Complaint Management System with Chatbot Integration & Ticket Support Generation

An IBM Hackathon-winning project built in 24 hours 🚀.
A versatile complaint management platform with integrated AI chatbot support, automated ticket generation & multi-domain adaptability.

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🛠 Tech Stack

• Backend: Flask (Python)
• Frontend: HTML, Tailwind CSS, JavaScript
• Mobile/Web App: Flutter (WebView)
• AI Layer: Ollama (Gemma 3) + LangChain
• Database: SQLite with SQLAlchemy ORM

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📌 Features

1. Automated Complaint Resolution Flow

   • User submits complaint
   • System checks if a similar query exists & is already resolved
   • If not resolved, the AI Chatbot attempts to provide a solution
   • If chatbot response is unsatisfactory → a support ticket is generated

2. Severity & Category Detection

   • AI automatically detects complaint severity (Low, Medium, High)
   • Classifies complaints into relevant categories/domains

3. Domain-Agnostic Design

   • Works across multiple industries/domains
   • Model can be swapped for domain-specific optimization (thanks to LangChain modularity)

4. Admin Panel

   • View & manage tickets
   • Add remarks
   • Track complaint status & analytics

5. Multi-Platform Access

   • Web dashboard for admins
   • Flutter WebView app for mobile users

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🏆 Achievements

• Winner of IBM Hackathon 2025 🎉
• Designed & implemented within 24 hours during hackathon
• Flexible architecture to plug into any domain

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