Ovation is an AI-first guest experience and feedback platform for restaurants, founded by Zack Oates and voted the #1 guest feedback platform in a RestaurantOwner.com survey. It uses a frictionless, SMS-based two-question survey to capture real-time guest sentiment on- and off-premise, then applies AI to categorize feedback across 35+ restaurant-specific topics, surface operational insights, generate guest-recovery responses, manage online reviews, and run text marketing campaigns. Ovation connects to 50+ POS, online ordering, and loyalty systems, including Olo, to source guest interactions. These are pre-built partner integrations; Ovation does not publish a public, self-service developer API or API reference. Where integration is technical it is inbound and partner-driven: for example, Ovation receives Olo webhook events (OrderPlaced, OrderClosed, OrderCancelled, GuestOptIn, UserOptOut, and similar) authenticated with a shared secret, and the connection is configured directly through the partner's customer success and developer teams rather than via a self-serve Ovation API. Integration access is arranged directly with the company.
URL: Visit APIs.json URL
Run: Capabilities Using Naftiko
- Restaurant
- Guest Feedback
- Guest Experience
- Reputation Management
- SMS Marketing
- Analytics
- Created: 2026-06-02
- Modified: 2026-06-02
Ovation captures guest feedback through frictionless integrations with online ordering, POS, loyalty, reservations, and digital signage platforms, then routes sentiment data into its guest-recovery, reputation, and analytics workflows. Integrations are delivered as pre-built partner connections rather than a documented public API; no public API reference, base URL, or self-serve authentication is published. Technical connections are inbound and partner-driven (for example, Olo delivers order and guest webhook events to Ovation using a shared-secret key, configured through Olo's customer success and developer support), and integration access is arranged directly with Ovation. Online ordering partners include Olo, Incentivio, ChowNow, Lunchbox, Flipdish, Bbot, Appfront, Captain AI, Ordering360, OrderB4, and xDine; POS partners include Toast, Square, SpotOn, Revel, Auphan, CBS NorthStar, QU Beyond POS, and Crisp; loyalty partners include Paytronix, Punchh, Thanx, Como, Spendgo, CityGro by Patch, and Incentivio; with OpenTable (reservations), Glyde (table pay), and Raydiant (digital signage).
Human URL: https://ovationup.com/integrations/
- Integrations
- Guest Feedback
- Webhooks
- Point Of Sale
- Online Ordering
- Loyalty
- Website
- Documentation
- Documentation — Onboarding & Integration Guide
- GitHubOrganization
- SignUp
- Login
- Pricing
- Support
- Blog
- X
FN: Kin Lane
Email: kin@apievangelist.com