8 hands-on Lean Six Sigma Green Belt labs covering DMAIC, project selection, VOC, CTQ, SIPOC, project charter, process mapping, value stream mapping, Lean metrics, data collection, sampling, MSA, descriptive statistics, root cause analysis, hypothesis testing, regression, FMEA, Kaizen, SPC, control charts, and control plan.

8 hands-on Certified Lean Six Sigma Green Belt labs covering DMAIC, process mapping, facilitation, A3, KPIs, run charts, Pareto analysis, basic statistics, root cause analysis, FMEA, 5S, Kanban, poka-yoke, standard work, and control planning.

Six Sigma Green Belt project using the DMAIC methodology to reduce Average Handling Time (AHT), improve customer satisfaction and streamline support processes through data-driven process improvement.

Six Sigma Green Belt project using the DMAIC methodology to reduce unnecessary technician dispatches, improve remote resolution effectiveness and increase first-call resolution through data-driven process improvement.