Zendesk Integration

cmd/courier/main.go

@@ -51,6 +51,7 @@ import (
 	_ "github.com/nyaruka/courier/handlers/wechat"
 	_ "github.com/nyaruka/courier/handlers/whatsapp"
 	_ "github.com/nyaruka/courier/handlers/yo"
+	_ "github.com/nyaruka/courier/handlers/zendesk"
 	_ "github.com/nyaruka/courier/handlers/zenvia"
 
 	// load available backends

courier.toml

@@ -18,7 +18,7 @@ port = 8080
 # Our database connection string, right now only Postgres is supported
 db = "postgres://courier@localhost/courier?sslmode=disable"
 
-# Our redis connection string, path is our database. Rapid Pro uses 15 for the database (or 10 when testing) 
+# Our redis connection string, path is our database. Rapid Pro uses 15 for the database (or 10 when testing)
 redis = "redis://localhost:6379/15"
 
 # Our spool directory for storing messages when Redis is down, this must exist and be writeable
@@ -39,3 +39,5 @@ s3_media_prefix = "media"
 
 # the DSN token for reporting errors to sentry
 sentry_dsn = ""
+
+log_level = "debug"

handlers/zendesk/README.md

@@ -0,0 +1,31 @@
+
+# Zendesk Config
+
+A zendesk trigger needs to be configured with the following settings:
+
+## Conditions
+- Meet ALL of the following conditions
+```
+Current user IS (end user)
+```
+## Action
+- Notify Target `https://<your courier url>/c/<your integration uuid>/receive`
+
+- JSON: ```json
+{
+"id" : "{{ticket.id}}",
+"title": "{{ticket.title}}",
+"comment" : "{{ticket.latest_comment}}",
+"requester_id" : "{{ticket.requester.id}}",
+"requester_name": "{{ticket.requester.name}}",
+"attachments": [
+    {% for attachment in ticket.latest_comment.attachments %}
+    {
+        "filename": "{{attachment.filename}}",
+        "url": "{{attachment.url}}"
+    }
+    {%if forloop.index != forloop.length%},{% endif %}
+    {% endfor %}
+]
+}
+```