TicketArticleCreate modified table#12
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Subject description fixed. From and To is only mandatory if CommunicationChannel is EMail (I guess?)
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TLDR: To and From and not mandatory The From is needed for the CommunicationChannels Email, Phone, and Internal. If no From is provided, it is generated based on the parameter UserID (== the current user if this parameter is not used in the transition action). |
rkaldung
approved these changes
May 15, 2025
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Subject description fixed. From and To is only mandatory if CommunicationChannel is EMail (I guess?).
The fields
ToandFromseem to be not mandatory if Communication Channel isInternal. I guess you only need those fields if CommunicationChannel is set to EMail?