My Game Gets Stuck/Freezes with 117 HD on with default settings

[conordunne777-hue]

Describe the bug
A clear and concise description of what the bug is.

With 117 HD, on. I can play probably a few minutes of gameplay before it just gets stuck and i have to close the game to then log back in again which resolves it, just for it to happen again a few minutes later... I'm not techy or computer savvy so apologies if this is really vague. I usually have chrome open or netflix open at the same time. my computer will start to whir a little, chrome lags a bit and OSRS will get stuck unless i disable 117 and play without. One thing i found today was that if the game gets stuck, then i switch the plug-in off, move around a bit e.g. Varrock to falador. then turn the plug-in back on, i will be back in varrock... stuck.

I hope this makes sense and highlights a possible issue, ive asked about it in game with a clan and nobody else has had this issue :(

To Reproduce
Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Not sure how to reproduce the error :(

Expected behavior
A clear and concise description of what you expected to happen.

it to run how it used to run when 117 HD first came out. (which was fine aha :P)

Screenshots
If applicable, add screenshots to help explain your problem.

NA

Environment (please complete the following information):

• OS: [e.g. Windows, Ubuntu, macOS]
• RuneLite version: [e.g 1.4.6]
• Launcher version: [e.g 1.5.2]

Runelite version on windows.

Additional context
Add any other context about the problem here, e.g. logs. Your client logs can usually be found in
C:\Users\<your_user_name>\.runelite\logs on Windows and ~/.runelite/logs on Linux and macOS.

[aHooder]

Hmm, weird issue. Can you upload your client log here? It can be found by pressing Windows key + R and pasting in the following path:

%userprofile%\.runelite\logs

Run that, then in the folder which pops up, look for a file called client or client.log, and drag that into here.

Does the regular GPU plugin work fine? Does it also freeze when 117 HD has frozen?

Hopefully your logs can shed some more light on it 🙂

[conordunne777-hue]

client.log

hope this is it :P

[aHooder]

Hmm, not too much in there unfortunately. Can you create a new config profile in RuneLite's sidepanel and install only 117 HD? Just to rule out any other hub plugins.

I notice the plugin is using your Intel integrated graphics. Do you know if you have a dedicated graphics card in your system? For instance Nvidia or AMD.

When this freeze occurs, does anything change if you resize the RuneLite window? If so, what changes? For example, is the frozen image simply squished or grown to match the window?

[conordunne777-hue]

Im not sure about a dedicated graphics card, I haven't added anything to the PC or altered any settings when i bought the PC.

Ive tried resizing in the past but not for a while but from memory resizing it from restore down to maximise makes the page sort of glitch out and flash, were as minimizing and maximising doesn't alter anything.

and ill make a new 1 now and get back to you

[aHooder]

Im not sure about a dedicated graphics card, ...

To check this, you can open up Device Manager from the start menu and look under Display Adapters. If you see anything other than one called Intel something, you have another GPU, which you'd probably want to use instead. Your Intel GPU is barely capable of running the plugin, although it should still work.

Ive tried resizing in the past but not for a while but from memory resizing it from restore down to maximise makes the page sort of glitch out and flash, were as minimizing and maximising doesn't alter anything.

Since this is kind of a strange issue, perhaps it could be helpful if you posted a short video recording of the screen so we can look at how it's behaving. In the clip you could resize the window a couple of times and try turning off and on 117 HD, and also try switching to the GPU plugin and back to 117 HD. Weird issue indeed though. Hopefully we can get it sorted. 🙂

[conordunne777-hue]

so the only thig that comes up is Intel(R) HD graphics 4600. if its barely capable of running the plug in do you reckon this could be the issue?

at the moment im trying to make it freeze again, so i can film it on my phone...

also trying to find where to make a new config profile aha

[aHooder]

Config profiles are found in the wrench icon 🔧 in the sidebar, and looks like this:

If its barely capable of running the plug in do you reckon this could be the issue?

It could be relevant. Perhaps it's an Intel driver issue. Unfortunately that's hard to say for sure.

[conordunne777-hue]

okay so annoyingly it wont let me upload my video of it happening, however maximising it from restore down did make it catch up and unfreeze itself without having to turn the plug in off or close rune lite and sign in again.

[aHooder]

Hmm, interesting. This might be an issue we can work around, but we'll probably need to be able to reproduce it first, or get your help to test a bunch of changes until it works. Unfortunately, that can be a bit complicated. Are you using the Jagex launcher to log in, or do you have an older account still?

Perhaps you could upload the video to a service like https://streamable.com/ or Google Drive? A video might be less useful now that we know resizing helps, but yeah. Occasionally it helps with theory crafting around what could possibly be the root cause.

[conordunne777-hue]

https://streamable.com/t6xwiu video 1

https://streamable.com/wg1q5c video 2

sorry for such a late reply, this whole time ive been trying to get the video off my phone and onto the computer lol
im using jagex launcher which i recently used but before was using just the runelite client which had the same issue

[conordunne777-hue]

In that time its crashed again but for way longer and maximising and minimising results in this

[conordunne777-hue]

Minimising and opening again has resulted in this too

[aHooder]

Interesting. The black screen thing looks like a harder crash. Does/did it recover when turning off the plugin still in that case?

Can you upload your client log file once again? If there's multiple log files from today, upload all of them just so we're sure it includes these sessions 🙂

[conordunne777-hue]

no it didnt recover and i just closed it

[conordunne777-hue]

client.log

this is the only 1 from today that i have the rest are from a years prior