I build automation and AI tools — and I've worked in front-line customer support for regulated UK fintech (Monzo, TSYS).
Open to remote roles in automation, AI, customer success/support, and fintech operations.
I design event-driven automations, email-sequencing pipelines, and LLM-powered tooling — and I build and run a live SaaS end-to-end. Before building full-time, I supported customers in regulated UK banking (Monzo, TSYS): a 95% satisfaction score, fraud & chargeback investigation, and work under FCA Consumer Duty. So I pair hands-on building with a real understanding of customers, payments, and compliance.
- 🔭 Building Veltrix Labs, a live automation platform → veltrixlabs.tech
- 🧰 Stack: Python · n8n · LLM APIs (Claude / OpenAI) · FastAPI · Docker · PostgreSQL / Redis · Stripe · TypeScript / Next.js
- 🌱 Learning: LangChain · LangGraph · RAG · vector databases
- 🎓 MSc Financial Technology (Distinction) · B.Com Accounting & Finance · ACCA Diploma
- 📫 vish12jos2000@gmail.com · LinkedIn
- customer-lifecycle-engine — an explainable customer-lifecycle automation engine: scores customer health & churn risk, classifies the lifecycle stage, and fires the right action (onboarding, re-engagement, CSM hand-off for at-risk accounts, win-back), with an optional LLM personalisation layer. Pure Python, 27 unit tests. (a self-built reference engine — customer lifecycle + AI automation)
- algo-trading-system — ML crypto-futures trading system with an 8-year walk-forward validation harness that caught its own overfitting and rejected the strategy from live trading — the discipline that separates deployable ML from a backtest illusion. (Python · scikit-learn · ccxt · Docker)
- coffee-sensory-analysis — a coffee cupping/sensory web app (CSV/Excel import, interactive charts, one-click PDF reports) built for a specialty-coffee estate in India. (React · Chart.js · jsPDF)
- Veltrix Labs — live; code private — missed-call → instant-SMS customer recovery for SMEs: 14 event-driven n8n workflows, Twilio/Vonage SMS (A2P 10DLC-compliant), Stripe billing, on a Dockerized Linux VPS → veltrixlabs.tech
- LLM document-processing API for a UK accounting firm — async FastAPI + Tesseract OCR + multi-provider LLM extraction (Claude/OpenAI) with confidence scoring. (I built the backend & infrastructure.)
- Accounts-receivable automation platform for a UK construction client — Next.js · Supabase · n8n · Xero · Stripe · OpenAI.
LLMs & automation: Anthropic Claude · OpenAI · prompt engineering · multi-provider LLM integration · OCR · n8n · Twilio / Vonage · Stripe · Google APIs
Customer & domain: Customer support (email / chat / phone) · onboarding & help content · FCA Consumer Duty · fraud & chargeback investigation · financial-crime flagging & referral · credit-risk & collections · GDPR