I have created a web-based ticketing application using PHP and Bootstrap. As the creator of this app, I aimed to provide users with a convenient way to manage their tickets and request issue resolutions. Users can sign up for an account and create tickets to report problems. They also have the option to cancel or edit their tickets if needed. Once a ticket is marked as resolved or canceled, users cannot update its details. However, they can still view the ticket status and any feedback provided by admins or IT staff. By implementing these features, I aimed to streamline the ticketing process
| Name | Description | Preview |
|---|---|---|
| Sign up | Users need to Sign up to create an account |  |
| Log in | I log in using Super Admin role or CEO so i can do anything that normal users can't do |  |
| Dashboard | After log in Users can see all the information about their ticket |  |
| Profile | Users can update their profile and upload their photo profile |  |
| Table Employee | Super Admin and other users can see all the employee in Table Employee but only Super Admin can make changes to it |  |
| Detail Employee | Super Admin and other users can see the detail of the Employee but only Super Admin/CEO can edit and delete the Employee |  |
| Edit Employee | Super Admin/CEO can edit users or promote users to become an IT Employee or CEO |  |
| Delete Employee | Super Admin/CEO can delete users |  |
| Create Ticket | Users can create a ticket/report a problem and wait to be solved by CEO/IT Employee |  |
| Table Ticket | Super Admin and other users can see al the ticket in Table Ticket but only Super Admin/CEO or Admin/IT Employee can solved the ticket and give a feedback on the ticket |  |
| Solved Ticket | Super Admin/CEO or Admin/IT Employee can solved users ticket and give a feedback to it |  |
| Status Ticket | Users can see their ticket status and after ticket was solved they can see feedback from the CEO or IT Employee who solved the ticket |  |