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Supportpal v6 support #6

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e111a3d
update tailwind utility class names
bytestream Jun 11, 2026
49a1a60
fix wrong ticket message type
bytestream Jun 11, 2026
ea15d51
seed timeline
bytestream Jun 11, 2026
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8 changes: 4 additions & 4 deletions Controllers/Demo.php
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Original file line number Diff line number Diff line change
Expand Up @@ -101,11 +101,11 @@ protected function setLoginCredentials()
protected function setDemoNotice()
{
$notice = <<<END
<div id="sp-demo-notice" class="sp-fixed sp-bottom-0 sp-start-0 sp-z-10001 sp-w-full sp-px-4 sp-py-2 sp-text-white sp-text-center" style="background: rgba(0, 0, 0, 0.8)">
This is the SupportPal <a class="sp-text-white hover:sp-text-white" style="text-decoration: underline" href="https://www.supportpal.com/product/demo" target="_blank">product demo</a>. By
<div id="sp-demo-notice" class="sp:fixed sp:bottom-0 sp:start-0 sp:z-10001 sp:w-full sp:px-4 sp:py-2 sp:text-white sp:text-center" style="background: rgba(0, 0, 0, 0.8)">
This is the SupportPal <a class="sp:text-white hover:sp:text-white" style="text-decoration: underline" href="https://www.supportpal.com/product/demo" target="_blank">product demo</a>. By
continuing to navigate this website you agree to our
<a class="sp-text-white hover:sp-text-white" style="text-decoration: underline" href="https://www.supportpal.com/company/terms" target="_blank">Terms of Service</a>
and <a class="sp-text-white hover:sp-text-white" style="text-decoration: underline" href="https://www.supportpal.com/company/privacy" target="_blank">Privacy Policy</a>.
<a class="sp:text-white hover:sp:text-white" style="text-decoration: underline" href="https://www.supportpal.com/company/terms" target="_blank">Terms of Service</a>
and <a class="sp:text-white hover:sp:text-white" style="text-decoration: underline" href="https://www.supportpal.com/company/privacy" target="_blank">Privacy Policy</a>.
</div>
END;

Expand Down
158 changes: 157 additions & 1 deletion Seeds/Tickets/TicketSeeder.php
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Original file line number Diff line number Diff line change
Expand Up @@ -3,7 +3,11 @@
namespace Addons\Plugins\Demo\Seeds\Tickets;

use App\Modules\Core\Controllers\Database\Seed\Seeder;
use App\Modules\Core\Models\ActivityLog\Attribute;
use App\Modules\Core\Models\ActivityLog\DynamicValue;
use App\Modules\Core\Models\ActivityLog\RelNameOptions;
use App\Modules\Core\Models\Brand;
use App\Modules\Core\Models\FeedbackRating;
use App\Modules\Ticket\Models\Channel;
use App\Modules\Ticket\Models\Department;
use App\Modules\Ticket\Models\DepartmentEmail;
Expand Down Expand Up @@ -292,7 +296,7 @@ public function run()
'user_name' => User::operator()->firstOrFail()->formatted_name,
'user_ip_address' => inet_pton('81.8.12.192'),
'by' => 0,
'type' => 1,
'type' => 0,
'excerpt' => 'Hi Jane, No worries I\'ve just reactivated the service and we can give you 5 days',
'text' => $text = 'Hi Jane,<br /><br />No worries I\'ve just reactivated the service and we can give you 5 days to complete payment. I hope this is enough time, but let me know if you run in to any further trouble with it.<br /><br />-----<br />Best Regards,<br /><br />John Doe<br /><strong>Demo</strong>',
'purified_text' => $text,
Expand Down Expand Up @@ -514,5 +518,157 @@ public function run()
'updated_at' => $time - 2804
]
]);

// Insert ticket events (status changes, tags, locking, feedback) along with their timeline entries
$addEventWithTimelineEntry = function (array $data) {
$logId = DB::table('activity_log')->insertGetId($data);

DB::table('ticket_timeline')->insert([
'ticket_id' => $data['rel_id'],
'ticket_message_id' => null,
'activity_log_id' => $logId,
'created_at' => $data['created_at'],
'updated_at' => $data['updated_at'],
]);
};

$statusValue = function (string $name) {
return DynamicValue::create(
new Attribute(Status::where('name', $name)->firstOrFail()->id, Status::class),
$name
);
};

// Ticket 3 - status changed and tag added with the last operator reply.
$addEventWithTimelineEntry([
'type' => 1,
'rel_name' => '7483029',
'rel_id' => $ticket3,
'rel_route' => 'ticket.operator.ticket.show',
'section' => 'ticket.ticket',
'user_id' => User::operator()->firstOrFail()->id,
'user_name' => User::operator()->firstOrFail()->formatted_name,
'event_name' => 'ticket_status_updated',
'extra' => json_encode([
'old_value' => $statusValue('Open'),
'new_value' => $statusValue('In-Progress'),
]),
'ip' => inet_pton('81.8.12.192'),
'created_at' => $time - 3100,
'updated_at' => $time - 3100
]);

$addEventWithTimelineEntry([
'type' => 1,
'rel_name' => '7483029',
'rel_id' => $ticket3,
'rel_route' => 'ticket.operator.ticket.show',
'section' => 'ticket.ticket',
'user_id' => User::operator()->firstOrFail()->id,
'user_name' => User::operator()->firstOrFail()->formatted_name,
'event_name' => 'ticket_tag_added_multiple',
'extra' => json_encode([
'formatted_items' => Tag::formatCollectionForActivityLog(Tag::where('name', 'Custom Work')->get()),
]),
'ip' => inet_pton('81.8.12.192'),
'created_at' => $time - 3100,
'updated_at' => $time - 3100
]);

// Ticket 4 - closed and locked after the last user reply, then the user left feedback.
$addEventWithTimelineEntry([
'type' => 1,
'rel_name' => 'SALES-03139',
'rel_id' => $ticket4,
'rel_route' => 'ticket.operator.ticket.show',
'section' => 'ticket.ticket',
'user_id' => User::operator()->firstOrFail()->id,
'user_name' => User::operator()->firstOrFail()->formatted_name,
'event_name' => 'ticket_status_updated',
'extra' => json_encode([
'old_value' => $statusValue('Open'),
'new_value' => $statusValue('Closed'),
]),
'ip' => inet_pton('81.8.12.192'),
'created_at' => $time - 86600,
'updated_at' => $time - 86600
]);

$addEventWithTimelineEntry([
'type' => 1,
'rel_name' => 'SALES-03139',
'rel_id' => $ticket4,
'rel_route' => 'ticket.operator.ticket.show',
'section' => 'ticket.ticket',
'user_id' => User::operator()->firstOrFail()->id,
'user_name' => User::operator()->firstOrFail()->formatted_name,
'event_name' => 'ticket_locked',
'ip' => inet_pton('81.8.12.192'),
'created_at' => $time - 86600,
'updated_at' => $time - 86600
]);

$addEventWithTimelineEntry([
'type' => 2,
'rel_name' => 'SALES-03139',
'rel_id' => $ticket4,
'rel_route' => 'ticket.operator.ticket.show',
'section' => 'ticket.ticket',
'user_id' => User::where('email', 'jane.mason@acme.corp')->firstOrFail()->id,
'user_name' => User::where('email', 'jane.mason@acme.corp')->firstOrFail()->formatted_name,
'event_name' => 'ticket_feedback_rating',
'extra' => json_encode([
'rel' => [
[
'name' => FeedbackRating::GOOD->toLanguageVariable(),
'name_options' => (new RelNameOptions)
->useLocalisation(true)
->convertToLowercase(true)
->toArray(),
],
],
]),
'ip' => inet_pton('81.8.12.192'),
'created_at' => $time - 86400,
'updated_at' => $time - 86400
]);

// Ticket 5 - status changed and tags added after the last operator reply.
$addEventWithTimelineEntry([
'type' => 1,
'rel_name' => '1354619',
'rel_id' => $ticket5,
'rel_route' => 'ticket.operator.ticket.show',
'section' => 'ticket.ticket',
'user_id' => User::operator()->firstOrFail()->id,
'user_name' => User::operator()->firstOrFail()->formatted_name,
'event_name' => 'ticket_status_updated',
'extra' => json_encode([
'old_value' => $statusValue('Open'),
'new_value' => $statusValue('Awaiting Reply'),
]),
'ip' => inet_pton('81.8.12.192'),
'created_at' => $time - 6795,
'updated_at' => $time - 6795
]);

$addEventWithTimelineEntry([
'type' => 1,
'rel_name' => '1354619',
'rel_id' => $ticket5,
'rel_route' => 'ticket.operator.ticket.show',
'section' => 'ticket.ticket',
'user_id' => User::operator()->firstOrFail()->id,
'user_name' => User::operator()->firstOrFail()->formatted_name,
'event_name' => 'ticket_tag_added_multiple',
'extra' => json_encode([
'formatted_items' => Tag::formatCollectionForActivityLog(
Tag::whereIn('name', ['Feature Request', 'Logged'])->get()
),
]),
'ip' => inet_pton('81.8.12.192'),
'created_at' => $time - 6795,
'updated_at' => $time - 6795
]);
}
}