Document CX Score attributes in custom_attributes schema#446
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ellicenelson merged 1 commit intomainfrom Apr 13, 2026
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Document CX Score attributes in custom_attributes schema#446ellicenelson merged 1 commit intomainfrom
ellicenelson merged 1 commit intomainfrom
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The "CX Score rating" and "CX Score explanation" conversation attributes are already returned in the API but were not mentioned in the OpenAPI spec. This adds them to the custom_attributes description and examples across versions 2.13, 2.14, 2.15, and Preview. Closes intercom/intercom#433818 Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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Why?
The "CX Score rating" and "CX Score explanation" attributes are already returned in the Conversations API response under
custom_attributes, but are not mentioned anywhere in the OpenAPI spec. This means both developers and Fin are unaware these fields exist.How?
Added a sentence to the
custom_attributesschema description noting that system-defined attributes like "CX Score rating" and "CX Score explanation" may be included, and added them to the examples. Applied across all versions that have the schema (2.13, 2.14, 2.15, Preview).Companion to intercom/developer-docs#833
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