A Windows Forms (C#/.NET) Help Desk desktop application for registering, processing, and closing IT support tickets, with email notifications. Built as a diploma/thesis project.
HelpDesk streamlines IT support workflows: users submit tickets describing a problem (computer name, problem type, printer details, description), support staff process and close them, and the system sends email notifications on status changes. It also supports service-quality rating after a ticket is closed.
- Submit support tickets with structured fields
- Process, update, and close tickets
- Automated email notifications to users
- Service-quality feedback after closure
- Reporting for service-quality analysis
C# · .NET Windows Forms · SQL Server / Google Cloud SQL
WindowsFormsApp7/
WindowsFormsApp7.sln # Visual Studio solution
WindowsFormsApp7/
Program.cs # Entry point
Class1.cs / Class2.cs # Domain models (ticket fields)
App.config # DB/email configuration
Open WindowsFormsApp7.sln in Visual Studio and build/run. Configure the database connection and SMTP settings in App.config.
(Original project documentation is in Russian.)