freshdesk (freshdesk)

Freshdesk API.

APIs.json: https://raw.githubusercontent.com/api-evangelist/freshdesk/refs/heads/main/apis.yml

Timestamps

• Modified: 2026-05-19

APIs

Freshdesk REST API

The Freshdesk REST API (v2) provides programmatic access to helpdesk data and operations within Freshdesk, a customer support platform by Freshworks. It exposes endpoints for managing tickets, contacts, companies, agents, groups, conversations, products, email configurations, SLA policies, and business hours. The API uses JSON for request and response payloads, supports API key-based authentication, and follows RESTful conventions for CRUD operations.

• Human URL: https://developers.freshdesk.com/api/
• Base URL: https://yourdomain.freshdesk.com/api/v2

Tags

• Agents
• Companies
• Contacts
• Customer Support
• Helpdesk
• Tickets

Properties

• Documentation
• OpenAPI — OpenAPI Specification
• Postman Collection — Postman Collection 2.1
• Open Collection — Open Collection 1.0

Freshdesk Webhook API

The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by sending HTTP POST requests when specific events occur within the helpdesk. Webhooks can be triggered by ticket creation, updates, status changes, and other support events, allowing developers to build event-driven integrations without polling the REST API.

• Human URL: https://support.freshdesk.com/support/solutions/folders/272646
• Base URL: https://api.example.com

Tags

• Automation
• Customer Support
• Events
• Notifications
• Webhooks

Properties

• Documentation
• AsyncAPI — AsyncAPI Specification
• Postman Collection — Postman Collection 2.1
• Open Collection — Open Collection 1.0

Freshdesk App SDK

The Freshdesk App SDK allows developers to build custom applications that extend the functionality of the Freshdesk helpdesk platform. Backed by a Platform-as-a-Service infrastructure that includes a data store and serverless runtimes, the SDK provides tools for creating front-end interfaces using the Crayons component library and server-side logic through serverless apps.

• Human URL: https://developers.freshdesk.com/
• Base URL: https://api.example.com

Tags

• Apps
• Extensions
• Marketplace
• Plugins
• SDK

Properties

• Documentation
• Documentation
• Postman Collection — Postman Collection 2.1
• Open Collection — Open Collection 1.0

Common Properties

• GitHub Organization
• LinkedIn
• JSON-LD — JSON-LD
• JSON Schema — JSON Schema