FAQ.sopm

<?xml version="1.0" encoding="utf-8"?>
<otrs_package version="1.0">
    <Name>FAQ</Name>
    <Version>7.3.9</Version>
    <Framework>7.3.x</Framework>
    <Vendor>Znuny GmbH</Vendor>
    <URL>https://www.znuny.org/</URL>
    <License>GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007</License>
    <Description Lang="en">FAQ/knowledge base.</Description>
    <Description Lang="de">FAQ-/Wissensdatenbank.</Description>
    <Description Lang="hu">A GyIK/tudásbázis csomag.</Description>
    <ChangeLog Version="7.3.9" Date="2026-06-08 10:21:33 +0200">Fixed typo (Limitation). Marked cancel button as translatable.</ChangeLog>
    <ChangeLog Version="7.3.8" Date="2026-06-03 11:20:06 +0200">Fixed: AgentFAQSearch: "Save changes in template" is shown when no template is selected. 
Fixed Bug - No padding in FAQ frames (.ck.ck.content class).</ChangeLog>
    <ChangeLog Version="7.3.7" Date="2026-05-27 12:40:04 +0200">Add German documentation under doc/de.</ChangeLog>
    <ChangeLog Version="7.3.6" Date="2026-05-18 15:23:32 +0200">Dynamic field links now available in public FAQ zoom and overview (search results) and customer FAQ overview (search results).</ChangeLog>
    <ChangeLog Version="7.3.5" Date="2026-05-13 11:23:21 +0200">Fixed layout of FAQ editing dialog in non-popup mode.</ChangeLog>
    <ChangeLog Version="7.3.4" Date="2026-04-10 10:46:10 +0200">Updated .pm translation files.</ChangeLog>
    <ChangeLog Version="7.3.3" Date="2026-04-01 14:09:46 +0200">Added category permission check to autocompletion module.</ChangeLog>
    <ChangeLog Version="7.3.2" Date="2026-03-30 12:55:19 +0200">Fixed inline images for FAQ entries inserted via autocompletion into RTE.
Enhanced link handling in PublicFAQZoom module. (#7)</ChangeLog>
    <ChangeLog Version="7.3.1" Date="2026-01-28 13:21:25 +0100">Initial release for Znuny 7.3.</ChangeLog>
    <ChangeLog Version="7.2.1" Date="2025-11-04 14:03:46 +0100">Initial release for Znuny 7.2.</ChangeLog>
    <ChangeLog Version="7.1.5" Date="2025-07-07 09:02:00 +0200">Added missing category translation.</ChangeLog>
    <ChangeLog Version="7.1.4" Date="2025-06-06 12:55:53 +0200">Updated translations. Added missing CSS class `icon-hover` to RemoveButton.</ChangeLog>
    <ChangeLog Version="7.1.3" Date="2025-02-10 10:10:35 +0100">OTRS_FAQ placeholders can now also be used in approval ticket's subject.</ChangeLog>
    <ChangeLog Version="7.1.2" Date="2024-11-27 10:01:23 +0100">Fixed output of links for FAQ dynamic fields.</ChangeLog>
    <ChangeLog Version="7.1.1" Date="2024-08-15 10:38:29 +0200">Initial release for Znuny 7.1.</ChangeLog>
    <ChangeLog Version="7.1.1" Date="2024-08-15 10:37:15 +0200">Initial release for Znuny 7.1.</ChangeLog>
    <ChangeLog Version="7.1.1" Date="2024-08-15 10:36:41 +0200">Initial release for Znuny 7.0.</ChangeLog>
    <ChangeLog Version="7.0.4" Date="2024-07-11 09:43:50 +0200">Added support for dynamic field links to customer FAQ zoom.</ChangeLog>
    <ChangeLog Version="7.0.3" Date="2024-05-28 12:30:24 +0200">Fixed issue with instance cache not being deleted in functions that update data. Added event support for FAQ functions.</ChangeLog>
    <ChangeLog Version="7.0.2" Date="2023-08-30 19:04:12 +0200">Added details on customer groups to the manual</ChangeLog>
    <ChangeLog Version="7.0.1" Date="2023-05-10 11:24:12 +0200">Initial release for Znuny 7.0.</ChangeLog>
    <ChangeLog Version="6.5.1" Date="2023-02-20 14:25:07 +0100">Initial release for Znuny 6.5.</ChangeLog>
    <ChangeLog Version="6.4.2" Date="2022-10-27 16:51:03 +0200">Removed "Subject" change event restriction (minimum letters in subject field greater than 10) for showing related articles in agent and customer interface.</ChangeLog>
    <ChangeLog Version="6.4.1" Date="2022-07-28 14:32:03 +0200">Initial release for Znuny 6.4.</ChangeLog>
    <ChangeLog Version="6.3.2" Date="2022-07-05 09:43:09 +0200">Added group permissions for customer users.</ChangeLog>
    <ChangeLog Version="6.3.1" Date="2022-03-16 22:39:26 +0100">Ported to 6.3</ChangeLog>
    <ChangeLog Version="6.2.2" Date="2022-02-16 14:59:57 +0100">Fixed links in customer frontend - changed from iframe to blank.</ChangeLog>
    <ChangeLog Version="6.2.1" Date="2021-11-09 10:21:21 +0100">Ported to 6.2.</ChangeLog>
    <ChangeLog Version="6.1.1" Date="2021-08-12 21:56:43 +0200">Initial 6.1 release</ChangeLog>
    <ChangeLog Version="6.0.29" Date="2021-04-21 16:10:32 +0200">Moved complex link table configuration for FAQ items to Perl config file (Znuny security advisory 2021-05, see https://www.znuny.org/de/advisories/zsa-2021-05).</ChangeLog>
    <Filelist>
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        <File Permission="770" Location="bin/fcgi-bin/faq.fpl"/>
        <File Permission="660" Location="Kernel/Config/Files/XML/FAQ.xml"/>
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        <File Permission="660" Location="Kernel/System/FAQ/Vote.pm"/>
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    <DatabaseInstall Type="post">
        <TableCreate Name="faq_language">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
            <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
            <Unique Name="faq_language_name">
                <UniqueColumn Name="name"/>
            </Unique>
        </TableCreate>
        <Insert Table="faq_language">
            <Data Key="name" Type="Quote">en</Data>
        </Insert>
        <Insert Table="faq_language">
            <Data Key="name" Type="Quote">de</Data>
        </Insert>
        <TableCreate Name="faq_state_type">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
            <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
            <Unique Name="faq_state_type_name">
                <UniqueColumn Name="name"/>
            </Unique>
        </TableCreate>
        <Insert Table="faq_state_type">
            <Data Key="name" Type="Quote" Translatable="1">internal</Data>
        </Insert>
        <Insert Table="faq_state_type">
            <Data Key="name" Type="Quote" Translatable="1">external</Data>
        </Insert>
        <Insert Table="faq_state_type">
            <Data Key="name" Type="Quote" Translatable="1">public</Data>
        </Insert>
        <TableCreate Name="faq_state">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
            <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
            <Column Name="type_id" Required="true" Type="INTEGER"/>
            <Unique Name="faq_state_name">
                <UniqueColumn Name="name"/>
            </Unique>
            <Index Name="faq_state_type_id">
                <IndexColumn Name="type_id"/>
            </Index>
        </TableCreate>
        <TableCreate Name="faq_category">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
            <Column Name="parent_id" Required="true" Type="INTEGER"/>
            <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
            <Column Name="comments" Required="false" Size="200" Type="VARCHAR"/>
            <Column Name="valid_id" Required="true" Type="SMALLINT"/>
            <Column Name="created" Required="true" Type="DATE"/>
            <Column Name="created_by" Required="true" Type="INTEGER"/>
            <Column Name="changed" Required="true" Type="DATE"/>
            <Column Name="changed_by" Required="true" Type="INTEGER"/>
            <Index Name="faq_category_parent_id">
                <IndexColumn Name="parent_id"/>
            </Index>
            <Index Name="faq_category_name">
                <IndexColumn Name="name"/>
            </Index>
            <Index Name="faq_category_valid_id">
                <IndexColumn Name="valid_id"/>
            </Index>
            <ForeignKey ForeignTable="valid">
                <Reference Local="valid_id" Foreign="id"/>
            </ForeignKey>
        </TableCreate>
        <Insert Table="faq_category">
            <Data Key="name" Type="Quote">Misc</Data>
            <Data Key="comments" Type="Quote">Misc Comment</Data>
            <Data Key="valid_id">1</Data>
            <Data Key="created">current_timestamp</Data>
            <Data Key="created_by">1</Data>
            <Data Key="changed">current_timestamp</Data>
            <Data Key="changed_by">1</Data>
            <Data Key="parent_id">0</Data>
        </Insert>
        <TableCreate Name="faq_category_group">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
            <Column Name="category_id" Required="true" Size="200" Type="INTEGER"/>
            <Column Name="group_id" Required="true" Type="INTEGER"/>
            <Column Name="created" Required="false" Type="DATE"/>
            <Column Name="created_by" Required="false" Type="INTEGER"/>
            <Column Name="changed" Required="false" Type="DATE"/>
            <Column Name="changed_by" Required="false" Type="INTEGER"/>
            <Index Name="faq_category_group_category_id">
                <IndexColumn Name="category_id"/>
            </Index>
        </TableCreate>
        <TableCreate Name="faq_item">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
            <Column Name="f_number" Required="true" Size="200" Type="VARCHAR"/>
            <Column Name="f_subject" Required="false" Size="200" Type="VARCHAR"/>
            <Column Name="f_name" Required="true" Size="200" Type="VARCHAR"/>
            <Column Name="f_language_id" Required="true" Type="SMALLINT"/>
            <Column Name="state_id" Required="true" Type="SMALLINT"/>
            <Column Name="category_id" Required="true" Type="SMALLINT"/>
            <Column Name="approved" Required="true" Default="1" Type="SMALLINT"/>
            <Column Name="valid_id" Required="true" Default="1" Type="SMALLINT"/>
            <Column Name="content_type" Required="true" Default="text/html" Size="250" Type="VARCHAR"/>
            <Column Name="f_keywords" Required="false" Size="400" Type="VARCHAR"/>
            <Column Name="f_field1" Required="false" Size="20000" Type="VARCHAR"/>
            <Column Name="f_field2" Required="false" Size="20000" Type="VARCHAR"/>
            <Column Name="f_field3" Required="false" Size="20000" Type="VARCHAR"/>
            <Column Name="f_field4" Required="false" Size="20000" Type="VARCHAR"/>
            <Column Name="f_field5" Required="false" Size="20000" Type="VARCHAR"/>
            <Column Name="f_field6" Required="false" Size="20000" Type="VARCHAR"/>
            <Column Name="created" Required="true" Type="DATE"/>
            <Column Name="created_by" Required="true" Type="INTEGER"/>
            <Column Name="changed" Required="true" Type="DATE"/>
            <Column Name="changed_by" Required="true" Type="INTEGER"/>
            <Index Name="faq_item_state_id">
                <IndexColumn Name="state_id"/>
            </Index>
            <Index Name="faq_item_category_id">
                <IndexColumn Name="category_id"/>
            </Index>
            <Index Name="faq_item_valid_id">
                <IndexColumn Name="valid_id"/>
            </Index>
            <ForeignKey ForeignTable="valid">
                <Reference Local="valid_id" Foreign="id"/>
            </ForeignKey>
        </TableCreate>
        <TableCreate Name="faq_history">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
            <Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
            <Column Name="item_id" Required="true" Type="INTEGER"/>
            <Column Name="created" Required="true" Type="DATE"/>
            <Column Name="created_by" Required="true" Type="INTEGER"/>
            <Column Name="changed" Required="true" Type="DATE"/>
            <Column Name="changed_by" Required="true" Type="INTEGER"/>
            <Index Name="faq_history_item_id">
                <IndexColumn Name="item_id"/>
            </Index>
        </TableCreate>
        <TableCreate Name="faq_attachment">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
            <Column Name="faq_id" Required="true" Type="BIGINT"/>
            <Column Name="filename" Required="false" Size="250" Type="VARCHAR"/>
            <Column Name="content_size" Required="false" Size="30" Type="VARCHAR"/>
            <Column Name="content_type" Required="false" Size="250" Type="VARCHAR"/>
            <Column Name="content" Required="true" Type="LONGBLOB"/>
            <Column Name="inlineattachment" Required="true" Default="0" Type="SMALLINT"/>
            <Column Name="created" Required="true" Type="DATE"/>
            <Column Name="created_by" Required="true" Type="INTEGER"/>
            <Column Name="changed" Required="true" Type="DATE"/>
            <Column Name="changed_by" Required="true" Type="INTEGER"/>
            <Index Name="faq_attachment_faq_id">
                <IndexColumn Name="faq_id"/>
            </Index>
        </TableCreate>
        <TableCreate Name="faq_voting">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
            <Column Name="created_by" Required="true" Size="200" Type="VARCHAR"/>
            <Column Name="item_id" Required="true" Type="INTEGER"/>
            <Column Name="interface" Required="false" Size="80" Type="VARCHAR"/>
            <Column Name="ip" Required="false" Size="50" Type="VARCHAR"/>
            <Column Name="rate" Required="true" Type="INTEGER"/>
            <Column Name="created" Required="false" Type="DATE"/>
            <Index Name="faq_voting_item_id">
                <IndexColumn Name="item_id"/>
            </Index>
        </TableCreate>
        <TableCreate Name="faq_log">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
            <Column Name="item_id" Required="true" Type="INTEGER"/>
            <Column Name="interface" Required="true" Size="80" Type="VARCHAR"/>
            <Column Name="ip" Required="false" Size="200" Type="VARCHAR"/>
            <Column Name="user_agent" Required="false" Size="200" Type="VARCHAR"/>
            <Column Name="created" Required="true" Type="DATE"/>
            <Index Name="faq_log_item_id">
                <IndexColumn Name="item_id"/>
            </Index>
        </TableCreate>
    </DatabaseInstall>
    <DatabaseUpgrade Type="post">
        <TableCreate Name="faq_category_group" Version="1.1.3">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
            <Column Name="category_id" Required="true" Size="200" Type="INTEGER"/>
            <Column Name="group_id" Required="true" Type="INTEGER"/>
            <Column Name="created" Required="false" Type="DATE"/>
            <Column Name="created_by" Required="false" Type="INTEGER"/>
            <Column Name="changed" Required="false" Type="DATE"/>
            <Column Name="changed_by" Required="false" Type="INTEGER"/>
        </TableCreate>
        <TableCreate Name="faq_log" Version="1.5.1">
            <Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
            <Column Name="item_id" Required="true" Type="INTEGER"/>
            <Column Name="interface" Required="true" Size="80" Type="VARCHAR"/>
            <Column Name="ip" Required="false" Size="200" Type="VARCHAR"/>
            <Column Name="user_agent" Required="false" Size="200" Type="VARCHAR"/>
            <Column Name="created" Required="true" Type="DATE"/>
            <Index Name="item_id">
                <IndexColumn Name="item_id"/>
            </Index>
        </TableCreate>
        <TableAlter Name="faq_item" Version="1.5.1">
            <ColumnAdd Name="approved" Required="true" Default="1" Type="SMALLINT"/>
        </TableAlter>
        <TableAlter Name="faq_attachment" Version="1.5.1">
            <ColumnAdd Name="inlineattachment" Required="true" Default="0" Type="SMALLINT"/>
        </TableAlter>
        <TableAlter Name="faq_item" Version="1.6.91">
            <ColumnDrop Name="free_key1"/>
            <ColumnDrop Name="free_value1"/>
            <ColumnDrop Name="free_key2"/>
            <ColumnDrop Name="free_value2"/>
            <ColumnDrop Name="free_key3"/>
            <ColumnDrop Name="free_value3"/>
            <ColumnDrop Name="free_key4"/>
            <ColumnDrop Name="free_value4"/>
        </TableAlter>
        <TableAlter Name="faq_state" Version="2.1.92">
            <IndexCreate Name="faq_state_type_id">
                <IndexColumn Name="type_id"/>
            </IndexCreate>
        </TableAlter>
        <TableAlter Name="faq_category" Version="2.1.92">
            <IndexCreate Name="faq_category_parent_id">
                <IndexColumn Name="parent_id"/>
            </IndexCreate>
            <IndexCreate Name="faq_category_name">
                <IndexColumn Name="name"/>
            </IndexCreate>
            <IndexCreate Name="faq_category_valid_id">
                <IndexColumn Name="valid_id"/>
            </IndexCreate>
        </TableAlter>
        <TableAlter Name="faq_category_group" Version="2.1.92">
            <IndexCreate Name="faq_category_group_category_id">
                <IndexColumn Name="category_id"/>
            </IndexCreate>
        </TableAlter>
        <TableAlter Name="faq_item" Version="2.1.92">
            <IndexCreate Name="faq_item_state_id">
                <IndexColumn Name="state_id"/>
            </IndexCreate>
            <IndexCreate Name="faq_item_category_id">
                <IndexColumn Name="category_id"/>
            </IndexCreate>
        </TableAlter>
        <TableAlter Name="faq_history" Version="2.1.92">
            <IndexCreate Name="faq_history_item_id">
                <IndexColumn Name="item_id"/>
            </IndexCreate>
        </TableAlter>
        <TableAlter Name="faq_attachment" Version="2.1.92">
            <IndexDrop Name="faq_id"/>
            <IndexCreate Name="faq_attachment_faq_id">
                <IndexColumn Name="faq_id"/>
            </IndexCreate>
        </TableAlter>
        <TableAlter Name="faq_voting" Version="2.1.92">
            <IndexCreate Name="faq_voting">
                <IndexColumn Name="item_id"/>
            </IndexCreate>
        </TableAlter>
        <TableAlter Name="faq_log" Version="2.1.92">
            <IndexDrop Name="item_id"/>
            <IndexCreate Name="faq_log_item_id">
                <IndexColumn Name="item_id"/>
            </IndexCreate>
        </TableAlter>
        <TableAlter Name="faq_category" Version="2.1.93">
            <ForeignKeyCreate ForeignTable="valid">
                <Reference Local="valid_id" Foreign="id"/>
            </ForeignKeyCreate>
        </TableAlter>
        <TableAlter Name="faq_item" Version="2.1.93">
            <ColumnAdd Name="valid_id" Required="true" Default="1" Type="SMALLINT"/>
            <IndexCreate Name="faq_item_valid_id">
                <IndexColumn Name="valid_id"/>
            </IndexCreate>
            <ForeignKeyCreate ForeignTable="valid">
                <Reference Local="valid_id" Foreign="id"/>
            </ForeignKeyCreate>
        </TableAlter>
        <TableAlter Name="faq_voting" Version="3.3.90">
            <IndexDrop Name="faq_voting"/>
            <IndexCreate Name="faq_voting_item_id">
                <IndexColumn Name="item_id"/>
            </IndexCreate>
        </TableAlter>
        <TableAlter Name="faq_item" Version="4.0.91">
            <ColumnAdd Name="content_type" Required="true" Default="text/html" Size="250" Type="VARCHAR"/>
        </TableAlter>
    </DatabaseUpgrade>
    <DatabaseUninstall Type="pre">
        <TableDrop Name="faq_history"/>
        <TableDrop Name="faq_attachment"/>
        <TableDrop Name="faq_item"/>
        <TableDrop Name="faq_category"/>
        <TableDrop Name="faq_category_group"/>
        <TableDrop Name="faq_state"/>
        <TableDrop Name="faq_state_type"/>
        <TableDrop Name="faq_language"/>
        <TableDrop Name="faq_voting"/>
        <TableDrop Name="faq_log"/>
    </DatabaseUninstall>
    <CodeInstall Type="post"><![CDATA[

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeInstall();
    ]]></CodeInstall>
    <CodeUpgrade Type="post"><![CDATA[

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeUpgrade();
    ]]></CodeUpgrade>
    <CodeUpgrade Type="post" Version="1.5.3"><![CDATA[

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeUpgradeSpecial();
    ]]></CodeUpgrade>
    <CodeUpgrade Type="post" Version="4.0.1"><![CDATA[

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_1();
    ]]></CodeUpgrade>
    <CodeUpgrade Type="post" Version="4.0.91"><![CDATA[

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_91();
    ]]></CodeUpgrade>
    <CodeUpgrade Type="post" Version="5.0.92"><![CDATA[

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_5_0_92();
    ]]></CodeUpgrade>
    <CodeReinstall Type="post"><![CDATA[

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeReinstall();
    ]]></CodeReinstall>
    <CodeUninstall Type="pre"><![CDATA[

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        $Kernel::OM->Get($CodeModule)->CodeUninstall();
    ]]></CodeUninstall>
    <IntroInstall Type="pre" Title="Install Information" Lang="en"><![CDATA[
        <br/>
        <strong>WELCOME</strong>
        <br/>
        <br/>
        You are about to install the package FAQ.<br/>
        <br/>
    ]]></IntroInstall>
    <IntroInstall Type="pre" Title="Installation Information" Lang="de"><![CDATA[
        <br/>
        <strong>WILLKOMMEN</strong>
        <br/>
        <br/>
        Sie sind im Begriff, das Paket FAQ zu installieren.<br/>
        <br/>
    ]]></IntroInstall>
    <IntroInstall Type="pre" Title="Install Information" Lang="es"><![CDATA[
        <br/>
        <strong>BIENVENIDO</strong>
        <br/>
        <br/>
        Usted est&aacute; a punto de instalar el paquete FAQ.<br/>
        <br/>
    ]]></IntroInstall>
    <IntroInstall Type="pre" Title="Telepítési információk" Lang="hu"><![CDATA[
        <br/>
        <strong>ÜDVÖZÖLJÜK</strong>
        <br/>
        <br/>
        Ön az FAQ csomag telepítésére készül.<br/>
        <br/>
    ]]></IntroInstall>
    <IntroInstall Type="post" Title="Installation Information" Lang="en"><![CDATA[
        <br/>
        <strong>NOTICE</strong>
        <br/>
        <br/>
        The menu items that were added by this package will be visible after you log in to the system again.
        <br/>
        <br/>
        To create new FAQ articles you need to create categories and define the permissions for these.
        <br/>
        <br/>
        If you are using the FAQ approval feature, you need to create a group and define a queue.
        You will find further information in the SysConfig options starting with "FAQ::Approval".
        <br/>
    ]]></IntroInstall>
    <IntroInstall Type="post" Title="Installation Information" Lang="de"><![CDATA[
        <br/>
        <strong>HINWEIS</strong>
        <br/>
        <br/>
        Die von diesem Paket hinzugefügten Menüpunkte sind erst nach einem erneuten Anmeldevorgang im System sichtbar.
        <br/>
        <br/>
        Um FAQ-Artikel erstellen zu können, müssen zuerst Kategorien erstellt und die Berechtigungs-Gruppen dieser Kategorien definiert werden.
        <br/>
        <br/>
        Wenn Sie das FAQ-Freigabe-Feature verwenden möchten, müssen Sie eine Gruppe dafür anlegen und eine Queue definieren.
        Weitere Informationen finden Sie in den SysConfig-Optionen, die mit "FAQ::Approval" beginnen.
        <br/>
    ]]></IntroInstall>
    <IntroInstall Type="post" Title="Installation Information" Lang="es"><![CDATA[
        <br/>
        <strong>AVISO</strong>
        <br/>
        <br/>
        Los elementos del menu que fueron agregados por este paquete ser&aacute;n visibles despu&eacute;s de que cierre y abra su sesi&oacute;n de nuevo.
        <br/>
        <br/>
        Para crear un nuevo art&iacute;culo FAQ usted necesita crear una categor&iacute;a y definir los permisos de quienes pueden acceder esta categor&iacute;a.
        <br/>
        <br/>
        Si usted est&aacute; utilizando la funcionalidad de "FAQ approval", necesita crear un grupo y definir una cola.
        Encontrar&aacute; m&aacute;s informaci&oacute;n en sysconfig, en FAQ -> Core::Approval.
        <br/>
    ]]></IntroInstall>
    <IntroInstall Type="post" Title="Telepítési információk" Lang="hu"><![CDATA[
        <br/>
        <strong>FIGYELMEZTETÉS</strong>
        <br/>
        <br/>
        Azok a menüpontok, amelyeket ez a csomag adott hozzá, azután lesznek láthatóak, miután ismét bejelentkezik a rendszerbe.
        <br/>
        <br/>
        Egy új GyIK bejegyzés létrehozásához kategóriákat kell létrehoznia, és meg kell határoznia a jogosultságokat, hogy ki férhet hozzá a kategóriákhoz.
        <br/>
        <br/>
        Ha használja a GyIK jóváhagyás szolgáltatást, akkor létre kell hoznia egy csoportot, és meg kell határoznia egy várólistát.
        További információkat fog találni a rendszerbeállításokban a FAQ -> Core::Approval alcsoportban.
        <br/>
    ]]></IntroInstall>
    <IntroUpgrade Type="pre" Title="Upgrade Information" Lang="en"><![CDATA[
        <br/>
        <strong>WELCOME</strong>
        <br/>
        <br/>
        You are about to upgrade the package FAQ.<br/>
        <br/>
    ]]></IntroUpgrade>
    <IntroUpgrade Type="pre" Title="Upgrade Information" Lang="de"><![CDATA[
        <br/>
        <strong>WILLKOMMEN</strong>
        <br/>
        <br/>
        Sie sind im Begriff, das Paket FAQ zu aktualisieren.<br/>
        <br/>
    ]]></IntroUpgrade>
    <IntroUpgrade Type="pre" Title="Upgrade Information" Lang="es"><![CDATA[
        <br/>
        <strong>BIENVENIDO</strong>
        <br/>
        <br/>
        Usted est&aacute; apunto de actualizar el paquete FAQ.<br/>
        <br/>
    ]]></IntroUpgrade>
    <IntroUpgrade Type="pre" Title="Frissítési információk" Lang="hu"><![CDATA[
        <br/>
        <strong>ÜDVÖZÖLJÜK</strong>
        <br/>
        <br/>
        Ön az FAQ csomag frissítésére készül.<br/>
        <br/>
    ]]></IntroUpgrade>
    <IntroUninstall Type="pre" Title="Uninstallation Information" Lang="en"><![CDATA[
        <br/>
        <strong>ATTENTION</strong>
        <br/>
        <br/>
        If you uninstall this package, all database tables that were created during installation will be deleted.
        All data from these tables will be irrevocably lost!
        <br/>
        <br/>
        All dynamic fields created for this package and its data will be deleted permanently.
        <br/>
        <br/>
        The groups 'faq' and 'faq_admin' that were created during package installation will be deactivated.
        You can activate these groups again in the admin area.
        <br/>
    ]]></IntroUninstall>
    <IntroUninstall Type="pre" Title="Uninstallation Information" Lang="de"><![CDATA[
        <br/>
        <strong>ACHTUNG</strong>
        <br/>
        <br/>
        Bei der Deinstallation werden die von diesem Paket angelegten Datenbanktabellen gelöscht.
        Alle darin enthaltenen Daten gehen unwiderruflich verloren!
        <br/>
        <br/>
        Alle dynamischen Felder dieses Pakets und seine Daten werden dauerhaft gelöscht.
        <br/>
        <br/>
        Die von diesem Paket angelegten Gruppen 'faq' und 'faq_admin' werden deaktiviert.
        Sie können jederzeit im Admin-Bereich wieder aktiviert werden.
        <br/>
    ]]></IntroUninstall>
    <IntroUninstall Type="pre" Title="Uninstallation Information" Lang="es"><![CDATA[
        <br/>
        <strong>ATENCI&Oacute;N</strong>
        <br/>
        <br/>
        Si usted desinstala este paquete, todas las tablas de la base de datos creadas durante la instalaci&oacute;n ser&aacute;n borradas.
        &iexcl;Todos los datos de esas tablas se perder&aacute;n irrevocablemente!.
        <br/>
        <br/>
        Todos los Campos Dinámicos creados para este paquete y sus datos serán borrados permanentemente.
        <br/>
        <br/>
        Los grupos 'faq' y 'faq_admin' que fueron creados durante la instalaci&oacute;n del paquete ser&aacute;n desactivados.
        Usted puede activar estos grupos nuevamente en el &aacute;rea de admin.
        <br/>
    ]]></IntroUninstall>
    <IntroUninstall Type="pre" Title="Eltávolítási információk" Lang="hu"><![CDATA[
        <br/>
        <strong>FIGYELEM</strong>
        <br/>
        <br/>
        Ha eltávolítja ezt a csomagot, akkor a telepítés során létrehozott összes adatbázistábla törlésre kerül.
        Az ezekben a táblákban lévő összes adat visszavonhatatlanul el fog veszni!
        <br/>
        <br/>
        A csomaghoz létrehozott összes dinamikus mező és azok adatai véglegesen törölve lesznek.
        <br/>
        <br/>
        A csomagtelepítés során létrehozott „faq” és „faq_admin” csoport ki lesz kapcsolva.
        Ezeket a csoportokat az adminisztrációs területen tudja ismét bekapcsolni.
        <br/>
    ]]></IntroUninstall>
</otrs_package>