Web Based Healthcare CustomerCare System

A comprehensive healthcare management system featuring role-based access control and real-time notifications using the Observer Design Pattern.

Project Overview

This is a web-based healthcare management platform that streamlines operations for medical centers. The system provides role-specific dashboards for customers, receptionists, staff coordinators, customer support managers, senior medical officers, and system administrators.

Features

Core Functionality

• User Management: Role-based authentication and authorization
• Appointment Management: Schedule, view, edit, and cancel appointments
• Medical Records: Store and manage patient medical reports and recommendations
• Customer Support: Support ticket system with replies
• Feedback System: Collect and manage customer feedback
• Real-time Notifications: Observer pattern-based notification system with WebSocket support
• PDF Export: Generate PDF reports for medical records
• Doctor Scheduling: Manage doctor schedules and room assignments

User Roles

• System Admin: User management, system configuration
• Customer: Book appointments, view medical records, submit feedback and support tickets
• Receptionist: Manage appointments, patient lookup
• Senior Medical Officer: View patient history, medical records
• Staff Coordinator: Manage doctors, schedules, and room assignments
• Customer Support Manager: Handle support tickets and customer inquiries

Technologies Used

• Backend Framework: Spring Boot 3.5.6
• Java Version: 17
• Database: Microsoft SQL Server
• ORM: Spring Data JPA / Hibernate
• Template Engine: Thymeleaf
• WebSocket: Spring WebSocket for real-time notifications
• PDF Generation: iText7 and html2pdf
• Build Tool: Maven
• Architecture Pattern: Observer Design Pattern for notifications

Prerequisites

Before running this application, ensure you have the following installed:

• Java JDK 17 or higher
• Maven 3.6+
• Microsoft SQL Server (2019 or later recommended)
• IDE (IntelliJ IDEA, Eclipse, or VS Code)

Installation & Setup

1. Clone the Repository

git clone <your-repository-url>
cd healthcare_customercare

2. Database Setup

1. Create Database:

   CREATE DATABASE health;

2. Run SQL Scripts (in order):

   • create_roles_table.sql - Creates role table
   • create_medical_tables.sql - Creates medical-related tables
   • create_notifications_table.sql - Creates notification table
   • sample_medical_data.sql - Optional: Sample data

3. Configure Database Connection:

   Edit src/main/resources/application.properties:

   spring.datasource.url=jdbc:sqlserver://localhost:1433;databaseName=health;encrypt=false;trustServerCertificate=true
   spring.datasource.username=your_username
   spring.datasource.password=your_password

3. Build the Project

mvn clean install

4. Run the Application

Option 1: Using Maven

mvn spring-boot:run

Option 2: Using Maven Wrapper (Windows)

.\mvnw.cmd spring-boot:run

Option 3: Using Maven Wrapper (Linux/Mac)

./mvnw spring-boot:run

The application will start on http://localhost:8080

Default Credentials

System Admin

• Email: admin@arogya.com
• Password: admin123
• Role: ADMIN

Note: The admin user is automatically created on first application startup. If you need to reset it, delete the admin user from the database and restart the application.

Project Structure

healthcare_customercare/ ├── src/ │ ├── main/ │ │ ├── java/com/example/healthcare_customercare/ │ │ │ ├── config/ # Configuration classes │ │ │ ├── controller/ # REST and Web controllers │ │ │ ├── entity/ # JPA entities │ │ │ ├── observer/ # Observer pattern implementation │ │ │ ├── repository/ # Data access layer │ │ │ ├── service/ # Business logic layer │ │ │ └── HealthcareCustomercareApplication.java │ │ └── resources/ │ │ ├── application.properties │ │ ├── static/ # Static HTML files for testing │ │ └── templates/ # Thymeleaf templates │ └── test/ # Test files ├── pom.xml # Maven dependencies └── *.sql # Database scripts

Happy Coding!