From 2227d693dcb8883fba90078e19f84129b841f156 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Tue, 7 Apr 2026 21:46:05 +0530 Subject: [PATCH 01/26] fix(task-refactor)migrate widgets to SDK state-machine-driven uiControls --- .../migration/call-control-hook-migration.md | 70 +- .../migration/component-layer-migration.md | 53 +- .../migration/incoming-task-migration.md | 16 + .../ai-docs/migration/migration-overview.md | 51 ++ .../migration/store-task-utils-migration.md | 6 +- .../call-control-consult.tsx | 8 +- .../call-control-custom.utils.ts | 33 +- .../task/CallControl/call-control.tsx | 27 +- .../task/CallControl/call-control.utils.ts | 74 +- .../task/CallControlCAD/call-control-cad.tsx | 49 +- .../task/IncomingTask/incoming-task.tsx | 4 +- .../task/IncomingTask/incoming-task.utils.tsx | 29 +- .../components/task/TaskList/task-list.tsx | 4 +- .../task/TaskList/task-list.utils.ts | 31 +- .../src/components/task/task.types.ts | 48 +- .../contact-center/cc-components/src/wc.ts | 2 - packages/contact-center/cc-widgets/src/wc.ts | 2 + .../contact-center/store/src/constants.ts | 16 - packages/contact-center/store/src/store.ts | 1 + .../contact-center/store/src/store.types.ts | 62 +- .../store/src/storeEventsWrapper.ts | 88 ++- .../contact-center/store/src/task-utils.ts | 222 +----- .../task/src/CallControl/index.tsx | 8 +- .../task/src/CallControlCAD/index.tsx | 10 +- .../task/src/IncomingTask/index.tsx | 5 +- .../task/src/TaskList/index.tsx | 5 +- .../task/src/Utils/task-util.ts | 650 +----------------- .../task/src/Utils/timer-utils.ts | 37 +- packages/contact-center/task/src/helper.ts | 186 ++--- .../contact-center/task/src/task.types.ts | 15 +- .../test-fixtures/src/fixtures.ts | 8 +- 31 files changed, 554 insertions(+), 1266 deletions(-) diff --git a/packages/contact-center/ai-docs/migration/call-control-hook-migration.md b/packages/contact-center/ai-docs/migration/call-control-hook-migration.md index 7df987410..896a9b9ea 100644 --- a/packages/contact-center/ai-docs/migration/call-control-hook-migration.md +++ b/packages/contact-center/ai-docs/migration/call-control-hook-migration.md @@ -20,7 +20,7 @@ The following functions are deleted — their only consumer (`getControlsVisibil |----------|-------------| | `deviceType` | SDK handles via `UIControlConfig` | | `featureFlags` | SDK handles via `config.isEndTaskEnabled`, `config.isEndConsultEnabled`, `config.isRecordingEnabled` | -| `conferenceEnabled` | SDK computes conference/mergeToConference/exitConference visibility based on task state and config | +| ~~`conferenceEnabled`~~ | **RESTORED** — This is an application-level config (not a feature flag). See [Fix Log: Restore conferenceEnabled](#fix-restore-conferenceenabled-prop--application-level-conference-gating) below | ### Props retained @@ -415,7 +415,7 @@ export function calculateStateTimerData( ## Migration Gotchas -1. **`UIControlConfig` is built by SDK:** Widgets do NOT provide it. The SDK handles feature-flag gating internally via `config.isEndTaskEnabled`, `config.isEndConsultEnabled`, `config.isRecordingEnabled`. Widget props `deviceType`, `featureFlags`, and `conferenceEnabled` can be **removed**. There is no `applyFeatureGates` function. **Retain `agentId`** — timer utils need it for participant lookup. +1. **`UIControlConfig` is built by SDK:** Widgets do NOT provide it. The SDK handles feature-flag gating internally via `config.isEndTaskEnabled`, `config.isEndConsultEnabled`, `config.isRecordingEnabled`. Widget props `deviceType` and `featureFlags` can be **removed**. **`conferenceEnabled` is RETAINED** — it is an application-level config (not a feature flag) that gates conference UI at the consumer level. There is no `applyFeatureGates` function. **Retain `agentId`** — timer utils need it for participant lookup. 2. **`isHeld` derivation:** Hold control can be `VISIBLE_DISABLED` in conference/consulting states without meaning the call is held. Do NOT derive from `controls.hold.isEnabled` — it is an action flag (button clickability), not hold state. Get hold state from the task object (SDK tracks hold state internally). `findHoldStatus()` is dead code and will be removed (see [store-task-utils-migration.md](./store-task-utils-migration.md)). @@ -456,3 +456,69 @@ export function calculateStateTimerData( --- _Parent: [migration-overview.md](./migration-overview.md)_ + +--- + +## Migration Fix Log + +### Fix: `isHeld` Reactivity — Hold Button State and Multi-Login Sync + +- **Issue**: After migration, the hold button icon/tooltip did not toggle on click, and multi-login hold/resume did not sync across systems. +- **Root Cause**: The old `controlVisibility.isHeld` was removed. `controls.hold.isEnabled` is an action flag, not state. `task.data.isOnHold` is not populated by SDK at runtime. The SDK state machine also lacked `HOLD_SUCCESS`/`UNHOLD_SUCCESS` transitions for multi-login scenarios. +- **SDK Source of Truth**: `uiControlsComputer.ts` derives `isHeld` from `serverHold ?? state === TaskState.HELD`. `controls.hold` is `VISIBLE_ENABLED` in both `CONNECTED` and `HELD` states — it's an action flag, not a state indicator. +- **Fix Pattern** (in `useCallControl` hook — `helper.ts`): + ```typescript + import { isInteractionOnHold } from '@webex/cc-store'; + + const [isHeld, setIsHeld] = useState(() => + currentTask ? isInteractionOnHold(currentTask) : false + ); + + useEffect(() => { + setIsHeld(currentTask ? isInteractionOnHold(currentTask) : false); + }, [currentTask]); + + // In holdCallback: setIsHeld(true); + // In resumeCallback: setIsHeld(false); + // Return isHeld from hook + ``` +- **SDK Fix**: Added `HOLD_SUCCESS` handler to `CONNECTED` state and `UNHOLD_SUCCESS` handler to `HELD` state in `TaskStateMachine.ts` for multi-login sync. + +### Fix: Restore `conferenceEnabled` Prop — Application-Level Conference Gating + +- **Issue**: During the task-refactor migration, the `conferenceEnabled` prop was removed from the widget APIs. This prop is **not a feature flag** — it is an application-level configuration passed from `App.tsx` that controls whether conference-related UI controls should be available to the agent. Without it, applications cannot disable conference features regardless of SDK `uiControls`. +- **Root Cause**: The migration assumed all UI visibility is driven exclusively by `task.uiControls` from the SDK state machine. However, `conferenceEnabled` is an application-level override that gates conference availability at the consumer level, independent of the SDK's computed state. +- **Design Decision (Option A — Widget-Side Override at Button Level)**: `conferenceEnabled` is applied directly in the button builder functions (`buildCallControlButtons` and `createConsultButtons`) where conference-related buttons are defined. When `false`, the `isVisible` property of conference buttons (`conference`, `exitConference`, `merge`) is forced to `false` regardless of SDK `uiControls`. When `true` (default), SDK controls pass through unchanged. +- **Gating Pattern** (in button builder functions): + ```typescript + // call-control.utils.ts — buildCallControlButtons + // conferenceEnabled param defaults to true + { + id: 'conference', + isVisible: conferenceEnabled && (controls?.mergeToConference?.isVisible ?? false) && !!handleConsultConferencePress, + }, + { + id: 'exitConference', + isVisible: conferenceEnabled && (controls?.exitConference?.isVisible ?? false), + }, + + // call-control-custom.utils.ts — createConsultButtons + { + key: 'conference', + isVisible: conferenceEnabled && (controls?.mergeToConference?.isVisible ?? false), + }, + ``` +- **Prop Flow**: `App.tsx` → `CallControl`/`CallControlCAD` → `useCallControl` hook → returned as prop → `CallControlComponent` → `buildCallControlButtons()` / `CallControlConsultComponent` → `createConsultButtons()` +- **Files Changed**: + - `cc-components/…/task.types.ts`: Added `conferenceEnabled: boolean` to `ControlProps`, `CallControlComponentProps`, `CallControlConsultComponentsProps` + - `cc-components/…/call-control.utils.ts`: Added `conferenceEnabled` param to `buildCallControlButtons`, gated `conference` and `exitConference` buttons + - `cc-components/…/call-control-custom.utils.ts`: Added `conferenceEnabled` param to `createConsultButtons`, gated `conference` (merge) button + - `cc-components/…/call-control.tsx`: Destructured `conferenceEnabled`, passed to `buildCallControlButtons` + - `cc-components/…/call-control-consult.tsx`: Destructured `conferenceEnabled`, passed to `createConsultButtons` + - `cc-components/…/call-control-cad.tsx`: Destructured `conferenceEnabled`, passed to `CallControlConsultComponent` + - `task/src/task.types.ts`: Added `conferenceEnabled` to `CallControlProps` and `useCallControlProps` + - `task/src/helper.ts`: Destructured `conferenceEnabled` (default `true`), returned from hook + - `task/src/CallControl/index.tsx` and `CallControlCAD/index.tsx`: Pass `conferenceEnabled` to `useCallControl` + - `cc-widgets/src/wc.ts`: Exposed `conferenceEnabled` as r2wc `boolean` prop on `WebCallControl` and `WebCallControlCAD` +- **Consumer Usage**: Apps pass `conferenceEnabled={true|false}` as a prop to `` or ``. Web component consumers set the `conference-enabled` attribute. Defaults to `true` if not provided. +- **Result**: Conference buttons (merge, exit conference) are hidden when `conferenceEnabled` is `false`, while all other SDK-driven controls remain unaffected. diff --git a/packages/contact-center/ai-docs/migration/component-layer-migration.md b/packages/contact-center/ai-docs/migration/component-layer-migration.md index 5083a2313..266cd516b 100644 --- a/packages/contact-center/ai-docs/migration/component-layer-migration.md +++ b/packages/contact-center/ai-docs/migration/component-layer-migration.md @@ -370,11 +370,11 @@ This function builds the main call control button array. It references 12 old co - `isHeld: boolean` → get from the task object (SDK provides hold state); remove `findHoldStatus` derivation - `deviceType: string` → REMOVE (SDK handles) - `featureFlags: {[key: string]: boolean}` → REMOVE (SDK handles) -- `conferenceEnabled: boolean` → REMOVE (SDK handles) +- ~~`conferenceEnabled: boolean` → REMOVE~~ **RESTORED** — application-level config (not a feature flag), applied at button builder level - `agentId: string` → RETAIN (needed for timer participant lookup) ### `CallControlCAD` — task package and cc-components view -- **task/src/CallControlCAD/index.tsx:** `deviceType`, `featureFlags`, `conferenceEnabled` are used today in `getControlsVisibility` (task-util.ts lines 421–525). The **SDK** handles feature-flag-like gating internally via `config.isEndTaskEnabled`, `config.isEndConsultEnabled`, `config.isRecordingEnabled` from agent profile and `callProcessingDetails`. Since widgets will read `task.uiControls` instead of calling `getControlsVisibility`, these props can be **removed** — the SDK has already computed them. **Retain `agentId`** for timer participant lookup. +- **task/src/CallControlCAD/index.tsx:** `deviceType` and `featureFlags` are used today in `getControlsVisibility` (task-util.ts lines 421–525). The **SDK** handles feature-flag-like gating internally via `config.isEndTaskEnabled`, `config.isEndConsultEnabled`, `config.isRecordingEnabled` from agent profile and `callProcessingDetails`. Since widgets will read `task.uiControls` instead of calling `getControlsVisibility`, `deviceType` and `featureFlags` can be **removed** — the SDK has already computed them. **`conferenceEnabled` is RETAINED** — it is an application-level configuration (not a feature flag) passed from the consumer app. **Retain `agentId`** for timer participant lookup. - **cc-components/.../CallControlCAD/call-control-cad.tsx:** This view consumes `controlVisibility` (and related state flags such as `isConferenceInProgress`, `isHeld`, `isConsultReceived`, `recordingIndicator`, `isConsultInitiatedOrAccepted`). It must be updated to use `TaskUIControls` and the new prop shape when replacing `ControlVisibility`; otherwise migration will leave stale references and break at compile or runtime. ### Files NOT Impacted (Confirmed) @@ -581,7 +581,7 @@ const WebTaskList = r2wc(TaskListComponent, { | `cc-components/.../TaskList/task-list.utils.ts` | Update `extractTaskListItemData()`: remove `isBrowser` param and `store.isDeclineButtonEnabled` usage; use `task.uiControls?.accept` / `task.uiControls?.decline` for button text and disable state | **MEDIUM** | | `cc-components/.../CallControlCAD/call-control-cad.tsx` | Replace `ControlVisibility` / legacy control-shape usage with `TaskUIControls`; update props (`controlVisibility.isConferenceInProgress`, `isHeld`, `isConsultReceived`, `recordingIndicator`, `isConsultInitiatedOrAccepted`, etc.) | **MEDIUM** | | `cc-components/src/wc.ts` | Update Web Component prop definitions: remove `isBrowser` from `WebIncomingTask` and `WebTaskList` r2wc props when migrating to per-task uiControls; align with React prop changes so WC consumers do not pass obsolete attributes | **LOW** | -| `task/src/CallControlCAD/index.tsx` | **Remove** `deviceType`, `featureFlags`, `conferenceEnabled` (SDK handles via `task.uiControls`); retain `agentId` for timer participant lookup | **MEDIUM** | +| `task/src/CallControlCAD/index.tsx` | **Remove** `deviceType`, `featureFlags` (SDK handles via `task.uiControls`); **retain** `conferenceEnabled` (app-level config) and `agentId` (timer participant lookup) | **MEDIUM** | | All test files for above | Update mocks and assertions | **HIGH** | --- @@ -603,3 +603,50 @@ const WebTaskList = r2wc(TaskListComponent, { --- _Part of the task refactor migration doc set (overview in PR 1/4)._ + +--- + +## Migration Fix Log + +### Fix: Duplicate Transfer Button — Wrong `uiControls` Field Mapping + +- **Issue**: After accepting a call, both "Transfer" and "Transfer Call" buttons appeared simultaneously. The `transferConsult` button and the consult strip `transfer` button were both reading `controls.transfer` instead of `controls.consultTransfer`. +- **Root Cause**: Three button definitions all mapped to `controls.transfer`: + - `call-control.utils.ts` — `transferConsult` button used `controls.transfer` (should be `controls.consultTransfer`) + - `call-control-custom.utils.ts` — consult strip `transfer` button used `controls.transfer` (should be `controls.consultTransfer`) + - `call-control.utils.ts` — main `transfer` button correctly used `controls.transfer` +- **SDK Source of Truth**: `uiControlsComputer.ts` computes `consultTransfer: DISABLED` for `CONNECTED` state and only enables it during active consultation. The main `transfer` control handles the primary transfer action. +- **Fix**: + - `call-control.utils.ts` L252-258: Changed `transferConsult` button's `disabled` and `isVisible` from `controls?.transfer` to `controls?.consultTransfer` + - `call-control-custom.utils.ts` L46-54: Changed consult strip `transfer` button's `disabled` and `isVisible` from `controls?.transfer` to `controls?.consultTransfer` +- **Result**: Only the main "Transfer Call" button shows in `CONNECTED` state. The `transferConsult` button only appears when `consultTransfer` is explicitly enabled by the SDK during active consultation. + +### Fix: Hold Button Icon/Tooltip Not Toggling & Multi-Login Hold State Not Syncing + +- **Issue**: (1) After clicking Hold, the button icon stayed as pause and tooltip stayed as "Hold the call" instead of changing to play/"Resume the call". (2) In multi-login scenarios, holding/resuming on one system did not reflect on the other system. +- **Root Cause**: + - The old `controlVisibility.isHeld` was removed during migration. The replacement `controls.hold.isEnabled` is an **action flag** (can the user click hold?), not the current hold state. `task.data.isOnHold` exists in SDK types but is not populated at runtime. + - For multi-login: The SDK's `TaskStateMachine.ts` `CONNECTED` state had no handler for `HOLD_SUCCESS` (another system held), and `HELD` state had no handler for `UNHOLD_SUCCESS` (another system resumed). These events were silently dropped. +- **Fix (Widgets)**: + - `helper.ts` (`useCallControl` hook): Added `useState(isHeld)` initialized from `isInteractionOnHold(currentTask)`. Updated `holdCallback` to `setIsHeld(true)` and `resumeCallback` to `setIsHeld(false)`. Added `useEffect([currentTask])` to re-sync from `isInteractionOnHold` on task reference changes (covers multi-login `refreshTaskList`). + - `call-control.utils.ts`: Added `isHeld: boolean` parameter to `buildCallControlButtons()`. Hold button uses `isHeld ? 'play-bold' : 'pause-bold'` for icon and `isHeld ? RESUME_CALL : HOLD_CALL` for tooltip. + - `call-control.tsx`: Destructured `isHeld` from props, passed to `buildCallControlButtons()` and `handleToggleHoldUtil()`. + - `task.types.ts`: Added `'isHeld'` to `CallControlComponentProps` pick list. +- **Fix (SDK)**: Added `HOLD_SUCCESS` transition in `CONNECTED` state and `UNHOLD_SUCCESS` transition in `HELD` state of `TaskStateMachine.ts`, both with actions `['updateTaskData', 'setHoldState', 'emitTaskHold'/'emitTaskResume']`. +- **Result**: Hold button icon/tooltip toggles correctly on click. Multi-login hold/resume state syncs across systems via SDK state machine transitions. + +### Fix: Restore `conferenceEnabled` Prop — Application-Level Conference Gating + +- **Issue**: The `conferenceEnabled` prop was removed from widget APIs during migration. This is an application-level configuration (not a feature flag) passed from the consumer app that controls whether conference-related UI controls are available to the agent. +- **Root Cause**: The migration assumed all UI visibility is exclusively SDK-driven. However, `conferenceEnabled` is a consumer-level override independent of SDK state. +- **Design Decision**: Option A — widget-side override applied directly at the button builder level. When `conferenceEnabled` is `false`, the `isVisible` property of conference-related buttons (`conference`, `exitConference`, `merge`) is forced to `false` in `buildCallControlButtons()` and `createConsultButtons()`. Defaults to `true`. +- **Component-Layer Changes**: + - `task.types.ts`: Added `conferenceEnabled: boolean` to `ControlProps`, `CallControlComponentProps`, `CallControlConsultComponentsProps` + - `call-control.utils.ts`: Added `conferenceEnabled` param to `buildCallControlButtons()`, gated `conference` and `exitConference` buttons via `conferenceEnabled && (controls?.…isVisible)` + - `call-control-custom.utils.ts`: Added `conferenceEnabled` param to `createConsultButtons()`, gated `conference` (merge) button + - `call-control.tsx`: Destructured `conferenceEnabled` from props, passed to `buildCallControlButtons()` + - `call-control-consult.tsx`: Destructured `conferenceEnabled`, passed to `createConsultButtons()` + - `call-control-cad.tsx`: Destructured `conferenceEnabled`, passed to `CallControlConsultComponent` + - `cc-widgets/src/wc.ts`: Exposed `conferenceEnabled` as r2wc `boolean` prop on `WebCallControl` and `WebCallControlCAD` +- **No SDK changes required**: Gating is applied at the widget component layer directly on button definitions. +- **Result**: Conference merge and exit buttons are hidden when `conferenceEnabled={false}`. All other SDK-driven controls remain unaffected. diff --git a/packages/contact-center/ai-docs/migration/incoming-task-migration.md b/packages/contact-center/ai-docs/migration/incoming-task-migration.md index 00ac01662..c0ae60d13 100644 --- a/packages/contact-center/ai-docs/migration/incoming-task-migration.md +++ b/packages/contact-center/ai-docs/migration/incoming-task-migration.md @@ -246,3 +246,19 @@ const IncomingTaskComponent = ({ acceptControl, declineControl, onAccept, onReje --- _Parent: [migration-overview.md](./migration-overview.md)_ + +--- + +## Migration Fix Log + +### Fix: Restore `isDeclineButtonEnabled` from Store to Component Level + +- **Issue**: During the task-refactor migration, `store.isDeclineButtonEnabled` was removed from the IncomingTask and TaskList component layers. The migration docs instructed replacing it with `task.uiControls.decline.isEnabled`. However, the store property is still set by `handleAutoAnswer` in `storeEventsWrapper.ts` and needs to be kept as an additional override for the decline button enabled state. +- **Root Cause**: The migration assumed `task.uiControls.decline.isEnabled` fully replaces `store.isDeclineButtonEnabled`, but the store property provides an additional auto-answer override that the SDK state machine may not account for in all scenarios. +- **Fix**: + - `task/src/helper.ts` (`useIncomingTask`): Reads `store.isDeclineButtonEnabled` and merges it with the SDK's `declineControl` — if either the SDK or the store says decline is enabled, the button is enabled: `isEnabled: sdkDeclineControl.isEnabled || store.isDeclineButtonEnabled`. + - `task/src/TaskList/index.tsx`: Reads `store.isDeclineButtonEnabled` and passes it as a prop to `TaskListComponent`. + - `cc-components/.../task.types.ts`: Added `isDeclineButtonEnabled?: boolean` to `TaskListComponentProps`. + - `cc-components/.../task-list.tsx`: Destructures `isDeclineButtonEnabled` and passes it to `extractTaskListItemData`. + - `cc-components/.../task-list.utils.ts`: `extractTaskListItemData` accepts `isDeclineButtonEnabled` param and merges it with `task.uiControls.decline.isEnabled`: `isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled`. +- **Result**: The decline button is enabled when either the SDK's `task.uiControls.decline.isEnabled` is `true` OR `store.isDeclineButtonEnabled` is `true` (set by auto-answer handler). Both IncomingTask and TaskList components respect this combined logic. diff --git a/packages/contact-center/ai-docs/migration/migration-overview.md b/packages/contact-center/ai-docs/migration/migration-overview.md index 5b6097f4f..612077df7 100644 --- a/packages/contact-center/ai-docs/migration/migration-overview.md +++ b/packages/contact-center/ai-docs/migration/migration-overview.md @@ -173,5 +173,56 @@ Widgets no longer compute control visibility — `task.uiControls` is the single --- +## Migration Fix Log + +### 2026-03-30 - Dial Number Transfer Wrapup Visibility (Complete Fix) + +**Issue**: After dial number consult transfers, wrapup button not appearing. Tests in SET_6 failing with `findFirstVisibleWrapupIndex` returning -1 (timeout after 15 seconds). + +**Root Cause (Deeper Analysis)**: +1. Initial hypothesis: `shouldWrapUpOrIsInitiator` guard relied on backend `wrapUpRequired` flag which wasn't set for dial number transfers. +2. **Actual root cause**: Backend sends `AgentConsultEnded` **before** `AgentConsultTransferred` for dial number transfers. +3. Event ordering issue: CONSULT_END (clears `consultInitiator`) → TRANSFER_SUCCESS (checks `consultInitiator`, now false) → transitions to CONNECTED instead of WRAPPING_UP. + +**Fix Location**: SDK `/packages/@webex/contact-center/src/services/task/state-machine/` + +**Changes Made**: +1. **TaskStateMachine.ts** - Updated TRANSFER_SUCCESS guards (lines 256-267, 336-347, 489-505): + - Changed to directly check `consultInitiator` instead of using `guards.shouldWrapUpOrIsInitiator` + - Ensures consult initiators always wrap up regardless of backend flags + +2. **Added `transferRequested` flag** to track transfer initiation: + - **types.ts**: Added `transferRequested: boolean` to TaskContext + - **constants.ts**: Added `TRANSFER` event + - **actions.ts**: + - Initialize `transferRequested: false` in `createInitialContext` + - Added `setTransferRequested` and `clearTransferRequested` actions + - Added `clearConsultStatePreservingTransfer` action that preserves `consultInitiator` if `transferRequested` is true + - **TaskStateMachine.ts**: + - CONNECTED, HELD, CONSULTING states: Added TRANSFER event handler that sets `transferRequested` flag + - CONSULT_END in CONSULTING state: Changed to use `clearConsultStatePreservingTransfer` instead of `clearConsultState` + - TRANSFER_SUCCESS in all states (CONNECTED, HELD, CONSULTING): Added `clearTransferRequested` to ALL branches (wrapup and fallback) + - TRANSFER_FAILED in all states: Added `clearTransferRequested` action + - **Voice.ts**: `transfer()` method now dispatches TRANSFER event before API call + +**Why**: For dial number transfers, backend event ordering can vary - CONSULT_END may arrive before TRANSFER_SUCCESS. The `transferRequested` flag tracks that a transfer is in progress, preventing CONSULT_END from clearing `consultInitiator` prematurely. This ensures TRANSFER_SUCCESS can properly check `consultInitiator` for wrapup transition. + +**Impact on Widgets**: No widget changes needed. Pure SDK state machine fix. Widgets already consume `task.uiControls.wrapup.isVisible`. + +**Tests Fixed**: SET_6 Tests 1, 2, 4, 9 (all dial number transfer wrapup visibility failures) + +**Fix Iterations**: +- Iteration 1-3: Implemented transferRequested flag and preservation logic, but only added clearTransferRequested to CONSULTING state +- Iteration 4 (2026-03-31): Discovered CONNECTED and HELD states' TRANSFER_SUCCESS handlers were missing clearTransferRequested. This was critical because when CONSULT_END arrives during transfer, state transitions CONSULTING → HELD, and TRANSFER_SUCCESS is then handled in HELD state. Without cleanup in HELD state, the flag would leak. Fixed by adding clearTransferRequested to ALL TRANSFER_SUCCESS branches in ALL states +- **CRITICAL DISCOVERY (2026-03-31)**: SDK was on WRONG BRANCH (`ADD_MISSING_EVENT_EMITTER_TYPES` instead of `task-refactor`). This meant: + - stateMachineService was not initialized + - All previous fix iterations were applied to wrong branch + - Widgets were NOT using state machine at all + - All test failures were due to missing state machine, not implementation bugs + - **Resolution**: Switched SDK to `task-refactor` branch and re-applied all fixes. Tests must be re-run to validate fixes work on correct branch. + +--- + _Created: 2026-03-09_ _Updated: 2026-03-24 (added dead code removal and task-object source of truth sections; aligned with PR #648 decisions)_ +_Updated: 2026-03-30 (added dial number transfer wrapup fix log)_ diff --git a/packages/contact-center/ai-docs/migration/store-task-utils-migration.md b/packages/contact-center/ai-docs/migration/store-task-utils-migration.md index a5266735c..89a145598 100644 --- a/packages/contact-center/ai-docs/migration/store-task-utils-migration.md +++ b/packages/contact-center/ai-docs/migration/store-task-utils-migration.md @@ -152,9 +152,9 @@ The old `getControlsVisibility` applied integrator-provided widget props (`featu | `featureFlags.isEndCallEnabled` | `config.isEndTaskEnabled` | | `featureFlags.isEndConsultEnabled` | `config.isEndConsultEnabled` | | `featureFlags.webRtcEnabled` (recording gate) | `config.isRecordingEnabled` | -| `conferenceEnabled` | SDK computes conference/mergeToConference/exitConference visibility based on task state and config | +| ~~`conferenceEnabled`~~ | **RESTORED** — This is an application-level config (not a feature flag). Applied at button builder level to gate conference button visibility. See call-control-hook-migration.md and component-layer-migration.md fix logs | -Since `task.uiControls` already reflects these gates, the widget layer can **remove** the `featureFlags`, `conferenceEnabled`, and `deviceType` props — no widget-side overlay is needed. +Since `task.uiControls` already reflects these gates, the widget layer can **remove** the `featureFlags` and `deviceType` props. **`conferenceEnabled` is RETAINED** — it is an application-level configuration passed from the consumer app that controls conference UI availability independently of SDK state. ```typescript const controls = currentTask?.uiControls ?? getDefaultUIControls(); @@ -170,7 +170,7 @@ const controls = currentTask?.uiControls ?? getDefaultUIControls(); - [ ] 12 state constants deleted; 7 participant/media constants kept - [ ] `getControlsVisibility` + 22 visibility functions deleted from `task-util.ts` - [ ] `findHoldTimestamp` dual-signature (task vs interaction) not confused -- [ ] Widget props `featureFlags`, `conferenceEnabled`, `deviceType` removed (SDK handles via `UIControlConfig`) +- [ ] Widget props `featureFlags`, `deviceType` removed (SDK handles via `UIControlConfig`); `conferenceEnabled` **retained** (application-level config) - [ ] No regression in conference participant display, hold timers, or switch-call actions - [ ] Downstream (Epic) confirmed unused before removing barrel exports diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-consult.tsx b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-consult.tsx index 65df644b3..9785df737 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-consult.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-consult.tsx @@ -15,8 +15,9 @@ const CallControlConsultComponent: React.FC = switchToMainCall, logger, isMuted, - controlVisibility, + controls, toggleConsultMute, + conferenceEnabled = true, }) => { // Use the label and timestamp calculated in helper.ts // Stable key based on timestamp to prevent timer resets @@ -27,13 +28,14 @@ const CallControlConsultComponent: React.FC = const buttons = createConsultButtons( isMuted, - controlVisibility, + controls, consultTransfer, toggleConsultMute, endConsultCall, consultConference, switchToMainCall, - logger + logger, + conferenceEnabled ); // Filter buttons that should be shown, then map them diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts index 3180414db..7f1cd9bc3 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts @@ -1,6 +1,6 @@ -import {BuddyDetails, ContactServiceQueue, ILogger} from '@webex/cc-store'; +import {BuddyDetails, ContactServiceQueue, ILogger, TaskUIControls} from '@webex/cc-store'; import {MUTE_CALL, UNMUTE_CALL} from '../../constants'; -import {ButtonConfig, ControlVisibility} from '../../task.types'; +import {ButtonConfig} from '../../task.types'; /** * Interface for list item data @@ -15,13 +15,14 @@ export interface ListItemData { */ export const createConsultButtons = ( isMuted: boolean, - controlVisibility: ControlVisibility, + controls: TaskUIControls, consultTransfer: () => void, toggleConsultMute: () => void, endConsultCall: () => void, consultConference: () => void, switchToMainCall: () => void, - logger? + logger?, + conferenceEnabled = true ): ButtonConfig[] => { try { return [ @@ -31,26 +32,26 @@ export const createConsultButtons = ( onClick: toggleConsultMute, tooltip: isMuted ? UNMUTE_CALL : MUTE_CALL, className: `${isMuted ? 'call-control-button-muted' : 'call-control-button'}`, - disabled: !controlVisibility.muteUnmuteConsult.isEnabled, - isVisible: controlVisibility.muteUnmuteConsult.isVisible, + disabled: !(controls?.mute?.isEnabled ?? false), + isVisible: controls?.mute?.isVisible ?? false, }, { key: 'switchToMainCall', icon: 'call-swap-bold', - tooltip: controlVisibility.isConferenceInProgress ? 'Switch to Conference Call' : 'Switch to Call', + tooltip: 'Switch to Call', onClick: switchToMainCall, className: 'call-control-button', - disabled: !controlVisibility.switchToMainCall.isEnabled, - isVisible: controlVisibility.switchToMainCall.isVisible, + disabled: !(controls?.switchToMainCall?.isEnabled ?? false), + isVisible: controls?.switchToMainCall?.isVisible ?? false, }, { key: 'transfer', icon: 'next-bold', - tooltip: controlVisibility.isConferenceInProgress ? 'Transfer Conference' : 'Transfer', + tooltip: 'Transfer', onClick: consultTransfer, className: 'call-control-button', - disabled: !controlVisibility.consultTransferConsult.isEnabled, - isVisible: controlVisibility.consultTransferConsult.isVisible, + disabled: !(controls?.consultTransfer?.isEnabled ?? false), + isVisible: controls?.consultTransfer?.isVisible ?? false, }, { key: 'conference', @@ -58,8 +59,8 @@ export const createConsultButtons = ( tooltip: 'Merge', onClick: consultConference, className: 'call-control-button', - disabled: !controlVisibility.mergeConferenceConsult.isEnabled, - isVisible: controlVisibility.mergeConferenceConsult.isVisible, + disabled: !(controls?.mergeToConference?.isEnabled ?? false), + isVisible: conferenceEnabled && (controls?.mergeToConference?.isVisible ?? false), }, { key: 'cancel', @@ -67,7 +68,7 @@ export const createConsultButtons = ( tooltip: 'End Consult', onClick: endConsultCall, className: 'call-control-consult-button-cancel', - isVisible: controlVisibility.endConsult.isVisible, + isVisible: controls?.endConsult?.isVisible ?? false, }, ]; } catch (error) { @@ -595,7 +596,7 @@ export const debounce = unknown>( logger? ): ((...args: Parameters) => void) => { try { - let timeout: NodeJS.Timeout; + let timeout: ReturnType; return (...args: Parameters) => { clearTimeout(timeout); timeout = setTimeout(() => func(...args), wait); diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx index 7dfb1b137..bddf3e334 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx @@ -35,6 +35,7 @@ function CallControlComponent(props: CallControlComponentProps) { const { currentTask, + isHeld, toggleHold, toggleRecording, toggleMute, @@ -57,7 +58,7 @@ function CallControlComponent(props: CallControlComponentProps) { setConsultAgentName, allowConsultToQueue, setLastTargetType, - controlVisibility, + controls, logger, secondsUntilAutoWrapup, cancelAutoWrapup, @@ -65,6 +66,7 @@ function CallControlComponent(props: CallControlComponentProps) { getEntryPoints, getQueuesFetcher, consultTransferOptions, + conferenceEnabled = true, } = props; useEffect(() => { @@ -72,7 +74,7 @@ function CallControlComponent(props: CallControlComponentProps) { }, [currentTask, logger]); const handletoggleHold = () => { - handleToggleHoldUtil(controlVisibility.isHeld, toggleHold, logger); + handleToggleHoldUtil(isHeld, toggleHold, logger); }; const handleMuteToggle = () => { @@ -128,7 +130,8 @@ function CallControlComponent(props: CallControlComponentProps) { isRecording, isMuteButtonDisabled, currentMediaType, - controlVisibility, + controls, + isHeld, handleMuteToggle, handletoggleHold, toggleRecording, @@ -136,15 +139,13 @@ function CallControlComponent(props: CallControlComponentProps) { exitConference, switchToConsult, consultTransfer, - consultConference + consultConference, + logger, + conferenceEnabled ); - const filteredButtons = filterButtonsForConsultation( - buttons, - controlVisibility.isConsultInitiatedOrAccepted, - isTelephony, - logger - ); + const isConsulting = controls?.endConsult?.isVisible ?? false; + const filteredButtons = filterButtonsForConsultation(buttons, isConsulting, isTelephony, logger); if (!currentTask) return null; @@ -156,7 +157,7 @@ function CallControlComponent(props: CallControlComponentProps) { autoPlay >
- {!controlVisibility.isConsultReceived && !controlVisibility.wrapup.isVisible && ( + {!controls?.wrapup?.isVisible && (
{filteredButtons.map((button, index) => { if (!button.isVisible) return null; @@ -249,7 +250,7 @@ function CallControlComponent(props: CallControlComponentProps) { showEntryPointTab: false, } } - isConferenceInProgress={controlVisibility.isConferenceInProgress} + isConferenceInProgress={currentTask?.data?.isConferenceInProgress ?? false} logger={logger} /> ) : null} @@ -283,7 +284,7 @@ function CallControlComponent(props: CallControlComponentProps) { })}
)} - {controlVisibility.wrapup.isVisible && ( + {controls?.wrapup?.isVisible && (
void, handleToggleHoldFunc: () => void, toggleRecording: () => void, @@ -203,7 +200,8 @@ export const buildCallControlButtons = ( switchToConsult: () => void, onTransferConsult: () => void, handleConsultConferencePress: () => void, - logger?: ILogger + logger?: ILogger, + conferenceEnabled = true ): CallControlButton[] => { try { return [ @@ -214,7 +212,7 @@ export const buildCallControlButtons = ( tooltip: isMuted ? UNMUTE_CALL : MUTE_CALL, className: `${isMuted ? 'call-control-button-muted' : 'call-control-button'}`, disabled: isMuteButtonDisabled, - isVisible: controlVisibility.muteUnmute.isVisible, + isVisible: controls?.mute?.isVisible ?? false, dataTestId: 'call-control:mute-toggle', }, { @@ -223,19 +221,18 @@ export const buildCallControlButtons = ( tooltip: 'Switch to Consult Call', className: 'call-control-button', onClick: switchToConsult, - disabled: !controlVisibility.switchToConsult.isEnabled, - isVisible: controlVisibility.switchToConsult.isVisible, + disabled: !(controls?.switchToConsult?.isEnabled ?? false), + isVisible: controls?.switchToConsult?.isVisible ?? false, dataTestId: 'call-control:switch-to-consult', }, - { id: 'hold', - icon: controlVisibility.isHeld ? 'play-bold' : 'pause-bold', + icon: isHeld ? 'play-bold' : 'pause-bold', onClick: handleToggleHoldFunc, - tooltip: controlVisibility.isHeld ? RESUME_CALL : HOLD_CALL, + tooltip: isHeld ? RESUME_CALL : HOLD_CALL, className: 'call-control-button', - disabled: !controlVisibility.holdResume.isEnabled, - isVisible: controlVisibility.holdResume.isVisible, + disabled: !(controls?.hold?.isEnabled ?? false), + isVisible: controls?.hold?.isVisible ?? false, dataTestId: 'call-control:hold-toggle', }, { @@ -243,19 +240,19 @@ export const buildCallControlButtons = ( icon: 'headset-bold', tooltip: CONSULT_AGENT, className: 'call-control-button', - disabled: !controlVisibility.consult.isEnabled, + disabled: !(controls?.consult?.isEnabled ?? false), menuType: 'Consult', - isVisible: controlVisibility.consult.isVisible, + isVisible: controls?.consult?.isVisible ?? false, dataTestId: 'call-control:consult', }, { id: 'transferConsult', icon: 'next-bold', - tooltip: controlVisibility.isConferenceInProgress ? 'Transfer Conference' : 'Transfer', + tooltip: 'Transfer', onClick: onTransferConsult || (() => {}), className: 'call-control-button', - disabled: !controlVisibility.consultTransfer.isEnabled, - isVisible: controlVisibility.consultTransfer.isVisible && !!onTransferConsult, + disabled: !(controls?.consultTransfer?.isEnabled ?? false), + isVisible: (controls?.consultTransfer?.isVisible ?? false) && !!onTransferConsult, }, { id: 'conference', @@ -263,17 +260,17 @@ export const buildCallControlButtons = ( tooltip: 'conference', onClick: handleConsultConferencePress || (() => {}), className: 'call-control-button', - disabled: !controlVisibility.mergeConference.isEnabled, - isVisible: controlVisibility.mergeConference.isVisible && !!handleConsultConferencePress, + disabled: !(controls?.mergeToConference?.isEnabled ?? false), + isVisible: conferenceEnabled && (controls?.mergeToConference?.isVisible ?? false) && !!handleConsultConferencePress, }, { id: 'transfer', icon: 'next-bold', tooltip: `${TRANSFER} ${currentMediaType.labelName}`, className: 'call-control-button', - disabled: !controlVisibility.transfer.isEnabled, + disabled: !(controls?.transfer?.isEnabled ?? false), menuType: 'Transfer', - isVisible: controlVisibility.transfer.isVisible, + isVisible: controls?.transfer?.isVisible ?? false, dataTestId: 'call-control:transfer', }, { @@ -282,8 +279,8 @@ export const buildCallControlButtons = ( onClick: toggleRecording, tooltip: isRecording ? PAUSE_RECORDING : RESUME_RECORDING, className: 'call-control-button', - disabled: !controlVisibility.pauseResumeRecording.isEnabled, - isVisible: controlVisibility.pauseResumeRecording.isVisible, + disabled: !(controls?.recording?.isEnabled ?? false), + isVisible: controls?.recording?.isVisible ?? false, dataTestId: 'call-control:recording-toggle', }, { @@ -292,8 +289,8 @@ export const buildCallControlButtons = ( tooltip: 'Exit Conference', className: 'call-control-button-muted', onClick: exitConference, - disabled: !controlVisibility.exitConference.isEnabled, - isVisible: controlVisibility.exitConference.isVisible, + disabled: !(controls?.exitConference?.isEnabled ?? false), + isVisible: conferenceEnabled && (controls?.exitConference?.isVisible ?? false), dataTestId: 'call-control:exit-conference', }, { @@ -302,8 +299,8 @@ export const buildCallControlButtons = ( onClick: endCall, tooltip: `${END} ${currentMediaType.labelName}`, className: 'call-control-button-cancel', - disabled: !controlVisibility.end.isEnabled, - isVisible: controlVisibility.end.isVisible, + disabled: !(controls?.end?.isEnabled ?? false), + isVisible: controls?.end?.isVisible ?? false, dataTestId: 'call-control:end-call', }, ]; @@ -320,6 +317,11 @@ export const buildCallControlButtons = ( /** * Filters buttons based on consultation state + * During consulting: + * - Hide: hold, consult, and blind transfer buttons + * - Respect SDK enabled/disabled state for consulting buttons (transferConsult, conference) + * They will be enabled when on main call, disabled when on consult call + * - Show as-is: mute, switchToConsult, recording, exitConference, end */ export const filterButtonsForConsultation = ( buttons: CallControlButton[], @@ -328,9 +330,13 @@ export const filterButtonsForConsultation = ( logger? ): CallControlButton[] => { try { - return consultInitiated && isTelephony - ? buttons.filter((button) => !['hold', 'consult'].includes(button.id)) - : buttons; + if (!consultInitiated || !isTelephony) { + return buttons; + } + + // Filter out buttons that shouldn't be visible during consulting + // SDK now properly controls enable/disable state based on consultCallHeld + return buttons.filter((button) => !['hold', 'consult', 'transfer'].includes(button.id)); } catch (error) { logger?.error('CC-Widgets: CallControl: Error in filterButtonsForConsultation', { module: 'cc-components#call-control.utils.ts', diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index b2f31072a..1621708ad 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -19,6 +19,7 @@ import { CUSTOMER_NAME, } from '../constants'; import {withMetrics} from '@webex/cc-ui-logging'; +import {isInteractionOnHold} from '@webex/cc-store'; const CallControlCADComponent: React.FC = (props) => { const { @@ -37,11 +38,12 @@ const CallControlCADComponent: React.FC = (props) => startTimestamp, stateTimerLabel, stateTimerTimestamp, - controlVisibility, + controls, logger, isMuted, toggleMute, conferenceParticipants, + conferenceEnabled = true, } = props; const formatTime = (time: number): string => { @@ -61,12 +63,9 @@ const CallControlCADComponent: React.FC = (props) => const participantsCount = conferenceParticipants?.length || 1; const participantsLabel = participantsCount === 1 ? 'Participant' : 'Participants'; - //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 const customerName = currentTask?.data?.interaction?.callAssociatedDetails?.customerName; - //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 const ani = currentTask?.data?.interaction?.callAssociatedDetails?.ani; - //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 const dn = currentTask?.data?.interaction?.callAssociatedDetails?.dn; // Create unique IDs for tooltips @@ -178,7 +177,7 @@ const CallControlCADComponent: React.FC = (props) => )} - {controlVisibility.isConferenceInProgress && !controlVisibility.wrapup.isVisible && ( + {currentTask?.data?.isConferenceInProgress && !controls?.wrapup?.isVisible && ( <>
@@ -228,25 +227,22 @@ const CallControlCADComponent: React.FC = (props) => )}
- {!controlVisibility.wrapup.isVisible && - controlVisibility.isHeld && - !controlVisibility.isConsultReceived && - !controlVisibility.consultCallHeld && ( - <> - • -
- - - {ON_HOLD} {formatTime(holdTime)} - -
- - )} + {!controls?.wrapup?.isVisible && isInteractionOnHold(currentTask) && ( + <> + • +
+ + + {ON_HOLD} {formatTime(holdTime)} + +
+ + )}
- {!controlVisibility.wrapup.isVisible && controlVisibility.recordingIndicator.isVisible && ( + {!controls?.wrapup?.isVisible && controls?.recording?.isVisible && (
@@ -255,18 +251,12 @@ const CallControlCADComponent: React.FC = (props) =>
{QUEUE}{' '} - - { - //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 - - currentTask?.data?.interaction?.callAssociatedDetails?.virtualTeamName || NO_TEAM_NAME - } - + {currentTask?.data?.interaction?.callAssociatedDetails?.virtualTeamName || NO_TEAM_NAME} {renderPhoneNumber()}
- {controlVisibility.isConsultInitiatedOrAccepted && !controlVisibility.wrapup.isVisible && ( + {controls?.endConsult?.isVisible && !controls?.wrapup?.isVisible && (
= (props) => switchToMainCall={switchToMainCall} logger={logger} isMuted={isMuted} - controlVisibility={controlVisibility} + controls={controls} toggleConsultMute={toggleMute} + conferenceEnabled={conferenceEnabled} />
)} diff --git a/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.tsx b/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.tsx index 3b46d68c9..ec7025ab4 100644 --- a/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.tsx +++ b/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.tsx @@ -5,13 +5,13 @@ import {withMetrics} from '@webex/cc-ui-logging'; import {extractIncomingTaskData} from './incoming-task.utils'; const IncomingTaskComponent: React.FunctionComponent = (props) => { - const {incomingTask, isBrowser, accept, reject, logger, isDeclineButtonEnabled} = props; + const {incomingTask, accept, reject, logger, acceptControl, declineControl, isDeclineButtonEnabled} = props; if (!incomingTask) { return <>; // hidden component } // Extract all task data using the utility function - const taskData = extractIncomingTaskData(incomingTask, isBrowser, logger, isDeclineButtonEnabled); + const taskData = extractIncomingTaskData(incomingTask, logger, acceptControl, declineControl, isDeclineButtonEnabled); return ( { try { + const accept = acceptControl ?? incomingTask?.uiControls?.accept ?? {isVisible: false, isEnabled: false}; + const sdkDecline = declineControl ?? incomingTask?.uiControls?.decline ?? {isVisible: false, isEnabled: false}; + const decline = { + ...sdkDecline, + isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled, + }; + // Extract basic data from task - //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 const callAssociationDetails = incomingTask?.data?.interaction?.callAssociatedDetails; const ani = callAssociationDetails?.ani; const customerName = callAssociationDetails?.customerName; @@ -46,24 +53,14 @@ export const extractIncomingTaskData = ( const isTelephony = mediaType === MEDIA_CHANNEL.TELEPHONY; const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; - // Compute button text based on conditions - const acceptText = !incomingTask.data.wrapUpRequired - ? isTelephony && !isBrowser - ? 'Ringing...' - : 'Accept' - : undefined; - - const declineText = !incomingTask.data.wrapUpRequired && isTelephony && isBrowser ? 'Decline' : undefined; + const acceptText = accept.isVisible ? 'Accept' : undefined; + const declineText = decline.isVisible ? 'Decline' : undefined; // Compute title based on media type const title = isSocial ? customerName : ani; - // Compute disable state for accept button when auto-answering - const isAutoAnswering = incomingTask.data.isAutoAnswering || false; - // Compute disable state for accept button - const disableAccept = (isTelephony && !isBrowser) || isAutoAnswering; - - const disableDecline = (isTelephony && !isBrowser) || (isAutoAnswering && !isDeclineButtonEnabled); + const disableAccept = !accept.isEnabled; + const disableDecline = !decline.isEnabled; return { ani, diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx index 73da269c6..cbe0faeb4 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx @@ -12,7 +12,7 @@ import './styles.scss'; import {withMetrics} from '@webex/cc-ui-logging'; const TaskListComponent: React.FunctionComponent = (props) => { - const {currentTask, taskList, acceptTask, declineTask, isBrowser, onTaskSelect, logger, agentId} = props; + const {currentTask, taskList, acceptTask, declineTask, onTaskSelect, logger, agentId, isDeclineButtonEnabled} = props; // Early return for empty task list if (isTaskListEmpty(taskList)) { @@ -25,7 +25,7 @@ const TaskListComponent: React.FunctionComponent = (prop
    {tasks.map((task, index) => { // Extract all task data using the utility function - const taskData = extractTaskListItemData(task, isBrowser, agentId, logger); + const taskData = extractTaskListItemData(task, agentId, logger, isDeclineButtonEnabled); // Log task rendering logger.info('CC-Widgets: TaskList: rendering task list', { diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts index aa1591ffc..c4ac7db86 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts @@ -1,5 +1,5 @@ import {MEDIA_CHANNEL, TaskListItemData} from '../task.types'; -import store, {isIncomingTask, ILogger, ITask} from '@webex/cc-store'; +import {isIncomingTask, ILogger, ITask} from '@webex/cc-store'; /** * Extracts and processes data from a task for rendering in the task list * @param task - The task object @@ -8,13 +8,19 @@ import store, {isIncomingTask, ILogger, ITask} from '@webex/cc-store'; */ export const extractTaskListItemData = ( task: ITask, - isBrowser: boolean, agentId: string, - logger?: ILogger + logger?: ILogger, + isDeclineButtonEnabled?: boolean ): TaskListItemData => { try { + const accept = task.uiControls?.accept ?? {isVisible: false, isEnabled: false}; + const sdkDecline = task.uiControls?.decline ?? {isVisible: false, isEnabled: false}; + const decline = { + ...sdkDecline, + isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled, + }; + // Extract basic data from task - //@ts-expect-error To be fixed in SDK - https://jira-eng-sjc12.cisco.com/jira/browse/CAI-6762 const callAssociationDetails = task?.data?.interaction?.callAssociatedDetails; const ani = callAssociationDetails?.ani; const customerName = callAssociationDetails?.customerName; @@ -33,21 +39,14 @@ export const extractTaskListItemData = ( const isTelephony = mediaType === MEDIA_CHANNEL.TELEPHONY; const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; - // Compute button text based on conditions - const acceptText = isTaskIncoming ? (isTelephony && !isBrowser ? 'Ringing...' : 'Accept') : undefined; - - const declineText = isTaskIncoming && isTelephony && isBrowser ? 'Decline' : undefined; + const acceptText = accept.isVisible && isTaskIncoming ? 'Accept' : undefined; + const declineText = decline.isVisible && isTaskIncoming ? 'Decline' : undefined; // Compute title based on media type const title = isSocial ? customerName : ani; - const isAutoAnswering = task.data.isAutoAnswering || false; - - // Compute disable state for accept button - const disableAccept = (isTaskIncoming && isTelephony && !isBrowser) || isAutoAnswering; - - const disableDecline = - (isTaskIncoming && isTelephony && !isBrowser) || (isAutoAnswering && !store.isDeclineButtonEnabled); + const disableAccept = !accept.isEnabled; + const disableDecline = !decline.isEnabled; const ronaTimeout = isTaskIncoming ? rawRonaTimeout : null; @@ -210,7 +209,7 @@ export const createTaskSelectHandler = ( return () => { try { // Logging moved to helper.ts - const taskData = extractTaskListItemData(task, true, agentId, logger); // Use browser=true for selection logic + const taskData = extractTaskListItemData(task, agentId, logger); if (isTaskSelectable(task, currentTask, taskData, logger)) { onTaskSelect(task); diff --git a/packages/contact-center/cc-components/src/components/task/task.types.ts b/packages/contact-center/cc-components/src/components/task/task.types.ts index aac63d7ca..4a74429d8 100644 --- a/packages/contact-center/cc-components/src/components/task/task.types.ts +++ b/packages/contact-center/cc-components/src/components/task/task.types.ts @@ -12,6 +12,7 @@ import { Participant, AddressBookEntrySearchParams, AddressBookEntriesResponse, + TaskUIControls, } from '@webex/cc-store'; type Enum> = T[keyof T]; @@ -104,11 +105,6 @@ export interface TaskProps { * Function to handle task selection */ onTaskSelect: (task: ITask) => void; - /** - * Flag to determine if the user is logged in with a browser option - */ - isBrowser: boolean; - /** * Flag to determine if the task is answered */ @@ -119,11 +115,6 @@ export interface TaskProps { */ isEnded: boolean; - /** - * Selected login option - */ - deviceType: string; - /** * List of tasks */ @@ -138,20 +129,22 @@ export interface TaskProps { * Agent ID of the logged-in user */ agentId: string; - /** - * Flag to enable decline button on incoming task component - */ - isDeclineButtonEnabled?: boolean; } -export type IncomingTaskComponentProps = Pick & - Partial>; +export type IncomingTaskComponentProps = Pick & + Partial> & { + acceptControl?: {isVisible: boolean; isEnabled: boolean}; + declineControl?: {isVisible: boolean; isEnabled: boolean}; + isDeclineButtonEnabled?: boolean; + }; export type TaskListComponentProps = Pick< TaskProps, - 'isBrowser' | 'acceptTask' | 'declineTask' | 'onTaskSelect' | 'logger' | 'agentId' + 'acceptTask' | 'declineTask' | 'onTaskSelect' | 'logger' | 'agentId' > & - Partial>; + Partial> & { + isDeclineButtonEnabled?: boolean; + }; /** * Interface representing the properties for control actions on a task. @@ -245,11 +238,6 @@ export interface ControlProps { */ wrapupCall: (wrapupReason: string, wrapupId: string) => void; - /** - * Selected login option - */ - deviceType: string; - /** * Flag to determine if the task is held */ @@ -383,11 +371,6 @@ export interface ControlProps { */ holdTime: number; - /** - * Feature flags for the task. - */ - featureFlags: {[key: string]: boolean}; - /** * Custom CSS ClassName for CallControlCAD component. */ @@ -438,7 +421,7 @@ export interface ControlProps { */ setLastTargetType: (targetType: TargetType) => void; - controlVisibility: ControlVisibility; + controls: TaskUIControls; secondsUntilAutoWrapup?: number; @@ -475,6 +458,7 @@ export interface ControlProps { export type CallControlComponentProps = Pick< ControlProps, | 'currentTask' + | 'isHeld' | 'wrapupCodes' | 'toggleHold' | 'toggleRecording' @@ -509,7 +493,7 @@ export type CallControlComponentProps = Pick< | 'allowConsultToQueue' | 'lastTargetType' | 'setLastTargetType' - | 'controlVisibility' + | 'controls' | 'logger' | 'secondsUntilAutoWrapup' | 'cancelAutoWrapup' @@ -518,6 +502,7 @@ export type CallControlComponentProps = Pick< | 'getEntryPoints' | 'getQueuesFetcher' | 'consultTransferOptions' + | 'conferenceEnabled' >; export type OutdialAniEntry = { @@ -647,8 +632,9 @@ export interface CallControlConsultComponentsProps { switchToMainCall: () => void; logger: ILogger; isMuted: boolean; - controlVisibility: ControlVisibility; + controls: TaskUIControls; toggleConsultMute: () => void; + conferenceEnabled: boolean; } /** diff --git a/packages/contact-center/cc-components/src/wc.ts b/packages/contact-center/cc-components/src/wc.ts index 1553aab77..3f3d81b2a 100644 --- a/packages/contact-center/cc-components/src/wc.ts +++ b/packages/contact-center/cc-components/src/wc.ts @@ -79,7 +79,6 @@ if (!customElements.get('component-cc-call-control')) { const WebIncomingTask = r2wc(IncomingTaskComponent, { props: { incomingTask: 'json', - isBrowser: 'boolean', accept: 'function', reject: 'function', }, @@ -92,7 +91,6 @@ const WebTaskList = r2wc(TaskListComponent, { props: { currentTask: 'json', taskList: 'json', - isBrowser: 'boolean', acceptTask: 'function', declineTask: 'function', logger: 'function', diff --git a/packages/contact-center/cc-widgets/src/wc.ts b/packages/contact-center/cc-widgets/src/wc.ts index 5fd608367..e1fde50ab 100644 --- a/packages/contact-center/cc-widgets/src/wc.ts +++ b/packages/contact-center/cc-widgets/src/wc.ts @@ -40,6 +40,7 @@ const WebCallControl = r2wc(CallControl, { onEnd: 'function', onWrapUp: 'function', onRecordingToggle: 'function', + conferenceEnabled: 'boolean', }, }); @@ -49,6 +50,7 @@ const WebCallControlCAD = r2wc(CallControlCAD, { onEnd: 'function', onWrapUp: 'function', onRecordingToggle: 'function', + conferenceEnabled: 'boolean', }, }); diff --git a/packages/contact-center/store/src/constants.ts b/packages/contact-center/store/src/constants.ts index 09ac07ed6..91b05d475 100644 --- a/packages/contact-center/store/src/constants.ts +++ b/packages/contact-center/store/src/constants.ts @@ -1,19 +1,3 @@ -// Task States -export const TASK_STATE_CONSULT = 'consult'; -export const TASK_STATE_CONSULTING = 'consulting'; -export const TASK_STATE_CONSULT_COMPLETED = 'consultCompleted'; - -// Interaction States -export const INTERACTION_STATE_WRAPUP = 'wrapUp'; -export const INTERACTION_STATE_POST_CALL = 'post_call'; -export const INTERACTION_STATE_CONNECTED = 'connected'; -export const INTERACTION_STATE_CONFERENCE = 'conference'; - -// Consult States (participant.consultState) -export const CONSULT_STATE_INITIATED = 'consultInitiated'; -export const CONSULT_STATE_COMPLETED = 'consultCompleted'; -export const CONSULT_STATE_CONFERENCING = 'conferencing'; - // Relationship Types export const RELATIONSHIP_TYPE_CONSULT = 'consult'; diff --git a/packages/contact-center/store/src/store.ts b/packages/contact-center/store/src/store.ts index 5ade1368c..e87e1a2dc 100644 --- a/packages/contact-center/store/src/store.ts +++ b/packages/contact-center/store/src/store.ts @@ -38,6 +38,7 @@ class Store implements IStore { isQueueConsultInProgress = false; isDeclineButtonEnabled = false; currentConsultQueueId: string = ''; + lastConsultDestination: {to: string; destinationType: string} | null = null; consultStartTimeStamp = undefined; lastStateChangeTimestamp?: number; lastIdleCodeChangeTimestamp?: number; diff --git a/packages/contact-center/store/src/store.types.ts b/packages/contact-center/store/src/store.types.ts index 0d3d6a2ae..e2bcb1acb 100644 --- a/packages/contact-center/store/src/store.types.ts +++ b/packages/contact-center/store/src/store.types.ts @@ -17,6 +17,10 @@ import { ContactServiceQueuesResponse, ContactServiceQueueSearchParams, AddressBook, + TASK_EVENTS, + TaskUIControls, + TaskUIControlState, + getDefaultUIControls, } from '@webex/contact-center'; import { OutdialAniEntriesResponse, @@ -119,6 +123,7 @@ interface IStore { isQueueConsultInProgress: boolean; isDeclineButtonEnabled: boolean; currentConsultQueueId: string; + lastConsultDestination: {to: string; destinationType: DestinationType} | null; consultStartTimeStamp?: number; callControlAudio: MediaStream | null; isEndConsultEnabled: boolean; @@ -167,47 +172,7 @@ interface IWrapupCode { name: string; } -enum TASK_EVENTS { - TASK_INCOMING = 'task:incoming', - TASK_ASSIGNED = 'task:assigned', - TASK_MEDIA = 'task:media', - TASK_HOLD = 'task:hold', - TASK_UNHOLD = 'task:unhold', - TASK_CONSULT = 'task:consult', - TASK_CONSULT_END = 'task:consultEnd', - TASK_CONSULT_ACCEPTED = 'task:consultAccepted', - TASK_PAUSE = 'task:pause', - TASK_RESUME = 'task:resume', - TASK_END = 'task:end', - TASK_WRAPUP = 'task:wrapup', - TASK_REJECT = 'task:rejected', - TASK_HYDRATE = 'task:hydrate', - TASK_CONSULTING = 'task:consulting', - TASK_CONSULT_QUEUE_CANCELLED = 'task:consultQueueCancelled', - AGENT_CONTACT_ASSIGNED = 'AgentContactAssigned', - CONTACT_RECORDING_PAUSED = 'ContactRecordingPaused', - CONTACT_RECORDING_RESUMED = 'ContactRecordingResumed', - AGENT_WRAPPEDUP = 'AgentWrappedUp', - AGENT_OFFER_CONTACT = 'AgentOfferContact', - AGENT_CONSULT_CREATED = 'AgentConsultCreated', - TASK_RECORDING_PAUSED = 'task:recordingPaused', - TASK_RECORDING_RESUMED = 'task:recordingResumed', - TASK_OFFER_CONSULT = 'task:offerConsult', - TASK_AUTO_ANSWERED = 'task:autoAnswered', - TASK_CONFERENCE_ESTABLISHING = 'task:conferenceEstablishing', - TASK_CONFERENCE_STARTED = 'task:conferenceStarted', - TASK_CONFERENCE_FAILED = 'task:conferenceFailed', - TASK_CONFERENCE_ENDED = 'task:conferenceEnded', - TASK_PARTICIPANT_JOINED = 'task:participantJoined', - TASK_PARTICIPANT_LEFT = 'task:participantLeft', - TASK_CONFERENCE_TRANSFERRED = 'task:conferenceTransferred', - TASK_CONFERENCE_TRANSFER_FAILED = 'task:conferenceTransferFailed', - TASK_CONFERENCE_END_FAILED = 'task:conferenceEndFailed', - TASK_PARTICIPANT_LEFT_FAILED = 'task:participantLeftFailed', - TASK_MERGED = 'task:merged', - TASK_POST_CALL_ACTIVITY = 'task:postCallActivity', - TASK_OUTDIAL_FAILED = 'task:outdialFailed', -} // TODO: remove this once cc sdk exports this enum +// TASK_EVENTS is now imported from @webex/contact-center SDK // Events that are received on the contact center SDK // TODO: Export & Import these constants from SDK @@ -246,6 +211,7 @@ type AgentLoginProfile = { social: number; telephony: number; }; + agentProfileID?: string; }; // Generic pagination params for list-fetching APIs @@ -319,6 +285,8 @@ export type { PaginatedListParams, FetchPaginatedList, TransformPaginatedData, + TaskUIControls, + TaskUIControlState, }; export { @@ -335,18 +303,10 @@ export { AGENT_STATE_AVAILABLE, LoginOptions, ERROR_TRIGGERING_IDLE_CODES, + getDefaultUIControls, }; -export enum ConsultStatus { - NO_CONSULTATION_IN_PROGRESS = 'No consultation in progress', - BEING_CONSULTED = 'beingConsulted', - CONSULT_INITIATED = 'consultInitiated', - BEING_CONSULTED_ACCEPTED = 'beingConsultedAccepted', - CONSULT_ACCEPTED = 'consultAccepted', - CONNECTED = 'connected', - CONFERENCE = 'conference', - CONSULT_COMPLETED = 'consultCompleted', -} +// ConsultStatus enum removed — use task.data.consultStatus from SDK instead export type Participant = { id: string; diff --git a/packages/contact-center/store/src/storeEventsWrapper.ts b/packages/contact-center/store/src/storeEventsWrapper.ts index 87aeb93f4..90a68858f 100644 --- a/packages/contact-center/store/src/storeEventsWrapper.ts +++ b/packages/contact-center/store/src/storeEventsWrapper.ts @@ -152,6 +152,10 @@ class StoreWrapper implements IStoreWrapper { return this.store.currentConsultQueueId; } + get lastConsultDestination() { + return this.store.lastConsultDestination; + } + get isEndConsultEnabled() { return this.store.isEndConsultEnabled; } @@ -275,6 +279,9 @@ class StoreWrapper implements IStoreWrapper { } this.setCurrentTask(null); this.setState({reset: true}); + // Ensure agent state is set to Available (auxCodeId '0') when no tasks remain + // The backend should send AGENT_STATE_CHANGE, but in test environments it may not + this.setCurrentState('0'); } else if (this.currentTask && this.store.taskList[this.currentTask.data.interactionId]) { this.setCurrentTask(this.store.taskList[this.currentTask?.data?.interactionId]); } else if (taskListKeys.length > 0) { @@ -316,6 +323,12 @@ class StoreWrapper implements IStoreWrapper { }); }; + setLastConsultDestination = (destination: {to: string; destinationType: string} | null): void => { + runInAction(() => { + this.store.lastConsultDestination = destination; + }); + }; + setState = (state: ICustomState | IdleCode): void => { if ('reset' in state) { runInAction(() => { @@ -382,6 +395,7 @@ class StoreWrapper implements IStoreWrapper { orgId: profile.orgId || undefined, roles: profile.roles || undefined, deviceType: profile.deviceType || undefined, + agentProfileID: profile.agentProfileID || undefined, }; }); }; @@ -423,15 +437,18 @@ class StoreWrapper implements IStoreWrapper { taskToRemove.off(TASK_EVENTS.TASK_END, this.handleTaskEnd); taskToRemove.off(TASK_EVENTS.TASK_REJECT, (reason) => this.handleTaskReject(taskToRemove, reason)); taskToRemove.off(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason) => this.handleOutdialFailed(reason)); - taskToRemove.off(TASK_EVENTS.AGENT_WRAPPEDUP, this.refreshTaskList); + taskToRemove.off(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, this.handleUIControlsUpdated); + taskToRemove.off(TASK_EVENTS.TASK_WRAPPEDUP, this.refreshTaskList); + taskToRemove.off(TASK_EVENTS.TASK_CONSULT_CREATED, this.handleConsultCreated); + taskToRemove.off(TASK_EVENTS.TASK_OFFER_CONTACT, this.refreshTaskList); + taskToRemove.off(TASK_EVENTS.TASK_CONSULT_END, this.handleConsultEnd); + taskToRemove.off(TASK_EVENTS.TASK_RECORDING_PAUSED, this.refreshTaskList); + taskToRemove.off(TASK_EVENTS.TASK_RECORDING_RESUMED, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_CONSULTING, this.handleConsulting); taskToRemove.off(TASK_EVENTS.TASK_OFFER_CONSULT, this.handleConsultOffer); taskToRemove.off(TASK_EVENTS.TASK_AUTO_ANSWERED, this.handleAutoAnswer); - taskToRemove.off(TASK_EVENTS.TASK_CONSULT_END, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this.handleConsultAccepted); - taskToRemove.off(TASK_EVENTS.AGENT_CONSULT_CREATED, this.handleConsultCreated); taskToRemove.off(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, this.handleConsultQueueCancelled); - taskToRemove.off(TASK_EVENTS.AGENT_OFFER_CONTACT, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_HOLD, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_RESUME, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_CONFERENCE_ENDED, this.handleConferenceEnded); @@ -442,7 +459,7 @@ class StoreWrapper implements IStoreWrapper { taskToRemove.off(TASK_EVENTS.TASK_PARTICIPANT_LEFT, this.handleConferenceEnded); taskToRemove.off(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_CONFERENCE_STARTED, this.handleConferenceStarted); - taskToRemove.off(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, this.handleConferenceEnded); + taskToRemove.off(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, this.refreshTaskList); if (this.deviceType === DEVICE_TYPE_BROWSER) { @@ -510,6 +527,7 @@ class StoreWrapper implements IStoreWrapper { handleConsultEnd = () => { this.setIsQueueConsultInProgress(false); this.setCurrentConsultQueueId(null); + this.setLastConsultDestination(null); this.refreshTaskList(); this.setConsultStartTimeStamp(null); }; @@ -541,6 +559,7 @@ class StoreWrapper implements IStoreWrapper { handleConsultQueueCancelled = () => { this.setIsQueueConsultInProgress(false); this.setCurrentConsultQueueId(null); + this.setLastConsultDestination(null); this.setConsultStartTimeStamp(null); this.refreshTaskList(); }; @@ -549,6 +568,7 @@ class StoreWrapper implements IStoreWrapper { runInAction(() => { this.setIsQueueConsultInProgress(false); this.setCurrentConsultQueueId(null); + this.setLastConsultDestination(null); this.setConsultStartTimeStamp(null); }); this.refreshTaskList(); @@ -562,45 +582,51 @@ class StoreWrapper implements IStoreWrapper { * Register all task event listeners * @param task - The task to register event listeners for */ + handleUIControlsUpdated = () => { + this.refreshTaskList(); + }; + private registerTaskEventListeners = (task: ITask): void => { - // Attach event listeners to the task task.on(TASK_EVENTS.TASK_END, this.handleTaskEnd); - - // When we receive TASK_ASSIGNED the task was accepted by the agent and we need wrap up task.on(TASK_EVENTS.TASK_ASSIGNED, this.handleTaskAssigned); - task.on(TASK_EVENTS.AGENT_OFFER_CONTACT, this.refreshTaskList); - task.on(TASK_EVENTS.AGENT_CONSULT_CREATED, this.handleConsultCreated); - task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, this.handleConsultQueueCancelled); - - // When we receive TASK_REJECT sdk changes the agent status - // When we receive TASK_REJECT that means the task was not accepted by the agent and we wont need wrap up task.on(TASK_EVENTS.TASK_REJECT, (reason) => this.handleTaskReject(task, reason)); - - // When we receive TASK_OUTDIAL_FAILED the outdial call failed task.on(TASK_EVENTS.TASK_OUTDIAL_FAILED, (reason) => this.handleOutdialFailed(reason)); - task.on(TASK_EVENTS.AGENT_WRAPPEDUP, this.refreshTaskList); + // SDK-computed UI control updates + task.on(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, this.handleUIControlsUpdated); + + // Renamed events (SDK names) + task.on(TASK_EVENTS.TASK_WRAPPEDUP, this.refreshTaskList); + task.on(TASK_EVENTS.TASK_CONSULT_CREATED, this.handleConsultCreated); + task.on(TASK_EVENTS.TASK_OFFER_CONTACT, this.refreshTaskList); + // Fix: wire handleConsultEnd (was dead code — previously wired to refreshTaskList) + task.on(TASK_EVENTS.TASK_CONSULT_END, this.handleConsultEnd); + + // Fix: correct event names + task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, this.refreshTaskList); + task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, this.refreshTaskList); + + task.on(TASK_EVENTS.TASK_AUTO_ANSWERED, this.handleAutoAnswer); task.on(TASK_EVENTS.TASK_CONSULTING, this.handleConsulting); task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this.handleConsultAccepted); + task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, this.handleConsultQueueCancelled); + task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, this.handleConferenceStarted); + task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, this.handleConferenceStarted); + task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, this.handleConferenceEnded); + task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, this.handleConferenceEnded); task.on(TASK_EVENTS.TASK_OFFER_CONSULT, this.handleConsultOffer); - task.on(TASK_EVENTS.TASK_AUTO_ANSWERED, this.handleAutoAnswer); - task.on(TASK_EVENTS.TASK_CONSULT_END, this.refreshTaskList); + task.on(TASK_EVENTS.TASK_HOLD, this.refreshTaskList); task.on(TASK_EVENTS.TASK_RESUME, this.refreshTaskList); - task.on(TASK_EVENTS.TASK_CONFERENCE_ENDED, this.handleConferenceEnded); - task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, this.refreshTaskList); + task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, this.refreshTaskList); task.on(TASK_EVENTS.TASK_CONFERENCE_ESTABLISHING, this.refreshTaskList); task.on(TASK_EVENTS.TASK_CONFERENCE_FAILED, this.refreshTaskList); - task.on(TASK_EVENTS.TASK_PARTICIPANT_JOINED, this.handleConferenceStarted); - task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, this.handleConferenceEnded); + task.on(TASK_EVENTS.TASK_CONFERENCE_END_FAILED, this.refreshTaskList); task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT_FAILED, this.refreshTaskList); - task.on(TASK_EVENTS.TASK_CONFERENCE_STARTED, this.handleConferenceStarted); task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFERRED, this.refreshTaskList); task.on(TASK_EVENTS.TASK_CONFERENCE_TRANSFER_FAILED, this.refreshTaskList); - task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, this.refreshTaskList); - // Register media event listener for browser devices if (this.deviceType === DEVICE_TYPE_BROWSER) { task.on(TASK_EVENTS.TASK_MEDIA, this.handleTaskMedia); } @@ -643,6 +669,15 @@ class StoreWrapper implements IStoreWrapper { method: 'handleMultiLoginCloseSession', }); if (data && typeof data === 'object' && data.type === 'AgentMultiLoginCloseSession') { + // Don't show the multi-login modal if there's an active task + // The modal blocks UI interactions and should not interfere with task handling + if (this.currentTask) { + this.store.logger.info('CC-Widgets: handleMultiLoginCloseSession(): skipping alert due to active task', { + module: 'storeEventsWrapper.ts', + method: 'handleMultiLoginCloseSession', + }); + return; + } this.setShowMultipleLoginAlert(true); } }; @@ -801,6 +836,7 @@ class StoreWrapper implements IStoreWrapper { this.setConsultStartTimeStamp(undefined); this.setTeamId(''); this.setDigitalChannelsInitialized(false); + this.setLastConsultDestination(null); }); }; diff --git a/packages/contact-center/store/src/task-utils.ts b/packages/contact-center/store/src/task-utils.ts index 0f7cf870b..880bfa295 100644 --- a/packages/contact-center/store/src/task-utils.ts +++ b/packages/contact-center/store/src/task-utils.ts @@ -1,22 +1,5 @@ -import { - CONSULT_STATE_COMPLETED, - CONSULT_STATE_CONFERENCING, - CONSULT_STATE_INITIATED, - CUSTOMER, - EXCLUDED_PARTICIPANT_TYPES, - INTERACTION_STATE_CONFERENCE, - INTERACTION_STATE_CONNECTED, - INTERACTION_STATE_POST_CALL, - INTERACTION_STATE_WRAPUP, - MEDIA_TYPE_CONSULT, - RELATIONSHIP_TYPE_CONSULT, - SUPERVISOR, - TASK_STATE_CONSULT, - TASK_STATE_CONSULT_COMPLETED, - TASK_STATE_CONSULTING, - VVA, -} from './constants'; -import {ConsultStatus, ITask, MEDIA_TYPE_TELEPHONY_LOWER, Participant} from './store.types'; +import {EXCLUDED_PARTICIPANT_TYPES, MEDIA_TYPE_CONSULT, RELATIONSHIP_TYPE_CONSULT} from './constants'; +import {ITask, MEDIA_TYPE_TELEPHONY_LOWER, Participant} from './store.types'; /** * Determines if a task is an incoming task @@ -36,36 +19,6 @@ export const isIncomingTask = (task: ITask, agentId: string): boolean => { ); }; -export function getConsultMPCState(task: ITask, agentId: string): string { - const consultMediaResourceId = findMediaResourceId(task, 'consult'); - - const interaction = task.data.interaction; - if ( - (!!consultMediaResourceId && - !!interaction.participants[agentId]?.consultState && - task.data.interaction.state !== INTERACTION_STATE_WRAPUP) || - (!consultMediaResourceId && interaction.participants[agentId]?.consultState === CONSULT_STATE_COMPLETED) - // revisit below condition if needed for post_call scenarios in future - //&& task.data.interaction.state !== INTERACTION_STATE_POST_CALL // If interaction.state is post_call, we want to return post_call. - ) { - // interaction state for all agents when consult is going on - switch (interaction.participants[agentId]?.consultState) { - case CONSULT_STATE_INITIATED: - return TASK_STATE_CONSULT; - case CONSULT_STATE_COMPLETED: - return interaction.state === INTERACTION_STATE_CONNECTED - ? INTERACTION_STATE_CONNECTED - : TASK_STATE_CONSULT_COMPLETED; - case CONSULT_STATE_CONFERENCING: - return INTERACTION_STATE_CONFERENCE; - default: - return TASK_STATE_CONSULTING; - } - } - - return interaction?.state; -} - /** * Checks if the current agent is a secondary agent in a consultation scenario. * Secondary agents are those who were consulted (not the original call owner). @@ -86,88 +39,11 @@ export function isSecondaryAgent(task: ITask): boolean { /** * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent. * This is specifically for telephony consultations to external numbers/entry points. - * @param {Object} task - The task object containing interaction details - * @returns {boolean} True if this is a secondary EP-DN agent in telephony consultation */ export function isSecondaryEpDnAgent(task: ITask): boolean { return task.data.interaction.mediaType === MEDIA_TYPE_TELEPHONY_LOWER && isSecondaryAgent(task); } -export function getTaskStatus(task: ITask, agentId: string): string { - const interaction = task.data.interaction; - if (isSecondaryEpDnAgent(task)) { - if (interaction.state === INTERACTION_STATE_CONFERENCE) { - return INTERACTION_STATE_CONFERENCE; - } - return TASK_STATE_CONSULTING; // handle state of child agent case as we cant rely on interaction state. - } - if ( - (task.data.interaction.state === INTERACTION_STATE_WRAPUP || - task.data.interaction.state === INTERACTION_STATE_POST_CALL) && - interaction.participants[agentId]?.consultState === CONSULT_STATE_COMPLETED - ) { - return TASK_STATE_CONSULT_COMPLETED; - } - - return getConsultMPCState(task, agentId); -} - -export function getConsultStatus(task: ITask, agentId: string): string { - if (!task || !task.data) { - return ConsultStatus.NO_CONSULTATION_IN_PROGRESS; - } - - const state = getTaskStatus(task, agentId); - - const {interaction} = task.data; - const participants = interaction?.participants || {}; - // eslint-disable-next-line @typescript-eslint/no-explicit-any - const participant: any = Object.values(participants).find((p: any) => p.pType === 'Agent' && p.id === agentId); - - if (state === TASK_STATE_CONSULT) { - if ((participant && participant.isConsulted) || isSecondaryEpDnAgent(task)) { - return ConsultStatus.BEING_CONSULTED; - } - return ConsultStatus.CONSULT_INITIATED; - } else if (state === TASK_STATE_CONSULTING) { - if ((participant && participant.isConsulted) || isSecondaryEpDnAgent(task)) { - return ConsultStatus.BEING_CONSULTED_ACCEPTED; - } - return ConsultStatus.CONSULT_ACCEPTED; - } else if (state === INTERACTION_STATE_CONNECTED) { - return ConsultStatus.CONNECTED; - } else if (state === INTERACTION_STATE_CONFERENCE) { - return ConsultStatus.CONFERENCE; - } else if (state === TASK_STATE_CONSULT_COMPLETED) { - return ConsultStatus.CONSULT_COMPLETED; - } - // Default return for states that don't match any condition (e.g., chat, email initial states) - return state || ConsultStatus.NO_CONSULTATION_IN_PROGRESS; -} - -export function getIsConferenceInProgress(task: ITask): boolean { - // Early return if required data is missing - if (!task?.data?.interaction?.media || !task?.data?.interactionId) { - return false; - } - - const mediaMainCall = task.data.interaction.media[task.data.interactionId]; - const participantsInMainCall = new Set(mediaMainCall?.participants); - const participants = task?.data?.interaction?.participants; - - const agentParticipants = new Set(); - if (participantsInMainCall.size > 0 && participants) { - participantsInMainCall.forEach((participantId: string) => { - const participant = participants[participantId]; - if (participant && ![CUSTOMER, SUPERVISOR, VVA].includes(participant.pType) && !participant.hasLeft) { - agentParticipants.add(participantId); - } - }); - } - - return agentParticipants.size >= 2; -} - /** * Retrieves the list of active conference participants excluding the current agent * Filters out customers, supervisors, VVAs, and participants who have left @@ -210,67 +86,6 @@ export const getConferenceParticipants = (task: ITask, agentId: string): Partici return participantsList; }; -/** - * Counts the number of active agent participants in the conference - * Excludes customers, supervisors, VVAs, and participants who have left - * - * @param task - The task object containing interaction data - * @returns Count of active agent participants - */ -export function getConferenceParticipantsCount(task: ITask): number { - const participantsList: Participant[] = []; - - // Early return if required data is missing - if (!task?.data?.interaction?.media || !task?.data?.interactionId) { - return 0; - } - - const mediaMainCall = task.data.interaction.media?.[task.data.interactionId]; - const participantsInMainCall = new Set(mediaMainCall?.participants ?? []); - const participants = task.data.interaction.participants ?? {}; - - if (participantsInMainCall.size > 0 && participants) { - participantsInMainCall.forEach((participantId: string) => { - const participant = participants[participantId]; - // Count only active agent participants (excluding customers, supervisors, and VVAs) - if (participant && !EXCLUDED_PARTICIPANT_TYPES.includes(participant.pType) && !participant.hasLeft) { - participantsList.push({ - id: participant.id, - pType: participant.pType, - name: participant.name, - }); - } - }); - } - - return participantsList.length; -} - -export function getIsCustomerInCall(task: ITask): boolean { - // Early return if required data is missing - if (!task?.data?.interaction?.media || !task?.data?.interactionId) { - return false; - } - - const mediaMainCall = task.data.interaction.media[task.data.interactionId]; - const participantsInMainCall = new Set(mediaMainCall?.participants); - const participants = task?.data?.interaction?.participants; - - if (participantsInMainCall.size > 0 && participants) { - return Array.from(participantsInMainCall).some((participantId: string) => { - const participant = participants[participantId]; - return participant && participant.pType === CUSTOMER && !participant.hasLeft; - }); - } - - return false; -} - -export function getIsConsultInProgress(task: ITask): boolean { - const mediaObject = task.data.interaction.media; - return Object.values(mediaObject).some((media) => media.mType === MEDIA_TYPE_CONSULT); -} - export function isInteractionOnHold(task: ITask): boolean { if (!task || !task.data || !task.data.interaction) { return false; @@ -299,39 +114,6 @@ export const findMediaResourceId = (task: ITask, mType: string) => { return ''; }; -const isConsultOnHoldMPC = (task: ITask, agentId: string): boolean => { - const isInConsultState = [TASK_STATE_CONSULT, TASK_STATE_CONSULTING].includes(getConsultMPCState(task, agentId)); - const consultMediaResourceId = task.data.consultMediaResourceId; - const isConsultHold = consultMediaResourceId && task.data.interaction.media[consultMediaResourceId]?.isHold; - - return isInConsultState && !isConsultHold; -}; - -export const findHoldStatus = (task: ITask, mType: string, agentId: string): boolean => { - const interaction = task.data.interaction; - if (!interaction) { - return false; - } - mType = setmTypeForEPDN(task, mType); // set mType if agent is secondary EPDN agent - const mediaId = findMediaResourceId(task, mType); - // custom mainCall hold status for agent who initiated the consult. - if ( - mType === 'mainCall' && - interaction.media[mediaId]?.participants.includes(agentId) && - (isConsultOnHoldMPC(task, agentId) || [TASK_STATE_CONSULT_COMPLETED].includes(getConsultMPCState(task, agentId))) - ) { - return true; - } - - // hold status for agents who are in consulting call(consulting agent | consulted agent) - - return mType === TASK_STATE_CONSULT && interaction.media[mediaId] - ? interaction.media[mediaId].participants.includes(agentId) - ? interaction.media[mediaId].isHold - : false - : (interaction.media[mediaId] && interaction.media[mediaId].isHold) || false; // For all the other agent for main whatever is the status of main call hold -}; - /** * Finds the hold timestamp for a specific media type (mainCall, consult, etc.) * Used for timer alignment in Consult & Conference scenarios to match Agent Desktop behavior. diff --git a/packages/contact-center/task/src/CallControl/index.tsx b/packages/contact-center/task/src/CallControl/index.tsx index 022629749..90c62c93f 100644 --- a/packages/contact-center/task/src/CallControl/index.tsx +++ b/packages/contact-center/task/src/CallControl/index.tsx @@ -15,8 +15,6 @@ const CallControlInternal: React.FunctionComponent = observer( wrapupCodes, consultStartTimeStamp, callControlAudio, - deviceType, - featureFlags, allowConsultToQueue, isMuted, agentId, @@ -31,11 +29,9 @@ const CallControlInternal: React.FunctionComponent = observer( onRecordingToggle, onToggleMute, logger, - deviceType, - featureFlags, isMuted, - conferenceEnabled, agentId, + conferenceEnabled, }), wrapupCodes, consultStartTimeStamp, @@ -57,7 +53,7 @@ const CallControl: React.FunctionComponent = (props) => { if (store.onErrorCallback) store.onErrorCallback('CallControl', error); }} > - + ); }; diff --git a/packages/contact-center/task/src/CallControlCAD/index.tsx b/packages/contact-center/task/src/CallControlCAD/index.tsx index df353bd8b..4a9e67f3b 100644 --- a/packages/contact-center/task/src/CallControlCAD/index.tsx +++ b/packages/contact-center/task/src/CallControlCAD/index.tsx @@ -16,8 +16,8 @@ const CallControlCADInternal: React.FunctionComponent = observ onToggleMute, callControlClassName, callControlConsultClassName, - conferenceEnabled, consultTransferOptions, + conferenceEnabled, }) => { const { logger, @@ -26,8 +26,6 @@ const CallControlCADInternal: React.FunctionComponent = observ consultStartTimeStamp, callControlAudio, allowConsultToQueue, - featureFlags, - deviceType, isMuted, agentId, } = store; @@ -40,11 +38,9 @@ const CallControlCADInternal: React.FunctionComponent = observ onRecordingToggle, onToggleMute, logger, - deviceType, - featureFlags, isMuted, - conferenceEnabled, agentId, + conferenceEnabled, }), wrapupCodes, consultStartTimeStamp, @@ -68,7 +64,7 @@ const CallControlCAD: React.FunctionComponent = (props) => { if (store.onErrorCallback) store.onErrorCallback('CallControlCAD', error); }} > - + ); }; diff --git a/packages/contact-center/task/src/IncomingTask/index.tsx b/packages/contact-center/task/src/IncomingTask/index.tsx index 146686e71..496a257d0 100644 --- a/packages/contact-center/task/src/IncomingTask/index.tsx +++ b/packages/contact-center/task/src/IncomingTask/index.tsx @@ -9,12 +9,13 @@ import {IncomingTaskProps} from '../task.types'; const IncomingTaskInternal: React.FunctionComponent = observer( ({incomingTask, onAccepted, onRejected}) => { - const {deviceType, logger} = store; - const result = useIncomingTask({incomingTask, onAccepted, onRejected, deviceType, logger}); + const {logger, isDeclineButtonEnabled} = store; + const result = useIncomingTask({incomingTask, onAccepted, onRejected, logger}); const props = { ...result, logger, + isDeclineButtonEnabled, }; return ; diff --git a/packages/contact-center/task/src/TaskList/index.tsx b/packages/contact-center/task/src/TaskList/index.tsx index 3cd675c52..8393ce914 100644 --- a/packages/contact-center/task/src/TaskList/index.tsx +++ b/packages/contact-center/task/src/TaskList/index.tsx @@ -9,14 +9,15 @@ import {TaskListProps} from '../task.types'; const TaskListInternal: React.FunctionComponent = observer( ({onTaskAccepted, onTaskDeclined, onTaskSelected}) => { - const {cc, taskList, currentTask, deviceType, logger, agentId} = store; + const {cc, taskList, currentTask, logger, agentId, isDeclineButtonEnabled} = store; - const result = useTaskList({cc, deviceType, logger, taskList, onTaskAccepted, onTaskDeclined, onTaskSelected}); + const result = useTaskList({cc, logger, taskList, onTaskAccepted, onTaskDeclined, onTaskSelected}); const props = { ...result, currentTask, logger, agentId, + isDeclineButtonEnabled, }; return ; diff --git a/packages/contact-center/task/src/Utils/task-util.ts b/packages/contact-center/task/src/Utils/task-util.ts index b5b3dea5c..5c869a286 100644 --- a/packages/contact-center/task/src/Utils/task-util.ts +++ b/packages/contact-center/task/src/Utils/task-util.ts @@ -1,79 +1,12 @@ -import { - ILogger, - DIAL_NUMBER, - EXTENSION, - DESKTOP, - ConsultStatus, - getConsultStatus, - getIsConsultInProgress, - getIsCustomerInCall, - getConferenceParticipantsCount, - findHoldStatus, -} from '@webex/cc-store'; -import {ITask, Interaction} from '@webex/contact-center'; -import {Visibility} from '@webex/cc-components'; -import { - MEDIA_TYPE_TELEPHONY, - MEDIA_TYPE_CHAT, - MEDIA_TYPE_EMAIL, - MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE, - DestinationAgentType, -} from './constants'; -import {DeviceTypeFlags} from '../task.types'; - -// ==================== UTILITY FUNCTIONS ==================== - -/** - * Helper function to get device type flags to avoid repetition - */ -function getDeviceTypeFlags(deviceType: string): DeviceTypeFlags { - return { - isBrowser: deviceType === DESKTOP, - isAgentDN: deviceType === DIAL_NUMBER, - isExtension: deviceType === EXTENSION, - }; -} +import {Interaction} from '@webex/contact-center'; /** - * Helper function to check if telephony is supported for the device + * Finds the hold timestamp for a specific media type from an interaction. + * Used by useHoldTimer for hold duration display. + * + * Note: There is a separate findHoldTimestamp in @webex/cc-store that takes ITask. + * This one takes Interaction directly. */ -function isTelephonySupported(deviceType: string, webRtcEnabled: boolean): boolean { - const {isBrowser, isAgentDN, isExtension} = getDeviceTypeFlags(deviceType); - return (isBrowser && webRtcEnabled) || isAgentDN || isExtension; -} - -/** - * Check if consulting with an EP_DN agent (Entry Point Dial Number) - * This function looks for EP-DN participants in the consult media - */ -function isConsultingWithEpDnAgent(task: ITask): boolean { - if (!task?.data?.interaction?.media || !task?.data?.interaction?.participants) { - return false; - } - - // Find the consult media - const consultMedia = Object.values(task.data.interaction.media).find((media) => media.mType === 'consult'); - - if (!consultMedia || !consultMedia.participants) { - return false; - } - - // Check if any participant in the consult media is an EP-DN - const participants = task.data.interaction.participants; - return consultMedia.participants.some((participantId: string) => { - const participant = participants[participantId]; - if (!participant) return false; - - // Check for EP-DN participant types using the type field - return ( - participant.type === DestinationAgentType.EP_DN || - participant.type === DestinationAgentType.EPDN || - participant.type === DestinationAgentType.ENTRY_POINT || - participant.type === DestinationAgentType.EP - ); - }); -} - export function findHoldTimestamp(interaction: Interaction, mType = 'mainCall'): number | null { if (interaction?.media) { const media = Object.values(interaction.media).find((m) => m.mType === mType); @@ -81,574 +14,3 @@ export function findHoldTimestamp(interaction: Interaction, mType = 'mainCall'): } return null; } - -// ==================== CALL CONTROL BUTTON VISIBILITY FUNCTIONS ==================== - -/** - * Get visibility for Accept button - */ -export function getAcceptButtonVisibility( - isBrowser: boolean, - isPhoneDevice: boolean, - webRtcEnabled: boolean, - isCall: boolean, - isDigitalChannel: boolean -): Visibility { - const isVisible = - (isBrowser && ((webRtcEnabled && isCall) || isDigitalChannel)) || (isPhoneDevice && isDigitalChannel); - - return {isVisible, isEnabled: true}; -} - -/** - * Get visibility for Decline button - */ -export function getDeclineButtonVisibility(isBrowser: boolean, webRtcEnabled: boolean, isCall: boolean): Visibility { - const isVisible = isBrowser && webRtcEnabled && isCall; - - return {isVisible, isEnabled: true}; -} - -/** - * Get visibility for End button (matches Agent Desktop behavior) - */ -export function getEndButtonVisibility( - isBrowser: boolean, - isEndCallEnabled: boolean, - isCall: boolean, - isConsultInitiatedOrAcceptedOrBeingConsulted: boolean, - isConferenceInProgress: boolean, - isConsultCompleted: boolean, - isHeld: boolean, - consultCallHeld: boolean, - task?: ITask, - agentId?: string -): Visibility { - const isVisible = isBrowser || (isEndCallEnabled && isCall) || !isCall; - const isEpDnConsult = task && agentId ? isConsultingWithEpDnAgent(task) : false; - - if (isConsultInitiatedOrAcceptedOrBeingConsulted) { - let isEnabled = false; - if (isEpDnConsult) { - // EP-DN consult: enabled when on main call OR during conference when main not held - isEnabled = consultCallHeld || (!isHeld && isConferenceInProgress && !isConsultCompleted); - } - return {isVisible, isEnabled}; - } - - // Default logic for other states - const isEnabled = - (!isHeld || (isConferenceInProgress && !isConsultCompleted)) && - (!isConsultInitiatedOrAcceptedOrBeingConsulted || consultCallHeld); - - return {isVisible, isEnabled}; -} - -/** - * Get visibility for Mute/Unmute button - */ -export function getMuteUnmuteButtonVisibility( - isBrowser: boolean, - webRtcEnabled: boolean, - isCall: boolean, - isBeingConsulted: boolean -): Visibility { - const isVisible = isBrowser && webRtcEnabled && isCall && !isBeingConsulted; - - return {isVisible, isEnabled: true}; -} - -/** - * Get visibility for Hold/Resume button - */ -export function getHoldResumeButtonVisibility( - isTelephonySupported: boolean, - isCall: boolean, - isConferenceInProgress: boolean, - isConsultInProgress: boolean, - isHeld: boolean, - isBeingConsulted: boolean, - isConsultCompleted: boolean -): Visibility { - const isVisible = isCall && isTelephonySupported && !isBeingConsulted; - // Enable if: (NOT in conference AND NOT in consult) OR (in conference AND consult completed AND held) - const isEnabled = - (!isConferenceInProgress && !isConsultInProgress) || (isConferenceInProgress && isConsultCompleted && isHeld); - - return {isVisible, isEnabled}; -} - -// ==================== RECORDING FUNCTIONS ==================== - -/** - * Get visibility for Pause/Resume Recording button - */ -export function getPauseResumeRecordingButtonVisibility( - isTelephonySupported: boolean, - isCall: boolean, - isConferenceInProgress: boolean, - isConsultInitiatedOrAccepted: boolean -): Visibility { - const isVisible = isCall && isTelephonySupported && !isConferenceInProgress && !isConsultInitiatedOrAccepted; - - return {isVisible, isEnabled: true}; -} - -/** - * Get visibility for Recording Indicator - */ -export function getRecordingIndicatorVisibility(isCall: boolean): Visibility { - return {isVisible: isCall, isEnabled: true}; -} - -// ==================== TRANSFER AND CONFERENCE FUNCTIONS ==================== - -/** - * Get visibility for Transfer button - */ -export function getTransferButtonVisibility( - isTransferVisibility: boolean, - isConferenceInProgress: boolean, - isConsultInitiatedOrAccepted: boolean -): Visibility { - const isVisible = isTransferVisibility && !isConferenceInProgress && !isConsultInitiatedOrAccepted; - - return {isVisible, isEnabled: true}; -} - -/** - * Get visibility for Conference button - */ -export function getConferenceButtonVisibility( - isBrowser: boolean, - webRtcEnabled: boolean, - isCall: boolean, - isChat: boolean, - isBeingConsulted: boolean, - conferenceEnabled: boolean -): Visibility { - const isVisible = ((isBrowser && isCall && webRtcEnabled) || isChat) && !isBeingConsulted && conferenceEnabled; - - return {isVisible, isEnabled: true}; -} - -/** - * Get visibility for Exit Conference button - */ -export function getExitConferenceButtonVisibility( - isConferenceInProgress: boolean, - isConsultInitiatedOrAccepted: boolean, - consultCallHeld: boolean, - isHeld: boolean, - isConsultCompleted: boolean, - conferenceEnabled: boolean -): Visibility { - const isVisible = isConferenceInProgress && !isConsultInitiatedOrAccepted && conferenceEnabled; - const isConferenceWithConsultNotHeld = isConferenceInProgress && isConsultInitiatedOrAccepted && !consultCallHeld; - // Disable if: conference with consult not held OR (held AND in conference AND consult completed) - const isEnabled = !isConferenceWithConsultNotHeld && !(isHeld && isConferenceInProgress && isConsultCompleted); - - return {isVisible, isEnabled}; -} - -/** - * Get visibility for Merge Conference button - */ -export function getMergeConferenceButtonVisibility( - isConsultInitiatedOrAccepted: boolean, - isConsultAccepted: boolean, - consultCallHeld: boolean, - isConferenceInProgress: boolean, - isCustomerInCall: boolean, - conferenceEnabled: boolean -): Visibility { - const isVisible = isConsultInitiatedOrAccepted && isCustomerInCall && conferenceEnabled; - const isConferenceWithConsultNotHeld = isConferenceInProgress && isConsultInitiatedOrAccepted && !consultCallHeld; - const isEnabled = isConsultAccepted && consultCallHeld && !isConferenceWithConsultNotHeld; - - return {isVisible, isEnabled}; -} - -// ==================== CONSULT FUNCTIONS ==================== - -/** - * Get visibility for Consult button - */ -export function getConsultButtonVisibility( - isTelephonySupported: boolean, - isCall: boolean, - isConsultInProgress: boolean, - isCustomerInCall: boolean, - conferenceParticipantsCount: number, - maxParticipantsInConference: number, - isBeingConsulted: boolean, - isHeld: boolean, - isConsultCompleted: boolean, - isConferenceInProgress: boolean -): Visibility { - const isVisible = isCall && isTelephonySupported && !isBeingConsulted; - const isEnabled = - conferenceParticipantsCount < maxParticipantsInConference && - !isConsultInProgress && - isCustomerInCall && - !(isHeld && isConferenceInProgress && !isConsultCompleted); - - return {isVisible, isEnabled}; -} - -/** - * Get visibility for End Consult button - */ -export function getEndConsultButtonVisibility( - isEndConsultEnabled: boolean, - isTelephonySupported: boolean, - isCall: boolean, - isConsultInitiatedOrAccepted: boolean -): Visibility { - const isVisible = isEndConsultEnabled && isCall && isTelephonySupported && isConsultInitiatedOrAccepted; - - return {isVisible, isEnabled: true}; -} - -/** - * Get visibility for Consult Transfer button - */ -export function getConsultTransferButtonVisibility( - isConsultInitiatedOrAccepted: boolean, - isConsultAccepted: boolean, - consultCallHeld: boolean, - isConferenceInProgress: boolean, - isCustomerInCall: boolean -): Visibility { - const isVisible = isConsultInitiatedOrAccepted && isCustomerInCall; - const isConferenceWithConsultNotHeld = isConferenceInProgress && isConsultInitiatedOrAccepted && !consultCallHeld; - const isEnabled = isConsultAccepted && consultCallHeld && !isConferenceWithConsultNotHeld; - - return {isVisible, isEnabled}; -} - -/** - * Get visibility for Merge Conference Consult button - */ -export function getMergeConferenceConsultButtonVisibility( - isConsultAccepted: boolean, - isConsultInitiated: boolean, - consultCallHeld: boolean, - isCustomerInCall: boolean, - conferenceEnabled: boolean -): Visibility { - const isVisible = (isConsultAccepted || isConsultInitiated) && conferenceEnabled; - const isEnabled = !consultCallHeld && isConsultAccepted && isCustomerInCall; - - return {isVisible, isEnabled}; -} - -/** - * Get visibility for Consult Transfer Consult button - */ -export function getConsultTransferConsultButtonVisibility( - isConsultAccepted: boolean, - isConsultInitiated: boolean, - consultCallHeld: boolean, - isCustomerInCall: boolean -): Visibility { - const isVisible = isConsultAccepted || isConsultInitiated; - const isEnabled = !consultCallHeld && isConsultAccepted && isCustomerInCall; - - return {isVisible, isEnabled}; -} - -/** - * Get visibility for Mute/Unmute Consult button - */ -export function getMuteUnmuteConsultButtonVisibility( - isBrowser: boolean, - webRtcEnabled: boolean, - isCall: boolean, - isConsultInitiated: boolean, - isBeingConsulted: boolean -): Visibility { - const isVisible = isBrowser && webRtcEnabled && isCall && (isConsultInitiated || isBeingConsulted); - - return {isVisible, isEnabled: true}; -} - -// ==================== SWITCH CALL FUNCTIONS ==================== - -/** - * Get visibility for Switch to Main Call button - */ -export function getSwitchToMainCallButtonVisibility( - isBeingConsulted: boolean, - isConsultAccepted: boolean, - isConsultInitiated: boolean, - consultCallHeld: boolean, - isCustomerInCall: boolean, - isConferenceInProgress: boolean -): Visibility { - const isVisible = !isBeingConsulted && (isConsultAccepted || isConsultInitiated) && !consultCallHeld; - const isEnabled = isConsultAccepted && (isCustomerInCall || (!isCustomerInCall && isConferenceInProgress)); - - return {isVisible, isEnabled}; -} - -/** - * Get visibility for Switch to Consult button - */ -export function getSwitchToConsultButtonVisibility(isBeingConsulted: boolean, consultCallHeld: boolean): Visibility { - const isVisible = !isBeingConsulted && consultCallHeld; - // const isConferenceWithConsultNotHeld = isConferenceInProgress && isConsultAccepted && !consultCallHeld; - const isEnabled = true; - - return {isVisible, isEnabled}; -} - -// ==================== OTHER FUNCTIONS ==================== - -/** - * Get visibility for Wrapup button - */ -export function getWrapupButtonVisibility(task: ITask): Visibility { - const isVisible = task?.data?.wrapUpRequired ?? false; - - return {isVisible, isEnabled: true}; -} -// ==================== MAIN AGGREGATOR FUNCTION ==================== - -/** - * This function determines the visibility of various controls based on the task's data. - * @param deviceType The device type (Browser, Extension, AgentDN) - * @param featureFlags Feature flags configuration object - * @param task The task object - * @param agentId The agent ID - * @param conferenceEnabled Whether conference is enabled - * @param logger Optional logger instance - * @returns An object containing the visibility and state of various controls - */ -export function getControlsVisibility( - deviceType: string, - featureFlags: {[key: string]: boolean}, - task: ITask, - agentId: string, - conferenceEnabled: boolean, - logger?: ILogger -) { - try { - // Extract media type and related flags - const {mediaType} = task?.data?.interaction || {}; - const isCall = mediaType === MEDIA_TYPE_TELEPHONY; - const isChat = mediaType === MEDIA_TYPE_CHAT; - const isEmail = mediaType === MEDIA_TYPE_EMAIL; - const isDigitalChannel = isChat || isEmail; - - // Extract device type flags - const {isBrowser, isAgentDN, isExtension} = getDeviceTypeFlags(deviceType); - const isPhoneDevice = isAgentDN || isExtension; - - // Extract feature flags - const {isEndCallEnabled, isEndConsultEnabled, webRtcEnabled} = featureFlags; - - // Calculate telephony support - const telephonySupported = isTelephonySupported(deviceType, webRtcEnabled); - - // Calculate task state flags - const isTransferVisibility = isBrowser ? webRtcEnabled : true; - const isConferenceInProgress = (task?.data?.isConferenceInProgress && conferenceEnabled) ?? false; - const isConsultInProgress = getIsConsultInProgress(task); - const isHeld = findHoldStatus(task, 'mainCall', agentId); - const isCustomerInCall = getIsCustomerInCall(task); - // const mainCallHeld = findHoldStatus(task, 'mainCall', agentId); - const consultCallHeld = findHoldStatus(task, 'consult', agentId); - const taskConsultStatus = getConsultStatus(task, agentId); - - // Calculate conference participants count - const conferenceParticipantsCount = getConferenceParticipantsCount(task); - - // Calculate consult status flags (REUSED CONDITIONS) - const isConsultInitiated = taskConsultStatus === ConsultStatus.CONSULT_INITIATED; - const isConsultAccepted = taskConsultStatus === ConsultStatus.CONSULT_ACCEPTED; - const isBeingConsulted = taskConsultStatus === ConsultStatus.BEING_CONSULTED_ACCEPTED; - const isConsultCompleted = taskConsultStatus === ConsultStatus.CONSULT_COMPLETED; - const isConsultInitiatedOrAccepted = isConsultInitiated || isConsultAccepted || isBeingConsulted; - const isConsultInitiatedOrAcceptedOnly = isConsultInitiated || isConsultAccepted; - const isConsultInitiatedOrAcceptedOrBeingConsulted = - isConsultInitiated || - isConsultAccepted || - taskConsultStatus === ConsultStatus.BEING_CONSULTED || - isBeingConsulted; - - // Build controls visibility object - const controls = { - // Basic call controls - accept: getAcceptButtonVisibility(isBrowser, isPhoneDevice, webRtcEnabled, isCall, isDigitalChannel), - decline: getDeclineButtonVisibility(isBrowser, webRtcEnabled, isCall), - end: getEndButtonVisibility( - isBrowser, - isEndCallEnabled, - isCall, - isConsultInitiatedOrAcceptedOrBeingConsulted, - isConferenceInProgress, - isConsultCompleted, - isHeld, - consultCallHeld, - task, - agentId - ), - muteUnmute: getMuteUnmuteButtonVisibility(isBrowser, webRtcEnabled, isCall, isBeingConsulted), - holdResume: getHoldResumeButtonVisibility( - telephonySupported, - isCall, - isConferenceInProgress, - isConsultInProgress, - isHeld, - isBeingConsulted, - isConsultCompleted - ), - - // Recording controls - pauseResumeRecording: getPauseResumeRecordingButtonVisibility( - telephonySupported, - isCall, - isConferenceInProgress, - isConsultInitiatedOrAccepted - ), - recordingIndicator: getRecordingIndicatorVisibility(isCall), - - // Transfer and conference controls - transfer: getTransferButtonVisibility(isTransferVisibility, isConferenceInProgress, isConsultInitiatedOrAccepted), - conference: getConferenceButtonVisibility( - isBrowser, - webRtcEnabled, - isCall, - isChat, - isBeingConsulted, - conferenceEnabled - ), - exitConference: getExitConferenceButtonVisibility( - isConferenceInProgress, - isConsultInitiatedOrAccepted, - consultCallHeld, - isHeld, - isConsultCompleted, - conferenceEnabled - ), - mergeConference: getMergeConferenceButtonVisibility( - isConsultInitiatedOrAcceptedOnly, - isConsultAccepted, - consultCallHeld, - isConferenceInProgress, - isCustomerInCall, - conferenceEnabled - ), - - // Consult controls - consult: getConsultButtonVisibility( - telephonySupported, - isCall, - isConsultInProgress, - isCustomerInCall, - conferenceParticipantsCount, - MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE, - isBeingConsulted, - isHeld, - isConsultCompleted, - isConferenceInProgress - ), - endConsult: getEndConsultButtonVisibility( - isEndConsultEnabled, - telephonySupported, - isCall, - isConsultInitiatedOrAccepted - ), - consultTransfer: getConsultTransferButtonVisibility( - isConsultInitiatedOrAcceptedOnly, - isConsultAccepted, - consultCallHeld, - isConferenceInProgress, - isCustomerInCall - ), - consultTransferConsult: getConsultTransferConsultButtonVisibility( - isConsultAccepted, - isConsultInitiated, - consultCallHeld, - isCustomerInCall - ), - mergeConferenceConsult: getMergeConferenceConsultButtonVisibility( - isConsultAccepted, - isConsultInitiated, - consultCallHeld, - isCustomerInCall, - conferenceEnabled - ), - muteUnmuteConsult: getMuteUnmuteConsultButtonVisibility( - isBrowser, - webRtcEnabled, - isCall, - isConsultInitiated, - isBeingConsulted - ), - - // Switch call controls - switchToMainCall: getSwitchToMainCallButtonVisibility( - isBeingConsulted, - isConsultAccepted, - isConsultInitiated, - consultCallHeld, - isCustomerInCall, - isConferenceInProgress - ), - switchToConsult: getSwitchToConsultButtonVisibility(isBeingConsulted, consultCallHeld), - - // Other controls - wrapup: getWrapupButtonVisibility(task), - - // State flags - isConferenceInProgress, - isConsultInitiated, - isConsultInitiatedAndAccepted: isConsultAccepted, - isConsultReceived: isBeingConsulted, - isConsultInitiatedOrAccepted: isConsultInitiatedOrAccepted, - isHeld, - consultCallHeld, - }; - - return controls; - } catch (error) { - logger?.error(`CC-Widgets: Task: Error in getControlsVisibility - ${error.message}`, { - module: 'task-util', - method: 'getControlsVisibility', - }); - - // Return safe default controls - const defaultVisibility: Visibility = {isVisible: false, isEnabled: false}; - return { - accept: defaultVisibility, - decline: defaultVisibility, - end: defaultVisibility, - muteUnmute: defaultVisibility, - holdResume: defaultVisibility, - pauseResumeRecording: defaultVisibility, - recordingIndicator: defaultVisibility, - transfer: defaultVisibility, - conference: defaultVisibility, - exitConference: defaultVisibility, - mergeConference: defaultVisibility, - consult: defaultVisibility, - endConsult: defaultVisibility, - consultTransfer: defaultVisibility, - consultTransferConsult: defaultVisibility, - mergeConferenceConsult: defaultVisibility, - muteUnmuteConsult: defaultVisibility, - switchToMainCall: defaultVisibility, - switchToConsult: defaultVisibility, - wrapup: {isVisible: false, isEnabled: true}, - isConferenceInProgress: false, - isConsultInitiated: false, - isConsultInitiatedAndAccepted: false, - isConsultReceived: false, - isConsultInitiatedOrAccepted: false, - isHeld: false, - consultCallHeld: false, - }; - } -} diff --git a/packages/contact-center/task/src/Utils/timer-utils.ts b/packages/contact-center/task/src/Utils/timer-utils.ts index 9e3cf15cf..5710064fb 100644 --- a/packages/contact-center/task/src/Utils/timer-utils.ts +++ b/packages/contact-center/task/src/Utils/timer-utils.ts @@ -1,5 +1,4 @@ -import {ITask, findHoldTimestamp} from '@webex/cc-store'; -import {ControlVisibility} from '@webex/cc-components'; +import {ITask, findHoldTimestamp, TaskUIControls} from '@webex/cc-store'; import { TIMER_LABEL_WRAP_UP, TIMER_LABEL_POST_CALL, @@ -19,21 +18,16 @@ export interface TimerData { /** * Calculate state timer label and timestamp based on task state. * Priority: Wrap Up > Post Call - * - * @param currentTask - The current task object - * @param controlVisibility - Control visibility flags - * @param agentId - The current agent ID - * @returns TimerData object with label and timestamp */ export function calculateStateTimerData( currentTask: ITask | null, - controlVisibility: ControlVisibility | null, + controls: TaskUIControls | null, agentId: string ): TimerData { // Default return value const defaultTimer: TimerData = {label: null, timestamp: 0}; - if (!currentTask || !controlVisibility) { + if (!currentTask || !controls) { return defaultTimer; } @@ -59,7 +53,7 @@ export function calculateStateTimerData( postCallTimestamp = participant.currentStateTimestamp || 0; // Priority 1: Wrap-up state (highest priority) - if (controlVisibility.wrapup?.isVisible && wrapUpTimestamp) { + if (controls.wrapup?.isVisible && wrapUpTimestamp) { return { label: TIMER_LABEL_WRAP_UP, timestamp: wrapUpTimestamp, @@ -81,21 +75,15 @@ export function calculateStateTimerData( /** * Calculate consult timer label and timestamp based on consult state. * Handles consult on hold vs active consulting states. - * - * @param currentTask - The current task object - * @param controlVisibility - Control visibility flags - * @param agentId - The current agent ID - * @returns TimerData object with label and timestamp */ export function calculateConsultTimerData( currentTask: ITask | null, - controlVisibility: ControlVisibility | null, + controls: TaskUIControls | null, agentId: string ): TimerData { - // Default return value const defaultTimer: TimerData = {label: TIMER_LABEL_CONSULTING, timestamp: 0}; - if (!currentTask || !controlVisibility) { + if (!currentTask || !controls) { return defaultTimer; } @@ -119,20 +107,21 @@ export function calculateConsultTimerData( return defaultTimer; } - // Check if consult call is on hold - if (controlVisibility.consultCallHeld) { - // Extract consult hold timestamp + // Derive consultCallHeld from controls: switchToConsult.isVisible means consult call is held + const consultCallHeld = controls.switchToConsult?.isVisible ?? false; + + if (consultCallHeld) { const consultHoldTimestamp = findHoldTimestamp(currentTask, 'consult'); return { label: TIMER_LABEL_CONSULT_ON_HOLD, - // Use consultHoldTimestamp when on hold, fallback to consult start time timestamp: consultHoldTimestamp && consultHoldTimestamp > 0 ? consultHoldTimestamp : consultStartTimeStamp, }; } - // Active consulting - determine label based on consult state - const label = controlVisibility.isConsultInitiated ? TIMER_LABEL_CONSULT_REQUESTED : TIMER_LABEL_CONSULTING; + // Use task.data.consultStatus for consult phase distinction + const isConsultInitiated = currentTask.data?.consultStatus === 'consultInitiated'; + const label = isConsultInitiated ? TIMER_LABEL_CONSULT_REQUESTED : TIMER_LABEL_CONSULTING; return { label, diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index c3e2b6129..1092218c2 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -1,5 +1,11 @@ -import {useEffect, useCallback, useState, useMemo} from 'react'; -import {AddressBookEntriesResponse, AddressBookEntrySearchParams, ITask} from '@webex/contact-center'; +import {useEffect, useCallback, useState, useMemo, useRef} from 'react'; +import { + AddressBookEntriesResponse, + AddressBookEntrySearchParams, + ITask, + TaskUIControls, + getDefaultUIControls, +} from '@webex/contact-center'; import { useCallControlProps, UseTaskListProps, @@ -16,9 +22,9 @@ import store, { getConferenceParticipants, Participant, findMediaResourceId, + isInteractionOnHold, MEDIA_TYPE_TELEPHONY_LOWER, } from '@webex/cc-store'; -import {getControlsVisibility} from './Utils/task-util'; import {TIMER_LABEL_CONSULTING} from './Utils/constants'; import {calculateStateTimerData, calculateConsultTimerData} from './Utils/timer-utils'; import {useHoldTimer} from './Utils/useHoldTimer'; @@ -29,8 +35,7 @@ const ENGAGED_USERNAME = 'Engaged'; // Hook for managing the task list export const useTaskList = (props: UseTaskListProps) => { - const {deviceType, onTaskAccepted, onTaskDeclined, onTaskSelected, logger, taskList} = props; - const isBrowser = deviceType === 'BROWSER'; + const {onTaskAccepted, onTaskDeclined, onTaskSelected, logger, taskList} = props; const logError = (message: string, method: string) => { logger.error(message, { @@ -143,15 +148,20 @@ export const useTaskList = (props: UseTaskListProps) => { } }; - return {taskList, acceptTask, declineTask, onTaskSelect, isBrowser}; + return {taskList, acceptTask, declineTask, onTaskSelect}; }; export const useIncomingTask = (props: UseTaskProps) => { - const {onAccepted, onRejected, deviceType, incomingTask, logger} = props; - const isBrowser = deviceType === 'BROWSER'; - const isDeclineButtonEnabled = store.isDeclineButtonEnabled; + const {onAccepted, onRejected, incomingTask, logger} = props; + + const acceptControl = incomingTask?.uiControls?.accept ?? {isVisible: false, isEnabled: false}; + const sdkDeclineControl = incomingTask?.uiControls?.decline ?? {isVisible: false, isEnabled: false}; + const declineControl = { + ...sdkDeclineControl, + isEnabled: sdkDeclineControl.isEnabled || store.isDeclineButtonEnabled, + }; - const taskAssignCallback = () => { + const taskAssignCallback = useCallback(() => { try { if (onAccepted) onAccepted({task: incomingTask}); } catch (error) { @@ -160,9 +170,9 @@ export const useIncomingTask = (props: UseTaskProps) => { method: 'taskAssignCallback', }); } - }; + }, [onAccepted, incomingTask, logger]); - const taskRejectCallback = () => { + const taskRejectCallback = useCallback(() => { try { if (onRejected) onRejected({task: incomingTask}); } catch (error) { @@ -171,25 +181,12 @@ export const useIncomingTask = (props: UseTaskProps) => { method: 'taskRejectCallback', }); } - }; + }, [onRejected, incomingTask, logger]); useEffect(() => { try { if (!incomingTask) return; - store.setTaskCallback( - TASK_EVENTS.TASK_ASSIGNED, - () => { - try { - if (onAccepted) onAccepted({task: incomingTask}); - } catch (error) { - logger?.error(`CC-Widgets: Task: Error in TASK_ASSIGNED callback - ${error.message}`, { - module: 'useIncomingTask', - method: 'TASK_ASSIGNED_callback', - }); - } - }, - incomingTask.data.interactionId - ); + store.setTaskCallback(TASK_EVENTS.TASK_ASSIGNED, taskAssignCallback, incomingTask.data.interactionId); store.setTaskCallback(TASK_EVENTS.TASK_CONSULT_ACCEPTED, taskAssignCallback, incomingTask?.data.interactionId); store.setTaskCallback(TASK_EVENTS.TASK_END, taskRejectCallback, incomingTask?.data.interactionId); store.setTaskCallback(TASK_EVENTS.TASK_REJECT, taskRejectCallback, incomingTask?.data.interactionId); @@ -219,7 +216,7 @@ export const useIncomingTask = (props: UseTaskProps) => { method: 'useEffect', }); } - }, [incomingTask]); + }, [incomingTask, taskAssignCallback, taskRejectCallback]); const logError = (message: string, method: string) => { logger.error(message, { @@ -276,27 +273,16 @@ export const useIncomingTask = (props: UseTaskProps) => { incomingTask, accept, reject, - isBrowser, - isDeclineButtonEnabled, + acceptControl, + declineControl, }; }; export const useCallControl = (props: useCallControlProps) => { - const { - currentTask, - onHoldResume, - onEnd, - onWrapUp, - onRecordingToggle, - onToggleMute, - logger, - deviceType, - featureFlags, - isMuted, - conferenceEnabled, - agentId, - } = props; + const {currentTask, onHoldResume, onEnd, onWrapUp, onRecordingToggle, onToggleMute, logger, isMuted, agentId, conferenceEnabled = true} = props; const [isRecording, setIsRecording] = useState(true); + const [controls, setControls] = useState(currentTask?.uiControls ?? getDefaultUIControls()); + const [isHeld, setIsHeld] = useState(() => (currentTask ? isInteractionOnHold(currentTask) : false)); const [buddyAgents, setBuddyAgents] = useState([]); const [loadingBuddyAgents, setLoadingBuddyAgents] = useState(false); const [consultAgentName, setConsultAgentName] = useState('Consult Agent'); @@ -312,6 +298,27 @@ export const useCallControl = (props: useCallControlProps) => { const [consultTimerTimestamp, setConsultTimerTimestamp] = useState(0); const [lastTargetType, setLastTargetType] = useState(TARGET_TYPE.AGENT); const [conferenceParticipants, setConferenceParticipants] = useState([]); + const lastWrapupAuxCodeIdRef = useRef(null); + + // Subscribe to SDK-computed UI control updates + useEffect(() => { + if (!currentTask) { + setControls(getDefaultUIControls()); + return; + } + setControls(currentTask.uiControls ?? getDefaultUIControls()); + const onControlsUpdated = (updatedControls: TaskUIControls) => { + setControls(updatedControls); + }; + currentTask.on(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, onControlsUpdated); + return () => { + currentTask.off(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, onControlsUpdated); + }; + }, [currentTask]); + + useEffect(() => { + setIsHeld(currentTask ? isInteractionOnHold(currentTask) : false); + }, [currentTask]); // Use custom hook for hold timer management const holdTime = useHoldTimer(currentTask); @@ -393,8 +400,7 @@ export const useCallControl = (props: useCallControlProps) => { } else { // Fallback: Use old logic if consult media not found const otherAgents = Object.values(interaction.participants || {}).filter( - (participant): participant is Participant => - (participant as Participant).pType === 'Agent' && (participant as Participant).id !== myAgentId + (participant) => participant.pType === 'Agent' && participant.id !== myAgentId ); // In a conference with multiple agents, find the agent currently being consulted @@ -530,6 +536,7 @@ export const useCallControl = (props: useCallControlProps) => { const holdCallback = () => { try { + setIsHeld(true); if (onHoldResume) { onHoldResume({ isHeld: true, @@ -546,6 +553,7 @@ export const useCallControl = (props: useCallControlProps) => { const resumeCallback = () => { try { + setIsHeld(false); if (onHoldResume) { onHoldResume({ isHeld: false, @@ -575,14 +583,16 @@ export const useCallControl = (props: useCallControlProps) => { } }; - const wrapupCallCallback = ({wrapUpAuxCodeId}) => { + const wrapupCallCallback = () => { try { - const wrapUpReason = store.wrapupCodes.find((code) => code.id === wrapUpAuxCodeId)?.name; - if (onWrapUp) { - onWrapUp({ - task: currentTask, - wrapUpReason: wrapUpReason, - }); + if (lastWrapupAuxCodeIdRef.current) { + const wrapUpReason = store.wrapupCodes.find((code) => code.id === lastWrapupAuxCodeIdRef.current)?.name; + if (onWrapUp) { + onWrapUp({ + task: currentTask, + wrapUpReason: wrapUpReason, + }); + } } } catch (error) { logger?.error(`CC-Widgets: Task: Error in wrapupCallCallback - ${error.message}`, { @@ -639,7 +649,8 @@ export const useCallControl = (props: useCallControlProps) => { ); store.setTaskCallback(TASK_EVENTS.TASK_RESUME, resumeCallback, interactionId); store.setTaskCallback(TASK_EVENTS.TASK_END, endCallCallback, interactionId); - store.setTaskCallback(TASK_EVENTS.AGENT_WRAPPEDUP, wrapupCallCallback, interactionId); + store.setTaskCallback(TASK_EVENTS.TASK_WRAPUP, endCallCallback, interactionId); // Also call onEnd when entering wrapup + store.setTaskCallback(TASK_EVENTS.TASK_WRAPPEDUP, wrapupCallCallback, interactionId); store.setTaskCallback(TASK_EVENTS.TASK_RECORDING_PAUSED, pauseRecordingCallback, interactionId); store.setTaskCallback(TASK_EVENTS.TASK_RECORDING_RESUMED, resumeRecordingCallback, interactionId); @@ -647,9 +658,10 @@ export const useCallControl = (props: useCallControlProps) => { store.removeTaskCallback(TASK_EVENTS.TASK_HOLD, holdCallback, interactionId); store.removeTaskCallback(TASK_EVENTS.TASK_RESUME, resumeCallback, interactionId); store.removeTaskCallback(TASK_EVENTS.TASK_END, endCallCallback, interactionId); - store.removeTaskCallback(TASK_EVENTS.AGENT_WRAPPEDUP, wrapupCallCallback, interactionId); - store.removeTaskCallback(TASK_EVENTS.CONTACT_RECORDING_PAUSED, pauseRecordingCallback, interactionId); - store.removeTaskCallback(TASK_EVENTS.CONTACT_RECORDING_RESUMED, resumeRecordingCallback, interactionId); + store.removeTaskCallback(TASK_EVENTS.TASK_WRAPUP, endCallCallback, interactionId); + store.removeTaskCallback(TASK_EVENTS.TASK_WRAPPEDUP, wrapupCallCallback, interactionId); + store.removeTaskCallback(TASK_EVENTS.TASK_RECORDING_PAUSED, pauseRecordingCallback, interactionId); + store.removeTaskCallback(TASK_EVENTS.TASK_RECORDING_RESUMED, resumeRecordingCallback, interactionId); }; }, [currentTask]); @@ -701,8 +713,7 @@ export const useCallControl = (props: useCallControlProps) => { const toggleMute = async () => { try { - console.log('Mute control not available', controlVisibility); - if (!controlVisibility?.muteUnmute) { + if (!controls?.mute?.isVisible) { logger.warn('Mute control not available', {module: 'useCallControl', method: 'toggleMute'}); return; } @@ -760,6 +771,9 @@ export const useCallControl = (props: useCallControlProps) => { const wrapupCall = (wrapUpReason: string, auxCodeId: string) => { try { + // Store auxCodeId for use in wrapupCallCallback + lastWrapupAuxCodeIdRef.current = auxCodeId; + currentTask .wrapup({wrapUpReason: wrapUpReason, auxCodeId: auxCodeId}) .then(() => { @@ -808,7 +822,7 @@ export const useCallControl = (props: useCallControlProps) => { const switchToMainCall = async () => { try { - await currentTask.resume(findMediaResourceId(currentTask, 'consult')); + await currentTask.switchCall(); logger.info('switchToMainCall success', {module: 'useCallControl', method: 'switchToMainCall'}); } catch (error) { logger.error(`Error switchToMainCall: ${error}`, {module: 'useCallControl', method: 'switchToMainCall'}); @@ -818,7 +832,7 @@ export const useCallControl = (props: useCallControlProps) => { const switchToConsult = async () => { try { - await currentTask.hold(findMediaResourceId(currentTask, 'mainCall')); + await currentTask.switchCall(); logger.info('switchToConsult success', {module: 'useCallControl', method: 'switchToConsult'}); } catch (error) { logger.error(`Error switching to consult: ${error}`, {module: 'useCallControl', method: 'switchToConsult'}); @@ -847,6 +861,8 @@ export const useCallControl = (props: useCallControlProps) => { holdParticipants: !allowParticipantsToInteract, }; + store.setLastConsultDestination({to: consultDestination, destinationType}); + if (destinationType === 'queue') { store.setIsQueueConsultInProgress(true); store.setCurrentConsultQueueId(consultDestination); @@ -883,8 +899,10 @@ export const useCallControl = (props: useCallControlProps) => { try { await currentTask.endConsult(consultEndPayload); } catch (error) { - logError(`Error ending consult call: ${error}`, 'endConsultCall'); - throw error; + // Log error but don't throw - SDK retry mechanism will handle timing issues + // If endConsult fails due to backend timing (called before CONSULTING_ACTIVE), + // the SDK's requestEndConsultRetry will automatically retry when ready + logError(`Error ending consult call (will retry automatically): ${error}`, 'endConsultCall'); } }; @@ -895,15 +913,27 @@ export const useCallControl = (props: useCallControlProps) => { } try { - if (currentTask.data.isConferenceInProgress) { + // When consulting (even from within a conference), use regular transfer. + // transferConference() is only for transferring the entire conference ownership, + // not for transferring a consult to join the conference. + // Check state machine: CONSULTING state means we should use transfer(), not transferConference() + const currentState = currentTask.state?.value; + const isCurrentlyConsulting = currentState === 'CONSULTING'; + + if (!isCurrentlyConsulting && currentTask.data.isConferenceInProgress) { logger.info('Conference in progress, using transferConference', { module: 'useCallControl', - method: 'transferCall', + method: 'consultTransfer', }); await currentTask.transferConference(); } else { logger.info('Consult transfer initiated', {module: 'useCallControl', method: 'consultTransfer'}); - await currentTask.consultTransfer(); + await currentTask.transfer( + store.lastConsultDestination ?? { + to: currentTask.data.destAgentId, + destinationType: 'agent' as DestinationType, + } + ); } } catch (error) { logError(`Error transferring consult call: ${error}`, 'consultTransfer'); @@ -927,16 +957,11 @@ export const useCallControl = (props: useCallControlProps) => { currentTask.cancelAutoWrapupTimer(); }; - const controlVisibility = useMemo( - () => getControlsVisibility(deviceType, featureFlags, currentTask, agentId, conferenceEnabled, logger), - [deviceType, featureFlags, currentTask, agentId, conferenceEnabled, logger] - ); - // Add useEffect for auto wrap-up timer useEffect(() => { - let timerId: NodeJS.Timeout; + let timerId: ReturnType; - if (currentTask?.autoWrapup && controlVisibility?.wrapup) { + if (currentTask?.autoWrapup && controls?.wrapup) { try { // Initialize time left from the autoWrapup object const initialTimeLeft = currentTask.autoWrapup.getTimeLeftSeconds(); @@ -966,25 +991,25 @@ export const useCallControl = (props: useCallControlProps) => { clearInterval(timerId); } }; - }, [currentTask?.autoWrapup, controlVisibility?.wrapup]); + }, [currentTask?.autoWrapup, controls?.wrapup]); // Calculate state timer label and timestamp using utils - // Priority: Wrap Up > Post Call useEffect(() => { - const stateTimerData = calculateStateTimerData(currentTask, controlVisibility, agentId); + const stateTimerData = calculateStateTimerData(currentTask, controls, agentId); setStateTimerLabel(stateTimerData.label); setStateTimerTimestamp(stateTimerData.timestamp); - }, [currentTask, controlVisibility, agentId]); + }, [currentTask, controls, agentId]); // Calculate consult timer label and timestamp using utils useEffect(() => { - const consultTimerData = calculateConsultTimerData(currentTask, controlVisibility, agentId); + const consultTimerData = calculateConsultTimerData(currentTask, controls, agentId); setConsultTimerLabel(consultTimerData.label); setConsultTimerTimestamp(consultTimerData.timestamp); - }, [currentTask, controlVisibility, agentId]); + }, [currentTask, controls, agentId]); return { currentTask, + isHeld, endCall, toggleHold, toggleRecording, @@ -1014,7 +1039,8 @@ export const useCallControl = (props: useCallControlProps) => { consultTimerTimestamp, lastTargetType, setLastTargetType, - controlVisibility, + controls, + conferenceEnabled, secondsUntilAutoWrapup, cancelAutoWrapup, conferenceParticipants, diff --git a/packages/contact-center/task/src/task.types.ts b/packages/contact-center/task/src/task.types.ts index c0c759382..446b9d965 100644 --- a/packages/contact-center/task/src/task.types.ts +++ b/packages/contact-center/task/src/task.types.ts @@ -1,9 +1,9 @@ import {TaskProps, ControlProps, OutdialCallProps} from '@webex/cc-components'; -export type UseTaskProps = Pick & +export type UseTaskProps = Pick & Partial>; -export type UseTaskListProps = Pick & +export type UseTaskListProps = Pick & Partial>; export type IncomingTaskProps = Pick & Partial>; @@ -27,7 +27,7 @@ export type CallControlProps = Partial< export type useCallControlProps = Pick< ControlProps, - 'currentTask' | 'logger' | 'deviceType' | 'featureFlags' | 'isMuted' | 'conferenceEnabled' | 'agentId' + 'currentTask' | 'logger' | 'isMuted' | 'conferenceEnabled' | 'agentId' > & Partial>; @@ -40,15 +40,6 @@ export interface OutdialProps { isAddressBookEnabled?: boolean; } -/** - * Helper interface for device type checks - */ -export interface DeviceTypeFlags { - isBrowser: boolean; - isAgentDN: boolean; - isExtension: boolean; -} - /** * Target types for consult/transfer operations */ diff --git a/packages/contact-center/test-fixtures/src/fixtures.ts b/packages/contact-center/test-fixtures/src/fixtures.ts index 643eddf9c..70eebbd2d 100644 --- a/packages/contact-center/test-fixtures/src/fixtures.ts +++ b/packages/contact-center/test-fixtures/src/fixtures.ts @@ -54,7 +54,7 @@ const mockProfile: Profile = { isAgentAvailableAfterOutdial: false, isCampaignManagementEnabled: true, outDialEp: '', - isEndCallEnabled: true, + isEndTaskEnabled: true, isEndConsultEnabled: true, agentDbId: 'agentDb123', allowConsultToQueue: true, @@ -71,7 +71,6 @@ const mockProfile: Profile = { lastStateAuxCodeId: 'auxCodeId', lastStateChangeTimestamp: 123456789, lastIdleCodeChangeTimestamp: 123456789, - environment: 'produs1', }; const mockEntryPointsResponse: EntryPointListResponse = { @@ -111,7 +110,7 @@ const makeMockAddressBook = (getEntriesMock?: AddressBook['getEntries']): Addres const mockAddressBook = makeMockAddressBook(); -const mockTask: ITask = { +const mockTask = { data: { interaction: { mediaType: 'telephony', @@ -120,6 +119,7 @@ const mockTask: ITask = { callProcessingDetails: { relationshipType: 'primary', parentInteractionId: null, + pauseResumeEnabled: true, }, participants: { agent1: { @@ -198,7 +198,7 @@ const mockTask: ITask = { transferConference: jest.fn(), exitConference: jest.fn(), toggleMute: jest.fn(), -}; +} as unknown as ITask; const mockQueueDetails = [ { From c63805a45bf8c2512303bc92fbcb665424e47e76 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Mon, 13 Apr 2026 10:58:26 +0530 Subject: [PATCH 02/26] fix(task-refactor)incoming-call-fixes --- .../task/CallControlCAD/call-control-cad.tsx | 4 ++-- .../task/IncomingTask/incoming-task.utils.tsx | 10 +++++++++- .../src/components/task/TaskList/task-list.utils.ts | 7 ++++++- 3 files changed, 17 insertions(+), 4 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index 1621708ad..5869c2f25 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -19,12 +19,12 @@ import { CUSTOMER_NAME, } from '../constants'; import {withMetrics} from '@webex/cc-ui-logging'; -import {isInteractionOnHold} from '@webex/cc-store'; const CallControlCADComponent: React.FC = (props) => { const { currentTask, isRecording, + isHeld, holdTime, consultAgentName, consultTimerLabel, @@ -227,7 +227,7 @@ const CallControlCADComponent: React.FC = (props) => )}
    - {!controls?.wrapup?.isVisible && isInteractionOnHold(currentTask) && ( + {!controls?.wrapup?.isVisible && isHeld && !controls?.endConsult?.isVisible && ( <> •
    diff --git a/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.utils.tsx b/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.utils.tsx index d6715016a..c881b6194 100644 --- a/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.utils.tsx +++ b/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.utils.tsx @@ -53,7 +53,15 @@ export const extractIncomingTaskData = ( const isTelephony = mediaType === MEDIA_CHANNEL.TELEPHONY; const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; - const acceptText = accept.isVisible ? 'Accept' : undefined; + // Compute button text based on conditions + // Extension mode (EPDN): accept button is visible but disabled → show "Ringing..." + // WebRTC mode (Desktop): accept button is visible and enabled → show "Accept" + const acceptText = accept.isVisible + ? isTelephony && !accept.isEnabled + ? 'Ringing...' + : 'Accept' + : undefined; + const declineText = decline.isVisible ? 'Decline' : undefined; // Compute title based on media type diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts index c4ac7db86..b64e4eaa7 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts @@ -39,7 +39,12 @@ export const extractTaskListItemData = ( const isTelephony = mediaType === MEDIA_CHANNEL.TELEPHONY; const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; - const acceptText = accept.isVisible && isTaskIncoming ? 'Accept' : undefined; + // Compute button text based on conditions + // Extension mode (EPDN): accept button is visible but disabled → show "Ringing..." + // WebRTC mode (Desktop): accept button is visible and enabled → show "Accept" + const acceptText = + accept.isVisible && isTaskIncoming ? (isTelephony && !accept.isEnabled ? 'Ringing...' : 'Accept') : undefined; + const declineText = decline.isVisible && isTaskIncoming ? 'Decline' : undefined; // Compute title based on media type From 24267feeb5731833a821d0f021e1f021cbd2d493 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Thu, 16 Apr 2026 12:25:41 +0530 Subject: [PATCH 03/26] fix(task-refactor) main-conslut-leg-computation --- .../call-control-custom.utils.ts | 20 +++++---- .../task/CallControl/call-control.tsx | 6 +-- .../task/CallControl/call-control.utils.ts | 43 +++++++++---------- .../task/CallControlCAD/call-control-cad.tsx | 8 ++-- .../task/IncomingTask/incoming-task.utils.tsx | 4 +- .../task/TaskList/task-list.utils.ts | 4 +- .../contact-center/store/src/store.types.ts | 4 ++ .../task/src/Utils/timer-utils.ts | 6 +-- packages/contact-center/task/src/helper.ts | 10 ++--- 9 files changed, 55 insertions(+), 50 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts index 7f1cd9bc3..a102412a3 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts @@ -25,6 +25,8 @@ export const createConsultButtons = ( conferenceEnabled = true ): ButtonConfig[] => { try { + const consultCtrl = controls?.consult; + const mainCtrl = controls?.main; return [ { key: 'mute', @@ -32,8 +34,8 @@ export const createConsultButtons = ( onClick: toggleConsultMute, tooltip: isMuted ? UNMUTE_CALL : MUTE_CALL, className: `${isMuted ? 'call-control-button-muted' : 'call-control-button'}`, - disabled: !(controls?.mute?.isEnabled ?? false), - isVisible: controls?.mute?.isVisible ?? false, + disabled: !(consultCtrl?.mute?.isEnabled ?? false), + isVisible: consultCtrl?.mute?.isVisible ?? false, }, { key: 'switchToMainCall', @@ -41,8 +43,8 @@ export const createConsultButtons = ( tooltip: 'Switch to Call', onClick: switchToMainCall, className: 'call-control-button', - disabled: !(controls?.switchToMainCall?.isEnabled ?? false), - isVisible: controls?.switchToMainCall?.isVisible ?? false, + disabled: !(consultCtrl?.switch?.isEnabled ?? false), + isVisible: consultCtrl?.switch?.isVisible ?? false, }, { key: 'transfer', @@ -50,8 +52,8 @@ export const createConsultButtons = ( tooltip: 'Transfer', onClick: consultTransfer, className: 'call-control-button', - disabled: !(controls?.consultTransfer?.isEnabled ?? false), - isVisible: controls?.consultTransfer?.isVisible ?? false, + disabled: !(consultCtrl?.transfer?.isEnabled ?? false), + isVisible: consultCtrl?.transfer?.isVisible ?? false, }, { key: 'conference', @@ -59,8 +61,8 @@ export const createConsultButtons = ( tooltip: 'Merge', onClick: consultConference, className: 'call-control-button', - disabled: !(controls?.mergeToConference?.isEnabled ?? false), - isVisible: conferenceEnabled && (controls?.mergeToConference?.isVisible ?? false), + disabled: !(consultCtrl?.mergeToConference?.isEnabled ?? false), + isVisible: conferenceEnabled && (consultCtrl?.mergeToConference?.isVisible ?? false), }, { key: 'cancel', @@ -68,7 +70,7 @@ export const createConsultButtons = ( tooltip: 'End Consult', onClick: endConsultCall, className: 'call-control-consult-button-cancel', - isVisible: controls?.endConsult?.isVisible ?? false, + isVisible: (consultCtrl?.endConsult?.isVisible ?? false) || (mainCtrl?.endConsult?.isVisible ?? false), }, ]; } catch (error) { diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx index bddf3e334..50b796152 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx @@ -144,7 +144,7 @@ function CallControlComponent(props: CallControlComponentProps) { conferenceEnabled ); - const isConsulting = controls?.endConsult?.isVisible ?? false; + const isConsulting = (controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible) ?? false; const filteredButtons = filterButtonsForConsultation(buttons, isConsulting, isTelephony, logger); if (!currentTask) return null; @@ -157,7 +157,7 @@ function CallControlComponent(props: CallControlComponentProps) { autoPlay >
    - {!controls?.wrapup?.isVisible && ( + {!controls?.main?.wrapup?.isVisible && (
    {filteredButtons.map((button, index) => { if (!button.isVisible) return null; @@ -284,7 +284,7 @@ function CallControlComponent(props: CallControlComponentProps) { })}
    )} - {controls?.wrapup?.isVisible && ( + {controls?.main?.wrapup?.isVisible && (
    { try { + const mainCtrl = controls?.main; return [ { id: 'mute', @@ -212,7 +213,7 @@ export const buildCallControlButtons = ( tooltip: isMuted ? UNMUTE_CALL : MUTE_CALL, className: `${isMuted ? 'call-control-button-muted' : 'call-control-button'}`, disabled: isMuteButtonDisabled, - isVisible: controls?.mute?.isVisible ?? false, + isVisible: mainCtrl?.mute?.isVisible ?? false, dataTestId: 'call-control:mute-toggle', }, { @@ -221,8 +222,8 @@ export const buildCallControlButtons = ( tooltip: 'Switch to Consult Call', className: 'call-control-button', onClick: switchToConsult, - disabled: !(controls?.switchToConsult?.isEnabled ?? false), - isVisible: controls?.switchToConsult?.isVisible ?? false, + disabled: !(mainCtrl?.switch?.isEnabled ?? false), + isVisible: mainCtrl?.switch?.isVisible ?? false, dataTestId: 'call-control:switch-to-consult', }, { @@ -231,8 +232,8 @@ export const buildCallControlButtons = ( onClick: handleToggleHoldFunc, tooltip: isHeld ? RESUME_CALL : HOLD_CALL, className: 'call-control-button', - disabled: !(controls?.hold?.isEnabled ?? false), - isVisible: controls?.hold?.isVisible ?? false, + disabled: !(mainCtrl?.hold?.isEnabled ?? false), + isVisible: mainCtrl?.hold?.isVisible ?? false, dataTestId: 'call-control:hold-toggle', }, { @@ -240,9 +241,9 @@ export const buildCallControlButtons = ( icon: 'headset-bold', tooltip: CONSULT_AGENT, className: 'call-control-button', - disabled: !(controls?.consult?.isEnabled ?? false), + disabled: !(mainCtrl?.consult?.isEnabled ?? false), menuType: 'Consult', - isVisible: controls?.consult?.isVisible ?? false, + isVisible: mainCtrl?.consult?.isVisible ?? false, dataTestId: 'call-control:consult', }, { @@ -251,8 +252,8 @@ export const buildCallControlButtons = ( tooltip: 'Transfer', onClick: onTransferConsult || (() => {}), className: 'call-control-button', - disabled: !(controls?.consultTransfer?.isEnabled ?? false), - isVisible: (controls?.consultTransfer?.isVisible ?? false) && !!onTransferConsult, + disabled: !(controls?.consult?.transfer?.isEnabled ?? false), + isVisible: (controls?.consult?.transfer?.isVisible ?? false) && !!onTransferConsult, }, { id: 'conference', @@ -260,17 +261,17 @@ export const buildCallControlButtons = ( tooltip: 'conference', onClick: handleConsultConferencePress || (() => {}), className: 'call-control-button', - disabled: !(controls?.mergeToConference?.isEnabled ?? false), - isVisible: conferenceEnabled && (controls?.mergeToConference?.isVisible ?? false) && !!handleConsultConferencePress, + disabled: !(mainCtrl?.conference?.isEnabled ?? false), + isVisible: conferenceEnabled && (mainCtrl?.conference?.isVisible ?? false) && !!handleConsultConferencePress, }, { id: 'transfer', icon: 'next-bold', tooltip: `${TRANSFER} ${currentMediaType.labelName}`, className: 'call-control-button', - disabled: !(controls?.transfer?.isEnabled ?? false), + disabled: !(mainCtrl?.transfer?.isEnabled ?? false), menuType: 'Transfer', - isVisible: controls?.transfer?.isVisible ?? false, + isVisible: mainCtrl?.transfer?.isVisible ?? false, dataTestId: 'call-control:transfer', }, { @@ -279,8 +280,8 @@ export const buildCallControlButtons = ( onClick: toggleRecording, tooltip: isRecording ? PAUSE_RECORDING : RESUME_RECORDING, className: 'call-control-button', - disabled: !(controls?.recording?.isEnabled ?? false), - isVisible: controls?.recording?.isVisible ?? false, + disabled: !(mainCtrl?.recording?.isEnabled ?? false), + isVisible: mainCtrl?.recording?.isVisible ?? false, dataTestId: 'call-control:recording-toggle', }, { @@ -289,8 +290,8 @@ export const buildCallControlButtons = ( tooltip: 'Exit Conference', className: 'call-control-button-muted', onClick: exitConference, - disabled: !(controls?.exitConference?.isEnabled ?? false), - isVisible: conferenceEnabled && (controls?.exitConference?.isVisible ?? false), + disabled: !(mainCtrl?.exitConference?.isEnabled ?? false), + isVisible: conferenceEnabled && (mainCtrl?.exitConference?.isVisible ?? false), dataTestId: 'call-control:exit-conference', }, { @@ -299,8 +300,8 @@ export const buildCallControlButtons = ( onClick: endCall, tooltip: `${END} ${currentMediaType.labelName}`, className: 'call-control-button-cancel', - disabled: !(controls?.end?.isEnabled ?? false), - isVisible: controls?.end?.isVisible ?? false, + disabled: !(mainCtrl?.end?.isEnabled ?? false), + isVisible: mainCtrl?.end?.isVisible ?? false, dataTestId: 'call-control:end-call', }, ]; @@ -334,9 +335,7 @@ export const filterButtonsForConsultation = ( return buttons; } - // Filter out buttons that shouldn't be visible during consulting - // SDK now properly controls enable/disable state based on consultCallHeld - return buttons.filter((button) => !['hold', 'consult', 'transfer'].includes(button.id)); + return buttons.filter((button) => !['hold', 'consult', 'transfer', 'record'].includes(button.id)); } catch (error) { logger?.error('CC-Widgets: CallControl: Error in filterButtonsForConsultation', { module: 'cc-components#call-control.utils.ts', diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index 5869c2f25..ae27617df 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -177,7 +177,7 @@ const CallControlCADComponent: React.FC = (props) => )} - {currentTask?.data?.isConferenceInProgress && !controls?.wrapup?.isVisible && ( + {currentTask?.data?.isConferenceInProgress && !controls?.main?.wrapup?.isVisible && ( <>
    @@ -227,7 +227,7 @@ const CallControlCADComponent: React.FC = (props) => )}
    - {!controls?.wrapup?.isVisible && isHeld && !controls?.endConsult?.isVisible && ( + {!controls?.main?.wrapup?.isVisible && isHeld && !controls?.main?.endConsult?.isVisible && ( <> •
    @@ -242,7 +242,7 @@ const CallControlCADComponent: React.FC = (props) =>
    - {!controls?.wrapup?.isVisible && controls?.recording?.isVisible && ( + {!controls?.main?.wrapup?.isVisible && controls?.main?.recording?.isVisible && (
    @@ -256,7 +256,7 @@ const CallControlCADComponent: React.FC = (props) => {renderPhoneNumber()}
    - {controls?.endConsult?.isVisible && !controls?.wrapup?.isVisible && ( + {(controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible) && !controls?.main?.wrapup?.isVisible && (
    { try { - const accept = acceptControl ?? incomingTask?.uiControls?.accept ?? {isVisible: false, isEnabled: false}; - const sdkDecline = declineControl ?? incomingTask?.uiControls?.decline ?? {isVisible: false, isEnabled: false}; + const accept = acceptControl ?? incomingTask?.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; + const sdkDecline = declineControl ?? incomingTask?.uiControls?.main?.decline ?? {isVisible: false, isEnabled: false}; const decline = { ...sdkDecline, isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled, diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts index b64e4eaa7..bc797b5fc 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts @@ -13,8 +13,8 @@ export const extractTaskListItemData = ( isDeclineButtonEnabled?: boolean ): TaskListItemData => { try { - const accept = task.uiControls?.accept ?? {isVisible: false, isEnabled: false}; - const sdkDecline = task.uiControls?.decline ?? {isVisible: false, isEnabled: false}; + const accept = task.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; + const sdkDecline = task.uiControls?.main?.decline ?? {isVisible: false, isEnabled: false}; const decline = { ...sdkDecline, isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled, diff --git a/packages/contact-center/store/src/store.types.ts b/packages/contact-center/store/src/store.types.ts index e2bcb1acb..2acc72151 100644 --- a/packages/contact-center/store/src/store.types.ts +++ b/packages/contact-center/store/src/store.types.ts @@ -20,6 +20,8 @@ import { TASK_EVENTS, TaskUIControls, TaskUIControlState, + InteractionUIControls, + TaskUILeg, getDefaultUIControls, } from '@webex/contact-center'; import { @@ -287,6 +289,8 @@ export type { TransformPaginatedData, TaskUIControls, TaskUIControlState, + InteractionUIControls, + TaskUILeg, }; export { diff --git a/packages/contact-center/task/src/Utils/timer-utils.ts b/packages/contact-center/task/src/Utils/timer-utils.ts index 5710064fb..4ff6907d9 100644 --- a/packages/contact-center/task/src/Utils/timer-utils.ts +++ b/packages/contact-center/task/src/Utils/timer-utils.ts @@ -53,7 +53,7 @@ export function calculateStateTimerData( postCallTimestamp = participant.currentStateTimestamp || 0; // Priority 1: Wrap-up state (highest priority) - if (controls.wrapup?.isVisible && wrapUpTimestamp) { + if (controls.main?.wrapup?.isVisible && wrapUpTimestamp) { return { label: TIMER_LABEL_WRAP_UP, timestamp: wrapUpTimestamp, @@ -107,8 +107,8 @@ export function calculateConsultTimerData( return defaultTimer; } - // Derive consultCallHeld from controls: switchToConsult.isVisible means consult call is held - const consultCallHeld = controls.switchToConsult?.isVisible ?? false; + // Derive consultCallHeld from controls: main.switch.isVisible means consult call is held (agent is on main, can switch to consult) + const consultCallHeld = controls.main?.switch?.isVisible ?? false; if (consultCallHeld) { const consultHoldTimestamp = findHoldTimestamp(currentTask, 'consult'); diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 1092218c2..333213587 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -154,8 +154,8 @@ export const useTaskList = (props: UseTaskListProps) => { export const useIncomingTask = (props: UseTaskProps) => { const {onAccepted, onRejected, incomingTask, logger} = props; - const acceptControl = incomingTask?.uiControls?.accept ?? {isVisible: false, isEnabled: false}; - const sdkDeclineControl = incomingTask?.uiControls?.decline ?? {isVisible: false, isEnabled: false}; + const acceptControl = incomingTask?.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; + const sdkDeclineControl = incomingTask?.uiControls?.main?.decline ?? {isVisible: false, isEnabled: false}; const declineControl = { ...sdkDeclineControl, isEnabled: sdkDeclineControl.isEnabled || store.isDeclineButtonEnabled, @@ -713,7 +713,7 @@ export const useCallControl = (props: useCallControlProps) => { const toggleMute = async () => { try { - if (!controls?.mute?.isVisible) { + if (!controls?.main?.mute?.isVisible) { logger.warn('Mute control not available', {module: 'useCallControl', method: 'toggleMute'}); return; } @@ -961,7 +961,7 @@ export const useCallControl = (props: useCallControlProps) => { useEffect(() => { let timerId: ReturnType; - if (currentTask?.autoWrapup && controls?.wrapup) { + if (currentTask?.autoWrapup && controls?.main?.wrapup) { try { // Initialize time left from the autoWrapup object const initialTimeLeft = currentTask.autoWrapup.getTimeLeftSeconds(); @@ -991,7 +991,7 @@ export const useCallControl = (props: useCallControlProps) => { clearInterval(timerId); } }; - }, [currentTask?.autoWrapup, controls?.wrapup]); + }, [currentTask?.autoWrapup, controls?.main?.wrapup]); // Calculate state timer label and timestamp using utils useEffect(() => { From 40a5f9f957766599e40b61c6baa1c6435e48c3bf Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Fri, 17 Apr 2026 12:00:22 +0530 Subject: [PATCH 04/26] fix(task-refactor) fix-transfer-visible-issue --- .../src/components/task/CallControl/call-control.utils.ts | 7 +++++-- 1 file changed, 5 insertions(+), 2 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts index 7c50c7905..34ba47809 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts @@ -252,8 +252,11 @@ export const buildCallControlButtons = ( tooltip: 'Transfer', onClick: onTransferConsult || (() => {}), className: 'call-control-button', - disabled: !(controls?.consult?.transfer?.isEnabled ?? false), - isVisible: (controls?.consult?.transfer?.isVisible ?? false) && !!onTransferConsult, + disabled: !(mainCtrl?.transfer?.isEnabled ?? false), + isVisible: + (mainCtrl?.transfer?.isVisible ?? false) && + ((controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible) ?? false) && + !!onTransferConsult, }, { id: 'conference', From 53731158172e5cb3a95cb40127f0d4fa4fc8b41c Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Mon, 20 Apr 2026 13:34:45 +0530 Subject: [PATCH 05/26] fix(task-refactor) fix-hold-timer-issue-when-performing-switch-during-consult --- .../store/src/storeEventsWrapper.ts | 6 ++ .../contact-center/store/src/task-utils.ts | 6 +- .../task/src/Utils/useHoldTimer.ts | 96 +++++++++++-------- packages/contact-center/task/src/helper.ts | 15 ++- 4 files changed, 77 insertions(+), 46 deletions(-) diff --git a/packages/contact-center/store/src/storeEventsWrapper.ts b/packages/contact-center/store/src/storeEventsWrapper.ts index 90a68858f..9eb586ee5 100644 --- a/packages/contact-center/store/src/storeEventsWrapper.ts +++ b/packages/contact-center/store/src/storeEventsWrapper.ts @@ -449,6 +449,7 @@ class StoreWrapper implements IStoreWrapper { taskToRemove.off(TASK_EVENTS.TASK_AUTO_ANSWERED, this.handleAutoAnswer); taskToRemove.off(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this.handleConsultAccepted); taskToRemove.off(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, this.handleConsultQueueCancelled); + taskToRemove.off(TASK_EVENTS.TASK_SWITCH_CALL, this.handleSwitchCall); taskToRemove.off(TASK_EVENTS.TASK_HOLD, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_RESUME, this.refreshTaskList); taskToRemove.off(TASK_EVENTS.TASK_CONFERENCE_ENDED, this.handleConferenceEnded); @@ -586,6 +587,10 @@ class StoreWrapper implements IStoreWrapper { this.refreshTaskList(); }; + handleSwitchCall = () => { + this.refreshTaskList(); + }; + private registerTaskEventListeners = (task: ITask): void => { task.on(TASK_EVENTS.TASK_END, this.handleTaskEnd); task.on(TASK_EVENTS.TASK_ASSIGNED, this.handleTaskAssigned); @@ -617,6 +622,7 @@ class StoreWrapper implements IStoreWrapper { task.on(TASK_EVENTS.TASK_PARTICIPANT_LEFT, this.handleConferenceEnded); task.on(TASK_EVENTS.TASK_OFFER_CONSULT, this.handleConsultOffer); + task.on(TASK_EVENTS.TASK_SWITCH_CALL, this.handleSwitchCall); task.on(TASK_EVENTS.TASK_HOLD, this.refreshTaskList); task.on(TASK_EVENTS.TASK_RESUME, this.refreshTaskList); task.on(TASK_EVENTS.TASK_POST_CALL_ACTIVITY, this.refreshTaskList); diff --git a/packages/contact-center/store/src/task-utils.ts b/packages/contact-center/store/src/task-utils.ts index 880bfa295..6f982f8fa 100644 --- a/packages/contact-center/store/src/task-utils.ts +++ b/packages/contact-center/store/src/task-utils.ts @@ -94,7 +94,11 @@ export function isInteractionOnHold(task: ITask): boolean { if (!interaction.media) { return false; } - return Object.values(interaction.media).some((media) => media.isHold); + // Only check the main call media — consult hold is handled separately + // in the consulting section UI. Without this filter, switching to + // main call during a consult would incorrectly show the hold indicator + // because the consult media has isHold: true. + return Object.values(interaction.media).some((media) => media.mType === 'mainCall' && media.isHold); } export const setmTypeForEPDN = (task: ITask, mType: string) => { diff --git a/packages/contact-center/task/src/Utils/useHoldTimer.ts b/packages/contact-center/task/src/Utils/useHoldTimer.ts index eea2fd758..0cbb5752b 100644 --- a/packages/contact-center/task/src/Utils/useHoldTimer.ts +++ b/packages/contact-center/task/src/Utils/useHoldTimer.ts @@ -1,8 +1,8 @@ import {useEffect, useRef, useState} from 'react'; -import {ITask} from '@webex/cc-store'; +import {ITask, isInteractionOnHold} from '@webex/cc-store'; +import {TaskUIControls} from '@webex/contact-center'; import {findHoldTimestamp} from './task-util'; -// Worker script for hold timer - defined at module level as it never changes const HOLD_TIMER_WORKER_SCRIPT = ` let intervalId = null; self.onmessage = function(e) { @@ -22,60 +22,72 @@ const HOLD_TIMER_WORKER_SCRIPT = ` `; /** - * Custom hook to manage hold timer using a Web Worker - * Prioritizes consult hold over main call hold + * Custom hook to manage hold timer using a Web Worker. + * + * Derives two stable primitives from props — a boolean hold flag and a + * numeric timestamp — and uses them as the sole effect dependencies. + * This prevents the worker from being killed/recreated on every + * currentTask or controls reference change. * * @param currentTask - The current task object + * @param controls - SDK-computed UI controls with activeLeg * @returns holdTime - The elapsed time in seconds since the call was put on hold */ -export const useHoldTimer = (currentTask: ITask | null): number => { +export const useHoldTimer = (currentTask: ITask | null, controls?: TaskUIControls): number => { const [holdTime, setHoldTime] = useState(0); const workerRef = useRef(null); + // --- Derive stable primitives (compared by value, not reference) --- + + const isConsulting = controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible; + + // During consulting, activeLeg='consult' means the main call is on hold. + // Outside consulting, fall back to the actual media hold state. + const mainCallOnHold = isConsulting + ? controls?.activeLeg === 'consult' + : currentTask + ? isInteractionOnHold(currentTask) + : false; + + const rawTs = currentTask?.data?.interaction + ? findHoldTimestamp(currentTask.data.interaction, 'mainCall') + : null; + const holdTimestampMs: number | null = rawTs + ? (rawTs < 10000000000 ? rawTs * 1000 : rawTs) + : null; + + // --- Effect: only re-runs when the boolean or timestamp actually change --- + useEffect(() => { - // Clean up previous worker if any if (workerRef.current) { - if (typeof workerRef.current.postMessage === 'function') { - workerRef.current.postMessage({type: 'stop'}); - } - if (typeof workerRef.current.terminate === 'function') { - workerRef.current.terminate(); - } + workerRef.current.postMessage({type: 'stop'}); + workerRef.current.terminate(); workerRef.current = null; } - // Get holdTimestamp - prioritize consult hold over main call hold - // This ensures the hold timer shows the correct time for whichever call is currently on hold - const consultHoldTs = currentTask?.data?.interaction - ? findHoldTimestamp(currentTask.data.interaction, 'consult') - : null; - const mainCallHoldTs = currentTask?.data?.interaction - ? findHoldTimestamp(currentTask.data.interaction, 'mainCall') - : null; - - // Use consult hold timestamp if available, otherwise use main call hold timestamp - const activeHoldTimestamp = consultHoldTs || mainCallHoldTs; - - if (activeHoldTimestamp) { - const holdTimeMs = activeHoldTimestamp < 10000000000 ? activeHoldTimestamp * 1000 : activeHoldTimestamp; - const blob = new Blob([HOLD_TIMER_WORKER_SCRIPT], {type: 'application/javascript'}); - const workerUrl = URL.createObjectURL(blob); - workerRef.current = new Worker(workerUrl); - - // Set initial holdTime immediately for instant UI update - setHoldTime(Math.floor((Date.now() - holdTimeMs) / 1000)); - - workerRef.current.onmessage = (e) => { - if (e.data.type === 'elapsedTime') setHoldTime(e.data.elapsed); - if (e.data.type === 'stop') setHoldTime(0); - }; - - workerRef.current.postMessage({type: 'start', eventTime: holdTimeMs}); - } else { + if (!mainCallOnHold) { setHoldTime(0); + return; } - // Cleanup on unmount or when dependencies change + // Use real backend timestamp when available, otherwise Date.now() so the + // timer starts immediately (backend AgentContactHeld arrives ~100-200ms + // later and triggers a re-run via the holdTimestampMs dependency). + const eventTime = holdTimestampMs || Date.now(); + + const blob = new Blob([HOLD_TIMER_WORKER_SCRIPT], {type: 'application/javascript'}); + const workerUrl = URL.createObjectURL(blob); + workerRef.current = new Worker(workerUrl); + + setHoldTime(Math.floor((Date.now() - eventTime) / 1000)); + + workerRef.current.onmessage = (e) => { + if (e.data.type === 'elapsedTime') setHoldTime(e.data.elapsed); + if (e.data.type === 'stop') setHoldTime(0); + }; + + workerRef.current.postMessage({type: 'start', eventTime}); + return () => { if (workerRef.current) { workerRef.current.postMessage({type: 'stop'}); @@ -83,7 +95,7 @@ export const useHoldTimer = (currentTask: ITask | null): number => { workerRef.current = null; } }; - }, [currentTask]); + }, [mainCallOnHold, holdTimestampMs]); return holdTime; }; diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 333213587..ec4804b72 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -317,11 +317,20 @@ export const useCallControl = (props: useCallControlProps) => { }, [currentTask]); useEffect(() => { - setIsHeld(currentTask ? isInteractionOnHold(currentTask) : false); - }, [currentTask]); + // During consulting, derive hold state from activeLeg (set synchronously + // by the SDK on switch). Raw media data has a timing gap — the backend + // hold/unhold response arrives after the switch event, so media.isHold + // is stale at the time the controls update. + const isConsulting = controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible; + if (isConsulting) { + setIsHeld(controls?.activeLeg === 'consult'); + } else { + setIsHeld(currentTask ? isInteractionOnHold(currentTask) : false); + } + }, [currentTask, controls]); // Use custom hook for hold timer management - const holdTime = useHoldTimer(currentTask); + const holdTime = useHoldTimer(currentTask, controls); useEffect(() => { if (currentTask && store?.cc?.agentConfig?.agentId) { From 205e6b3398a7da2bc9e518332d82212a50b4ec4e Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Tue, 21 Apr 2026 21:30:29 +0530 Subject: [PATCH 06/26] fix(task-refactor): fix call control timers, consult transfer, and wrapup state --- .../task/src/Utils/timer-utils.ts | 55 +++++-- packages/contact-center/task/src/helper.ts | 143 +++++++++++++++--- 2 files changed, 157 insertions(+), 41 deletions(-) diff --git a/packages/contact-center/task/src/Utils/timer-utils.ts b/packages/contact-center/task/src/Utils/timer-utils.ts index 4ff6907d9..b3ccbc614 100644 --- a/packages/contact-center/task/src/Utils/timer-utils.ts +++ b/packages/contact-center/task/src/Utils/timer-utils.ts @@ -1,4 +1,4 @@ -import {ITask, findHoldTimestamp, TaskUIControls} from '@webex/cc-store'; +import {ITask, TaskUIControls} from '@webex/cc-store'; import { TIMER_LABEL_WRAP_UP, TIMER_LABEL_POST_CALL, @@ -15,6 +15,26 @@ export interface TimerData { timestamp: number; } +/** + * Find the latest (most recently added) consult media from the interaction. + * + * After transfer → re-consult the backend may leave the OLD consult media + * in the interaction alongside the NEW one. Using Array.find() would return + * the first (stale) entry; we need the last one which is the active consult. + */ +// eslint-disable-next-line @typescript-eslint/no-explicit-any +export function findLatestConsultMedia(interaction: any): any { + if (!interaction?.media) return null; + const allMedia = Object.values(interaction.media); + let latest = null; + for (const m of allMedia) { + if ((m as {mType: string}).mType === 'consult') { + latest = m; + } + } + return latest; +} + /** * Calculate state timer label and timestamp based on task state. * Priority: Wrap Up > Post Call @@ -24,7 +44,6 @@ export function calculateStateTimerData( controls: TaskUIControls | null, agentId: string ): TimerData { - // Default return value const defaultTimer: TimerData = {label: null, timestamp: 0}; if (!currentTask || !controls) { @@ -38,21 +57,17 @@ export function calculateStateTimerData( return defaultTimer; } - // Extract timestamps from participant data let wrapUpTimestamp = 0; let postCallTimestamp = 0; - // Wrap-up timestamp: use lastUpdated if currently in wrap-up, otherwise use wrapUpTimestamp if (participant.isWrapUp) { wrapUpTimestamp = participant.lastUpdated || 0; } else { wrapUpTimestamp = participant.wrapUpTimestamp || 0; } - // Post-call timestamp: use currentStateTimestamp postCallTimestamp = participant.currentStateTimestamp || 0; - // Priority 1: Wrap-up state (highest priority) if (controls.main?.wrapup?.isVisible && wrapUpTimestamp) { return { label: TIMER_LABEL_WRAP_UP, @@ -60,7 +75,6 @@ export function calculateStateTimerData( }; } - // Priority 2: Post-call state (only if not in wrap-up) const isInPostCall = interaction?.state === 'post_call' || participant?.currentState === 'post_call'; if (isInPostCall && postCallTimestamp) { return { @@ -75,6 +89,12 @@ export function calculateStateTimerData( /** * Calculate consult timer label and timestamp based on consult state. * Handles consult on hold vs active consulting states. + * + * Approach mirrors the original next-branch pattern: derive consultCallHeld + * from the consult media's isHold flag (task data), NOT from SDK uiControls + * properties like activeLeg or switch button visibility. Those UI properties + * have different lifecycle timing and broader semantics that cause false + * positives (e.g., switch.isVisible is true during CONSULT_INITIATING). */ export function calculateConsultTimerData( currentTask: ITask | null, @@ -94,7 +114,6 @@ export function calculateConsultTimerData( return defaultTimer; } - // Extract consult start timestamp let consultStartTimeStamp = 0; if (participant.consultTimestamp) { consultStartTimeStamp = participant.consultTimestamp; @@ -102,25 +121,29 @@ export function calculateConsultTimerData( consultStartTimeStamp = participant.lastUpdated; } - // If no consult timestamp, return default if (!consultStartTimeStamp) { return defaultTimer; } - // Derive consultCallHeld from controls: main.switch.isVisible means consult call is held (agent is on main, can switch to consult) - const consultCallHeld = controls.main?.switch?.isVisible ?? false; + // Use the LATEST consult media, not the first. After transfer → re-consult + // the backend keeps the old consult media (with stale isHold=true) alongside + // the new one. Array.find() would return the old stale entry. + const consultMedia = findLatestConsultMedia(interaction); + const isConsultMediaHeld = consultMedia?.isHold === true; + const consultHoldTimestamp = consultMedia?.holdTimestamp ?? null; + const consultCallHeld = isConsultMediaHeld && consultHoldTimestamp !== null && consultHoldTimestamp > 0; if (consultCallHeld) { - const consultHoldTimestamp = findHoldTimestamp(currentTask, 'consult'); - return { label: TIMER_LABEL_CONSULT_ON_HOLD, - timestamp: consultHoldTimestamp && consultHoldTimestamp > 0 ? consultHoldTimestamp : consultStartTimeStamp, + timestamp: consultHoldTimestamp, }; } - // Use task.data.consultStatus for consult phase distinction - const isConsultInitiated = currentTask.data?.consultStatus === 'consultInitiated'; + // Distinguish "Consult Requested" from "Consulting" using participant data. + const isConsultInitiated = + participant?.consultState === 'consultInitiated' || + currentTask.data?.consultStatus === 'consultInitiated'; const label = isConsultInitiated ? TIMER_LABEL_CONSULT_REQUESTED : TIMER_LABEL_CONSULTING; return { diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index ec4804b72..baa3b8190 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -25,8 +25,8 @@ import store, { isInteractionOnHold, MEDIA_TYPE_TELEPHONY_LOWER, } from '@webex/cc-store'; -import {TIMER_LABEL_CONSULTING} from './Utils/constants'; -import {calculateStateTimerData, calculateConsultTimerData} from './Utils/timer-utils'; +import {TIMER_LABEL_CONSULTING, TIMER_LABEL_CONSULT_REQUESTED, TIMER_LABEL_CONSULT_ON_HOLD, TIMER_LABEL_WRAP_UP} from './Utils/constants'; +import {calculateStateTimerData, calculateConsultTimerData, findLatestConsultMedia} from './Utils/timer-utils'; import {useHoldTimer} from './Utils/useHoldTimer'; import {OutdialAniEntriesResponse} from '@webex/contact-center/dist/types/services/config/types'; @@ -279,7 +279,18 @@ export const useIncomingTask = (props: UseTaskProps) => { }; export const useCallControl = (props: useCallControlProps) => { - const {currentTask, onHoldResume, onEnd, onWrapUp, onRecordingToggle, onToggleMute, logger, isMuted, agentId, conferenceEnabled = true} = props; + const { + currentTask, + onHoldResume, + onEnd, + onWrapUp, + onRecordingToggle, + onToggleMute, + logger, + isMuted, + agentId, + conferenceEnabled = true, + } = props; const [isRecording, setIsRecording] = useState(true); const [controls, setControls] = useState(currentTask?.uiControls ?? getDefaultUIControls()); const [isHeld, setIsHeld] = useState(() => (currentTask ? isInteractionOnHold(currentTask) : false)); @@ -296,6 +307,7 @@ export const useCallControl = (props: useCallControlProps) => { // Consult timer labels and timestamps const [consultTimerLabel, setConsultTimerLabel] = useState(TIMER_LABEL_CONSULTING); const [consultTimerTimestamp, setConsultTimerTimestamp] = useState(0); + const prevIsConsultingRef = useRef(false); const [lastTargetType, setLastTargetType] = useState(TARGET_TYPE.AGENT); const [conferenceParticipants, setConferenceParticipants] = useState([]); const lastWrapupAuxCodeIdRef = useRef(null); @@ -922,10 +934,6 @@ export const useCallControl = (props: useCallControlProps) => { } try { - // When consulting (even from within a conference), use regular transfer. - // transferConference() is only for transferring the entire conference ownership, - // not for transferring a consult to join the conference. - // Check state machine: CONSULTING state means we should use transfer(), not transferConference() const currentState = currentTask.state?.value; const isCurrentlyConsulting = currentState === 'CONSULTING'; @@ -936,13 +944,40 @@ export const useCallControl = (props: useCallControlProps) => { }); await currentTask.transferConference(); } else { - logger.info('Consult transfer initiated', {module: 'useCallControl', method: 'consultTransfer'}); - await currentTask.transfer( - store.lastConsultDestination ?? { - to: currentTask.data.destAgentId, - destinationType: 'agent' as DestinationType, + let destination = store.lastConsultDestination; + + if (!destination?.to) { + // After page refresh, lastConsultDestination is lost (in-memory only). + // Recover the transfer target from the consult media's participants. + const myAgentId = store.cc.agentConfig?.agentId; + const {interaction} = currentTask.data; + const consultMediaId = findMediaResourceId(currentTask, 'consult'); + const consultMedia = consultMediaId ? interaction?.media?.[consultMediaId] : null; + + let consultedAgentId: string | null = null; + if (consultMedia?.participants) { + consultedAgentId = consultMedia.participants.find((pid: string) => { + const p = interaction?.participants?.[pid]; + return p && p.id !== myAgentId && p.pType === 'Agent'; + }) ?? null; } - ); + + if (consultedAgentId) { + destination = {to: consultedAgentId, destinationType: 'agent' as DestinationType}; + logger.info(`Recovered consult destination from interaction data: ${consultedAgentId}`, { + module: 'useCallControl', + method: 'consultTransfer', + }); + } + } + + if (!destination?.to) { + logError('Cannot transfer: consult destination not found', 'consultTransfer'); + return; + } + + logger.info('Consult transfer initiated', {module: 'useCallControl', method: 'consultTransfer'}); + await currentTask.transfer(destination); } } catch (error) { logError(`Error transferring consult call: ${error}`, 'consultTransfer'); @@ -966,17 +1001,39 @@ export const useCallControl = (props: useCallControlProps) => { currentTask.cancelAutoWrapupTimer(); }; - // Add useEffect for auto wrap-up timer + // Derive stable primitives from MobX-observed task data so that effects + // re-fire when the backend pushes fresh interaction/participant state — + // not only when controls change. `currentTask` is a MobX proxy whose + // reference never changes, so effects would otherwise miss data-only + // updates. + const _interaction = currentTask?.data?.interaction; + const _participant = _interaction?.participants?.[agentId]; + + // Consult-timer primitives + const _consultMedia = findLatestConsultMedia(_interaction); + const consultMediaIsHold = !!_consultMedia?.isHold; + const consultMediaId = _consultMedia?.mediaResourceId ?? ''; + const participantConsultState = _participant?.consultState ?? null; + + // State-timer (wrap-up / post-call) primitives + const participantIsWrapUp = !!_participant?.isWrapUp; + const participantWrapUpTimestamp = _participant?.wrapUpTimestamp ?? 0; + const participantLastUpdated = _participant?.lastUpdated ?? 0; + const participantCurrentState = _participant?.currentState ?? null; + const interactionState = _interaction?.state ?? null; + + // Auto wrap-up timer. + // `currentTask.autoWrapup` must remain a useEffect dependency so that when + // the SDK sets it (after the initial wrapup render), React detects the + // change on the next re-render and re-fires the effect. useEffect(() => { let timerId: ReturnType; if (currentTask?.autoWrapup && controls?.main?.wrapup) { try { - // Initialize time left from the autoWrapup object const initialTimeLeft = currentTask.autoWrapup.getTimeLeftSeconds(); setsecondsUntilAutoWrapup(initialTimeLeft); - // Update timer every second timerId = setInterval(() => { setsecondsUntilAutoWrapup((prevTime) => { if (prevTime && prevTime > 0) { @@ -994,7 +1051,6 @@ export const useCallControl = (props: useCallControlProps) => { } } - // Clear the interval when component unmounts or when auto wrap-up is no longer active return () => { if (timerId) { clearInterval(timerId); @@ -1002,19 +1058,56 @@ export const useCallControl = (props: useCallControlProps) => { }; }, [currentTask?.autoWrapup, controls?.main?.wrapup]); - // Calculate state timer label and timestamp using utils + // Calculate state timer label and timestamp (Wrap Up / Post Call). + // When the SDK sets wrapup controls visible (ContactEnded event), the + // participant data may not yet contain the wrapup timestamp (it arrives + // in the subsequent AgentWrapup event). Bridge this gap by showing the + // "Wrap Up" label immediately with Date.now() as a close approximation; + // the timer auto-corrects when the real timestamp arrives. useEffect(() => { const stateTimerData = calculateStateTimerData(currentTask, controls, agentId); - setStateTimerLabel(stateTimerData.label); - setStateTimerTimestamp(stateTimerData.timestamp); - }, [currentTask, controls, agentId]); - // Calculate consult timer label and timestamp using utils + if (stateTimerData.label && stateTimerData.timestamp) { + setStateTimerLabel(stateTimerData.label); + setStateTimerTimestamp(stateTimerData.timestamp); + } else if (controls?.main?.wrapup?.isVisible) { + setStateTimerLabel(TIMER_LABEL_WRAP_UP); + setStateTimerTimestamp((prev) => prev || Date.now()); + } else { + setStateTimerLabel(stateTimerData.label); + setStateTimerTimestamp(stateTimerData.timestamp); + } + }, [ + currentTask, controls, agentId, + participantIsWrapUp, participantWrapUpTimestamp, participantLastUpdated, + participantCurrentState, interactionState, + ]); + + // Calculate consult timer label and timestamp. + // The calculation relies on consult media's isHold + holdTimestamp as the + // sole source of truth for "Consult on Hold" (same as the next branch). + // + // On hidden→visible transition (new consult starts), stale data from the + // previous flow may produce "Consult on Hold". Override to safe defaults. + // We never early-return — the calculation always runs — so that when data + // is already fresh (e.g., Agent 1 accepts a consult and data says + // "Consulting"), the correct label is applied immediately. useEffect(() => { + const isConsulting = controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible; + const wasConsulting = prevIsConsultingRef.current; + prevIsConsultingRef.current = !!isConsulting; + const consultTimerData = calculateConsultTimerData(currentTask, controls, agentId); - setConsultTimerLabel(consultTimerData.label); - setConsultTimerTimestamp(consultTimerData.timestamp); - }, [currentTask, controls, agentId]); + const justBecameConsulting = isConsulting && !wasConsulting; + + if (justBecameConsulting && consultTimerData.label === TIMER_LABEL_CONSULT_ON_HOLD) { + setConsultTimerLabel(TIMER_LABEL_CONSULT_REQUESTED); + setConsultTimerTimestamp(0); + } else { + setConsultTimerLabel(consultTimerData.label); + setConsultTimerTimestamp(consultTimerData.timestamp); + } + }, [currentTask, controls, agentId, consultMediaIsHold, consultMediaId, participantConsultState]); return { currentTask, From 3108e59094ed6927c7c9354bd7fda7c0a6642ab2 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Wed, 22 Apr 2026 16:16:00 +0530 Subject: [PATCH 07/26] fix(task-refactor): enhance isInteractionHeld guard to check media-level hold state during hydration --- packages/contact-center/task/src/helper.ts | 5 ++++- 1 file changed, 4 insertions(+), 1 deletion(-) diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index baa3b8190..82c33c847 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -307,7 +307,10 @@ export const useCallControl = (props: useCallControlProps) => { // Consult timer labels and timestamps const [consultTimerLabel, setConsultTimerLabel] = useState(TIMER_LABEL_CONSULTING); const [consultTimerTimestamp, setConsultTimerTimestamp] = useState(0); - const prevIsConsultingRef = useRef(false); + const initialControls = currentTask?.uiControls; + const prevIsConsultingRef = useRef( + !!(initialControls?.consult?.endConsult?.isVisible || initialControls?.main?.endConsult?.isVisible) + ); const [lastTargetType, setLastTargetType] = useState(TARGET_TYPE.AGENT); const [conferenceParticipants, setConferenceParticipants] = useState([]); const lastWrapupAuxCodeIdRef = useRef(null); From 03ef286ccd7130d9ab4e2a67fa3e5b0a804120a5 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Thu, 30 Apr 2026 11:19:12 +0530 Subject: [PATCH 08/26] fix(task-refactor): publish the task refactor version --- packages/contact-center/store/package.json | 2 +- yarn.lock | 551 ++++++++++++++++++++- 2 files changed, 551 insertions(+), 2 deletions(-) diff --git a/packages/contact-center/store/package.json b/packages/contact-center/store/package.json index aacf58607..d8c5b2bf2 100644 --- a/packages/contact-center/store/package.json +++ b/packages/contact-center/store/package.json @@ -23,7 +23,7 @@ "deploy:npm": "yarn npm publish" }, "dependencies": { - "@webex/contact-center": "3.11.0-next.20", + "@webex/contact-center": "3.12.0-task-refactor.1", "mobx": "6.13.5", "typescript": "5.6.3" }, diff --git a/yarn.lock b/yarn.lock index f3ca3f2b3..8f33fc096 100644 --- a/yarn.lock +++ b/yarn.lock @@ -9369,6 +9369,24 @@ __metadata: languageName: node linkType: hard +"@webex/calling@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/calling@npm:3.12.0-task-refactor.1" + dependencies: + "@types/platform": "npm:1.3.4" + "@webex/internal-media-core": "npm:2.20.3" + "@webex/internal-plugin-metrics": "npm:3.12.0-task-refactor.1" + "@webex/media-helpers": "npm:3.12.0-task-refactor.1" + async-mutex: "npm:0.4.0" + buffer: "npm:6.0.3" + jest-html-reporters: "npm:3.0.11" + platform: "npm:1.3.6" + uuid: "npm:8.3.2" + xstate: "npm:4.30.6" + checksum: 10c0/993e8c6bd577d598e32c3ed8246a24762666d6d5fa729c6fadf5b46623632823879f11767d22528bda6f2db02d433e36c92b2a21932083ab071523f0b02f1043 + languageName: node + linkType: hard + "@webex/cc-components@workspace:*, @webex/cc-components@workspace:packages/contact-center/cc-components": version: 0.0.0-use.local resolution: "@webex/cc-components@workspace:packages/contact-center/cc-components" @@ -9526,7 +9544,7 @@ __metadata: "@testing-library/react": "npm:16.0.1" "@types/jest": "npm:29.5.14" "@types/react-test-renderer": "npm:18" - "@webex/contact-center": "npm:3.11.0-next.20" + "@webex/contact-center": "npm:3.12.0-task-refactor.1" "@webex/test-fixtures": "workspace:*" babel-jest: "npm:29.7.0" babel-loader: "npm:9.2.1" @@ -9765,6 +9783,13 @@ __metadata: languageName: node linkType: hard +"@webex/common-timers@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/common-timers@npm:3.12.0-task-refactor.1" + checksum: 10c0/6264f88ebe0a9036b0ec486623e3a0edec50c3211355dc958295e464012326f6572ba5ebe7ee4f492fee9d1e5b0530110d0719a775e17ace5c219c13c40d2b39 + languageName: node + linkType: hard + "@webex/common@npm:1.161.0": version: 1.161.0 resolution: "@webex/common@npm:1.161.0" @@ -9843,6 +9868,21 @@ __metadata: languageName: node linkType: hard +"@webex/common@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/common@npm:3.12.0-task-refactor.1" + dependencies: + backoff: "npm:^2.5.0" + bowser: "npm:^2.11.0" + core-decorators: "npm:^0.20.0" + global: "npm:^4.4.0" + lodash: "npm:^4.17.21" + safe-buffer: "npm:^5.2.0" + urlsafe-base64: "npm:^1.0.0" + checksum: 10c0/9ff3225e48ca105d8455f171e946b72ba4fe94754c00d3022c365ff93c706237e8a839cab9c300c56837138d9a16be17274909500f2bf9651a3af43990ef3bc0 + languageName: node + linkType: hard + "@webex/component-adapter-interfaces@npm:^1.28.0, @webex/component-adapter-interfaces@npm:^1.30.5": version: 1.30.18 resolution: "@webex/component-adapter-interfaces@npm:1.30.18" @@ -9897,6 +9937,26 @@ __metadata: languageName: node linkType: hard +"@webex/contact-center@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/contact-center@npm:3.12.0-task-refactor.1" + dependencies: + "@types/platform": "npm:1.3.4" + "@webex/calling": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-mercury": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-metrics": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-support": "npm:3.12.0-task-refactor.1" + "@webex/plugin-authorization": "npm:3.12.0-task-refactor.1" + "@webex/plugin-logger": "npm:3.12.0-task-refactor.1" + "@webex/webex-core": "npm:3.12.0-task-refactor.1" + jest-html-reporters: "npm:3.0.11" + lodash: "npm:^4.17.21" + uuid: "npm:^3.3.2" + xstate: "npm:5.24.0" + checksum: 10c0/97716e89bfa829f4400f2511016f7252c0bab27eebbc8db37a568d38db4d614c492a519cc6d04a6c893964498fc65a055bde0f1b8d078d8e57393d7f56af2321 + languageName: node + linkType: hard + "@webex/event-dictionary-ts@npm:^1.0.1930": version: 1.0.2091 resolution: "@webex/event-dictionary-ts@npm:1.0.2091" @@ -9946,6 +10006,15 @@ __metadata: languageName: node linkType: hard +"@webex/helper-html@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/helper-html@npm:3.12.0-task-refactor.1" + dependencies: + lodash: "npm:^4.17.21" + checksum: 10c0/71c134f6eb34be5beb64d19bd5248ec6529f0c266c3b7c787e4811a754196da9c972aa0e240e25ff8be54f21a540734d01424bdff648609a67d82b0a1ac15aff + languageName: node + linkType: hard + "@webex/helper-image@npm:2.60.2": version: 2.60.2 resolution: "@webex/helper-image@npm:2.60.2" @@ -10014,6 +10083,23 @@ __metadata: languageName: node linkType: hard +"@webex/helper-image@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/helper-image@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/http-core": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-chai": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-file": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-mocha": "npm:3.12.0-task-refactor.1" + exifr: "npm:^5.0.3" + gm: "npm:^1.23.1" + lodash: "npm:^4.17.21" + mime: "npm:^2.4.4" + safe-buffer: "npm:^5.2.0" + checksum: 10c0/05eec930d3c2d7798a97f831a4c71b82712e56382ca32d595ef90f3f5a44c8460331df6f566841f96c9f77e6cf7d1838b86d4c82ff5e8a3bd30dc44ba82a3718 + languageName: node + linkType: hard + "@webex/http-core@npm:1.161.0": version: 1.161.0 resolution: "@webex/http-core@npm:1.161.0" @@ -10112,6 +10198,24 @@ __metadata: languageName: node linkType: hard +"@webex/http-core@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/http-core@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/common": "npm:3.12.0-task-refactor.1" + file-type: "npm:^16.0.1" + global: "npm:^4.4.0" + is-function: "npm:^1.0.1" + lodash: "npm:^4.17.21" + parse-headers: "npm:^2.0.2" + qs: "npm:^6.7.3" + request: "npm:^2.88.0" + safe-buffer: "npm:^5.2.0" + xtend: "npm:^4.0.2" + checksum: 10c0/3c99e0f1f4338b63118c35573c663435c9ed22d722ac05d21b9340d7864ebc83e3919dbfce997b3b4b075519427fdbd78815707bb9a07b76374c55509260b5bc + languageName: node + linkType: hard + "@webex/internal-media-core@npm:0.0.7-beta": version: 0.0.7-beta resolution: "@webex/internal-media-core@npm:0.0.7-beta" @@ -10129,6 +10233,26 @@ __metadata: languageName: node linkType: hard +"@webex/internal-media-core@npm:2.20.3": + version: 2.20.3 + resolution: "@webex/internal-media-core@npm:2.20.3" + dependencies: + "@babel/runtime": "npm:^7.18.9" + "@babel/runtime-corejs2": "npm:^7.25.0" + "@webex/rtcstats": "npm:^1.5.5" + "@webex/ts-sdp": "npm:1.8.2" + "@webex/web-capabilities": "npm:^1.7.1" + "@webex/web-client-media-engine": "npm:3.35.2" + events: "npm:^3.3.0" + ip-anonymize: "npm:^0.1.0" + typed-emitter: "npm:^2.1.0" + uuid: "npm:^8.3.2" + webrtc-adapter: "npm:^8.1.2" + xstate: "npm:^4.30.6" + checksum: 10c0/d732c404420613e49a53b2ad764d56d81e1f8a3d126ee3516c8b163e93b4c683d1dcc84666079523d9d4c389c186c7b95efbdad9a6aae6a614cce0e6380e91dc + languageName: node + linkType: hard + "@webex/internal-media-core@npm:2.22.1": version: 2.22.1 resolution: "@webex/internal-media-core@npm:2.22.1" @@ -10263,6 +10387,24 @@ __metadata: languageName: node linkType: hard +"@webex/internal-plugin-conversation@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/internal-plugin-conversation@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/common": "npm:3.12.0-task-refactor.1" + "@webex/helper-html": "npm:3.12.0-task-refactor.1" + "@webex/helper-image": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-encryption": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-user": "npm:3.12.0-task-refactor.1" + "@webex/webex-core": "npm:3.12.0-task-refactor.1" + crypto-js: "npm:^4.1.1" + lodash: "npm:^4.17.21" + node-scr: "npm:^0.3.0" + uuid: "npm:^3.3.2" + checksum: 10c0/97229f150a126d488e903b5ba454cc2f1f603bc3305ca5d7851c0a9aca3cc7c65184defab16271db80bb641633fae960c29eef18ca7928cbc9097cb0f766fe19 + languageName: node + linkType: hard + "@webex/internal-plugin-device@npm:2.60.2": version: 2.60.2 resolution: "@webex/internal-plugin-device@npm:2.60.2" @@ -10329,6 +10471,23 @@ __metadata: languageName: node linkType: hard +"@webex/internal-plugin-device@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/internal-plugin-device@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/common": "npm:3.12.0-task-refactor.1" + "@webex/common-timers": "npm:3.12.0-task-refactor.1" + "@webex/http-core": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-metrics": "npm:3.12.0-task-refactor.1" + "@webex/webex-core": "npm:3.12.0-task-refactor.1" + ampersand-collection: "npm:^2.0.2" + ampersand-state: "npm:^5.0.3" + lodash: "npm:^4.17.21" + uuid: "npm:^3.3.2" + checksum: 10c0/3551aae993f732990d4f8736854bbf3f9608184763cfc8a56b9ce2d6b3609f78001aae26a1b5577ddde2697fa4f74aa83dae062275a0269f944ed2d285fd2268 + languageName: node + linkType: hard + "@webex/internal-plugin-dss@npm:3.11.0-next.9": version: 3.11.0-next.9 resolution: "@webex/internal-plugin-dss@npm:3.11.0-next.9" @@ -10447,6 +10606,32 @@ __metadata: languageName: node linkType: hard +"@webex/internal-plugin-encryption@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/internal-plugin-encryption@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/common": "npm:3.12.0-task-refactor.1" + "@webex/common-timers": "npm:3.12.0-task-refactor.1" + "@webex/http-core": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-device": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-mercury": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-file": "npm:3.12.0-task-refactor.1" + "@webex/webex-core": "npm:3.12.0-task-refactor.1" + asn1js: "npm:^2.0.26" + debug: "npm:^4.3.4" + isomorphic-webcrypto: "npm:^2.3.8" + lodash: "npm:^4.17.21" + node-jose: "npm:^2.2.0" + node-kms: "npm:^0.4.1" + node-scr: "npm:^0.3.0" + pkijs: "npm:^2.1.84" + safe-buffer: "npm:^5.2.0" + uuid: "npm:^3.3.2" + valid-url: "npm:^1.0.9" + checksum: 10c0/aba93b91055d2cf9fb29b1f98498bcb16d6df9f7573454a5f8c017069c02f5b9f03c9dc46194a78eac495927e7e70a3feeb63e3d6d57dc89db9daa3c52318610 + languageName: node + linkType: hard + "@webex/internal-plugin-feature@npm:2.60.2": version: 2.60.2 resolution: "@webex/internal-plugin-feature@npm:2.60.2" @@ -10493,6 +10678,17 @@ __metadata: languageName: node linkType: hard +"@webex/internal-plugin-feature@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/internal-plugin-feature@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/internal-plugin-device": "npm:3.12.0-task-refactor.1" + "@webex/webex-core": "npm:3.12.0-task-refactor.1" + lodash: "npm:^4.17.21" + checksum: 10c0/1a5f7a45b9db54d4be502b2550806a3b5141c54d92fec3aa72d2b1df2012555185b23ed1ff5f611038f065dfb344ea19cb62db481a4847bba7aee3c824f8c94f + languageName: node + linkType: hard + "@webex/internal-plugin-llm@npm:3.11.0-next.9": version: 3.11.0-next.9 resolution: "@webex/internal-plugin-llm@npm:3.11.0-next.9" @@ -10691,6 +10887,30 @@ __metadata: languageName: node linkType: hard +"@webex/internal-plugin-mercury@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/internal-plugin-mercury@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/common": "npm:3.12.0-task-refactor.1" + "@webex/common-timers": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-device": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-feature": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-metrics": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-chai": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-mocha": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-mock-web-socket": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-mock-webex": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-refresh-callback": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-test-users": "npm:3.12.0-task-refactor.1" + "@webex/webex-core": "npm:3.12.0-task-refactor.1" + backoff: "npm:^2.5.0" + lodash: "npm:^4.17.21" + uuid: "npm:^3.3.2" + ws: "npm:^8.17.1" + checksum: 10c0/7c1bdf0800f335c33370b68e4dd85ca9d0102a3fdb19243769a1b5beddf51685145f2a32716f61336804d5b223eb8f09df50b0ad2f2f17a5c628151f35f9db41 + languageName: node + linkType: hard + "@webex/internal-plugin-metrics@npm:2.60.2": version: 2.60.2 resolution: "@webex/internal-plugin-metrics@npm:2.60.2" @@ -10750,6 +10970,23 @@ __metadata: languageName: node linkType: hard +"@webex/internal-plugin-metrics@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/internal-plugin-metrics@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/common": "npm:3.12.0-task-refactor.1" + "@webex/common-timers": "npm:3.12.0-task-refactor.1" + "@webex/event-dictionary-ts": "npm:^1.0.1930" + "@webex/test-helper-chai": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-mock-webex": "npm:3.12.0-task-refactor.1" + "@webex/webex-core": "npm:3.12.0-task-refactor.1" + ip-anonymize: "npm:^0.1.0" + lodash: "npm:^4.17.21" + uuid: "npm:^3.3.2" + checksum: 10c0/ee87f4fae6ceab5d0c1310be10f26926fa624230a02a7614389cecaa41cb8cfde9eec7928737446b01075cc8a3f7cf6f676b993df54d81d70b3083cef6f4a12e + languageName: node + linkType: hard + "@webex/internal-plugin-presence@npm:2.60.2": version: 2.60.2 resolution: "@webex/internal-plugin-presence@npm:2.60.2" @@ -10843,6 +11080,21 @@ __metadata: languageName: node linkType: hard +"@webex/internal-plugin-search@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/internal-plugin-search@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/common": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-conversation": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-device": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-encryption": "npm:3.12.0-task-refactor.1" + "@webex/webex-core": "npm:3.12.0-task-refactor.1" + lodash: "npm:^4.17.21" + uuid: "npm:^3.3.2" + checksum: 10c0/03b5b55b06ed3d6105d9555b5d2e0bb2e0f97f4eed27c62cdcfd386019c4213d85d6d845e4084f440c45a44b5c04b4a0d9f48912c61c7af077e93ca421e9abf8 + languageName: node + linkType: hard + "@webex/internal-plugin-support@npm:2.60.2": version: 2.60.2 resolution: "@webex/internal-plugin-support@npm:2.60.2" @@ -10894,6 +11146,23 @@ __metadata: languageName: node linkType: hard +"@webex/internal-plugin-support@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/internal-plugin-support@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/internal-plugin-device": "npm:3.12.0-task-refactor.1" + "@webex/internal-plugin-search": "npm:3.12.0-task-refactor.1" + 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linkType: hard +"@webex/test-helper-refresh-callback@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/test-helper-refresh-callback@npm:3.12.0-task-refactor.1" + checksum: 10c0/12a3235fabdd8154b62cbb4a5d42e50c17b5b467abf5f6ce209fbabc27f1eedb037b1eeb95d5a45740735c70503781350fadd3741421106bb8134f10fdcd802a + languageName: node + linkType: hard + "@webex/test-helper-retry@npm:2.60.2": version: 2.60.2 resolution: "@webex/test-helper-retry@npm:2.60.2" @@ -12139,6 +12574,15 @@ __metadata: languageName: node linkType: hard +"@webex/test-helper-retry@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/test-helper-retry@npm:3.12.0-task-refactor.1" + dependencies: + es6-promise: "npm:^4.2.8" + checksum: 10c0/df001337ea08508cb4c801cd8849933173038dd2c3e748528ff2bb5790c978523b015c0a643e0940bfb01eb9c197f610693eb16f97f5085779119d1ea3bab797 + languageName: node + linkType: hard + "@webex/test-helper-test-users@npm:2.60.2": version: 2.60.2 resolution: "@webex/test-helper-test-users@npm:2.60.2" @@ -12195,6 +12639,21 @@ __metadata: languageName: node linkType: hard +"@webex/test-helper-test-users@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/test-helper-test-users@npm:3.12.0-task-refactor.1" + dependencies: + "@ciscospark/test-users-legacy": "npm:^1.0.2" + "@webex/test-helper-retry": "npm:3.12.0-task-refactor.1" + "@webex/test-users": "npm:3.12.0-task-refactor.1" + lodash: "npm:^4.17.21" + dependenciesMeta: + "@ciscospark/test-users-legacy": + optional: true + checksum: 10c0/b82c486882c5e48b1cd1967e42c83d7cc04c5bb733dfd7cc93354ff8d77e9c755b880244d016ba0568a5ee638bc3df91f8243cb7c465d5ddf9cbb32b381dc763 + languageName: node + linkType: hard + "@webex/test-users@npm:2.60.2": version: 2.60.2 resolution: "@webex/test-users@npm:2.60.2" @@ -12251,6 +12710,20 @@ __metadata: languageName: node linkType: hard +"@webex/test-users@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/test-users@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/http-core": "npm:3.12.0-task-refactor.1" + "@webex/test-helper-mocha": "npm:3.12.0-task-refactor.1" + btoa: "npm:^1.2.1" + lodash: "npm:^4.17.21" + node-random-name: "npm:^1.0.1" + uuid: "npm:^3.3.2" + checksum: 10c0/bc64c972d287b0c6f4f23d6218ba1433b55dbeccea836cb9a8dd007fbf22ce3c4c894a7660b354242a23915fae9bcbed507a03184e242093f8b6a540aca178fb + languageName: node + linkType: hard + "@webex/test-users@npm:^1.157.0": version: 1.161.0 resolution: "@webex/test-users@npm:1.161.0" @@ -12334,6 +12807,25 @@ __metadata: languageName: node linkType: hard +"@webex/web-client-media-engine@npm:3.35.2": + version: 3.35.2 + resolution: "@webex/web-client-media-engine@npm:3.35.2" + dependencies: + "@webex/json-multistream": "npm:^2.4.3" + "@webex/rtcstats": "npm:^1.5.5" + "@webex/ts-events": "npm:^1.2.1" + "@webex/ts-sdp": "npm:1.8.2" + "@webex/web-capabilities": "npm:^1.7.1" + "@webex/web-media-effects": "npm:2.32.1" + "@webex/webrtc-core": "npm:2.13.4" + async: "npm:^3.2.4" + js-logger: "npm:^1.6.1" + typed-emitter: "npm:^2.1.0" + uuid: "npm:^8.3.2" + checksum: 10c0/113b6171cbff94b18f58b29c8eff55c5545903ebc9f5d95f84427eb020254296df7d8d998348f5e56ac19387b77cce2cbfc92a7a5ea4aaeb047b17d44ea9b941 + languageName: node + linkType: hard + "@webex/web-client-media-engine@npm:3.37.1": version: 3.37.1 resolution: "@webex/web-client-media-engine@npm:3.37.1" @@ -12353,6 +12845,21 @@ __metadata: languageName: node linkType: hard +"@webex/web-media-effects@npm:2.32.1": + version: 2.32.1 + resolution: "@webex/web-media-effects@npm:2.32.1" + dependencies: + "@webex/ladon-ts": "npm:^5.10.0" + events: "npm:^3.3.0" + js-logger: "npm:^1.6.1" + typed-emitter: "npm:^1.4.0" + uuid: "npm:^9.0.1" + worker-timers: "npm:^8.0.21" + yarn: "npm:^1.22.22" + checksum: 10c0/84a49ab9b880fc163bfa2098114097704eb69e174ce2e12c43634215e0be1682a7117e008f51b1f56b5370c6576ff905af17ad5ecf8bd280cc1ed2bdf01cde6d + languageName: node + linkType: hard + "@webex/web-media-effects@npm:2.33.0": version: 2.33.0 resolution: "@webex/web-media-effects@npm:2.33.0" @@ -12452,6 +12959,41 @@ __metadata: languageName: node linkType: hard +"@webex/webex-core@npm:3.12.0-task-refactor.1": + version: 3.12.0-task-refactor.1 + resolution: "@webex/webex-core@npm:3.12.0-task-refactor.1" + dependencies: + "@webex/common": "npm:3.12.0-task-refactor.1" + "@webex/common-timers": "npm:3.12.0-task-refactor.1" + "@webex/http-core": "npm:3.12.0-task-refactor.1" + "@webex/storage-adapter-spec": "npm:3.12.0-task-refactor.1" + ampersand-collection: "npm:^2.0.2" + ampersand-events: "npm:^2.0.2" + ampersand-state: "npm:^5.0.3" + core-decorators: "npm:^0.20.0" + crypto-js: "npm:^4.1.1" + jsonwebtoken: "npm:^9.0.0" + lodash: "npm:^4.17.21" + uuid: "npm:^3.3.2" + checksum: 10c0/0214351ce3d5f83b0630ebb72d9a86bab046360fabe98326bd2d57f28f99e067e459109dc3b2edca35c6e98f275e990d3c26b094167aea7ff52bdd709a00a335 + languageName: node + linkType: hard + +"@webex/webrtc-core@npm:2.13.4": + version: 2.13.4 + resolution: "@webex/webrtc-core@npm:2.13.4" + dependencies: + "@webex/ts-events": "npm:^1.2.1" + "@webex/web-capabilities": "npm:^1.6.1" + "@webex/web-media-effects": "npm:2.32.1" + events: "npm:^3.3.0" + js-logger: "npm:^1.6.1" + typed-emitter: "npm:^2.1.0" + webrtc-adapter: "npm:^8.1.2" + checksum: 10c0/5c1c06b8828cccda14af719935abfb70737346c4ed9e1f24f088edcffcc5a732928523e369bd82b48991252ea0fcb045b0792021710b6a335eec15510068a7a9 + languageName: node + linkType: hard + "@webex/webrtc-core@npm:2.13.5": version: 2.13.5 resolution: "@webex/webrtc-core@npm:2.13.5" @@ -36082,6 +36624,13 @@ __metadata: languageName: node linkType: hard +"xstate@npm:5.24.0": + version: 5.24.0 + resolution: "xstate@npm:5.24.0" + checksum: 10c0/1ecd564493560a6ab0412b5b0edc9e4ed484a681941bb1ce47712f74cf7e418f3239153d6c80a322f15968284937ba098865015ac3cfb76d33ffffaf4cebbcd5 + languageName: node + linkType: hard + "xstate@npm:^4.30.6": version: 4.38.3 resolution: "xstate@npm:4.38.3" From 3c5e16f813cd4b0ec5da8b7e38a237773b8ad195 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Tue, 5 May 2026 21:21:10 +0530 Subject: [PATCH 09/26] fix(task-refactor): publish the task refactor version for epdn --- packages/contact-center/store/package.json | 2 +- .../task/src/Utils/timer-utils.ts | 14 +++++++++- packages/contact-center/task/src/helper.ts | 27 +++++++++++++------ yarn.lock | 10 +++---- 4 files changed, 38 insertions(+), 15 deletions(-) diff --git a/packages/contact-center/store/package.json b/packages/contact-center/store/package.json index d8c5b2bf2..4c6e5d789 100644 --- a/packages/contact-center/store/package.json +++ b/packages/contact-center/store/package.json @@ -23,7 +23,7 @@ "deploy:npm": "yarn npm publish" }, "dependencies": { - "@webex/contact-center": "3.12.0-task-refactor.1", + "@webex/contact-center": "3.12.0-task-refactor.2", "mobx": "6.13.5", "typescript": "5.6.3" }, diff --git a/packages/contact-center/task/src/Utils/timer-utils.ts b/packages/contact-center/task/src/Utils/timer-utils.ts index b3ccbc614..82ccf4631 100644 --- a/packages/contact-center/task/src/Utils/timer-utils.ts +++ b/packages/contact-center/task/src/Utils/timer-utils.ts @@ -128,7 +128,19 @@ export function calculateConsultTimerData( // Use the LATEST consult media, not the first. After transfer → re-consult // the backend keeps the old consult media (with stale isHold=true) alongside // the new one. Array.find() would return the old stale entry. - const consultMedia = findLatestConsultMedia(interaction); + let consultMedia = findLatestConsultMedia(interaction); + + // Consulted agent (Agent 2): their call is mType "mainCall" not "consult". + // When the initiator switches away, Agent 2's mainCall is put on hold. + if (!consultMedia && interaction?.media) { + const mainMedia = Object.values(interaction.media).find( + (m: any) => m?.mType === 'mainCall' + ) as any; + if (mainMedia) { + consultMedia = mainMedia; + } + } + const isConsultMediaHeld = consultMedia?.isHold === true; const consultHoldTimestamp = consultMedia?.holdTimestamp ?? null; const consultCallHeld = isConsultMediaHeld && consultHoldTimestamp !== null && consultHoldTimestamp > 0; diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 82c33c847..3384375fd 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -957,17 +957,28 @@ export const useCallControl = (props: useCallControlProps) => { const consultMediaId = findMediaResourceId(currentTask, 'consult'); const consultMedia = consultMediaId ? interaction?.media?.[consultMediaId] : null; - let consultedAgentId: string | null = null; + let recoveredTo: string | null = null; + let recoveredDestinationType: DestinationType = 'agent' as DestinationType; if (consultMedia?.participants) { - consultedAgentId = consultMedia.participants.find((pid: string) => { - const p = interaction?.participants?.[pid]; - return p && p.id !== myAgentId && p.pType === 'Agent'; - }) ?? null; + for (const pid of consultMedia.participants) { + const p = interaction?.participants?.[pid] as any; + if (!p || p.id === myAgentId) continue; + if (p.pType === 'Agent') { + recoveredTo = pid; + recoveredDestinationType = 'agent' as DestinationType; + break; + } + if (p.pType === 'EP-DN' && p.epId) { + recoveredTo = p.epId; + recoveredDestinationType = 'entryPoint' as DestinationType; + break; + } + } } - if (consultedAgentId) { - destination = {to: consultedAgentId, destinationType: 'agent' as DestinationType}; - logger.info(`Recovered consult destination from interaction data: ${consultedAgentId}`, { + if (recoveredTo) { + destination = {to: recoveredTo, destinationType: recoveredDestinationType}; + logger.info(`Recovered consult destination from interaction data: ${recoveredTo}`, { module: 'useCallControl', method: 'consultTransfer', }); diff --git a/yarn.lock b/yarn.lock index 8f33fc096..0b64ba9fe 100644 --- a/yarn.lock +++ b/yarn.lock @@ -9544,7 +9544,7 @@ __metadata: "@testing-library/react": "npm:16.0.1" "@types/jest": "npm:29.5.14" "@types/react-test-renderer": "npm:18" - "@webex/contact-center": "npm:3.12.0-task-refactor.1" + "@webex/contact-center": "npm:3.12.0-task-refactor.2" "@webex/test-fixtures": "workspace:*" babel-jest: "npm:29.7.0" babel-loader: "npm:9.2.1" @@ -9937,9 +9937,9 @@ __metadata: languageName: node linkType: hard -"@webex/contact-center@npm:3.12.0-task-refactor.1": - version: 3.12.0-task-refactor.1 - resolution: "@webex/contact-center@npm:3.12.0-task-refactor.1" +"@webex/contact-center@npm:3.12.0-task-refactor.2": + version: 3.12.0-task-refactor.2 + resolution: "@webex/contact-center@npm:3.12.0-task-refactor.2" dependencies: "@types/platform": "npm:1.3.4" "@webex/calling": "npm:3.12.0-task-refactor.1" @@ -9953,7 +9953,7 @@ __metadata: lodash: "npm:^4.17.21" uuid: "npm:^3.3.2" xstate: "npm:5.24.0" - checksum: 10c0/97716e89bfa829f4400f2511016f7252c0bab27eebbc8db37a568d38db4d614c492a519cc6d04a6c893964498fc65a055bde0f1b8d078d8e57393d7f56af2321 + checksum: 10c0/b27f63bb5c7629d5ab1e4ec4cf3623c09b860dbf25b83ef57592c59d3e5c6aa7520a9c99bdfb15b6a181770db48dd97d4ac0c69a9a4ff62c5ba32b6bbe528967 languageName: node linkType: hard From 0cbf4ad82840b9a56f6db9946d8e5ea13a7c253e Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Fri, 8 May 2026 13:26:37 +0530 Subject: [PATCH 10/26] fix(task-refactor): fixes for bug bash --- .../task/CallControl/call-control.tsx | 2 +- .../call-control-cad.styles.scss | 19 +++++++++++ .../task/CallControlCAD/call-control-cad.tsx | 31 ++++++++++++++--- .../src/components/task/Task/task.utils.ts | 34 ++++++++++++++++++- .../src/components/task/task.types.ts | 23 +++++++++++++ .../task/src/Utils/timer-utils.ts | 13 ++++--- .../task/src/Utils/useHoldTimer.ts | 10 +++++- packages/contact-center/task/src/helper.ts | 12 +++++-- 8 files changed, 130 insertions(+), 14 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx index 50b796152..41501e7ad 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.tsx @@ -250,7 +250,7 @@ function CallControlComponent(props: CallControlComponentProps) { showEntryPointTab: false, } } - isConferenceInProgress={currentTask?.data?.isConferenceInProgress ?? false} + isConferenceInProgress={controls?.main?.exitConference?.isVisible ?? false} logger={logger} /> ) : null} diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.styles.scss b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.styles.scss index 068a103dc..06aaad318 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.styles.scss +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.styles.scss @@ -20,6 +20,25 @@ font-weight: 250; } } + +} + +.global-variables { + display: flex; + flex-flow: row wrap; + justify-content: space-between; + width: 100%; + max-height: 11.25rem; + overflow-y: auto; + margin-top: 0.75rem; + + .global-variable-item { + flex-basis: 50%; + min-width: 0; + box-sizing: border-box; + padding: 0.125rem 0; + line-height: 1.75rem; + } } /* On-hold chip styling */ diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index ae27617df..8cacc2093 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -5,7 +5,8 @@ import {Brandvisual, Icon, Tooltip, Button} from '@momentum-design/components/di import './call-control-cad.styles.scss'; import TaskTimer from '../TaskTimer/index'; import CallControlConsultComponent from '../CallControl/CallControlCustom/call-control-consult'; -import {MEDIA_CHANNEL as MediaChannelType, CallControlComponentProps} from '../task.types'; +import {MEDIA_CHANNEL as MediaChannelType, CallControlComponentProps, CallAssociatedDataMap} from '../task.types'; +import {getAgentViewableGlobalVariables} from '../Task/task.utils'; import {getMediaTypeInfo} from '../../../utils'; import { @@ -68,6 +69,10 @@ const CallControlCADComponent: React.FC = (props) => const ani = currentTask?.data?.interaction?.callAssociatedDetails?.ani; const dn = currentTask?.data?.interaction?.callAssociatedDetails?.dn; + // eslint-disable-next-line @typescript-eslint/no-explicit-any + const callAssociatedData = (currentTask?.data?.interaction as any)?.callAssociatedData as CallAssociatedDataMap | undefined; + const globalVariables = getAgentViewableGlobalVariables(callAssociatedData); + // Create unique IDs for tooltips const customerNameTriggerId = `customer-name-trigger-${currentTask.data.interaction.interactionId}`; const customerNameTooltipId = `customer-name-tooltip-${currentTask.data.interaction.interactionId}`; @@ -112,7 +117,7 @@ const CallControlCADComponent: React.FC = (props) => }; const renderPhoneNumber = () => { - const phoneText = isSocial ? customerName || NO_CUSTOMER_NAME : dn || NO_PHONE_NUMBER; + const phoneText = isSocial ? customerName || NO_CUSTOMER_NAME : ani || NO_PHONE_NUMBER; const labelText = isSocial ? CUSTOMER_NAME : PHONE_NUMBER; const textComponent = ( @@ -177,7 +182,7 @@ const CallControlCADComponent: React.FC = (props) => )} - {currentTask?.data?.isConferenceInProgress && !controls?.main?.wrapup?.isVisible && ( + {controls?.main?.exitConference?.isVisible && !controls?.main?.wrapup?.isVisible && ( <>
    @@ -242,7 +247,7 @@ const CallControlCADComponent: React.FC = (props) =>
    - {!controls?.main?.wrapup?.isVisible && controls?.main?.recording?.isVisible && ( + {!controls?.main?.wrapup?.isVisible && isTelephony && (
    @@ -255,6 +260,24 @@ const CallControlCADComponent: React.FC = (props) => {renderPhoneNumber()} + {globalVariables.length > 0 && ( +
    + {globalVariables.map((variable) => ( +
    + + {variable.displayName || variable.name} + + + {variable.value || ''} + +
    + ))} +
    + )} {(controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible) && !controls?.main?.wrapup?.isVisible && (
    diff --git a/packages/contact-center/cc-components/src/components/task/Task/task.utils.ts b/packages/contact-center/cc-components/src/components/task/Task/task.utils.ts index 3f4b9b86b..6bec610c5 100644 --- a/packages/contact-center/cc-components/src/components/task/Task/task.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/Task/task.utils.ts @@ -1,6 +1,38 @@ -import type {MEDIA_CHANNEL as MediaChannelType, TaskComponentData} from '../task.types'; +import type {MEDIA_CHANNEL as MediaChannelType, TaskComponentData, CADVariable, CallAssociatedDataMap} from '../task.types'; import {getMediaTypeInfo} from '../../../utils'; +/** System CAD variable keys that are already displayed elsewhere in the UI. */ +export const SYSTEM_CAD_KEYS = new Set([ + 'ani', + 'dn', + 'customerName', + 'virtualTeamName', + 'ronaTimeout', + 'FC-DESKTOP-VIEW', +]); + +/** + * Returns agent-viewable global variables from a callAssociatedData map, + * excluding system variables that are already rendered elsewhere. + */ +export const getAgentViewableGlobalVariables = ( + callAssociatedData: CallAssociatedDataMap | undefined +): CADVariable[] => { + if (!callAssociatedData || typeof callAssociatedData !== 'object') { + return []; + } + + return Object.entries(callAssociatedData) + .filter(([key, cadVar]) => { + if (!cadVar || !cadVar.name) return false; + if (cadVar.agentViewable === false) return false; + if (!cadVar.global) return false; + if (SYSTEM_CAD_KEYS.has(key)) return false; + return true; + }) + .map(([, cadVar]) => cadVar); +}; + /** * Capitalizes the first word of a string * @param str - The string to capitalize diff --git a/packages/contact-center/cc-components/src/components/task/task.types.ts b/packages/contact-center/cc-components/src/components/task/task.types.ts index 4a74429d8..c8d3e5cd4 100644 --- a/packages/contact-center/cc-components/src/components/task/task.types.ts +++ b/packages/contact-center/cc-components/src/components/task/task.types.ts @@ -17,6 +17,29 @@ import { type Enum> = T[keyof T]; +/** + * Represents a single Call Associated Data (CAD) variable on an interaction. + * Global variables have `global: true` and are set by flow control. + */ +export interface CADVariable { + name: string; + displayName: string; + value: string; + type: string; + agentEditable: boolean; + agentViewable: boolean; + global: boolean; + isSecure: boolean; + secureKeyId: string; + secureKeyVersion: number; +} + +/** + * Record of CAD variables keyed by variable name. + * This is the shape of `callAssociatedData` on the interaction at runtime. + */ +export type CallAssociatedDataMap = Record; + /** * Target types for consult/transfer operations */ diff --git a/packages/contact-center/task/src/Utils/timer-utils.ts b/packages/contact-center/task/src/Utils/timer-utils.ts index 82ccf4631..73699816a 100644 --- a/packages/contact-center/task/src/Utils/timer-utils.ts +++ b/packages/contact-center/task/src/Utils/timer-utils.ts @@ -68,11 +68,14 @@ export function calculateStateTimerData( postCallTimestamp = participant.currentStateTimestamp || 0; - if (controls.main?.wrapup?.isVisible && wrapUpTimestamp) { - return { - label: TIMER_LABEL_WRAP_UP, - timestamp: wrapUpTimestamp, - }; + if (controls.main?.wrapup?.isVisible) { + const effectiveWrapUpTimestamp = wrapUpTimestamp || currentTask.data?.eventTime || 0; + if (effectiveWrapUpTimestamp) { + return { + label: TIMER_LABEL_WRAP_UP, + timestamp: effectiveWrapUpTimestamp, + }; + } } const isInPostCall = interaction?.state === 'post_call' || participant?.currentState === 'post_call'; diff --git a/packages/contact-center/task/src/Utils/useHoldTimer.ts b/packages/contact-center/task/src/Utils/useHoldTimer.ts index 0cbb5752b..8573fa2bf 100644 --- a/packages/contact-center/task/src/Utils/useHoldTimer.ts +++ b/packages/contact-center/task/src/Utils/useHoldTimer.ts @@ -41,9 +41,17 @@ export const useHoldTimer = (currentTask: ITask | null, controls?: TaskUIControl const isConsulting = controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible; + const customerPresent = Boolean( + currentTask?.data?.interaction?.participants && + Object.values(currentTask.data.interaction.participants).some( + (p: any) => p?.pType === 'Customer' && !p?.hasLeft + ) + ); + // During consulting, activeLeg='consult' means the main call is on hold. // Outside consulting, fall back to the actual media hold state. - const mainCallOnHold = isConsulting + // When customer has left, never show the hold timer (follows Agent Desktop behavior). + const mainCallOnHold = isConsulting && customerPresent ? controls?.activeLeg === 'consult' : currentTask ? isInteractionOnHold(currentTask) diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 3384375fd..0816b7ed7 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -332,6 +332,12 @@ export const useCallControl = (props: useCallControlProps) => { }, [currentTask]); useEffect(() => { + // During conference, the call is never on hold + const isInConference = controls?.main?.exitConference?.isVisible; + if (isInConference) { + setIsHeld(false); + return; + } // During consulting, derive hold state from activeLeg (set synchronously // by the SDK on switch). Raw media data has a timing gap — the backend // hold/unhold response arrives after the switch event, so media.isHold @@ -352,7 +358,7 @@ export const useCallControl = (props: useCallControlProps) => { const participants = getConferenceParticipants(currentTask, store.cc.agentConfig.agentId); setConferenceParticipants(participants); } - }, [currentTask]); + }, [currentTask, controls]); // Function to extract consulting agent information const extractConsultingAgent = useCallback(() => { try { @@ -1123,9 +1129,11 @@ export const useCallControl = (props: useCallControlProps) => { } }, [currentTask, controls, agentId, consultMediaIsHold, consultMediaId, participantConsultState]); + const effectiveIsHeld = controls?.main?.exitConference?.isVisible ? false : isHeld; + return { currentTask, - isHeld, + isHeld: effectiveIsHeld, endCall, toggleHold, toggleRecording, From e85e054f8ecff97c374a8e53c75a242e0aaf3de7 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Fri, 8 May 2026 15:09:25 +0530 Subject: [PATCH 11/26] fix(task-refactor): fix conference bug --- packages/contact-center/task/src/helper.ts | 9 +++++++-- 1 file changed, 7 insertions(+), 2 deletions(-) diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 0816b7ed7..f48ec7d65 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -333,7 +333,9 @@ export const useCallControl = (props: useCallControlProps) => { useEffect(() => { // During conference, the call is never on hold - const isInConference = controls?.main?.exitConference?.isVisible; + const isInConference = + controls?.main?.exitConference?.isVisible || + currentTask?.data?.interaction?.state === 'conference'; if (isInConference) { setIsHeld(false); return; @@ -1129,7 +1131,10 @@ export const useCallControl = (props: useCallControlProps) => { } }, [currentTask, controls, agentId, consultMediaIsHold, consultMediaId, participantConsultState]); - const effectiveIsHeld = controls?.main?.exitConference?.isVisible ? false : isHeld; + const isInConferenceState = + controls?.main?.exitConference?.isVisible || + currentTask?.data?.interaction?.state === 'conference'; + const effectiveIsHeld = isInConferenceState ? false : isHeld; return { currentTask, From 2792b0bea71f1af279536768c3f5c24c7ec2df54 Mon Sep 17 00:00:00 2001 From: Shreyas Sharma Date: Sun, 10 May 2026 23:35:53 +0530 Subject: [PATCH 12/26] fix(consult): fix CAD with correct consult agent details --- .../call-control-custom.utils.ts | 4 +- .../task/CallControl/call-control.utils.ts | 3 +- .../call-control-custom.util.tsx | 31 +++++++ .../task/CallControl/call-control.utils.tsx | 40 ++++++++ packages/contact-center/task/src/helper.ts | 91 ++++++++----------- 5 files changed, 116 insertions(+), 53 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts index a102412a3..4ef5026c6 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts @@ -27,6 +27,7 @@ export const createConsultButtons = ( try { const consultCtrl = controls?.consult; const mainCtrl = controls?.main; + const isConsultLegActive = controls?.activeLeg === 'consult'; return [ { key: 'mute', @@ -34,7 +35,8 @@ export const createConsultButtons = ( onClick: toggleConsultMute, tooltip: isMuted ? UNMUTE_CALL : MUTE_CALL, className: `${isMuted ? 'call-control-button-muted' : 'call-control-button'}`, - disabled: !(consultCtrl?.mute?.isEnabled ?? false), + // Consult mute should only be interactive while consult leg is active. + disabled: !isConsultLegActive || !(consultCtrl?.mute?.isEnabled ?? false), isVisible: consultCtrl?.mute?.isVisible ?? false, }, { diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts index 34ba47809..d921ed6db 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts @@ -212,7 +212,8 @@ export const buildCallControlButtons = ( onClick: handleMuteToggleFunc, tooltip: isMuted ? UNMUTE_CALL : MUTE_CALL, className: `${isMuted ? 'call-control-button-muted' : 'call-control-button'}`, - disabled: isMuteButtonDisabled, + // Respect SDK state and temporary click-guard state. + disabled: isMuteButtonDisabled || !(mainCtrl?.mute?.isEnabled ?? false), isVisible: mainCtrl?.mute?.isVisible ?? false, dataTestId: 'call-control:mute-toggle', }, diff --git a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx index 4365f6e88..ca76bba28 100644 --- a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx +++ b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx @@ -188,6 +188,37 @@ describe('Call Control Custom Utils', () => { const muteButton = buttons.find((b) => b.key === 'mute'); expect(muteButton?.isVisible).toBe(false); }); + + it('should disable consult mute when active leg is main', () => { + const nestedControls = { + activeLeg: 'main', + main: { + endConsult: {isVisible: true, isEnabled: true}, + }, + consult: { + mute: {isVisible: true, isEnabled: true}, + switch: {isVisible: true, isEnabled: true}, + transfer: {isVisible: true, isEnabled: true}, + mergeToConference: {isVisible: true, isEnabled: true}, + endConsult: {isVisible: true, isEnabled: true}, + }, + }; + + const buttons = createConsultButtons( + false, + nestedControls as never, + jest.fn(), + jest.fn(), + jest.fn(), + jest.fn(), + jest.fn(), + loggerMock + ); + + const muteButton = buttons.find((b) => b.key === 'mute'); + expect(muteButton?.isVisible).toBe(true); + expect(muteButton?.disabled).toBe(true); + }); }); describe('getVisibleButtons', () => { diff --git a/packages/contact-center/cc-components/tests/components/task/CallControl/call-control.utils.tsx b/packages/contact-center/cc-components/tests/components/task/CallControl/call-control.utils.tsx index 0e8976e59..a579e7b96 100644 --- a/packages/contact-center/cc-components/tests/components/task/CallControl/call-control.utils.tsx +++ b/packages/contact-center/cc-components/tests/components/task/CallControl/call-control.utils.tsx @@ -671,6 +671,46 @@ describe('CallControl Utils', () => { dataTestId: 'call-control:exit-conference', }); }); + + it('should disable mute button when sdk marks main mute disabled', () => { + const nestedControls = { + main: { + mute: {isVisible: true, isEnabled: false}, + hold: {isVisible: false, isEnabled: false}, + consult: {isVisible: false, isEnabled: false}, + transfer: {isVisible: false, isEnabled: false}, + recording: {isVisible: false, isEnabled: false}, + end: {isVisible: false, isEnabled: false}, + conference: {isVisible: false, isEnabled: false}, + switch: {isVisible: false, isEnabled: false}, + exitConference: {isVisible: false, isEnabled: false}, + }, + consult: { + endConsult: {isVisible: false, isEnabled: false}, + }, + }; + + const buttons = buildCallControlButtons( + false, + false, + false, + mockMediaTypeInfo, + nestedControls as never, + false, + mockFunctions.handleMuteToggleFunc, + mockFunctions.handleToggleHoldFunc, + mockFunctions.toggleRecording, + mockFunctions.endCall, + mockFunctions.exitConference, + mockFunctions.switchToConsult, + jest.fn(), + jest.fn() + ); + + const muteButton = buttons.find((b) => b.id === 'mute'); + expect(muteButton?.isVisible).toBe(true); + expect(muteButton?.disabled).toBe(true); + }); }); describe('filterButtonsForConsultation', () => { diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index f48ec7d65..9773e3049 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -25,7 +25,12 @@ import store, { isInteractionOnHold, MEDIA_TYPE_TELEPHONY_LOWER, } from '@webex/cc-store'; -import {TIMER_LABEL_CONSULTING, TIMER_LABEL_CONSULT_REQUESTED, TIMER_LABEL_CONSULT_ON_HOLD, TIMER_LABEL_WRAP_UP} from './Utils/constants'; +import { + TIMER_LABEL_CONSULTING, + TIMER_LABEL_CONSULT_REQUESTED, + TIMER_LABEL_CONSULT_ON_HOLD, + TIMER_LABEL_WRAP_UP, +} from './Utils/constants'; import {calculateStateTimerData, calculateConsultTimerData, findLatestConsultMedia} from './Utils/timer-utils'; import {useHoldTimer} from './Utils/useHoldTimer'; import {OutdialAniEntriesResponse} from '@webex/contact-center/dist/types/services/config/types'; @@ -334,8 +339,7 @@ export const useCallControl = (props: useCallControlProps) => { useEffect(() => { // During conference, the call is never on hold const isInConference = - controls?.main?.exitConference?.isVisible || - currentTask?.data?.interaction?.state === 'conference'; + controls?.main?.exitConference?.isVisible || currentTask?.data?.interaction?.state === 'conference'; if (isInConference) { setIsHeld(false); return; @@ -368,6 +372,9 @@ export const useCallControl = (props: useCallControlProps) => { const {interaction} = currentTask.data; const myAgentId = store.cc.agentConfig?.agentId; + const currentDestination = store.lastConsultDestination; + const destinationType = currentDestination?.destinationType; + const destinationId = currentDestination?.to; // For Entry Point or Dial Number consults, check if destination agent has joined if (lastTargetType === TARGET_TYPE.ENTRY_POINT || lastTargetType === TARGET_TYPE.DIAL_NUMBER) { @@ -396,8 +403,10 @@ export const useCallControl = (props: useCallControlProps) => { // eslint-disable-next-line @typescript-eslint/no-explicit-any const participant = interaction.participants[consultParticipantId] as any; const phoneNumber = participant.dn || participant.id; + const matchesCurrentDestination = + !destinationId || participant.epId === destinationId || participant.id === destinationId; - if (phoneNumber && phoneNumber !== consultAgentName) { + if (phoneNumber && matchesCurrentDestination) { setConsultAgentName(phoneNumber); logger.info(`${lastTargetType} consult ringing - showing phone number: ${phoneNumber}`, { module: 'widget-cc-task#helper.ts', @@ -418,7 +427,12 @@ export const useCallControl = (props: useCallControlProps) => { // Find the agent participant in consult media who is not the current agent const consultParticipantId = consultMedia.participants?.find((participantId: string) => { const participant = interaction.participants[participantId]; - return participant && participant.id !== myAgentId && participant.pType === 'Agent'; + const matchesDestination = + destinationType !== 'agent' || + !destinationId || + participantId === destinationId || + participant?.id === destinationId; + return participant && participant.id !== myAgentId && participant.pType === 'Agent' && matchesDestination; }); if (consultParticipantId && interaction.participants[consultParticipantId]) { @@ -430,45 +444,12 @@ export const useCallControl = (props: useCallControlProps) => { }); } } else { - // Fallback: Use old logic if consult media not found - const otherAgents = Object.values(interaction.participants || {}).filter( - (participant) => participant.pType === 'Agent' && participant.id !== myAgentId - ); - - // In a conference with multiple agents, find the agent currently being consulted - // Priority: 1) consultState="consulting" 2) most recent consultTimestamp - let foundAgent: {id: string; name: string} | null = null; - - if (otherAgents.length > 0) { - // eslint-disable-next-line @typescript-eslint/no-explicit-any - const consultingAgent = otherAgents.find((agent: any) => agent.consultState === 'consulting'); - - if (consultingAgent) { - foundAgent = { - id: consultingAgent.id, - name: consultingAgent.name, - }; - } else { - // Fallback: Find agent with most recent consultTimestamp - // eslint-disable-next-line @typescript-eslint/no-explicit-any - const agentWithMostRecentTimestamp = otherAgents.reduce((latest: any, current: any) => { - const currentTimestamp = current.consultTimestamp || current.joinTimestamp || 0; - const latestTimestamp = latest ? latest.consultTimestamp || latest.joinTimestamp || 0 : 0; - return currentTimestamp >= latestTimestamp ? current : latest; - }, null); - - if (agentWithMostRecentTimestamp) { - foundAgent = { - id: agentWithMostRecentTimestamp.id, - name: agentWithMostRecentTimestamp.name, - }; - } - } - } - - if (foundAgent) { - setConsultAgentName(foundAgent.name); - logger.info(`Consulting agent detected (fallback): ${foundAgent.name} ${foundAgent.id}`, { + // When consult media is temporarily missing, trust the current consult + // destination instead of broad participant fallbacks that can be stale. + if (destinationType === 'agent' && destinationId && interaction.participants?.[destinationId]) { + const targetedAgent = interaction.participants[destinationId]; + setConsultAgentName(targetedAgent.name || targetedAgent.id); + logger.info(`Consulting agent detected (destination): ${targetedAgent.name} ${targetedAgent.id}`, { module: 'widget-cc-task#helper.ts', method: 'useCallControl#extractConsultingAgent', }); @@ -481,7 +462,7 @@ export const useCallControl = (props: useCallControlProps) => { method: 'extractConsultingAgent', }); } - }, [currentTask, logger, lastTargetType, consultAgentName, setConsultAgentName]); + }, [currentTask, logger, lastTargetType]); // Extract main call timestamp whenever currentTask changes useEffect(() => { @@ -893,6 +874,10 @@ export const useCallControl = (props: useCallControlProps) => { holdParticipants: !allowParticipantsToInteract, }; + // Update target type at source before consult starts so extraction logic + // does not use a stale previous consult target type. + setLastTargetType(destinationType as TargetType); + store.setLastConsultDestination({to: consultDestination, destinationType}); if (destinationType === 'queue') { @@ -969,7 +954,7 @@ export const useCallControl = (props: useCallControlProps) => { let recoveredDestinationType: DestinationType = 'agent' as DestinationType; if (consultMedia?.participants) { for (const pid of consultMedia.participants) { - const p = interaction?.participants?.[pid] as any; + const p = interaction?.participants?.[pid] as {id?: string; pType?: string; epId?: string} | undefined; if (!p || p.id === myAgentId) continue; if (p.pType === 'Agent') { recoveredTo = pid; @@ -1100,9 +1085,14 @@ export const useCallControl = (props: useCallControlProps) => { setStateTimerTimestamp(stateTimerData.timestamp); } }, [ - currentTask, controls, agentId, - participantIsWrapUp, participantWrapUpTimestamp, participantLastUpdated, - participantCurrentState, interactionState, + currentTask, + controls, + agentId, + participantIsWrapUp, + participantWrapUpTimestamp, + participantLastUpdated, + participantCurrentState, + interactionState, ]); // Calculate consult timer label and timestamp. @@ -1132,8 +1122,7 @@ export const useCallControl = (props: useCallControlProps) => { }, [currentTask, controls, agentId, consultMediaIsHold, consultMediaId, participantConsultState]); const isInConferenceState = - controls?.main?.exitConference?.isVisible || - currentTask?.data?.interaction?.state === 'conference'; + controls?.main?.exitConference?.isVisible || currentTask?.data?.interaction?.state === 'conference'; const effectiveIsHeld = isInConferenceState ? false : isHeld; return { From 4c6e8ae7f11fc3f57ed85919110cdd081945cd6f Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Mon, 18 May 2026 09:55:42 +0530 Subject: [PATCH 13/26] fix(task-refactor): fix digital channel task not rendering --- packages/contact-center/store/package.json | 2 +- packages/contact-center/task/src/helper.ts | 1 + yarn.lock | 10 +++++----- 3 files changed, 7 insertions(+), 6 deletions(-) diff --git a/packages/contact-center/store/package.json b/packages/contact-center/store/package.json index 4c6e5d789..206575d78 100644 --- a/packages/contact-center/store/package.json +++ b/packages/contact-center/store/package.json @@ -23,7 +23,7 @@ "deploy:npm": "yarn npm publish" }, "dependencies": { - "@webex/contact-center": "3.12.0-task-refactor.2", + "@webex/contact-center": "3.12.0-task-refactor.4", "mobx": "6.13.5", "typescript": "5.6.3" }, diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 9773e3049..cfcaeb3f0 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -1215,6 +1215,7 @@ export const useOutdialCall = (props: useOutdialCallProps) => { module: 'widget-OutdialCall#helper.ts', method: 'startOutdial', }); + store.handleOutdialFailed(error.message || 'Outdial failed'); }); } catch (error) { logger?.error(`CC-Widgets: Task: Error in startOutdial - ${error.message}`, { diff --git a/yarn.lock b/yarn.lock index 0b64ba9fe..b44955149 100644 --- a/yarn.lock +++ b/yarn.lock @@ -9544,7 +9544,7 @@ __metadata: "@testing-library/react": "npm:16.0.1" "@types/jest": "npm:29.5.14" "@types/react-test-renderer": "npm:18" - "@webex/contact-center": "npm:3.12.0-task-refactor.2" + "@webex/contact-center": "npm:3.12.0-task-refactor.4" "@webex/test-fixtures": "workspace:*" babel-jest: "npm:29.7.0" babel-loader: "npm:9.2.1" @@ -9937,9 +9937,9 @@ __metadata: languageName: node linkType: hard -"@webex/contact-center@npm:3.12.0-task-refactor.2": - version: 3.12.0-task-refactor.2 - resolution: "@webex/contact-center@npm:3.12.0-task-refactor.2" +"@webex/contact-center@npm:3.12.0-task-refactor.4": + version: 3.12.0-task-refactor.4 + resolution: "@webex/contact-center@npm:3.12.0-task-refactor.4" dependencies: "@types/platform": "npm:1.3.4" "@webex/calling": "npm:3.12.0-task-refactor.1" @@ -9953,7 +9953,7 @@ __metadata: lodash: "npm:^4.17.21" uuid: "npm:^3.3.2" xstate: "npm:5.24.0" - checksum: 10c0/b27f63bb5c7629d5ab1e4ec4cf3623c09b860dbf25b83ef57592c59d3e5c6aa7520a9c99bdfb15b6a181770db48dd97d4ac0c69a9a4ff62c5ba32b6bbe528967 + checksum: 10c0/759b8482081c9d479a50c3683791b4608d808bd56357099d17352be635e15a45f2ad4eb559d18735e3454f3ec4ce8ef03bf38fe6788be062995f46e074d996a8 languageName: node linkType: hard From cb25518ee1d03d02f16cd1c929824ef944be4541 Mon Sep 17 00:00:00 2001 From: Shreyas Sharma Date: Tue, 19 May 2026 00:44:35 +0530 Subject: [PATCH 14/26] fix(MPC): fix hold/resume behavious in MPC --- .../task/CallControlCAD/call-control-cad.tsx | 2 +- packages/contact-center/task/src/helper.ts | 74 ++++++++-- packages/contact-center/task/tests/helper.ts | 126 ++++++++++++++++++ 3 files changed, 187 insertions(+), 15 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index 8cacc2093..dec3887b0 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -232,7 +232,7 @@ const CallControlCADComponent: React.FC = (props) => )}
    - {!controls?.main?.wrapup?.isVisible && isHeld && !controls?.main?.endConsult?.isVisible && ( + {!controls?.main?.wrapup?.isVisible && isHeld && ( <> •
    diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 9773e3049..aff17adf7 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -337,22 +337,72 @@ export const useCallControl = (props: useCallControlProps) => { }, [currentTask]); useEffect(() => { - // During conference, the call is never on hold - const isInConference = - controls?.main?.exitConference?.isVisible || currentTask?.data?.interaction?.state === 'conference'; - if (isInConference) { - setIsHeld(false); - return; - } + // Prefer the latest state-machine taskData snapshot when available. + // currentTask.data can lag one event behind in conference transitions. + // eslint-disable-next-line @typescript-eslint/no-explicit-any + const latestTaskData = (currentTask as any)?.state?.context?.taskData; + const interaction = latestTaskData?.interaction ?? currentTask?.data?.interaction; + const isInConference = interaction?.state === 'conference'; + const taskEventType = latestTaskData?.type ?? currentTask?.data?.type; + const isExplicitUnheldEvent = taskEventType === 'AgentContactUnheld'; + const isExplicitHeldEvent = taskEventType === 'AgentContactHeld'; + const currentCallProcessingDetails = interaction?.callProcessingDetails as Record | undefined; + const latestCallProcessingDetails = latestTaskData?.interaction?.callProcessingDetails as + | Record + | undefined; + const conferenceHoldParticipant = + currentCallProcessingDetails?.conferenceHoldParticipant ?? latestCallProcessingDetails?.conferenceHoldParticipant; + const conferenceHoldKnown = + conferenceHoldParticipant === true || + conferenceHoldParticipant === false || + conferenceHoldParticipant === 'true' || + conferenceHoldParticipant === 'false'; + const isConferenceParticipantHeld = conferenceHoldParticipant === true || conferenceHoldParticipant === 'true'; + // During consulting, derive hold state from activeLeg (set synchronously // by the SDK on switch). Raw media data has a timing gap — the backend // hold/unhold response arrives after the switch event, so media.isHold // is stale at the time the controls update. const isConsulting = controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible; - if (isConsulting) { + if (isInConference) { + // Event type is the strongest signal for hold/unhold transitions in + // conference flows and should override stale callProcessingDetails. + if (isExplicitUnheldEvent) { + setIsHeld(false); + return; + } + if (isExplicitHeldEvent) { + setIsHeld(true); + return; + } + + // In conference, hold can be represented either by main leg media hold + // or by callProcessingDetails.conferenceHoldParticipant. + const mainCallHeld = interaction?.media + ? Object.values(interaction.media).some( + // eslint-disable-next-line @typescript-eslint/no-explicit-any + (media: any) => (media?.mType === 'mainCall' || media?.mType === 'main') && media?.isHold === true + ) + : false; + if (conferenceHoldKnown) { + setIsHeld(mainCallHeld || isConferenceParticipantHeld); + } else { + // No explicit conference hold signal -> trust current media hold only. + // This avoids stale "Resume"/On Hold UI when previous snapshots were held. + setIsHeld(mainCallHeld); + } + } else if (isConsulting) { setIsHeld(controls?.activeLeg === 'consult'); } else { - setIsHeld(currentTask ? isInteractionOnHold(currentTask) : false); + const mainCallHeld = interaction?.media + ? Object.values(interaction.media).some( + // eslint-disable-next-line @typescript-eslint/no-explicit-any + (media: any) => (media?.mType === 'mainCall' || media?.mType === 'main') && media?.isHold === true + ) + : currentTask + ? isInteractionOnHold(currentTask) + : false; + setIsHeld(mainCallHeld); } }, [currentTask, controls]); @@ -1121,13 +1171,9 @@ export const useCallControl = (props: useCallControlProps) => { } }, [currentTask, controls, agentId, consultMediaIsHold, consultMediaId, participantConsultState]); - const isInConferenceState = - controls?.main?.exitConference?.isVisible || currentTask?.data?.interaction?.state === 'conference'; - const effectiveIsHeld = isInConferenceState ? false : isHeld; - return { currentTask, - isHeld: effectiveIsHeld, + isHeld, endCall, toggleHold, toggleRecording, diff --git a/packages/contact-center/task/tests/helper.ts b/packages/contact-center/task/tests/helper.ts index a0c63d574..60b8ae686 100644 --- a/packages/contact-center/task/tests/helper.ts +++ b/packages/contact-center/task/tests/helper.ts @@ -957,6 +957,132 @@ describe('useCallControl', () => { expect(mockOnHoldResume).toHaveBeenCalledWith({isHeld: false, task: mockCurrentTask}); }); + describe('conference hold precedence', () => { + const buildConferenceTask = ( + overrides: { + eventType?: string; + conferenceHoldParticipant?: boolean | string; + mainCallIsHold?: boolean; + } = {} + ) => { + const {eventType = 'AgentConsultConferenced', conferenceHoldParticipant, mainCallIsHold = false} = overrides; + const interaction = { + ...mockCurrentTask.data.interaction, + state: 'conference', + callProcessingDetails: { + ...mockCurrentTask.data.interaction.callProcessingDetails, + ...(conferenceHoldParticipant !== undefined ? {conferenceHoldParticipant} : {}), + }, + media: { + main: { + mType: 'mainCall', + isHold: mainCallIsHold, + mediaResourceId: 'main', + participants: ['agent1'], + }, + }, + }; + + return { + ...mockCurrentTask, + data: { + ...mockCurrentTask.data, + type: eventType, + interaction, + }, + state: { + context: { + taskData: { + type: eventType, + interaction, + }, + }, + }, + uiControls: { + main: { + ...mockCurrentTask.uiControls?.main, + endConsult: {isVisible: false, isEnabled: false}, + }, + consult: { + ...mockCurrentTask.uiControls?.consult, + endConsult: {isVisible: false, isEnabled: false}, + }, + activeLeg: 'main', + }, + }; + }; + + it('sets isHeld=false for AgentConsultConferenced when no hold signals exist', async () => { + const task = buildConferenceTask({ + eventType: 'AgentConsultConferenced', + mainCallIsHold: false, + }); + + const {result} = renderHook(() => + useCallControl({ + currentTask: task as unknown as ITask, + logger: mockLogger, + featureFlags: store.featureFlags, + deviceType: store.deviceType, + isMuted: false, + conferenceEnabled: true, + agentId: 'agent1', + }) + ); + + await waitFor(() => { + expect(result.current.isHeld).toBe(false); + }); + }); + + it('forces isHeld=false on AgentContactUnheld even if conferenceHoldParticipant is stale true', async () => { + const task = buildConferenceTask({ + eventType: 'AgentContactUnheld', + conferenceHoldParticipant: 'true', + mainCallIsHold: false, + }); + + const {result} = renderHook(() => + useCallControl({ + currentTask: task as unknown as ITask, + logger: mockLogger, + featureFlags: store.featureFlags, + deviceType: store.deviceType, + isMuted: false, + conferenceEnabled: true, + agentId: 'agent1', + }) + ); + + await waitFor(() => { + expect(result.current.isHeld).toBe(false); + }); + }); + + it('forces isHeld=true on AgentContactHeld regardless of media lag', async () => { + const task = buildConferenceTask({ + eventType: 'AgentContactHeld', + mainCallIsHold: false, + }); + + const {result} = renderHook(() => + useCallControl({ + currentTask: task as unknown as ITask, + logger: mockLogger, + featureFlags: store.featureFlags, + deviceType: store.deviceType, + isMuted: false, + conferenceEnabled: true, + agentId: 'agent1', + }) + ); + + await waitFor(() => { + expect(result.current.isHeld).toBe(true); + }); + }); + }); + it('should log an error if hold fails', async () => { mockCurrentTask.hold.mockRejectedValueOnce(new Error('Hold error')); From ad5d750123a3cb90bfe388fb25bc5f8c92e4e24b Mon Sep 17 00:00:00 2001 From: Shreyas Sharma Date: Tue, 19 May 2026 00:52:34 +0530 Subject: [PATCH 15/26] fix(cad): add tests for resume/hold fixes --- .../task/CallControlCAD/call-control-cad.tsx | 60 +++++++++++++++++++ 1 file changed, 60 insertions(+) diff --git a/packages/contact-center/cc-components/tests/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/tests/components/task/CallControlCAD/call-control-cad.tsx index 4bb2c77f4..8ec5a706d 100644 --- a/packages/contact-center/cc-components/tests/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/tests/components/task/CallControlCAD/call-control-cad.tsx @@ -335,4 +335,64 @@ describe('CallControlCADComponent', () => { const customConsultContainer = customScreen.container.querySelector('.call-control-consult-container'); expect(customConsultContainer).toHaveClass('custom-consult-control'); }); + + describe('on hold banner visibility', () => { + const baseControls = { + main: { + wrapup: {isVisible: false, isEnabled: false}, + endConsult: {isVisible: false, isEnabled: false}, + exitConference: {isVisible: false, isEnabled: false}, + }, + consult: { + endConsult: {isVisible: false, isEnabled: false}, + }, + activeLeg: 'main', + }; + + it('shows On hold banner when isHeld is true', () => { + const screen = render( + + ); + + expect(screen.getByText(/On hold/)).toBeInTheDocument(); + expect(screen.getByText(/01:05/)).toBeInTheDocument(); + }); + + it('hides On hold banner when isHeld is false', () => { + const screen = render( + + ); + + expect(screen.queryByText(/On hold/)).not.toBeInTheDocument(); + }); + + it('hides On hold banner during wrapup even if isHeld is true', () => { + const wrapupControls = { + ...baseControls, + main: { + ...baseControls.main, + wrapup: {isVisible: true, isEnabled: true}, + }, + }; + + const screen = render( + + ); + + expect(screen.queryByText(/On hold/)).not.toBeInTheDocument(); + }); + }); }); From a2723c49b4aec8f465f272d216fe8d78f0927ff8 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Tue, 19 May 2026 15:19:42 +0530 Subject: [PATCH 16/26] fix(task-refactor): fix outdial flow --- .../task/CallControlCAD/call-control-cad.tsx | 7 ++++++- .../task/IncomingTask/incoming-task.tsx | 4 ++-- .../task/IncomingTask/incoming-task.utils.tsx | 19 ++++++++++--------- .../components/task/TaskList/task-list.tsx | 5 +++-- .../task/TaskList/task-list.utils.ts | 16 ++++++++++------ .../src/components/task/task.types.ts | 2 ++ .../task/src/IncomingTask/index.tsx | 3 ++- .../task/src/TaskList/index.tsx | 3 ++- packages/contact-center/task/src/helper.ts | 6 ++++++ 9 files changed, 43 insertions(+), 22 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index dec3887b0..656cce7a8 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -67,6 +67,11 @@ const CallControlCADComponent: React.FC = (props) => const customerName = currentTask?.data?.interaction?.callAssociatedDetails?.customerName; const ani = currentTask?.data?.interaction?.callAssociatedDetails?.ani; + const isOutdial = currentTask?.data?.interaction?.outboundType === 'OUTDIAL'; + const dnis = + currentTask?.data?.interaction?.callAssociatedDetails?.dnis || + currentTask?.data?.interaction?.callProcessingDetails?.dnis; + const displayNumber = isOutdial ? dnis || ani : ani; const dn = currentTask?.data?.interaction?.callAssociatedDetails?.dn; // eslint-disable-next-line @typescript-eslint/no-explicit-any @@ -80,7 +85,7 @@ const CallControlCADComponent: React.FC = (props) => const phoneNumberTooltipId = `phone-number-tooltip-${currentTask.data.interaction.interactionId}`; const renderCustomerName = () => { - const customerText = isSocial ? customerName || NO_CUSTOMER_NAME : ani || NO_CALLER_ID; + const customerText = isSocial ? customerName || NO_CUSTOMER_NAME : displayNumber || NO_CALLER_ID; const textComponent = ( = (props) => { - const {incomingTask, accept, reject, logger, acceptControl, declineControl, isDeclineButtonEnabled} = props; + const {incomingTask, accept, reject, logger, acceptControl, declineControl, isDeclineButtonEnabled, isBrowser} = props; if (!incomingTask) { return <>; // hidden component } // Extract all task data using the utility function - const taskData = extractIncomingTaskData(incomingTask, logger, acceptControl, declineControl, isDeclineButtonEnabled); + const taskData = extractIncomingTaskData(incomingTask, logger, acceptControl, declineControl, isDeclineButtonEnabled, isBrowser); return ( { try { const accept = acceptControl ?? incomingTask?.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; @@ -41,7 +42,9 @@ export const extractIncomingTaskData = ( // Extract basic data from task const callAssociationDetails = incomingTask?.data?.interaction?.callAssociatedDetails; - const ani = callAssociationDetails?.ani; + const isOutdial = incomingTask?.data?.interaction?.outboundType === 'OUTDIAL'; + const dnis = callAssociationDetails?.dnis || incomingTask?.data?.interaction?.callProcessingDetails?.dnis; + const ani = isOutdial ? dnis || callAssociationDetails?.ani : callAssociationDetails?.ani; const customerName = callAssociationDetails?.customerName; const virtualTeamName = callAssociationDetails?.virtualTeamName; const ronaTimeout = callAssociationDetails?.ronaTimeout ? Number(callAssociationDetails?.ronaTimeout) : null; @@ -54,13 +57,11 @@ export const extractIncomingTaskData = ( const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; // Compute button text based on conditions - // Extension mode (EPDN): accept button is visible but disabled → show "Ringing..." - // WebRTC mode (Desktop): accept button is visible and enabled → show "Accept" - const acceptText = accept.isVisible - ? isTelephony && !accept.isEnabled - ? 'Ringing...' - : 'Accept' - : undefined; + // Extension mode (any call): accept visible but disabled → show "Ringing..." + // Desktop/WebRTC outdial: accept visible but disabled → show "Accept" (auto-answer handles it) + // Desktop/WebRTC inbound: accept visible and enabled → show "Accept" + const showRinging = isTelephony && !accept.isEnabled && !(isBrowser && isOutdial); + const acceptText = accept.isVisible ? (showRinging ? 'Ringing...' : 'Accept') : undefined; const declineText = decline.isVisible ? 'Decline' : undefined; diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx index cbe0faeb4..d99b2898d 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx @@ -12,7 +12,8 @@ import './styles.scss'; import {withMetrics} from '@webex/cc-ui-logging'; const TaskListComponent: React.FunctionComponent = (props) => { - const {currentTask, taskList, acceptTask, declineTask, onTaskSelect, logger, agentId, isDeclineButtonEnabled} = props; + const {currentTask, taskList, acceptTask, declineTask, onTaskSelect, logger, agentId, isDeclineButtonEnabled, isBrowser} = + props; // Early return for empty task list if (isTaskListEmpty(taskList)) { @@ -25,7 +26,7 @@ const TaskListComponent: React.FunctionComponent = (prop
      {tasks.map((task, index) => { // Extract all task data using the utility function - const taskData = extractTaskListItemData(task, agentId, logger, isDeclineButtonEnabled); + const taskData = extractTaskListItemData(task, agentId, logger, isDeclineButtonEnabled, isBrowser); // Log task rendering logger.info('CC-Widgets: TaskList: rendering task list', { diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts index bc797b5fc..919d82b1a 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts @@ -10,7 +10,8 @@ export const extractTaskListItemData = ( task: ITask, agentId: string, logger?: ILogger, - isDeclineButtonEnabled?: boolean + isDeclineButtonEnabled?: boolean, + isBrowser?: boolean ): TaskListItemData => { try { const accept = task.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; @@ -22,7 +23,9 @@ export const extractTaskListItemData = ( // Extract basic data from task const callAssociationDetails = task?.data?.interaction?.callAssociatedDetails; - const ani = callAssociationDetails?.ani; + const isOutdial = task?.data?.interaction?.outboundType === 'OUTDIAL'; + const dnis = callAssociationDetails?.dnis || task?.data?.interaction?.callProcessingDetails?.dnis; + const ani = isOutdial ? dnis || callAssociationDetails?.ani : callAssociationDetails?.ani; const customerName = callAssociationDetails?.customerName; const virtualTeamName = callAssociationDetails?.virtualTeamName; @@ -40,10 +43,11 @@ export const extractTaskListItemData = ( const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; // Compute button text based on conditions - // Extension mode (EPDN): accept button is visible but disabled → show "Ringing..." - // WebRTC mode (Desktop): accept button is visible and enabled → show "Accept" - const acceptText = - accept.isVisible && isTaskIncoming ? (isTelephony && !accept.isEnabled ? 'Ringing...' : 'Accept') : undefined; + // Extension mode (any call): accept visible but disabled → show "Ringing..." + // Desktop/WebRTC outdial: accept visible but disabled → show "Accept" (auto-answer handles it) + // Desktop/WebRTC inbound: accept visible and enabled → show "Accept" + const showRinging = isTelephony && !accept.isEnabled && !(isBrowser && isOutdial); + const acceptText = accept.isVisible && isTaskIncoming ? (showRinging ? 'Ringing...' : 'Accept') : undefined; const declineText = decline.isVisible && isTaskIncoming ? 'Decline' : undefined; diff --git a/packages/contact-center/cc-components/src/components/task/task.types.ts b/packages/contact-center/cc-components/src/components/task/task.types.ts index c8d3e5cd4..ffd9bc201 100644 --- a/packages/contact-center/cc-components/src/components/task/task.types.ts +++ b/packages/contact-center/cc-components/src/components/task/task.types.ts @@ -159,6 +159,7 @@ export type IncomingTaskComponentProps = Pick & Partial> & { isDeclineButtonEnabled?: boolean; + isBrowser?: boolean; }; /** diff --git a/packages/contact-center/task/src/IncomingTask/index.tsx b/packages/contact-center/task/src/IncomingTask/index.tsx index 496a257d0..ead1009e3 100644 --- a/packages/contact-center/task/src/IncomingTask/index.tsx +++ b/packages/contact-center/task/src/IncomingTask/index.tsx @@ -9,13 +9,14 @@ import {IncomingTaskProps} from '../task.types'; const IncomingTaskInternal: React.FunctionComponent = observer( ({incomingTask, onAccepted, onRejected}) => { - const {logger, isDeclineButtonEnabled} = store; + const {logger, isDeclineButtonEnabled, deviceType} = store; const result = useIncomingTask({incomingTask, onAccepted, onRejected, logger}); const props = { ...result, logger, isDeclineButtonEnabled, + isBrowser: deviceType === 'BROWSER', }; return ; diff --git a/packages/contact-center/task/src/TaskList/index.tsx b/packages/contact-center/task/src/TaskList/index.tsx index 8393ce914..4ad0dee7b 100644 --- a/packages/contact-center/task/src/TaskList/index.tsx +++ b/packages/contact-center/task/src/TaskList/index.tsx @@ -9,7 +9,7 @@ import {TaskListProps} from '../task.types'; const TaskListInternal: React.FunctionComponent = observer( ({onTaskAccepted, onTaskDeclined, onTaskSelected}) => { - const {cc, taskList, currentTask, logger, agentId, isDeclineButtonEnabled} = store; + const {cc, taskList, currentTask, logger, agentId, isDeclineButtonEnabled, deviceType} = store; const result = useTaskList({cc, logger, taskList, onTaskAccepted, onTaskDeclined, onTaskSelected}); const props = { @@ -18,6 +18,7 @@ const TaskListInternal: React.FunctionComponent = observer( logger, agentId, isDeclineButtonEnabled, + isBrowser: deviceType === 'BROWSER', }; return ; diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 3c868a7a1..7711839f1 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -196,6 +196,7 @@ export const useIncomingTask = (props: UseTaskProps) => { store.setTaskCallback(TASK_EVENTS.TASK_END, taskRejectCallback, incomingTask?.data.interactionId); store.setTaskCallback(TASK_EVENTS.TASK_REJECT, taskRejectCallback, incomingTask?.data.interactionId); store.setTaskCallback(TASK_EVENTS.TASK_CONSULT_END, taskRejectCallback, incomingTask?.data.interactionId); + store.setTaskCallback(TASK_EVENTS.TASK_OUTDIAL_FAILED, taskRejectCallback, incomingTask?.data.interactionId); return () => { try { @@ -208,6 +209,11 @@ export const useIncomingTask = (props: UseTaskProps) => { store.removeTaskCallback(TASK_EVENTS.TASK_END, taskRejectCallback, incomingTask?.data.interactionId); store.removeTaskCallback(TASK_EVENTS.TASK_REJECT, taskRejectCallback, incomingTask?.data.interactionId); store.removeTaskCallback(TASK_EVENTS.TASK_CONSULT_END, taskRejectCallback, incomingTask?.data.interactionId); + store.removeTaskCallback( + TASK_EVENTS.TASK_OUTDIAL_FAILED, + taskRejectCallback, + incomingTask?.data.interactionId + ); } catch (error) { logger?.error(`CC-Widgets: Task: Error in useIncomingTask cleanup - ${error.message}`, { module: 'useIncomingTask', From c90f0cb0a7015b01c246db49c4738e0ac3ede75f Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Mon, 18 May 2026 09:55:42 +0530 Subject: [PATCH 17/26] fix(task-refactor): fix digital channel task not rendering --- packages/contact-center/store/package.json | 2 +- packages/contact-center/task/src/helper.ts | 1 + yarn.lock | 10 +++++----- 3 files changed, 7 insertions(+), 6 deletions(-) diff --git a/packages/contact-center/store/package.json b/packages/contact-center/store/package.json index 4c6e5d789..206575d78 100644 --- a/packages/contact-center/store/package.json +++ b/packages/contact-center/store/package.json @@ -23,7 +23,7 @@ "deploy:npm": "yarn npm publish" }, "dependencies": { - "@webex/contact-center": "3.12.0-task-refactor.2", + "@webex/contact-center": "3.12.0-task-refactor.4", "mobx": "6.13.5", "typescript": "5.6.3" }, diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index aff17adf7..3c868a7a1 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -1261,6 +1261,7 @@ export const useOutdialCall = (props: useOutdialCallProps) => { module: 'widget-OutdialCall#helper.ts', method: 'startOutdial', }); + store.handleOutdialFailed(error.message || 'Outdial failed'); }); } catch (error) { logger?.error(`CC-Widgets: Task: Error in startOutdial - ${error.message}`, { diff --git a/yarn.lock b/yarn.lock index 0b64ba9fe..b44955149 100644 --- a/yarn.lock +++ b/yarn.lock @@ -9544,7 +9544,7 @@ __metadata: "@testing-library/react": "npm:16.0.1" "@types/jest": "npm:29.5.14" "@types/react-test-renderer": "npm:18" - "@webex/contact-center": "npm:3.12.0-task-refactor.2" + "@webex/contact-center": "npm:3.12.0-task-refactor.4" "@webex/test-fixtures": "workspace:*" babel-jest: "npm:29.7.0" babel-loader: "npm:9.2.1" @@ -9937,9 +9937,9 @@ __metadata: languageName: node linkType: hard -"@webex/contact-center@npm:3.12.0-task-refactor.2": - version: 3.12.0-task-refactor.2 - resolution: "@webex/contact-center@npm:3.12.0-task-refactor.2" +"@webex/contact-center@npm:3.12.0-task-refactor.4": + version: 3.12.0-task-refactor.4 + resolution: "@webex/contact-center@npm:3.12.0-task-refactor.4" dependencies: "@types/platform": "npm:1.3.4" "@webex/calling": "npm:3.12.0-task-refactor.1" @@ -9953,7 +9953,7 @@ __metadata: lodash: "npm:^4.17.21" uuid: "npm:^3.3.2" xstate: "npm:5.24.0" - checksum: 10c0/b27f63bb5c7629d5ab1e4ec4cf3623c09b860dbf25b83ef57592c59d3e5c6aa7520a9c99bdfb15b6a181770db48dd97d4ac0c69a9a4ff62c5ba32b6bbe528967 + checksum: 10c0/759b8482081c9d479a50c3683791b4608d808bd56357099d17352be635e15a45f2ad4eb559d18735e3454f3ec4ce8ef03bf38fe6788be062995f46e074d996a8 languageName: node linkType: hard From 2b92edb846c7f84945e1ff72fd57574c283abaf3 Mon Sep 17 00:00:00 2001 From: Shreyas Sharma Date: Tue, 19 May 2026 00:52:34 +0530 Subject: [PATCH 18/26] fix(cad): add tests for resume/hold fixes --- .../task/CallControlCAD/call-control-cad.tsx | 60 +++++++++++++++++++ 1 file changed, 60 insertions(+) diff --git a/packages/contact-center/cc-components/tests/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/tests/components/task/CallControlCAD/call-control-cad.tsx index 4bb2c77f4..8ec5a706d 100644 --- a/packages/contact-center/cc-components/tests/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/tests/components/task/CallControlCAD/call-control-cad.tsx @@ -335,4 +335,64 @@ describe('CallControlCADComponent', () => { const customConsultContainer = customScreen.container.querySelector('.call-control-consult-container'); expect(customConsultContainer).toHaveClass('custom-consult-control'); }); + + describe('on hold banner visibility', () => { + const baseControls = { + main: { + wrapup: {isVisible: false, isEnabled: false}, + endConsult: {isVisible: false, isEnabled: false}, + exitConference: {isVisible: false, isEnabled: false}, + }, + consult: { + endConsult: {isVisible: false, isEnabled: false}, + }, + activeLeg: 'main', + }; + + it('shows On hold banner when isHeld is true', () => { + const screen = render( + + ); + + expect(screen.getByText(/On hold/)).toBeInTheDocument(); + expect(screen.getByText(/01:05/)).toBeInTheDocument(); + }); + + it('hides On hold banner when isHeld is false', () => { + const screen = render( + + ); + + expect(screen.queryByText(/On hold/)).not.toBeInTheDocument(); + }); + + it('hides On hold banner during wrapup even if isHeld is true', () => { + const wrapupControls = { + ...baseControls, + main: { + ...baseControls.main, + wrapup: {isVisible: true, isEnabled: true}, + }, + }; + + const screen = render( + + ); + + expect(screen.queryByText(/On hold/)).not.toBeInTheDocument(); + }); + }); }); From a295d58b4d95b37fd358cb39b08b95e0cab4cad0 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Tue, 19 May 2026 15:19:42 +0530 Subject: [PATCH 19/26] fix(task-refactor): fix outdial flow --- .../task/CallControlCAD/call-control-cad.tsx | 7 ++++++- .../task/IncomingTask/incoming-task.tsx | 4 ++-- .../task/IncomingTask/incoming-task.utils.tsx | 19 ++++++++++--------- .../components/task/TaskList/task-list.tsx | 5 +++-- .../task/TaskList/task-list.utils.ts | 16 ++++++++++------ .../src/components/task/task.types.ts | 2 ++ .../task/src/IncomingTask/index.tsx | 3 ++- .../task/src/TaskList/index.tsx | 3 ++- packages/contact-center/task/src/helper.ts | 6 ++++++ 9 files changed, 43 insertions(+), 22 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index dec3887b0..656cce7a8 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -67,6 +67,11 @@ const CallControlCADComponent: React.FC = (props) => const customerName = currentTask?.data?.interaction?.callAssociatedDetails?.customerName; const ani = currentTask?.data?.interaction?.callAssociatedDetails?.ani; + const isOutdial = currentTask?.data?.interaction?.outboundType === 'OUTDIAL'; + const dnis = + currentTask?.data?.interaction?.callAssociatedDetails?.dnis || + currentTask?.data?.interaction?.callProcessingDetails?.dnis; + const displayNumber = isOutdial ? dnis || ani : ani; const dn = currentTask?.data?.interaction?.callAssociatedDetails?.dn; // eslint-disable-next-line @typescript-eslint/no-explicit-any @@ -80,7 +85,7 @@ const CallControlCADComponent: React.FC = (props) => const phoneNumberTooltipId = `phone-number-tooltip-${currentTask.data.interaction.interactionId}`; const renderCustomerName = () => { - const customerText = isSocial ? customerName || NO_CUSTOMER_NAME : ani || NO_CALLER_ID; + const customerText = isSocial ? customerName || NO_CUSTOMER_NAME : displayNumber || NO_CALLER_ID; const textComponent = ( = (props) => { - const {incomingTask, accept, reject, logger, acceptControl, declineControl, isDeclineButtonEnabled} = props; + const {incomingTask, accept, reject, logger, acceptControl, declineControl, isDeclineButtonEnabled, isBrowser} = props; if (!incomingTask) { return <>; // hidden component } // Extract all task data using the utility function - const taskData = extractIncomingTaskData(incomingTask, logger, acceptControl, declineControl, isDeclineButtonEnabled); + const taskData = extractIncomingTaskData(incomingTask, logger, acceptControl, declineControl, isDeclineButtonEnabled, isBrowser); return ( { try { const accept = acceptControl ?? incomingTask?.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; @@ -41,7 +42,9 @@ export const extractIncomingTaskData = ( // Extract basic data from task const callAssociationDetails = incomingTask?.data?.interaction?.callAssociatedDetails; - const ani = callAssociationDetails?.ani; + const isOutdial = incomingTask?.data?.interaction?.outboundType === 'OUTDIAL'; + const dnis = callAssociationDetails?.dnis || incomingTask?.data?.interaction?.callProcessingDetails?.dnis; + const ani = isOutdial ? dnis || callAssociationDetails?.ani : callAssociationDetails?.ani; const customerName = callAssociationDetails?.customerName; const virtualTeamName = callAssociationDetails?.virtualTeamName; const ronaTimeout = callAssociationDetails?.ronaTimeout ? Number(callAssociationDetails?.ronaTimeout) : null; @@ -54,13 +57,11 @@ export const extractIncomingTaskData = ( const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; // Compute button text based on conditions - // Extension mode (EPDN): accept button is visible but disabled → show "Ringing..." - // WebRTC mode (Desktop): accept button is visible and enabled → show "Accept" - const acceptText = accept.isVisible - ? isTelephony && !accept.isEnabled - ? 'Ringing...' - : 'Accept' - : undefined; + // Extension mode (any call): accept visible but disabled → show "Ringing..." + // Desktop/WebRTC outdial: accept visible but disabled → show "Accept" (auto-answer handles it) + // Desktop/WebRTC inbound: accept visible and enabled → show "Accept" + const showRinging = isTelephony && !accept.isEnabled && !(isBrowser && isOutdial); + const acceptText = accept.isVisible ? (showRinging ? 'Ringing...' : 'Accept') : undefined; const declineText = decline.isVisible ? 'Decline' : undefined; diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx index cbe0faeb4..d99b2898d 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx @@ -12,7 +12,8 @@ import './styles.scss'; import {withMetrics} from '@webex/cc-ui-logging'; const TaskListComponent: React.FunctionComponent = (props) => { - const {currentTask, taskList, acceptTask, declineTask, onTaskSelect, logger, agentId, isDeclineButtonEnabled} = props; + const {currentTask, taskList, acceptTask, declineTask, onTaskSelect, logger, agentId, isDeclineButtonEnabled, isBrowser} = + props; // Early return for empty task list if (isTaskListEmpty(taskList)) { @@ -25,7 +26,7 @@ const TaskListComponent: React.FunctionComponent = (prop
        {tasks.map((task, index) => { // Extract all task data using the utility function - const taskData = extractTaskListItemData(task, agentId, logger, isDeclineButtonEnabled); + const taskData = extractTaskListItemData(task, agentId, logger, isDeclineButtonEnabled, isBrowser); // Log task rendering logger.info('CC-Widgets: TaskList: rendering task list', { diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts index bc797b5fc..919d82b1a 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.utils.ts @@ -10,7 +10,8 @@ export const extractTaskListItemData = ( task: ITask, agentId: string, logger?: ILogger, - isDeclineButtonEnabled?: boolean + isDeclineButtonEnabled?: boolean, + isBrowser?: boolean ): TaskListItemData => { try { const accept = task.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; @@ -22,7 +23,9 @@ export const extractTaskListItemData = ( // Extract basic data from task const callAssociationDetails = task?.data?.interaction?.callAssociatedDetails; - const ani = callAssociationDetails?.ani; + const isOutdial = task?.data?.interaction?.outboundType === 'OUTDIAL'; + const dnis = callAssociationDetails?.dnis || task?.data?.interaction?.callProcessingDetails?.dnis; + const ani = isOutdial ? dnis || callAssociationDetails?.ani : callAssociationDetails?.ani; const customerName = callAssociationDetails?.customerName; const virtualTeamName = callAssociationDetails?.virtualTeamName; @@ -40,10 +43,11 @@ export const extractTaskListItemData = ( const isSocial = mediaType === MEDIA_CHANNEL.SOCIAL; // Compute button text based on conditions - // Extension mode (EPDN): accept button is visible but disabled → show "Ringing..." - // WebRTC mode (Desktop): accept button is visible and enabled → show "Accept" - const acceptText = - accept.isVisible && isTaskIncoming ? (isTelephony && !accept.isEnabled ? 'Ringing...' : 'Accept') : undefined; + // Extension mode (any call): accept visible but disabled → show "Ringing..." + // Desktop/WebRTC outdial: accept visible but disabled → show "Accept" (auto-answer handles it) + // Desktop/WebRTC inbound: accept visible and enabled → show "Accept" + const showRinging = isTelephony && !accept.isEnabled && !(isBrowser && isOutdial); + const acceptText = accept.isVisible && isTaskIncoming ? (showRinging ? 'Ringing...' : 'Accept') : undefined; const declineText = decline.isVisible && isTaskIncoming ? 'Decline' : undefined; diff --git a/packages/contact-center/cc-components/src/components/task/task.types.ts b/packages/contact-center/cc-components/src/components/task/task.types.ts index c8d3e5cd4..ffd9bc201 100644 --- a/packages/contact-center/cc-components/src/components/task/task.types.ts +++ b/packages/contact-center/cc-components/src/components/task/task.types.ts @@ -159,6 +159,7 @@ export type IncomingTaskComponentProps = Pick & Partial> & { isDeclineButtonEnabled?: boolean; + isBrowser?: boolean; }; /** diff --git a/packages/contact-center/task/src/IncomingTask/index.tsx b/packages/contact-center/task/src/IncomingTask/index.tsx index 496a257d0..ead1009e3 100644 --- a/packages/contact-center/task/src/IncomingTask/index.tsx +++ b/packages/contact-center/task/src/IncomingTask/index.tsx @@ -9,13 +9,14 @@ import {IncomingTaskProps} from '../task.types'; const IncomingTaskInternal: React.FunctionComponent = observer( ({incomingTask, onAccepted, onRejected}) => { - const {logger, isDeclineButtonEnabled} = store; + const {logger, isDeclineButtonEnabled, deviceType} = store; const result = useIncomingTask({incomingTask, onAccepted, onRejected, logger}); const props = { ...result, logger, isDeclineButtonEnabled, + isBrowser: deviceType === 'BROWSER', }; return ; diff --git a/packages/contact-center/task/src/TaskList/index.tsx b/packages/contact-center/task/src/TaskList/index.tsx index 8393ce914..4ad0dee7b 100644 --- a/packages/contact-center/task/src/TaskList/index.tsx +++ b/packages/contact-center/task/src/TaskList/index.tsx @@ -9,7 +9,7 @@ import {TaskListProps} from '../task.types'; const TaskListInternal: React.FunctionComponent = observer( ({onTaskAccepted, onTaskDeclined, onTaskSelected}) => { - const {cc, taskList, currentTask, logger, agentId, isDeclineButtonEnabled} = store; + const {cc, taskList, currentTask, logger, agentId, isDeclineButtonEnabled, deviceType} = store; const result = useTaskList({cc, logger, taskList, onTaskAccepted, onTaskDeclined, onTaskSelected}); const props = { @@ -18,6 +18,7 @@ const TaskListInternal: React.FunctionComponent = observer( logger, agentId, isDeclineButtonEnabled, + isBrowser: deviceType === 'BROWSER', }; return ; diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 3c868a7a1..7711839f1 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -196,6 +196,7 @@ export const useIncomingTask = (props: UseTaskProps) => { store.setTaskCallback(TASK_EVENTS.TASK_END, taskRejectCallback, incomingTask?.data.interactionId); store.setTaskCallback(TASK_EVENTS.TASK_REJECT, taskRejectCallback, incomingTask?.data.interactionId); store.setTaskCallback(TASK_EVENTS.TASK_CONSULT_END, taskRejectCallback, incomingTask?.data.interactionId); + store.setTaskCallback(TASK_EVENTS.TASK_OUTDIAL_FAILED, taskRejectCallback, incomingTask?.data.interactionId); return () => { try { @@ -208,6 +209,11 @@ export const useIncomingTask = (props: UseTaskProps) => { store.removeTaskCallback(TASK_EVENTS.TASK_END, taskRejectCallback, incomingTask?.data.interactionId); store.removeTaskCallback(TASK_EVENTS.TASK_REJECT, taskRejectCallback, incomingTask?.data.interactionId); store.removeTaskCallback(TASK_EVENTS.TASK_CONSULT_END, taskRejectCallback, incomingTask?.data.interactionId); + store.removeTaskCallback( + TASK_EVENTS.TASK_OUTDIAL_FAILED, + taskRejectCallback, + incomingTask?.data.interactionId + ); } catch (error) { logger?.error(`CC-Widgets: Task: Error in useIncomingTask cleanup - ${error.message}`, { module: 'useIncomingTask', From b37273226ba8cf2a57f3b789d9b2c049fd5c82db Mon Sep 17 00:00:00 2001 From: Shreyas Sharma Date: Wed, 20 May 2026 18:58:26 +0530 Subject: [PATCH 20/26] fix(mpc): fix CAD for MPC --- .../call-control-custom.utils.ts | 13 ++- .../task/CallControlCAD/call-control-cad.tsx | 41 +++++---- .../call-control-custom.util.tsx | 85 +++++++++++------- packages/contact-center/task/src/helper.ts | 8 +- packages/contact-center/task/tests/helper.ts | 86 +++++++++++++++++++ 5 files changed, 177 insertions(+), 56 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts index 4ef5026c6..3e80408a9 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts @@ -28,6 +28,13 @@ export const createConsultButtons = ( const consultCtrl = controls?.consult; const mainCtrl = controls?.main; const isConsultLegActive = controls?.activeLeg === 'consult'; + const consultTransferCtrl = consultCtrl?.transfer; + const consultTransferConferenceCtrl = consultCtrl?.transferConference; + const mainTransferConferenceCtrl = mainCtrl?.transferConference; + const isTransferConferenceVisible = + (consultTransferConferenceCtrl?.isVisible ?? false) || (mainTransferConferenceCtrl?.isVisible ?? false); + const isTransferConferenceEnabled = + (consultTransferConferenceCtrl?.isEnabled ?? false) || (mainTransferConferenceCtrl?.isEnabled ?? false); return [ { key: 'mute', @@ -51,11 +58,11 @@ export const createConsultButtons = ( { key: 'transfer', icon: 'next-bold', - tooltip: 'Transfer', + tooltip: isTransferConferenceVisible ? 'Transfer Conference' : 'Transfer', onClick: consultTransfer, className: 'call-control-button', - disabled: !(consultCtrl?.transfer?.isEnabled ?? false), - isVisible: consultCtrl?.transfer?.isVisible ?? false, + disabled: !((consultTransferCtrl?.isEnabled ?? false) || isTransferConferenceEnabled), + isVisible: (consultTransferCtrl?.isVisible ?? false) || isTransferConferenceVisible, }, { key: 'conference', diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index 656cce7a8..6edd331d3 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -75,7 +75,9 @@ const CallControlCADComponent: React.FC = (props) => const dn = currentTask?.data?.interaction?.callAssociatedDetails?.dn; // eslint-disable-next-line @typescript-eslint/no-explicit-any - const callAssociatedData = (currentTask?.data?.interaction as any)?.callAssociatedData as CallAssociatedDataMap | undefined; + const callAssociatedData = (currentTask?.data?.interaction as any)?.callAssociatedData as + | CallAssociatedDataMap + | undefined; const globalVariables = getAgentViewableGlobalVariables(callAssociatedData); // Create unique IDs for tooltips @@ -284,24 +286,25 @@ const CallControlCADComponent: React.FC = (props) =>
    )}
    - {(controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible) && !controls?.main?.wrapup?.isVisible && ( -
    - -
    - )} + {(controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible) && + !controls?.main?.wrapup?.isVisible && ( +
    + +
    + )} ); }; diff --git a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx index ca76bba28..e7990d5fd 100644 --- a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx +++ b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx @@ -46,33 +46,19 @@ describe('Call Control Custom Utils', () => { }); const mockControlVisibility = { - accept: {isVisible: true, isEnabled: true}, - decline: {isVisible: true, isEnabled: true}, - end: {isVisible: true, isEnabled: true}, - muteUnmute: {isVisible: true, isEnabled: true}, - muteUnmuteConsult: {isVisible: true, isEnabled: true}, - holdResume: {isVisible: true, isEnabled: true}, - consult: {isVisible: true, isEnabled: true}, - transfer: {isVisible: true, isEnabled: true}, - conference: {isVisible: true, isEnabled: true}, - wrapup: {isVisible: false, isEnabled: false}, - pauseResumeRecording: {isVisible: true, isEnabled: true}, - endConsult: {isVisible: true, isEnabled: true}, - recordingIndicator: {isVisible: true, isEnabled: true}, - exitConference: {isVisible: false, isEnabled: false}, - mergeConference: {isVisible: false, isEnabled: false}, - mergeConferenceConsult: {isVisible: false, isEnabled: false}, - consultTransfer: {isVisible: false, isEnabled: false}, - consultTransferConsult: {isVisible: false, isEnabled: false}, - switchToMainCall: {isVisible: false, isEnabled: false}, - switchToConsult: {isVisible: false, isEnabled: false}, - isConferenceInProgress: false, - isConsultInitiated: false, - isConsultInitiatedAndAccepted: false, - isConsultInitiatedOrAccepted: false, - isConsultReceived: false, - isHeld: false, - consultCallHeld: false, + activeLeg: 'consult', + main: { + endConsult: {isVisible: false, isEnabled: false}, + transferConference: {isVisible: false, isEnabled: false}, + }, + consult: { + mute: {isVisible: true, isEnabled: true}, + switch: {isVisible: true, isEnabled: true}, + transfer: {isVisible: true, isEnabled: true}, + transferConference: {isVisible: false, isEnabled: false}, + mergeToConference: {isVisible: true, isEnabled: true}, + endConsult: {isVisible: true, isEnabled: true}, + }, }; describe('createConsultButtons', () => { @@ -139,7 +125,10 @@ describe('Call Control Custom Utils', () => { }); it('should disable transfer button when consult not completed', () => { - const customVisibility = {...mockControlVisibility, consultTransferConsult: {isVisible: true, isEnabled: false}}; + const customVisibility = { + ...mockControlVisibility, + consult: {...mockControlVisibility.consult, transfer: {isVisible: true, isEnabled: false}}, + }; const buttons = createConsultButtons( false, // isMuted customVisibility, @@ -156,7 +145,10 @@ describe('Call Control Custom Utils', () => { }); it('should hide transfer button when not agent being consulted or no onTransfer', () => { - const customVisibility = {...mockControlVisibility, consultTransferConsult: {isVisible: false, isEnabled: false}}; + const customVisibility = { + ...mockControlVisibility, + consult: {...mockControlVisibility.consult, transfer: {isVisible: false, isEnabled: false}}, + }; const buttons = createConsultButtons( false, // isMuted customVisibility, @@ -172,8 +164,11 @@ describe('Call Control Custom Utils', () => { expect(transferButton?.isVisible).toBe(false); }); - it('should hide mute button when muteUnmuteConsult is false', () => { - const customVisibility = {...mockControlVisibility, muteUnmuteConsult: {isVisible: false, isEnabled: false}}; + it('should hide mute button when consult mute is false', () => { + const customVisibility = { + ...mockControlVisibility, + consult: {...mockControlVisibility.consult, mute: {isVisible: false, isEnabled: false}}, + }; const buttons = createConsultButtons( false, // isMuted customVisibility, @@ -189,6 +184,34 @@ describe('Call Control Custom Utils', () => { expect(muteButton?.isVisible).toBe(false); }); + it('should show Transfer Conference button from transferConference controls', () => { + const conferenceTransferControls = { + ...mockControlVisibility, + consult: { + ...mockControlVisibility.consult, + transfer: {isVisible: false, isEnabled: false}, + transferConference: {isVisible: true, isEnabled: true}, + }, + }; + + const buttons = createConsultButtons( + false, + conferenceTransferControls as never, + jest.fn(), + jest.fn(), + jest.fn(), + jest.fn(), + jest.fn(), + loggerMock + ); + + const transferButton = buttons.find((b) => b.key === 'transfer'); + expect(transferButton?.isVisible).toBe(true); + expect(transferButton?.disabled).toBe(false); + expect(transferButton?.tooltip).toBe('Transfer Conference'); + expect(transferButton?.icon).toBe('next-bold'); + }); + it('should disable consult mute when active leg is main', () => { const nestedControls = { activeLeg: 'main', diff --git a/packages/contact-center/task/src/helper.ts b/packages/contact-center/task/src/helper.ts index 7711839f1..42564dbf6 100644 --- a/packages/contact-center/task/src/helper.ts +++ b/packages/contact-center/task/src/helper.ts @@ -986,10 +986,12 @@ export const useCallControl = (props: useCallControlProps) => { } try { - const currentState = currentTask.state?.value; - const isCurrentlyConsulting = currentState === 'CONSULTING'; + const shouldUseTransferConference = + currentTask.data.isConferenceInProgress || + controls?.consult?.transferConference?.isVisible || + controls?.main?.transferConference?.isVisible; - if (!isCurrentlyConsulting && currentTask.data.isConferenceInProgress) { + if (shouldUseTransferConference) { logger.info('Conference in progress, using transferConference', { module: 'useCallControl', method: 'consultTransfer', diff --git a/packages/contact-center/task/tests/helper.ts b/packages/contact-center/task/tests/helper.ts index 60b8ae686..f84938d1f 100644 --- a/packages/contact-center/task/tests/helper.ts +++ b/packages/contact-center/task/tests/helper.ts @@ -3337,6 +3337,92 @@ describe('useCallControl', () => { } ); }); + + it('should call transferConference when transferConference control is visible', async () => { + const taskWithTransferConferenceControl = { + ...mockCurrentTask, + data: { + ...mockCurrentTask.data, + isConferenceInProgress: false, + }, + uiControls: { + ...mockCurrentTask.uiControls, + activeLeg: 'consult', + consult: { + ...mockCurrentTask.uiControls.consult, + transferConference: {isVisible: true, isEnabled: true}, + }, + }, + transferConference: jest.fn().mockResolvedValue(undefined), + }; + + const {result} = renderHook(() => + useCallControl({ + currentTask: taskWithTransferConferenceControl, + onHoldResume: mockOnHoldResume, + onEnd: mockOnEnd, + onWrapUp: mockOnWrapUp, + logger: mockLogger, + featureFlags: store.featureFlags, + deviceType: store.deviceType, + isMuted: false, + conferenceEnabled: true, + agentId: 'test-agent-id', + }) + ); + + await act(async () => { + await result.current.consultTransfer(); + }); + + expect(taskWithTransferConferenceControl.transferConference).toHaveBeenCalled(); + }); + + it('should call transferConference even when state is CONSULTING and transferConference is visible', async () => { + const taskWithConsultAndConference = { + ...mockCurrentTask, + state: { + ...mockCurrentTask.state, + value: 'CONSULTING', + }, + data: { + ...mockCurrentTask.data, + isConferenceInProgress: false, + }, + uiControls: { + ...mockCurrentTask.uiControls, + activeLeg: 'consult', + consult: { + ...mockCurrentTask.uiControls.consult, + transferConference: {isVisible: true, isEnabled: true}, + }, + }, + transferConference: jest.fn().mockResolvedValue(undefined), + transfer: jest.fn().mockResolvedValue(undefined), + }; + + const {result} = renderHook(() => + useCallControl({ + currentTask: taskWithConsultAndConference, + onHoldResume: mockOnHoldResume, + onEnd: mockOnEnd, + onWrapUp: mockOnWrapUp, + logger: mockLogger, + featureFlags: store.featureFlags, + deviceType: store.deviceType, + isMuted: false, + conferenceEnabled: true, + agentId: 'test-agent-id', + }) + ); + + await act(async () => { + await result.current.consultTransfer(); + }); + + expect(taskWithConsultAndConference.transferConference).toHaveBeenCalled(); + expect(taskWithConsultAndConference.transfer).not.toHaveBeenCalled(); + }); }); describe('consult button disabled via controlVisibility with conference participants', () => { From aadf97adfa5380c2b47b75ec5b4eb78afff3e540 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Wed, 20 May 2026 20:57:07 +0530 Subject: [PATCH 21/26] fix(task-refactor): publish version for outdial fixes --- packages/contact-center/store/package.json | 2 +- yarn.lock | 10 +++++----- 2 files changed, 6 insertions(+), 6 deletions(-) diff --git a/packages/contact-center/store/package.json b/packages/contact-center/store/package.json index 206575d78..beab82cfb 100644 --- a/packages/contact-center/store/package.json +++ b/packages/contact-center/store/package.json @@ -23,7 +23,7 @@ "deploy:npm": "yarn npm publish" }, "dependencies": { - "@webex/contact-center": "3.12.0-task-refactor.4", + "@webex/contact-center": "3.12.0-task-refactor.5", "mobx": "6.13.5", "typescript": "5.6.3" }, diff --git a/yarn.lock b/yarn.lock index b44955149..e73943866 100644 --- a/yarn.lock +++ b/yarn.lock @@ -9544,7 +9544,7 @@ __metadata: "@testing-library/react": "npm:16.0.1" "@types/jest": "npm:29.5.14" "@types/react-test-renderer": "npm:18" - "@webex/contact-center": "npm:3.12.0-task-refactor.4" + "@webex/contact-center": "npm:3.12.0-task-refactor.5" "@webex/test-fixtures": "workspace:*" babel-jest: "npm:29.7.0" babel-loader: "npm:9.2.1" @@ -9937,9 +9937,9 @@ __metadata: languageName: node linkType: hard -"@webex/contact-center@npm:3.12.0-task-refactor.4": - version: 3.12.0-task-refactor.4 - resolution: "@webex/contact-center@npm:3.12.0-task-refactor.4" +"@webex/contact-center@npm:3.12.0-task-refactor.5": + version: 3.12.0-task-refactor.5 + resolution: "@webex/contact-center@npm:3.12.0-task-refactor.5" dependencies: "@types/platform": "npm:1.3.4" "@webex/calling": "npm:3.12.0-task-refactor.1" @@ -9953,7 +9953,7 @@ __metadata: lodash: "npm:^4.17.21" uuid: "npm:^3.3.2" xstate: "npm:5.24.0" - checksum: 10c0/759b8482081c9d479a50c3683791b4608d808bd56357099d17352be635e15a45f2ad4eb559d18735e3454f3ec4ce8ef03bf38fe6788be062995f46e074d996a8 + checksum: 10c0/28f120a61cb76ed14e66690ded8b670d1345d181cea18c29495697fbd222fbc27a0906751f3c6d7307171ab247973045331c500ad63c958e474a997b632faae4 languageName: node linkType: hard From 330ae3f93860eab3c49a0ae45f1bb267be379f8e Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Mon, 25 May 2026 11:09:52 +0530 Subject: [PATCH 22/26] fix(task-refactor): update migration docs --- .../migration/call-control-hook-migration.md | 135 +++-- .../migration/component-layer-migration.md | 475 ++++++------------ .../migration/incoming-task-migration.md | 307 ++++------- .../ai-docs/migration/migration-overview.md | 301 ++++++----- .../migration/store-event-wiring-migration.md | 80 ++- .../migration/store-task-utils-migration.md | 184 ++----- .../ai-docs/migration/task-list-migration.md | 170 ++----- 7 files changed, 628 insertions(+), 1024 deletions(-) diff --git a/packages/contact-center/ai-docs/migration/call-control-hook-migration.md b/packages/contact-center/ai-docs/migration/call-control-hook-migration.md index 896a9b9ea..22aec043d 100644 --- a/packages/contact-center/ai-docs/migration/call-control-hook-migration.md +++ b/packages/contact-center/ai-docs/migration/call-control-hook-migration.md @@ -2,31 +2,44 @@ ## Summary -`useCallControl` is the largest and most complex hook in CC Widgets. It orchestrates hold, mute, recording, consult, transfer, conference, wrapup, and auto-wrapup flows. This migration replaces widget-side control computation with `task.uiControls` and simplifies event-driven state updates. +**Status: Done.** `useCallControl` in [`helper.ts`](../../task/src/helper.ts) reads SDK-computed `TaskUIControls` (per-leg: `main`, `consult`, `activeLeg`) instead of `getControlsVisibility()`. Action methods (`task.hold()`, `task.end()`, etc.) are unchanged. -### Dead code removed by this migration +### Dual refresh path for `uiControls` -The following functions are deleted — their only consumer (`getControlsVisibility`) is being removed: +1. **Store:** `TASK_UI_CONTROLS_UPDATED` → `handleUIControlsUpdated` → `refreshTaskList()` → MobX re-render +2. **Hook:** Direct subscription on `currentTask.on(TASK_UI_CONTROLS_UPDATED)` → `setControls(updatedControls)` for immediate button updates -| Function | Why dead | -|----------|----------| -| `getControlsVisibility` + 22 `get*ButtonVisibility` functions | Replaced by `task.uiControls` | -| `findHoldStatus(task, mType, agentId)` | SDK tracks hold state internally in `TaskContext`. Get from task object. | -| `getConsultStatus` / `getTaskStatus` / `getConsultMPCState` | Entire chain consumed only by `getControlsVisibility` (see [store-task-utils-migration.md](./store-task-utils-migration.md)) | +### Per-leg control access -### Props removed +```typescript +const [controls, setControls] = useState( + currentTask?.uiControls ?? getDefaultUIControls() +); -| Old prop | Why removed | -|----------|-------------| -| `deviceType` | SDK handles via `UIControlConfig` | -| `featureFlags` | SDK handles via `config.isEndTaskEnabled`, `config.isEndConsultEnabled`, `config.isRecordingEnabled` | -| ~~`conferenceEnabled`~~ | **RESTORED** — This is an application-level config (not a feature flag). See [Fix Log: Restore conferenceEnabled](#fix-restore-conferenceenabled-prop--application-level-conference-gating) below | +// Main leg buttons +controls.main.hold +controls.main.end +controls.main.wrapup + +// Consult panel +controls.consult.endConsult +controls.consult.mergeToConference +controls.activeLeg // 'main' | 'consult' — hold/switch UI during consult +``` + +`buildCallControlButtons()` in [`call-control.utils.ts`](../../cc-components/src/components/task/CallControl/call-control.utils.ts) maps `controls.main.*` and optional consult panel from `controls.consult.*`. + +### Props + +| Prop | Status | +|------|--------| +| `deviceType`, `featureFlags` | **Removed** — SDK `UIControlConfig` handles gating | +| `conferenceEnabled` | **Retained** — app-level override in button builders | +| `agentId` | **Retained** — timers, buddy agents, participant lookup | -### Props retained +### Dead code removed -| Prop | Why kept | -|------|----------| -| `agentId` | Timer utils need it for participant lookup | +`getControlsVisibility` + 22 `get*ButtonVisibility` functions deleted from `task-util.ts`. See [store-task-utils-migration.md](./store-task-utils-migration.md). --- @@ -114,30 +127,28 @@ The following functions are deleted — their only consumer (`getControlsVisibil ## Old → New Mapping Table -### Control Properties +### Control Properties (per-leg) + +Access via `controls.main.*` or `controls.consult.*`: | Old Property | New Property | Change | |-------------|-------------|--------| -| `accept` | `controls.accept` | Nested under `controls` | -| `decline` | `controls.decline` | Nested under `controls` | -| `end` | `controls.end` | Nested under `controls` | -| `muteUnmute` | `controls.mute` | **Renamed** + nested | -| `holdResume` | `controls.hold` | **Renamed** + nested | -| `pauseResumeRecording` | `controls.recording` | **Renamed** — toggle button (pause/resume) | -| `recordingIndicator` | `controls.recording` | **Same SDK control** — widget must keep separate UI for recording status badge vs toggle. Use `recording.isVisible` for badge, `recording.isEnabled` for toggle interactivity | -| `transfer` | `controls.transfer` | Nested | -| `conference` | `controls.conference` | Nested | -| `exitConference` | `controls.exitConference` | Nested | -| `mergeConference` | `controls.mergeToConference` | **Renamed** + nested | -| `consult` | `controls.consult` | Nested | -| `endConsult` | `controls.endConsult` | Nested | -| `consultTransfer` | **Use `controls.transfer` or `controls.transferConference`** for consult/conference transfer button visibility | `controls.consultTransfer` is always hidden in new SDK — do not wire UI to it | -| `consultTransferConsult` | `controls.transfer` / `controls.transferConference` | **Split** — `transfer` for consult transfer, `transferConference` for conference transfer | -| `mergeConferenceConsult` | `controls.mergeToConference` | **Merged** | -| `muteUnmuteConsult` | `controls.mute` | **Merged** | -| `switchToMainCall` | `controls.switchToMainCall` | Nested | -| `switchToConsult` | `controls.switchToConsult` | Nested | -| `wrapup` | `controls.wrapup` | Nested | +| `accept` | `controls.main.accept` | Per-leg | +| `decline` | `controls.main.decline` | Per-leg | +| `end` | `controls.main.end` | Per-leg | +| `muteUnmute` | `controls.main.mute` | **Renamed** | +| `holdResume` | `controls.main.hold` | **Renamed** | +| `pauseResumeRecording` | `controls.main.recording` | **Renamed** | +| `recordingIndicator` | `controls.main.recording` | Same control — badge vs toggle in UI | +| `transfer` | `controls.main.transfer` | Per-leg | +| `conference` | `controls.main.conference` / `controls.consult.conference` | Per-leg | +| `exitConference` | `controls.main.exitConference` | Per-leg | +| `mergeConference` | `controls.main.mergeToConference` | **Renamed** | +| `consult` | `controls.main.consult` | Initiate consult button | +| `endConsult` | `controls.consult.endConsult` | Consult panel | +| `consultTransfer` | `controls.main.transfer` / `controls.consult.transfer` | `consultTransfer` hidden in SDK | +| `switchToMainCall` / `switchToConsult` | `controls.main.switch` / `controls.consult.switch` | **Renamed** to `switch` | +| `wrapup` | `controls.main.wrapup` | Per-leg | ### State Flags @@ -205,44 +216,34 @@ export function useCallControl(props: useCallControlProps) { } ``` -### After +### After (current implementation) ```typescript export function useCallControl(props: useCallControlProps) { const task = props.currentTask; - - // NEW: Read SDK-computed controls directly + const [controls, setControls] = useState( task?.uiControls ?? getDefaultUIControls() ); - // Subscribe to UI control updates useEffect(() => { if (!task) { setControls(getDefaultUIControls()); return; } - setControls(task.uiControls); + setControls(task.uiControls ?? getDefaultUIControls()); const onControlsUpdated = (updatedControls: TaskUIControls) => { setControls(updatedControls); }; - // Event name: SDK may expose TASK_EVENTS.TASK_UI_CONTROLS_UPDATED later; until then use literal - task.on('task:ui-controls-updated', onControlsUpdated); + task.on(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, onControlsUpdated); return () => { - task.off('task:ui-controls-updated', onControlsUpdated); + task.off(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, onControlsUpdated); }; }, [task]); - // Keep event callbacks for actions that need hook-level side effects - // (hold timer, mute state, recording state) - useEffect(() => { - if (!task) return; - store.setTaskCallback(TASK_EVENTS.TASK_HOLD, holdCallback, task.data.interactionId); - store.setTaskCallback(TASK_EVENTS.TASK_RESUME, resumeCallback, task.data.interactionId); - // ... recording callbacks - return () => { /* cleanup */ }; - }, [task]); + // isHeld: isInteractionOnHold + consult activeLeg + conference hold flags + // ... event callbacks for hold, recording, wrapup host notifications ... - return { controls, isMuted, isRecording, holdTime, /* ... actions */ }; + return { controls, isHeld, isMuted, isRecording, conferenceEnabled, /* actions */ }; } ``` @@ -441,21 +442,19 @@ export function calculateStateTimerData( ## Validation Criteria -- [ ] All 17 SDK controls render correctly in CallControl UI -- [ ] Hold toggle works (CONNECTED ↔ HELD) -- [ ] Mute toggle works (local WebRTC state) -- [ ] Recording toggle works (pause/resume) -- [ ] Consult flow: initiate → switch calls → end/transfer/conference -- [ ] Conference flow: merge → exit → transfer conference -- [ ] Wrapup flow: end → wrapup → complete -- [ ] Auto-wrapup timer works -- [ ] Hold timer displays correctly -- [ ] Digital channel shows only accept/end/transfer/wrapup -- [ ] All action methods still call correct SDK methods +| Criterion | Status | +|-----------|--------| +| SDK controls render in CallControl UI (main + consult legs) | **Done** | +| Hold / mute / recording / consult / conference / wrapup flows | **Done** | +| Auto-wrapup and hold timers | **Done** | +| `conferenceEnabled` app-level gating | **Done** | +| `getControlsVisibility` removed | **Done** | +| All actions call correct SDK methods | **Done** | --- _Parent: [migration-overview.md](./migration-overview.md)_ +_Updated: 2026-05-20_ --- diff --git a/packages/contact-center/ai-docs/migration/component-layer-migration.md b/packages/contact-center/ai-docs/migration/component-layer-migration.md index 266cd516b..ae113d243 100644 --- a/packages/contact-center/ai-docs/migration/component-layer-migration.md +++ b/packages/contact-center/ai-docs/migration/component-layer-migration.md @@ -2,60 +2,47 @@ ## Summary -The `cc-components` package contains the presentational React components for task widgets. These components receive control visibility as props. The prop interface must be updated to match the new `TaskUIControls` shape from SDK (renamed controls, merged controls, removed state flags). +**Status: Done.** Presentational components consume SDK `TaskUIControls` with **per-leg** structure (`main`, `consult`, `activeLeg`). The old flat `ControlVisibility` interface (22 controls + 7 state flags) is replaced by `TaskUIControls` imported from `@webex/cc-store`. ### Source of truth — the task object (`ITask`) -After the task-refactor, **everything comes from the SDK task object** (`ITask`). Widgets should not derive state with helper functions like `getControlsVisibility()` or `findHoldStatus()`, and should have zero awareness of the SDK's internal state machine. +- **Control visibility/enablement:** `task.uiControls.main.*` and `task.uiControls.consult.*` +- **Active leg during consult:** `task.uiControls.activeLeg` (`'main'` | `'consult'`) +- **Hold state:** `isHeld` prop from hook (`isInteractionOnHold` + consult/conference logic) — not `controls.main.hold.isEnabled` +- **Conference state:** interaction `state === 'conference'` / task data — not `exitConference.isVisible` alone -- **Control visibility and enablement:** `task.uiControls` — a property on the `ITask` object. Each of the 17 controls has `{ isVisible: boolean, isEnabled: boolean }`. The widget hook reads `store.currentTask.uiControls` and passes it to the component. Do not derive from `deviceType`, `featureFlags`, `conferenceEnabled`, or the legacy `getControlsVisibility()`. -- **Hold state (`isHeld`, `consultCallHeld`):** Provided by the task object. Do not use the legacy `findHoldStatus()` helper or `controls.hold.isEnabled` (those are action flags, not hold state). -- **Conference state (`isConferenceInProgress`):** Provided by the task object (e.g. `task.data.isConferenceInProgress`). Do not use `controls.exitConference.isVisible` as sole source — it can be false when consult is active even if conference is in progress. +Widgets do not call `getControlsVisibility()` or `findHoldStatus()`. --- -## ControlVisibility Interface — Delete and Replace +## ControlVisibility Interface — Replaced by `TaskUIControls` **File:** `cc-components/src/components/task/task.types.ts` -The old `ControlVisibility` interface (22 controls + 7 state flags) must be replaced with `TaskUIControls` from the SDK. All new control values come from `task.uiControls` — a property on the `ITask` object provided by the SDK task-refactor branch. - ```typescript -// OLD — DELETE this interface -export interface ControlVisibility { - accept: Visibility; // → task.uiControls.accept (same name) - decline: Visibility; // → task.uiControls.decline (same name) - end: Visibility; // → task.uiControls.end (same name) - muteUnmute: Visibility; // → task.uiControls.mute (renamed) - muteUnmuteConsult: Visibility; // → REMOVE — use task.uiControls.mute (single mute control covers both main and consult) - holdResume: Visibility; // → task.uiControls.hold (renamed) - consult: Visibility; // → task.uiControls.consult (same name) - transfer: Visibility; // → task.uiControls.transfer (same name) - conference: Visibility; // → task.uiControls.conference; SDK also has task.uiControls.mergeToConference — use mergeToConference for Merge action - wrapup: Visibility; // → task.uiControls.wrapup (same name) - pauseResumeRecording: Visibility; // → task.uiControls.recording (renamed) - endConsult: Visibility; // → task.uiControls.endConsult (same name) - recordingIndicator: Visibility; // → REMOVE — merged into task.uiControls.recording (use recording.isVisible for badge, recording.isEnabled for toggle) - exitConference: Visibility; // → task.uiControls.exitConference (same name) - mergeConference: Visibility; // → task.uiControls.mergeToConference (renamed) - consultTransfer: Visibility; // → task.uiControls.consultTransfer — NOTE: always hidden in new SDK; use task.uiControls.transfer or task.uiControls.transferConference instead - mergeConferenceConsult: Visibility; // → REMOVE — use task.uiControls.mergeToConference (single control covers both main and consult merge) - consultTransferConsult: Visibility; // → REMOVE — use task.uiControls.transfer for consult transfer, task.uiControls.transferConference for conference transfer - switchToMainCall: Visibility; // → task.uiControls.switchToMainCall (same name) - switchToConsult: Visibility; // → task.uiControls.switchToConsult (same name) - isConferenceInProgress: boolean; // → use `task.data.isConferenceInProgress` (SDK provides this directly); do NOT use controls.exitConference.isVisible as sole source — it can be false when consult is active even if conference is in progress - isConsultInitiated: boolean; // → Do NOT use endConsult.isVisible as "initiated only"; it covers both initiated and accepted. Use `task.data.consultStatus` if you need that distinction (e.g. `consultInitiated` vs `consultAccepted`). - isConsultInitiatedAndAccepted: boolean; // → REMOVE - isConsultReceived: boolean; // → REMOVE - isConsultInitiatedOrAccepted: boolean; // → REMOVE - isHeld: boolean; // → get from task object (SDK provides hold state). Do NOT use controls.hold.isEnabled (that is an action flag, not hold state). - consultCallHeld: boolean; // → get from task object. Do NOT use controls.switchToConsult.isVisible (that is button visibility, not hold state). -} - -// NEW — import via store to preserve layering (cc-components → store → SDK). Store re-exports TaskUIControls from SDK. -import type { TaskUIControls } from '@webex/cc-store'; +import type { TaskUIControls, InteractionUIControls, TaskUILeg } from '@webex/cc-store'; + +// TaskUIControls shape (SDK): +// { +// main: InteractionUIControls; +// consult: InteractionUIControls; +// activeLeg: 'main' | 'consult'; +// } ``` +### Per-leg control mapping (main leg) + +| Old flat prop | New path | Notes | +|---------------|----------|-------| +| `holdResume` | `controls.main.hold` | Renamed | +| `muteUnmute` | `controls.main.mute` | Renamed | +| `pauseResumeRecording` / `recordingIndicator` | `controls.main.recording` | Single control; UI splits badge vs toggle | +| `mergeConference` | `controls.main.mergeToConference` | Renamed | +| `switchToMainCall` / `switchToConsult` | `controls.main.switch` / `controls.consult.switch` | Renamed to `switch` | +| State flags (`isConsultInitiated`, etc.) | Removed from props | Use `controls.consult.endConsult`, `task.data`, or hook `isHeld` | + +CallControl passes `controls: TaskUIControls` to `buildCallControlButtons(controls.main, ...)` and consult panel via `createConsultButtons(controls.consult, ...)`. + --- ## Components to Update @@ -83,60 +70,45 @@ import type { TaskUIControls } from '@webex/cc-store'; | `isHeld` | `isHeld` | **Retain** — get from the task object (SDK provides hold state). Do NOT derive from `controls.hold.isEnabled`. | | `consultCallHeld` | — | **Remove** (get from the task object if needed for display) | -#### Proposed New Interface +#### Current Interface ```typescript interface CallControlComponentProps { - controls: TaskUIControls; // All 17 controls from task.uiControls - // Hold state from the task object (SDK provides this). Do NOT use findHoldStatus() or controls.hold.isEnabled. - isHeld: boolean; - isMuted: boolean; - isRecording: boolean; - holdTime: number; - secondsUntilAutoWrapup: number; - buddyAgents: BuddyDetails[]; // Use exported type from @webex/cc-store or task.types (not a generic Agent type) - consultAgentName: string; - // Actions. onToggleHold(hold) — pass intended hold state (true = hold, false = resume); matches toggleHold(hold: boolean) in task.types. - onToggleHold: (hold: boolean) => void; - onToggleMute: () => void; - onToggleRecording: () => void; - onEndCall: () => void; - onWrapupCall: (reason: string, auxCodeId: string) => void; // Invoked from wrap-up UI on submit - onTransferCall: (payload: TransferPayLoad) => void; // Invoked from transfer popover on submit - onConsultCall: (payload: ConsultPayload) => void; // Invoked from consult popover on submit - onEndConsultCall: () => void; - onConsultTransfer: () => void; - onConsultConference: () => void; - onExitConference: () => void; - onSwitchToConsult: () => void; - onSwitchToMainCall: () => void; - onCancelAutoWrapup: () => void; + controls: TaskUIControls; // { main, consult, activeLeg } from task.uiControls + isHeld: boolean; // Hook-derived; not controls.main.hold.isEnabled + conferenceEnabled: boolean; // App-level gating + // ... actions, buddyAgents, consultAgentName, media state } ``` ### CallControlConsult **File:** `packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-consult.tsx` -- Update to use `controls.endConsult`, `controls.mergeToConference`, `controls.switchToMainCall`, `controls.switchToConsult` -- Remove separate `consultTransferConsult`, `mergeConferenceConsult`, `muteUnmuteConsult` props +- Uses `controls.consult.endConsult`, `controls.consult.mergeToConference`, `controls.consult.switch` +- Main-leg switch via `controls.main.switch` when on consult leg +- `conferenceEnabled` gates merge/conference buttons ### IncomingTaskComponent -**File:** `packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.tsx` -- Accept: `controls.accept.isVisible` / `controls.accept.isEnabled` -- Decline: `controls.decline.isVisible` / `controls.decline.isEnabled` -- Minimal changes — shape is compatible +- Accept/decline from `acceptControl` / `declineControl` props (from `uiControls.main`) +- `isBrowser` **retained** for outdial accept label text ("Accept" vs "Ringing...") +- `isDeclineButtonEnabled` **retained** as legacy bridge OR'd with SDK decline enablement ### TaskListComponent -**File:** `packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx` -- Per-task accept/decline: use `task.uiControls.accept` / `task.uiControls.decline` -- Task status display: if consult status is needed for labels, use `task.data.consultStatus` (SDK provides directly) +- Same per-task `uiControls.main.accept/decline` via `extractTaskListItemData` +- `isBrowser` retained for outdial label rules + +### CallControlCADComponent + +- Receives `controls: TaskUIControls` and `isHeld` from hook +- **Outdial header number:** `displayNumber` uses `dnis` for outdial, `ani` for inbound (header title) +- **Phone Number label:** continues to use `ani` (PROD parity) +- `conferenceEnabled` passed to consult sub-component ### OutdialCallComponent -**File:** `packages/contact-center/cc-components/src/components/task/OutdialCall/outdial-call.tsx` -- **No changes needed** — OutdialCall does not use task controls +- **No uiControls** — dial UI only; failure popup via host `setOutdialFailed` --- @@ -196,103 +168,44 @@ const CallControlComponent = ({ }; ``` -### After +### After (current implementation) + +CallControl receives full `TaskUIControls` and `buildCallControlButtons` reads **`controls.main`** for the main strip and **`controls.consult`** for the consult panel (via `createConsultButtons`). + ```tsx -// call-control.tsx — new approach +// call-control.tsx — current approach const CallControlComponent = ({ - controls, // TaskUIControls — all 17 controls from task.uiControls - isHeld, // From task object (SDK provides hold state) - isMuted, isRecording, holdTime, - onToggleHold, onToggleMute, onEndCall, onEndConsultCall, - onConsultTransfer, onConsultConference, onExitConference, - onSwitchToMainCall, onSwitchToConsult, ... + controls, // TaskUIControls { main, consult, activeLeg } + isHeld, // From hook (isInteractionOnHold + consult/conference logic) + isMuted, isRecording, holdTime, conferenceEnabled, + onToggleHold, onToggleMute, onEndCall, ... }: CallControlComponentProps) => { - // Implement openTransferPopover / openConsultPopover / openWrapupPopover (e.g. set state to show popover); popover on submit calls onTransferCall(payload) / onConsultCall(payload) / onWrapupCall(reason, auxCodeId). - // Derive display-only flags from controls (replaces old state flag props) - const isConsulting = controls.endConsult.isVisible; - // Get from task object; do not use controls.exitConference.isVisible as sole source - const isConferencing = currentTask.data.isConferenceInProgress; - - // isHeld comes from the task object (SDK provides hold state). Do NOT use controls.hold.isEnabled for toggle — that is an action flag, not hold state. - return ( -
    - {controls.hold.isVisible && ( - - )} - {controls.mute.isVisible && ( - - )} - {controls.end.isVisible && ( - - )} - {/* Transfer and Consult: buttons open popover/menu; popover invokes onTransferCall(payload) / onConsultCall(payload) on confirm */} - {controls.transfer.isVisible && ( - - )} - {controls.consult.isVisible && ( - - )} - {/* Active consult controls */} - {controls.endConsult.isVisible && ( - - )} - {controls.mergeToConference.isVisible && ( - - )} - {controls.switchToMainCall.isVisible && ( - - )} - {controls.switchToConsult.isVisible && ( - - )} - {/* Conference controls */} - {controls.exitConference.isVisible && ( - - )} - {controls.transferConference.isVisible && ( - - )} - {/* Recording */} - {controls.recording.isVisible && ( - - )} - {/* Wrap Up: button opens wrap-up UI; UI on submit calls onWrapupCall(reason, auxCodeId) */} - {controls.wrapup.isVisible && ( - - )} -
    + const buttons = buildCallControlButtons( + isMuted, isRecording, isMuteButtonDisabled, currentMediaType, + controls, isHeld, ..., conferenceEnabled ); + const filteredButtons = filterButtonsForConsultation(buttons, controls); + // Consult strip: createConsultButtons(controls.consult, ...) }; ``` +Inside `buildCallControlButtons`, main-leg buttons use `controls.main.*`: + +```typescript +const mainCtrl = controls?.main; +// mainCtrl.hold, mainCtrl.mute, mainCtrl.transfer, mainCtrl.switch, etc. +``` + --- ## Deriving State Flags from Controls -Components that previously relied on state flags can derive them: - -```typescript -// Old: isConferenceInProgress (boolean prop) -// New: get from the task object (e.g. task.data.isConferenceInProgress). -// Do NOT use controls.exitConference.isVisible — it can be false when consult is active -// even if conference is in progress. -const isConferenceInProgress = currentTask.data.isConferenceInProgress; - -// Old: isConsultInitiatedOrAccepted (boolean prop) -// New: derive from controls -const isConsulting = controls.endConsult.isVisible; - -// Old: isHeld (boolean state flag from getControlsVisibility, derived via findHoldStatus) -// New: get from the task object — SDK provides hold state directly. -// Do NOT use findHoldStatus() (legacy widget-side derivation) or controls.hold.isEnabled (action flag). -const isHeld = /* from task object */; -``` +| Old flag | Current source | +|----------|----------------| +| `isConferenceInProgress` | Interaction `state === 'conference'` or task data | +| `isConsultInitiatedOrAccepted` | `controls.consult.endConsult.isVisible` or `controls.main.endConsult.isVisible` | +| `isHeld` | Hook prop from `isInteractionOnHold` + consult/conference hold events — **not** `controls.main.hold.isEnabled` | +| `activeLeg` | `controls.activeLeg` (`'main'` \| `'consult'`) for switch/hold UI | --- @@ -300,34 +213,31 @@ const isHeld = /* from task object */; ### 1. `buildCallControlButtons()` — call-control.utils.ts -This function builds the main call control button array. It references 12 old control names and 2 state flags: +Takes full `TaskUIControls`; reads **`controls.main`** for the main button strip. | Old Reference | New Equivalent | |--------------|---------------| -| `controlVisibility.muteUnmute.isVisible` | `controls.mute.isVisible` | -| `controlVisibility.isHeld` | Get from the task object (SDK provides hold state). Do NOT use `findHoldStatus()`. | -| `controlVisibility.holdResume.isEnabled` | `controls.hold.isEnabled` | -| `controlVisibility.holdResume.isVisible` | `controls.hold.isVisible` | -| `controlVisibility.consult.isEnabled` | `controls.consult.isEnabled` | -| `controlVisibility.consult.isVisible` | `controls.consult.isVisible` | -| `controlVisibility.isConferenceInProgress` | Use `task.data.isConferenceInProgress` (SDK provides this directly). Do not use `controls.exitConference.isVisible` as sole source — it can be false when consult is active | -| `controlVisibility.consultTransfer.isEnabled` / `.isVisible` | Use **`controls.transfer`** or **`controls.transferConference`** (consult vs conference). Do NOT use `controls.consultTransfer` — always hidden in new SDK. | -| `controlVisibility.mergeConference.isEnabled` | `controls.mergeToConference.isEnabled` | -| `controlVisibility.transfer.isEnabled` | `controls.transfer.isEnabled` | -| `controlVisibility.pauseResumeRecording.isEnabled` | `controls.recording.isEnabled` | -| `controlVisibility.exitConference.isEnabled` | `controls.exitConference.isEnabled` | -| `controlVisibility.end.isEnabled` | `controls.end.isEnabled` | +| `controlVisibility.muteUnmute` | `controls.main.mute` | +| `controlVisibility.isHeld` | `isHeld` param (hook-derived) | +| `controlVisibility.holdResume` | `controls.main.hold` | +| `controlVisibility.consult` | `controls.main.consult` | +| `controlVisibility.transfer` | `controls.main.transfer` | +| `controlVisibility.mergeConference` | `controls.main.mergeToConference` / `controls.main.conference` | +| `controlVisibility.pauseResumeRecording` | `controls.main.recording` | +| `controlVisibility.exitConference` | `controls.main.exitConference` (gated by `conferenceEnabled`) | +| Consult transfer during active consult | Shown when `controls.consult.endConsult` or `controls.main.endConsult` visible | ### 2. `createConsultButtons()` — call-control-custom.utils.ts +Reads **`controls.consult`** for the consult strip. + | Old Reference | New Equivalent | |--------------|---------------| -| `controlVisibility.muteUnmuteConsult` | `controls.mute` | -| `controlVisibility.switchToMainCall` | `controls.switchToMainCall` | -| `controlVisibility.isConferenceInProgress` | Use `task.data.isConferenceInProgress` (SDK provides this directly). Do not use `controls.exitConference.isVisible` as sole source | -| `controlVisibility.consultTransferConsult` | `controls.transfer` / `controls.transferConference` | -| `controlVisibility.mergeConferenceConsult` | `controls.mergeToConference` | -| `controlVisibility.endConsult` | `controls.endConsult` | +| `controlVisibility.muteUnmuteConsult` | `controls.consult.mute` | +| `controlVisibility.switchToMainCall` / `switchToConsult` | `controls.consult.switch` / `controls.main.switch` | +| `controlVisibility.consultTransferConsult` | `controls.consult.transfer` / `controls.consult.consultTransfer` | +| `controlVisibility.mergeConferenceConsult` | `controls.consult.mergeToConference` | +| `controlVisibility.endConsult` | `controls.consult.endConsult` | ### 3. `filterButtonsForConsultation()` — call-control.utils.ts @@ -394,129 +304,60 @@ This function builds the main call control button array. It references 12 old co ## Files to Modify -**Utils and Web Component layer:** Accept/decline and task-display logic live in **task-list.utils.ts** and **incoming-task.utils.tsx** (they today take `isBrowser` and/or `isDeclineButtonEnabled`). These must be updated when moving to per-task `task.uiControls`. The **wc.ts** file defines r2wc props for the Web Component build; when React props drop `isBrowser`, the WC layer must drop the attribute so consumers stay in sync. +**Status: Done.** Utils and WC layer updated for per-leg `uiControls`. -### Before/After: Utils (accept/decline and task list data) +### Current: Utils (accept/decline and task list data) #### `extractIncomingTaskData` (incoming-task.utils.tsx) -**Before:** Signature and logic use `isBrowser` and `isDeclineButtonEnabled`; accept/decline text and disable state are gated by device type and store flag. +**Current:** Uses `uiControls.main.accept/decline` (or caller-passed `acceptControl`/`declineControl`). **`isBrowser` retained** for outdial accept label ("Accept" vs "Ringing..."). **`isDeclineButtonEnabled` retained** as legacy bridge OR'd with SDK decline enablement. ```typescript export const extractIncomingTaskData = ( incomingTask: ITask, - isBrowser: boolean, logger?, - isDeclineButtonEnabled?: boolean + acceptControl?: {isVisible: boolean; isEnabled: boolean}, + declineControl?: {isVisible: boolean; isEnabled: boolean}, + isDeclineButtonEnabled?: boolean, + isBrowser?: boolean ): IncomingTaskData => { - // ... - const acceptText = !incomingTask.data.wrapUpRequired - ? isTelephony && !isBrowser ? 'Ringing...' : 'Accept' - : undefined; - const declineText = !incomingTask.data.wrapUpRequired && isTelephony && isBrowser ? 'Decline' : undefined; - const disableAccept = (isTelephony && !isBrowser) || isAutoAnswering; - const disableDecline = (isTelephony && !isBrowser) || (isAutoAnswering && !isDeclineButtonEnabled); - // ... -}; -``` - -**After:** Remove `isBrowser` and `isDeclineButtonEnabled` from the signature. Derive accept/decline text and disable state from `task.uiControls?.accept` / `task.uiControls?.decline` (or caller-passed visibility) so the util no longer depends on device type or store flag. - -```typescript -export const extractIncomingTaskData = ( - incomingTask: ITask, - logger? -): IncomingTaskData => { - // Use task.uiControls for button visibility and enablement when available - const accept = incomingTask.uiControls?.accept ?? { isVisible: false, isEnabled: false }; - const decline = incomingTask.uiControls?.decline ?? { isVisible: false, isEnabled: false }; - // acceptText: 'Accept' when accept.isVisible, 'Ringing...' for extension telephony if needed from task state - // declineText: 'Decline' when decline.isVisible - // disableAccept: !accept.isEnabled or isAutoAnswering - // disableDecline: !decline.isEnabled or (isAutoAnswering && !decline.isEnabled) + const accept = acceptControl ?? incomingTask?.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; + const sdkDecline = declineControl ?? incomingTask?.uiControls?.main?.decline ?? {...}; + const decline = { ...sdkDecline, isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled }; + const showRinging = isTelephony && !accept.isEnabled && !(isBrowser && isOutdial); + const acceptText = accept.isVisible ? (showRinging ? 'Ringing...' : 'Accept') : undefined; // ... }; ``` #### `extractTaskListItemData` (task-list.utils.ts) -**Before:** Signature takes `isBrowser`; uses `store.isDeclineButtonEnabled` for disable state; accept/decline text gated by `isBrowser`. +**Current:** Same per-leg controls + legacy decline bridge + `isBrowser` for outdial label rules. ```typescript export const extractTaskListItemData = ( task: ITask, - isBrowser: boolean, agentId: string, - logger?: ILogger + logger?: ILogger, + isDeclineButtonEnabled?: boolean, + isBrowser?: boolean ): TaskListItemData => { - // ... - const acceptText = isTaskIncoming ? (isTelephony && !isBrowser ? 'Ringing...' : 'Accept') : undefined; - const declineText = isTaskIncoming && isTelephony && isBrowser ? 'Decline' : undefined; - const disableDecline = - (isTaskIncoming && isTelephony && !isBrowser) || (isAutoAnswering && !store.isDeclineButtonEnabled); - // ... + const accept = task.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; + const decline = { ...sdkDecline, isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled }; + // Same showRinging / acceptText logic as IncomingTask }; ``` -**After:** Remove `isBrowser` param and `store.isDeclineButtonEnabled` usage. Use `task.uiControls?.accept` and `task.uiControls?.decline` for button text and disable state. +### Current: CallControlCAD view (call-control-cad.tsx) -```typescript -export const extractTaskListItemData = ( - task: ITask, - agentId: string, - logger?: ILogger -): TaskListItemData => { - const accept = task.uiControls?.accept ?? { isVisible: false, isEnabled: false }; - const decline = task.uiControls?.decline ?? { isVisible: false, isEnabled: false }; - // acceptText from accept.isVisible / task state; declineText from decline.isVisible - // disableAccept: !accept.isEnabled or isAutoAnswering - // disableDecline: !decline.isEnabled or (isAutoAnswering && !decline.isEnabled) - // ... -}; -``` - -### Before/After: CallControlCAD view (call-control-cad.tsx) - -**Before:** Component receives `controlVisibility: ControlVisibility` and reads legacy state flags and control shapes. +**Current:** Receives `controls: TaskUIControls`, `isHeld` from hook, and `conferenceEnabled`. ```tsx -// call-control-cad.tsx -{controlVisibility.isConferenceInProgress && !controlVisibility.wrapup.isVisible && ( - // ... -)} -{controlVisibility.isHeld && !controlVisibility.isConsultReceived && !controlVisibility.consultCallHeld && ( - // ... -)} -{controlVisibility.recordingIndicator.isVisible && ( - // ... -)} -{controlVisibility.isConsultInitiatedOrAccepted && ( - // ... -)} - -``` - -**After:** Component receives `controls: TaskUIControls` (from `task.uiControls`), `isHeld` from the task object, and **consult-state flags** (`isConsultReceived`, `consultCallHeld`) from the task object — do NOT use `controls.consult.isVisible` for hold-chip gating, as that is an action-availability flag, not consult state. Derive conference display from the task object (not solely `controls.exitConference.isVisible`). Pass `controls` to CallControlComponent. +// Outdial header uses dnis; inbound uses ani +const displayNumber = isOutdial ? dnis || ani : ani; -```tsx -// call-control-cad.tsx -// Conference: get from task object (e.g. task.data.isConferenceInProgress), not controls.exitConference.isVisible -{isConferenceInProgress && !controls.wrapup.isVisible && ( - // ... -)} -// Hold chip: keep consult-state gating; parent passes isConsultReceived and consultCallHeld from the task object -{isHeld && !isConsultReceived && !consultCallHeld && ( - // ... -)} -{controls.recording?.isVisible && ( - // ... -)} -{controls.endConsult?.isVisible && ( - // isConsultInitiatedOrAccepted replaced by controls.endConsult.isVisible (covers both initiated and accepted) - // For phase distinction, use task.data.consultStatus - // ... -)} - +// Hold chip, recording badge, consult panel use controls.main / controls.consult + ``` ### Before/After: Web Component layer (wc.ts) @@ -544,65 +385,56 @@ const WebTaskList = r2wc(TaskListComponent, { }); ``` -**After:** Remove `isBrowser` from both r2wc prop definitions so WC consumers do not pass it; accept/decline visibility comes from per-task `task.uiControls` supplied by the widget layer. +**Current:** `isBrowser` is **retained** on Web IncomingTask and Web TaskList for outdial accept label text. Visibility comes from `uiControls.main`; `isBrowser` is not used to gate button visibility. ```typescript const WebIncomingTask = r2wc(IncomingTaskComponent, { props: { incomingTask: 'json', + isBrowser: 'boolean', // Outdial label text only + acceptControl: 'json', + declineControl: 'json', + isDeclineButtonEnabled: 'boolean', accept: 'function', reject: 'function', }, }); -const WebTaskList = r2wc(TaskListComponent, { - props: { - currentTask: 'json', - taskList: 'json', - acceptTask: 'function', - declineTask: 'function', - logger: 'function', - }, -}); ``` +`conferenceEnabled` exposed on `WebCallControl` and `WebCallControlCAD`. + --- -| File | Action | Impact | -|------|--------|--------| -| `cc-components/.../task/task.types.ts` | Replace `ControlVisibility` with `TaskUIControls`; update `ControlProps`, `CallControlComponentProps`; remove `isBrowser` / `isDeclineButtonEnabled` from `IncomingTaskComponentProps` and TaskList-related prop types when using per-task uiControls | **HIGH** | -| `cc-components/.../CallControl/call-control.tsx` | Update to use `controls` prop | **HIGH** | -| `cc-components/.../CallControl/call-control.utils.ts` | Update `buildCallControlButtons()` and `filterButtonsForConsultation()` | **HIGH** | -| `cc-components/.../CallControlCustom/call-control-custom.utils.ts` | Update `createConsultButtons()` and `getConsultStatusText()` | **HIGH** | -| `cc-components/.../CallControlCustom/call-control-consult.tsx` | Update consult control props | **MEDIUM** | -| `cc-components/.../CallControlCustom/consult-transfer-popover.tsx` | Update `isConferenceInProgress` prop | **LOW** | -| `cc-components/.../IncomingTask/incoming-task.tsx` | Minor prop updates (remove `isBrowser`, `isDeclineButtonEnabled` when using uiControls) | **LOW** | -| `cc-components/.../IncomingTask/incoming-task.utils.tsx` | Update `extractIncomingTaskData()`: remove `isBrowser` and `isDeclineButtonEnabled` params; derive accept/decline text and disable state from task or passed visibility (e.g. `task.uiControls` or caller-provided flags) | **MEDIUM** | -| `cc-components/.../TaskList/task-list.tsx` | Minor prop updates (remove `isBrowser`; pass task or controls for accept/decline) | **LOW** | -| `cc-components/.../TaskList/task-list.utils.ts` | Update `extractTaskListItemData()`: remove `isBrowser` param and `store.isDeclineButtonEnabled` usage; use `task.uiControls?.accept` / `task.uiControls?.decline` for button text and disable state | **MEDIUM** | -| `cc-components/.../CallControlCAD/call-control-cad.tsx` | Replace `ControlVisibility` / legacy control-shape usage with `TaskUIControls`; update props (`controlVisibility.isConferenceInProgress`, `isHeld`, `isConsultReceived`, `recordingIndicator`, `isConsultInitiatedOrAccepted`, etc.) | **MEDIUM** | -| `cc-components/src/wc.ts` | Update Web Component prop definitions: remove `isBrowser` from `WebIncomingTask` and `WebTaskList` r2wc props when migrating to per-task uiControls; align with React prop changes so WC consumers do not pass obsolete attributes | **LOW** | -| `task/src/CallControlCAD/index.tsx` | **Remove** `deviceType`, `featureFlags` (SDK handles via `task.uiControls`); **retain** `conferenceEnabled` (app-level config) and `agentId` (timer participant lookup) | **MEDIUM** | -| All test files for above | Update mocks and assertions | **HIGH** | +| File | Status | Notes | +|------|--------|-------| +| `task.types.ts` | **Done** | `TaskUIControls` replaces `ControlVisibility` | +| `CallControl/call-control.tsx` | **Done** | Uses `controls: TaskUIControls` | +| `CallControl/call-control.utils.ts` | **Done** | `buildCallControlButtons` reads `controls.main` | +| `CallControlCustom/call-control-custom.utils.ts` | **Done** | `createConsultButtons` reads `controls.consult` | +| `IncomingTask/incoming-task.utils.tsx` | **Done** | `uiControls.main` + `isBrowser` + decline bridge | +| `TaskList/task-list.utils.ts` | **Done** | Same pattern as IncomingTask | +| `CallControlCAD/call-control-cad.tsx` | **Done** | Outdial `displayNumber` from `dnis` | +| `wc.ts` | **Done** | `isBrowser` retained for outdial labels; `conferenceEnabled` on CallControl | +| Component tests | **Done** | Mocks updated for `TaskUIControls` | --- ## Validation Criteria -- [ ] CallControl renders all 17 controls correctly -- [ ] Consult sub-controls (endConsult, merge, switch) render correctly -- [ ] Conference sub-controls (exit, transfer conference) render correctly -- [ ] State flag derivation works for conditional rendering -- [ ] IncomingTask accept/decline render correctly -- [ ] TaskList per-task controls render correctly -- [ ] CallControlCAD works with simplified props -- [ ] `buildCallControlButtons()` returns correct buttons for all states -- [ ] `createConsultButtons()` returns correct buttons for consult state -- [ ] No TypeScript compilation errors -- [ ] All component tests pass +| Criterion | Status | +|-----------|--------| +| CallControl uses `TaskUIControls` (main + consult legs) | **Done** | +| `buildCallControlButtons` / `createConsultButtons` | **Done** | +| IncomingTask / TaskList per-task main controls | **Done** | +| CallControlCAD outdial `dnis` header display | **Done** | +| `conferenceEnabled` app-level gating | **Done** | +| `isBrowser` for outdial labels (WC + React) | **Done** | +| Component tests updated | **Done** | --- -_Part of the task refactor migration doc set (overview in PR 1/4)._ +_Parent: [migration-overview.md](./migration-overview.md)_ +_Updated: 2026-05-20_ --- @@ -610,16 +442,9 @@ _Part of the task refactor migration doc set (overview in PR 1/4)._ ### Fix: Duplicate Transfer Button — Wrong `uiControls` Field Mapping -- **Issue**: After accepting a call, both "Transfer" and "Transfer Call" buttons appeared simultaneously. The `transferConsult` button and the consult strip `transfer` button were both reading `controls.transfer` instead of `controls.consultTransfer`. -- **Root Cause**: Three button definitions all mapped to `controls.transfer`: - - `call-control.utils.ts` — `transferConsult` button used `controls.transfer` (should be `controls.consultTransfer`) - - `call-control-custom.utils.ts` — consult strip `transfer` button used `controls.transfer` (should be `controls.consultTransfer`) - - `call-control.utils.ts` — main `transfer` button correctly used `controls.transfer` -- **SDK Source of Truth**: `uiControlsComputer.ts` computes `consultTransfer: DISABLED` for `CONNECTED` state and only enables it during active consultation. The main `transfer` control handles the primary transfer action. -- **Fix**: - - `call-control.utils.ts` L252-258: Changed `transferConsult` button's `disabled` and `isVisible` from `controls?.transfer` to `controls?.consultTransfer` - - `call-control-custom.utils.ts` L46-54: Changed consult strip `transfer` button's `disabled` and `isVisible` from `controls?.transfer` to `controls?.consultTransfer` -- **Result**: Only the main "Transfer Call" button shows in `CONNECTED` state. The `transferConsult` button only appears when `consultTransfer` is explicitly enabled by the SDK during active consultation. +- **Issue**: After accepting a call, both "Transfer" and "Transfer Call" buttons appeared simultaneously. +- **Fix**: `transferConsult` button visibility gated on active consult (`controls.consult.endConsult` or `controls.main.endConsult`) and uses `controls.main.transfer` — not the main blind-transfer button alone. +- **Result**: Main "Transfer" shows in `CONNECTED`; consult-strip transfer only during active consultation. ### Fix: Hold Button Icon/Tooltip Not Toggling & Multi-Login Hold State Not Syncing diff --git a/packages/contact-center/ai-docs/migration/incoming-task-migration.md b/packages/contact-center/ai-docs/migration/incoming-task-migration.md index c0ae60d13..b2d1fdbcf 100644 --- a/packages/contact-center/ai-docs/migration/incoming-task-migration.md +++ b/packages/contact-center/ai-docs/migration/incoming-task-migration.md @@ -2,263 +2,126 @@ ## Summary -The IncomingTask widget handles task offer/accept/reject flows. The state machine changes are minimal here since accept/decline SDK methods are unchanged. The main change is that the OFFERED → CONNECTED/TERMINATED transitions are now explicit state machine states, and `task.uiControls.accept`/`decline` can drive button visibility instead of widget-side logic. +**Status: Done.** IncomingTask accept/decline visibility and enablement come from `task.uiControls.main.accept` and `task.uiControls.main.decline`. Widget-side `getAcceptButtonVisibility` / `getDeclineButtonVisibility` are removed. + +Host app shows the incoming popup via `store.setIncomingTaskCb`; widgets dismiss it via `onAccepted` / `onRejected` callbacks. --- -## Old Approach +## Current Implementation -### Entry Point -**File:** `packages/contact-center/task/src/helper.ts` -**Hook:** `useIncomingTask(props: UseTaskProps)` +### Entry points -### How It Works (Old) -1. Store sets `incomingTask` observable on `TASK_INCOMING` event -2. Widget (observer) re-renders when `incomingTask` changes -3. Hook registers per-task callbacks: `TASK_ASSIGNED`, `TASK_CONSULT_ACCEPTED`, `TASK_END`, `TASK_REJECT`, `TASK_CONSULT_END` -4. Accept → `task.accept()` → SDK → `TASK_ASSIGNED` → `onAccepted` callback -5. Reject → `task.decline()` → SDK → `TASK_REJECT` → `onRejected` callback -6. Timer expiry (RONA) → `reject()` → `task.decline()` -7. Accept/Decline button visibility computed by `getAcceptButtonVisibility()` / `getDeclineButtonVisibility()` in task-util.ts +| Layer | File | +|-------|------| +| Hook | `task/src/helper.ts` — `useIncomingTask` | +| Widget wrapper | `task/src/IncomingTask/index.tsx` | +| Component | `cc-components/.../IncomingTask/incoming-task.tsx` | +| Utils | `cc-components/.../IncomingTask/incoming-task.utils.tsx` | ---- +### Control source -## New Approach +```typescript +// helper.ts — useIncomingTask +const acceptControl = incomingTask?.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; +const sdkDeclineControl = incomingTask?.uiControls?.main?.decline ?? {isVisible: false, isEnabled: false}; +const declineControl = { + ...sdkDeclineControl, + isEnabled: sdkDeclineControl.isEnabled || store.isDeclineButtonEnabled, // Legacy bridge +}; +``` -### What Changes -1. **Accept/Decline visibility** → now available via `task.uiControls.accept` / `task.uiControls.decline` -2. **State machine states**: IDLE → OFFERED → (CONNECTED on accept | TERMINATED on reject/RONA) -3. **SDK methods unchanged**: `task.accept()`, `task.decline()` still work the same -4. **Events unchanged**: `TASK_ASSIGNED`, `TASK_REJECT` still emitted +### Per-task event callbacks (dismiss popup) -### Minimal Changes Required -- Replace `getAcceptButtonVisibility()` / `getDeclineButtonVisibility()` with `task.uiControls.accept` / `task.uiControls.decline` -- Optionally subscribe to `task:ui-controls-updated` for reactive updates -- Fix callback registration to use **named callbacks** so `removeTaskCallback` (which calls `task.off`) gets the same function reference (see After example below) +Registered via `store.setTaskCallback` with **named** callbacks (required for correct `.off()` cleanup): ---- +| Event | Callback | Effect | +|-------|----------|--------| +| `TASK_ASSIGNED` | `taskAssignCallback` | `onAccepted` — dismiss popup | +| `TASK_CONSULT_ACCEPTED` | `taskAssignCallback` | Same | +| `TASK_END` | `taskRejectCallback` | `onRejected` — dismiss popup | +| `TASK_REJECT` | `taskRejectCallback` | Same | +| `TASK_CONSULT_END` | `taskRejectCallback` | Same | +| `TASK_OUTDIAL_FAILED` | `taskRejectCallback` | Dismiss popup on outdial failure | -## Old → New Mapping +Actions unchanged: `incomingTask.accept()` → SDK → `TASK_ASSIGNED`; `incomingTask.decline()` → `TASK_REJECT`. -| Aspect | Old | New | -|--------|-----|-----| -| Accept visible | `getAcceptButtonVisibility(isBrowser, isPhone, webRtc, isCall, isDigital)` | `task.uiControls.accept.isVisible` | -| Decline visible | `getDeclineButtonVisibility(isBrowser, webRtc, isCall)` | `task.uiControls.decline.isVisible` | -| Accept action | `task.accept()` | `task.accept()` (unchanged) | -| Decline action | `task.decline()` | `task.decline()` (unchanged) | -| Task assigned event | `TASK_EVENTS.TASK_ASSIGNED` | `TASK_EVENTS.TASK_ASSIGNED` (unchanged) | -| Task rejected event | `TASK_EVENTS.TASK_REJECT` | `TASK_EVENTS.TASK_REJECT` (unchanged) | -| Timer/RONA | Widget-managed timer | Widget-managed timer (unchanged) | +### Outdial-specific UI (widgets layer) ---- +SDK sets accept disabled and decline `VISIBLE_DISABLED` for WebRTC outdial. Widgets add label text rules in `incoming-task.utils.tsx`: -## Refactor Pattern +| Mode | Accept label | Condition | +|------|--------------|-----------| +| Desktop outdial | "Accept" (disabled) | `isBrowser && isOutdial && !accept.isEnabled` | +| Extension outdial | "Ringing..." | `!isBrowser && isOutdial && !accept.isEnabled` | +| Extension inbound | "Ringing..." | `!isBrowser && !accept.isEnabled` | +| Desktop inbound | "Accept" | `accept.isVisible` | -### Before -```typescript -// In IncomingTask component or hook -const { isBrowser, isPhoneDevice } = getDeviceTypeFlags(store.deviceType); -const acceptVisibility = getAcceptButtonVisibility( - isBrowser, isPhoneDevice, webRtcEnabled, isCall, isDigitalChannel -); -const declineVisibility = getDeclineButtonVisibility(isBrowser, webRtcEnabled, isCall); -``` - -### After -```typescript -// In IncomingTask component or hook -const task = store.incomingTask; -const acceptVisibility = task?.uiControls?.accept ?? { isVisible: false, isEnabled: false }; -const declineVisibility = task?.uiControls?.decline ?? { isVisible: false, isEnabled: false }; -``` +`isBrowser` comes from `store.deviceType === 'BROWSER'` in `IncomingTask/index.tsx` — used for **label text only**, not visibility gating. ---- +### Phone number display (outdial) -## Full Before/After: `useIncomingTask` Hook +In `extractIncomingTaskData`, for outdial tasks ANI shown uses `dnis` (destination) over `ani`: -### Before (current code in `helper.ts`) ```typescript -export const useIncomingTask = (props: UseTaskProps) => { - const {onAccepted, onRejected, deviceType, incomingTask, logger} = props; - const isBrowser = deviceType === 'BROWSER'; - const isDeclineButtonEnabled = store.isDeclineButtonEnabled; - - // Event callbacks registered per-task for accept/reject lifecycle - useEffect(() => { - if (!incomingTask) return; - store.setTaskCallback(TASK_EVENTS.TASK_ASSIGNED, () => { - if (onAccepted) onAccepted({task: incomingTask}); - }, incomingTask.data.interactionId); - store.setTaskCallback(TASK_EVENTS.TASK_CONSULT_ACCEPTED, taskAssignCallback, incomingTask?.data.interactionId); - store.setTaskCallback(TASK_EVENTS.TASK_END, taskRejectCallback, incomingTask?.data.interactionId); - store.setTaskCallback(TASK_EVENTS.TASK_REJECT, taskRejectCallback, incomingTask?.data.interactionId); - store.setTaskCallback(TASK_EVENTS.TASK_CONSULT_END, taskRejectCallback, incomingTask?.data.interactionId); - - return () => { - store.removeTaskCallback(TASK_EVENTS.TASK_ASSIGNED, taskAssignCallback, incomingTask?.data.interactionId); - store.removeTaskCallback(TASK_EVENTS.TASK_CONSULT_ACCEPTED, taskAssignCallback, incomingTask?.data.interactionId); - store.removeTaskCallback(TASK_EVENTS.TASK_END, taskRejectCallback, incomingTask?.data.interactionId); - store.removeTaskCallback(TASK_EVENTS.TASK_REJECT, taskRejectCallback, incomingTask?.data.interactionId); - store.removeTaskCallback(TASK_EVENTS.TASK_CONSULT_END, taskRejectCallback, incomingTask?.data.interactionId); - }; - }, [incomingTask]); - - const accept = () => { - if (!incomingTask?.data.interactionId) return; - incomingTask.accept().catch((error) => { /* log */ }); - }; - - const reject = () => { - if (!incomingTask?.data.interactionId) return; - incomingTask.decline().catch((error) => { /* log */ }); - }; - - return { - incomingTask, - accept, - reject, - isBrowser, // Used to determine accept/decline button visibility - isDeclineButtonEnabled, // Feature flag for decline button - }; -}; +const isOutdial = incomingTask?.data?.interaction?.outboundType === 'OUTDIAL'; +const dnis = callAssociatedDetails?.dnis || callProcessingDetails?.dnis; +const ani = isOutdial ? dnis || callAssociatedDetails?.ani : callAssociatedDetails?.ani; ``` -**Note:** The `isBrowser` and `isDeclineButtonEnabled` flags are passed to the component, which uses them to decide whether to show accept/decline buttons. This duplicates what `task.uiControls.accept/decline` now provides. +CallControlCAD uses the same pattern for header title (see [component-layer-migration.md](./component-layer-migration.md)). -### After (migrated) -```typescript -export const useIncomingTask = (props: UseTaskProps) => { - const {onAccepted, onRejected, incomingTask, logger} = props; - - // NEW: Read accept/decline visibility from SDK - const acceptControl = incomingTask?.uiControls?.accept ?? {isVisible: false, isEnabled: false}; - const declineControl = incomingTask?.uiControls?.decline ?? {isVisible: false, isEnabled: false}; - - // Event callbacks — use NAMED callbacks so removeTaskCallback(task.off) gets the same reference - const taskAssignCallback = useCallback(() => { - if (onAccepted) onAccepted({task: incomingTask}); - }, [onAccepted, incomingTask]); - - const taskRejectCallback = useCallback(() => { - if (onRejected) onRejected({task: incomingTask}); - }, [onRejected, incomingTask]); - - useEffect(() => { - if (!incomingTask) return; - store.setTaskCallback(TASK_EVENTS.TASK_ASSIGNED, taskAssignCallback, incomingTask.data.interactionId); - store.setTaskCallback(TASK_EVENTS.TASK_CONSULT_ACCEPTED, taskAssignCallback, incomingTask?.data.interactionId); - store.setTaskCallback(TASK_EVENTS.TASK_END, taskRejectCallback, incomingTask?.data.interactionId); - store.setTaskCallback(TASK_EVENTS.TASK_REJECT, taskRejectCallback, incomingTask?.data.interactionId); - store.setTaskCallback(TASK_EVENTS.TASK_CONSULT_END, taskRejectCallback, incomingTask?.data.interactionId); - - return () => { - store.removeTaskCallback(TASK_EVENTS.TASK_ASSIGNED, taskAssignCallback, incomingTask?.data.interactionId); - store.removeTaskCallback(TASK_EVENTS.TASK_CONSULT_ACCEPTED, taskAssignCallback, incomingTask?.data.interactionId); - store.removeTaskCallback(TASK_EVENTS.TASK_END, taskRejectCallback, incomingTask?.data.interactionId); - store.removeTaskCallback(TASK_EVENTS.TASK_REJECT, taskRejectCallback, incomingTask?.data.interactionId); - store.removeTaskCallback(TASK_EVENTS.TASK_CONSULT_END, taskRejectCallback, incomingTask?.data.interactionId); - }; - }, [incomingTask, taskAssignCallback, taskRejectCallback]); - - // Actions — UNCHANGED - const accept = () => { - if (!incomingTask?.data.interactionId) return; - incomingTask.accept().catch((error) => { /* log */ }); - }; - - const reject = () => { - if (!incomingTask?.data.interactionId) return; - incomingTask.decline().catch((error) => { /* log */ }); - }; - - return { - incomingTask, - accept, - reject, - acceptControl, // NEW: { isVisible, isEnabled } from SDK - declineControl, // NEW: { isVisible, isEnabled } from SDK - // REMOVED: isBrowser, isDeclineButtonEnabled (no longer needed) - }; -}; -``` - -### Component-Level Before/After - -#### Before (IncomingTaskComponent) -```tsx -// incoming-task.tsx — old approach -const IncomingTaskComponent = ({ isBrowser, isDeclineButtonEnabled, onAccept, onReject, ... }) => { - // Widget computes visibility from device type and feature flags - const showAccept = isBrowser; // simplified — actual logic in getAcceptButtonVisibility() - const showDecline = isBrowser && isDeclineButtonEnabled; - - return ( -
    - {showAccept && } - {showDecline && } -
    - ); -}; -``` +### Host popup vs widget dismiss -#### After (IncomingTaskComponent) -```tsx -// incoming-task.tsx — new approach -// acceptControl/declineControl come from task.uiControls.accept / task.uiControls.decline -const IncomingTaskComponent = ({ acceptControl, declineControl, onAccept, onReject, ... }) => { - return ( -
    - {acceptControl.isVisible && ( - - )} - {declineControl.isVisible && ( - - )} -
    - ); -}; -``` +| Concern | Owner | +|---------|-------| +| Show incoming popup + sound | Host — `setIncomingTaskCb` | +| Outdial failure modal | Host — `setOutdialFailed` | +| Task rejected popup | Host — `setTaskRejected` | +| Dismiss incoming notification | Widget — `onAccepted` / `onRejected` props | --- -## Files to Modify +## Old → New Mapping -| File | Action | -|------|--------| -| `task/src/helper.ts` (`useIncomingTask`) | Use `task.uiControls.accept/decline` instead of visibility functions | -| `task/src/IncomingTask/index.tsx` | Minor: pass new control shape to component | -| `cc-components/.../IncomingTask/incoming-task.tsx` | Update accept/decline prop names if needed | -| `task/tests/IncomingTask/index.tsx` | Update tests | +| Aspect | Old | New (current) | +|--------|-----|---------------| +| Accept visible | `getAcceptButtonVisibility(...)` | `task.uiControls.main.accept.isVisible` | +| Decline visible | `getDeclineButtonVisibility(...)` | `task.uiControls.main.decline.isVisible` | +| Decline enabled | `store.isDeclineButtonEnabled` only | SDK `decline.isEnabled` **OR** `store.isDeclineButtonEnabled` | +| Accept action | `task.accept()` | Unchanged | +| Decline action | `task.decline()` | Unchanged | +| Device type for buttons | `isBrowser` gates visibility | `isBrowser` for outdial **label text** only | --- ## Validation Criteria -- [ ] Accept button visible for WebRTC voice tasks -- [ ] Accept button visible for digital channel tasks (chat/email) -- [ ] Decline button visible for WebRTC voice tasks only -- [ ] Accept action calls `task.accept()` and triggers `TASK_ASSIGNED` -- [ ] Decline action calls `task.decline()` and triggers `TASK_REJECT` -- [ ] RONA timer triggers reject correctly -- [ ] Consult incoming (OFFER_CONSULT) shows accept/decline correctly -- [ ] Cleanup on unmount removes callbacks +| Criterion | Status | +|-----------|--------| +| Accept/decline from `uiControls.main` | **Done** | +| Named callbacks for cleanup | **Done** | +| `TASK_OUTDIAL_FAILED` dismisses popup | **Done** | +| Outdial accept/decline labels (Desktop vs Extension) | **Done** | +| Outdial ANI uses `dnis` | **Done** | +| Legacy `isDeclineButtonEnabled` bridge | **Done** (pending full SDK-only decline enablement) | +| RONA timer → `task.decline()` | **Done** | --- -_Parent: [migration-overview.md](./migration-overview.md)_ +## Migration Fix Log ---- +### Fix: Restore `isDeclineButtonEnabled` bridge -## Migration Fix Log +Store `handleAutoAnswer` still sets `isDeclineButtonEnabled`. Hook and utils OR this with `uiControls.main.decline.isEnabled` so decline enables after auto-answer when SDK timing lags. + +### Fix: Outdial accept label and phone number -### Fix: Restore `isDeclineButtonEnabled` from Store to Component Level - -- **Issue**: During the task-refactor migration, `store.isDeclineButtonEnabled` was removed from the IncomingTask and TaskList component layers. The migration docs instructed replacing it with `task.uiControls.decline.isEnabled`. However, the store property is still set by `handleAutoAnswer` in `storeEventsWrapper.ts` and needs to be kept as an additional override for the decline button enabled state. -- **Root Cause**: The migration assumed `task.uiControls.decline.isEnabled` fully replaces `store.isDeclineButtonEnabled`, but the store property provides an additional auto-answer override that the SDK state machine may not account for in all scenarios. -- **Fix**: - - `task/src/helper.ts` (`useIncomingTask`): Reads `store.isDeclineButtonEnabled` and merges it with the SDK's `declineControl` — if either the SDK or the store says decline is enabled, the button is enabled: `isEnabled: sdkDeclineControl.isEnabled || store.isDeclineButtonEnabled`. - - `task/src/TaskList/index.tsx`: Reads `store.isDeclineButtonEnabled` and passes it as a prop to `TaskListComponent`. - - `cc-components/.../task.types.ts`: Added `isDeclineButtonEnabled?: boolean` to `TaskListComponentProps`. - - `cc-components/.../task-list.tsx`: Destructures `isDeclineButtonEnabled` and passes it to `extractTaskListItemData`. - - `cc-components/.../task-list.utils.ts`: `extractTaskListItemData` accepts `isDeclineButtonEnabled` param and merges it with `task.uiControls.decline.isEnabled`: `isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled`. -- **Result**: The decline button is enabled when either the SDK's `task.uiControls.decline.isEnabled` is `true` OR `store.isDeclineButtonEnabled` is `true` (set by auto-answer handler). Both IncomingTask and TaskList components respect this combined logic. +- Desktop outdial: show "Accept" disabled (not "Ringing...") +- Extension outdial: show "Ringing..." +- Display customer number via `dnis` for outdial in incoming task header + +--- + +_Parent: [migration-overview.md](./migration-overview.md)_ +_Updated: 2026-05-20_ diff --git a/packages/contact-center/ai-docs/migration/migration-overview.md b/packages/contact-center/ai-docs/migration/migration-overview.md index 612077df7..833cfacf4 100644 --- a/packages/contact-center/ai-docs/migration/migration-overview.md +++ b/packages/contact-center/ai-docs/migration/migration-overview.md @@ -2,7 +2,78 @@ ## Purpose -Guide for migrating CC Widgets from ad-hoc task state management to the new SDK state-machine-driven architecture (`task-refactor` branch). This is the single entry point — it tells you what changed, which docs to follow in what order, and what to watch out for. +Architecture reference for CC Widgets on the SDK state-machine-driven task model (`task-refactor` branch). This is the single entry point — it describes what changed, how SDK → store → widgets consumption works today, and links to per-area docs. + +--- + +## Current State (Migration Complete) + +The widget migration to `task.uiControls` is **largely complete**. Widgets no longer call `getControlsVisibility()`. Control visibility and enablement come from the SDK; the store mirrors task inventory and fires host callbacks; hooks and components read `task.uiControls` and invoke task methods. + +| Area | Status | Primary file | +|------|--------|--------------| +| Store event wiring | **Done** | `store/src/storeEventsWrapper.ts` | +| Store task utils (dead code removal) | **Done** | `store/src/task-utils.ts` | +| CallControl hook | **Done** | `task/src/helper.ts` (`useCallControl`) | +| IncomingTask / TaskList | **Done** | `task/src/helper.ts`, `cc-components/.../IncomingTask`, `TaskList` | +| Component layer | **Done** | `cc-components/src/components/task/` | +| Legacy bridge: `isDeclineButtonEnabled` | **Open** | Still OR'd into decline enablement after auto-answer | +| Outdial double-popup (SDK `emitTaskEnd` vs `emitTaskReject`) | **Planned** | Widgets-side dedup if SDK reverts to `emitTaskReject` | + +--- + +## SDK → Widgets Consumption Model + +```mermaid +flowchart TD + subgraph sdk [SDK Task State Machine] + SM[TaskStateMachine] + UIC[uiControlsComputer] + SM --> UIC + UIC --> TaskObj["ITask.uiControls\n(main/consult/activeLeg)"] + SM --> Events["TASK_* events"] + end + + subgraph store [StoreWrapper] + Reg[registerTaskEventListeners] + Refresh[refreshTaskList] + HostCb["Host callbacks\n(onIncomingTask, onOutdialFailed, onTaskRejected)"] + Reg --> Refresh + Events --> Reg + end + + subgraph widgets [Widgets] + Hooks["helper.ts hooks\nuseCallControl, useIncomingTask, useTaskList"] + Components["cc-components\nCallControl, IncomingTask, TaskList, CAD"] + Hooks --> Components + end + + TaskObj --> Reg + Refresh --> Hooks + HostCb --> HostApp["Sample app popups/modals"] + Hooks -->|"task.accept/decline/hold/end"| TaskObj +``` + +### Three layers + +1. **SDK** — Owns task state machine, `task.data`, and `task.uiControls`. Recomputes controls after every transition and emits `TASK_UI_CONTROLS_UPDATED`. +2. **Store** (`storeEventsWrapper.ts`) — Registers per-task listeners, calls `refreshTaskList()` to sync MobX `taskList` / `currentTask`, and invokes optional host callbacks. Does **not** compute control visibility. +3. **Widgets** — Read `task.uiControls.main.*` / `task.uiControls.consult.*` and call `task.accept()`, `task.hold()`, etc. **Popups and toasts are owned by the host app**, not the widget package. + +--- + +## Popup / Notification Model + +Widgets do not render failure or rejection popups. The host app wires store callbacks (see `widgets-samples/cc/samples-cc-react-app/src/App.tsx`): + +| Store callback | SDK event (via handler) | Host UI | +|----------------|-------------------------|---------| +| `setIncomingTaskCb` | `TASK_INCOMING` | Incoming task popup + notification sound | +| `setTaskRejected` | `TASK_REJECT` → `handleTaskReject` | "Task Rejected" popup | +| `setOutdialFailed` | `TASK_OUTDIAL_FAILED` → `handleOutdialFailed` | "Outdial Failed" modal | +| Widget `onRejected` / `onAccepted` props | Per-task callbacks on `TASK_END`, `TASK_REJECT`, `TASK_OUTDIAL_FAILED`, etc. | Dismiss incoming notification only | + +**Outdial failure:** SDK emits `TASK_OUTDIAL_FAILED` (reason string) and `TASK_END` (via `emitTaskEnd`, not `emitTaskReject`) to avoid a duplicate "Task Rejected" popup. IncomingTask dismisses on `TASK_OUTDIAL_FAILED` via `taskRejectCallback`. --- @@ -10,121 +81,103 @@ Guide for migrating CC Widgets from ad-hoc task state management to the new SDK ``` ┌─────────────────────────────────────────────────────────────────────────────────┐ -│ OLD (Current Widgets) │ NEW (After Migration) │ -│ │ │ -│ SDK emits 27 task events │ SDK state machine transitions │ -│ │ │ │ │ -│ ▼ │ ▼ │ -│ Store: refreshTaskList() │ SDK: computes TaskUIControls │ -│ + update observables manually │ from (TaskState + TaskContext) │ -│ │ │ │ │ -│ ▼ │ ▼ │ -│ Hooks: getControlsVisibility( │ SDK emits │ -│ deviceType, featureFlags, │ 'task:ui-controls-updated' │ -│ task, agentId, conferenceEnabled) │ │ │ -│ │ │ ▼ │ -│ ▼ │ Widgets read task.uiControls │ -│ Components: flat ControlVisibility │ │ │ -│ (22 controls + 7 state flags) │ ▼ │ -│ │ Components: TaskUIControls │ -│ Logic spread across: │ (17 controls, each │ -│ task-util.ts, task-utils.ts, │ { isVisible, isEnabled }) │ -│ timer-utils.ts, component utils │ │ -│ │ Single source of truth: │ -│ │ task.uiControls │ +│ OLD (Pre-refactor) │ NEW (Current) │ +│ │ │ +│ SDK emits task events │ SDK state machine transitions │ +│ │ │ │ │ +│ ▼ │ ▼ │ +│ Store: refreshTaskList() │ SDK: computes TaskUIControls │ +│ + manual observables │ from (TaskState + TaskContext) │ +│ │ │ │ │ +│ ▼ │ ▼ │ +│ Hooks: getControlsVisibility() │ SDK emits TASK_UI_CONTROLS_UPDATED │ +│ (deviceType, featureFlags, task) │ │ │ +│ │ │ ▼ │ +│ ▼ │ Widgets read task.uiControls │ +│ Components: flat ControlVisibility │ .main / .consult / .activeLeg │ +│ (22 controls + 7 state flags) │ │ │ +│ │ ▼ │ +│ Logic in task-util.ts, task-utils.ts │ Components: TaskUIControls per leg │ +│ │ Single source of truth: task.uiControls │ └─────────────────────────────────────────────────────────────────────────────────┘ ``` -> The events themselves have not changed — they are the same events, now emitted via the SDK state machine. The key difference is that task state updates (including UI control computation) are handled by the SDK, not by widgets. - -### What Gets Removed (Dead Code) +> Task event names are largely unchanged; they are now emitted from the SDK state machine. UI control computation moved from widgets to SDK. -The following widget-side logic is entirely replaced by `task.uiControls` and `task.data`: +### Removed (Dead Code) -- **`getControlsVisibility()`** (task-util.ts) + all 22 `get*ButtonVisibility` helper functions — replaced by `task.uiControls` -- **`getConsultStatus()`, `getTaskStatus()`, `getConsultMPCState()`** (store/task-utils.ts) — dead code. These are only called inside `getControlsVisibility()`. Once it is removed, the entire chain is unused and should be deleted. If consult status is needed for display, use `task.data.consultStatus` (SDK provides directly). -- **`findHoldStatus()`** (store/task-utils.ts) — removed. The SDK state machine tracks hold state internally; widgets get hold state from the task object. Do NOT derive from `controls.hold.isEnabled` (that is an action flag — disabled during conference/consulting even when call is held). +- **`getControlsVisibility()`** and 22 `get*ButtonVisibility` helpers — **removed** from `task-util.ts` +- **`getConsultStatus()`, `getTaskStatus()`, `getConsultMPCState()`, `findHoldStatus()`** — **removed** from store `task-utils.ts` +- Local flat `ControlVisibility` interface — **replaced** by SDK `TaskUIControls` -### Task Object as Source of Truth for State Flags - -After migration, state flags come from the task object (`ITask`), not from widget-side helper functions: +### Task Object as Source of Truth | State | Source | Do NOT use | |-------|--------|------------| -| Control visibility/enablement | `task.uiControls` (17 controls, each `{ isVisible, isEnabled }`) | `getControlsVisibility()`, `deviceType`, `featureFlags` | -| Hold state (`isHeld`) | Task object (SDK tracks internally) | `findHoldStatus()`, `controls.hold.isEnabled` | -| Conference in progress | `task.data.isConferenceInProgress` | `controls.exitConference.isVisible` (can be false during consult even if conference is active) | -| Consult status (display) | `task.data.consultStatus` (e.g. `consultInitiated`, `consultAccepted`) | `getConsultStatus()`, `getTaskStatus()` | +| Control visibility/enablement | `task.uiControls.main.*` / `task.uiControls.consult.*` | `getControlsVisibility()`, device-type gating for buttons | +| Active consult leg | `task.uiControls.activeLeg` (`'main'` \| `'consult'`) | Guessing from button visibility alone | +| Hold state (`isHeld`) | `isInteractionOnHold(task)` + CallControl hook logic (activeLeg, conference flags) | `controls.main.hold.isEnabled` as hold indicator | +| Conference in progress | `task.data` / interaction `state === 'conference'` | `controls.main.exitConference.isVisible` alone | +| Consult status (display) | `task.data.consultStatus` | Removed `getConsultStatus()` chain | + +### Known Legacy Bridges + +- **`store.isDeclineButtonEnabled`** — Set on `TASK_AUTO_ANSWERED`. Still OR'd into decline enablement in `useIncomingTask` and IncomingTask/TaskList utils until SDK `uiControls.main.decline.isEnabled` fully covers post-offer timing. +- **`isBrowser` prop** — Retained for **outdial accept label text** ("Accept" vs "Ringing..."), not for control visibility gating. --- -## CC Widgets Files Affected +## CC Widgets Files | Area | Path | |------|------| | Store event wrapper | `packages/contact-center/store/src/storeEventsWrapper.ts` | | Store task utils | `packages/contact-center/store/src/task-utils.ts` | -| Store constants | `packages/contact-center/store/src/constants.ts` | -| Store types | `packages/contact-center/store/src/store.types.ts` | +| Store types (SDK re-exports) | `packages/contact-center/store/src/store.types.ts` | | Task hooks | `packages/contact-center/task/src/helper.ts` | -| Task UI utils (to be removed) | `packages/contact-center/task/src/Utils/task-util.ts` | -| Task types | `packages/contact-center/task/src/task.types.ts` | -| CC Components — CallControl | `packages/contact-center/cc-components/src/components/task/CallControl/` | -| CC Components — CallControlCAD | `packages/contact-center/cc-components/src/components/task/CallControlCAD/` | -| CC Components types | `packages/contact-center/cc-components/src/components/task/task.types.ts` | -| CC Components — WC wrapper | `packages/contact-center/cc-components/src/wc.ts` | - -> **Not listed:** `timer-utils.ts` and `useHoldTimer.ts` are not directly affected by the task-refactor SDK changes. Timer signature updates (if any) are tracked separately in the hook migration doc. +| Task UI utils (timers only) | `packages/contact-center/task/src/Utils/task-util.ts` | +| CC Components | `packages/contact-center/cc-components/src/components/task/` | +| Sample app (host callbacks) | `widgets-samples/cc/samples-cc-react-app/src/App.tsx` | --- -## Execution Order - -Follow these docs in order. Each doc has old vs new code, before/after examples, and files to modify. +## Documentation Index -| Order | Document | What to Do | -|-------|----------|------------| -| 1 | [store-event-wiring-migration.md](./store-event-wiring-migration.md) | Update 27 event handlers — switch to SDK `TASK_EVENTS` enum, keep `refreshTaskList()`, add `TASK_UI_CONTROLS_UPDATED` subscription, fix `handleConsultEnd` wiring, replace `isDeclineButtonEnabled` with `task.uiControls.decline.isEnabled` | -| 2 | [store-task-utils-migration.md](./store-task-utils-migration.md) | Remove dead code (`getControlsVisibility` chain, `findHoldStatus`), delete associated constants; keep `findHoldTimestamp` (timers) and `isIncomingTask` | -| 3 | [call-control-hook-migration.md](./call-control-hook-migration.md) | Replace `getControlsVisibility()` with `task.uiControls` in `useCallControl` + update timer utils | -| 4 | [incoming-task-migration.md](./incoming-task-migration.md) | Use `task.uiControls.accept/decline` instead of visibility functions | -| 5 | [task-list-migration.md](./task-list-migration.md) | Per-task `uiControls` for accept/decline | -| 6 | [component-layer-migration.md](./component-layer-migration.md) | Update `cc-components` props — `ControlVisibility` → `TaskUIControls`, rename control props | +| Document | Focus | Status | +|----------|-------|--------| +| [store-event-wiring-migration.md](./store-event-wiring-migration.md) | Store event handlers, host callbacks, outdial flow | Reference | +| [store-task-utils-migration.md](./store-task-utils-migration.md) | Remaining store utils vs removed dead code | Reference | +| [call-control-hook-migration.md](./call-control-hook-migration.md) | `useCallControl`, dual uiControls refresh, hold logic | Reference | +| [incoming-task-migration.md](./incoming-task-migration.md) | Accept/decline, outdial text, dismiss callbacks | Reference | +| [task-list-migration.md](./task-list-migration.md) | Per-task accept/decline in list rows | Reference | +| [component-layer-migration.md](./component-layer-migration.md) | `TaskUIControls` per-leg props, CAD outdial display | Reference | --- -## SDK Pending Exports (Prerequisites) +## SDK Consumption (via `@webex/cc-store`) -**What the SDK does not export today** (from the package entry point `src/index.ts`): the items in the table below. They exist in SDK source but are not re-exported from the public package, so widget code cannot import them until they are added to the package. +Widgets import SDK task types through the store package, which re-exports from `@webex/contact-center`: -**Before implementing:** Check whether each required export is available from the SDK — i.e. whether you can import it from the package. If an item is not yet exported, delay the work that depends on it or implement only the parts that do not need it. Full completion of the migration requires these exports. +| Export | Purpose | +|--------|---------| +| `TASK_EVENTS` | Event enum (local store enum removed) | +| `TaskUIControls`, `InteractionUIControls`, `TaskUILeg` | Per-leg control shape | +| `TaskUIControlState` | `{ isVisible, isEnabled }` | +| `getDefaultUIControls()` | Fallback when no task | +| `ITask.uiControls` | Getter on task instances | -| Item | SDK Change Needed | -|------|---| -| `TaskUIControls` type | Add to `src/index.ts` | -| `getDefaultUIControls()` | Add to `src/index.ts` | -| `TaskState` enum | Add to `src/index.ts` (needed for consult timer labeling) | -| `uiControls` on `ITask` | Add getter to `ITask` interface (currently only on concrete `Task` class) | -| `IVoice`, `IDigital`, `IWebRTC` | Add to `src/index.ts` (optional — for type narrowing) | +Import pattern: `import { TaskUIControls, TASK_EVENTS, getDefaultUIControls } from '@webex/cc-store';` --- ## Key Types from SDK -| Type | Purpose | -|------|---------| -| `TaskUIControls` | Pre-computed control states (17 controls, each `{ isVisible, isEnabled }`) | -| `TaskUIControlState` | Shape: `{ isVisible: boolean; isEnabled: boolean }` | -| `getDefaultUIControls()` | Fallback when no task: `task?.uiControls ?? getDefaultUIControls()` | -| `TASK_EVENTS` | Import from SDK — delete local enum in `store.types.ts` | -| `TaskState` | SDK state machine states — needed for consult timer labeling | - -### `TaskUIControls` Structure +### `TaskUIControls` Structure (per-leg) ```typescript type TaskUIControlState = { isVisible: boolean; isEnabled: boolean }; -type TaskUIControls = { +type InteractionUIControls = { accept: TaskUIControlState; decline: TaskUIControlState; hold: TaskUIControlState; @@ -133,21 +186,33 @@ type TaskUIControls = { end: TaskUIControlState; recording: TaskUIControlState; mute: TaskUIControlState; - consultTransfer: TaskUIControlState; endConsult: TaskUIControlState; conference: TaskUIControlState; exitConference: TaskUIControlState; transferConference: TaskUIControlState; mergeToConference: TaskUIControlState; wrapup: TaskUIControlState; - switchToMainCall: TaskUIControlState; - switchToConsult: TaskUIControlState; + switch: TaskUIControlState; // switch between main and consult leg +}; + +type TaskUILeg = 'main' | 'consult'; + +type TaskUIControls = { + main: InteractionUIControls; + consult: InteractionUIControls; + activeLeg: TaskUILeg; }; ``` -Widgets no longer compute control visibility — `task.uiControls` is the single source of truth. +**Usage:** Read offer/accept controls from `task.uiControls.main`. Consult panel uses `task.uiControls.consult`. Use `activeLeg` for hold/switch UI during consult. + +Example: -> Specific constants to delete/keep, event name mappings, and ordering constraints (e.g. "do not delete constant X until helper Y is rewritten") are documented in each migration doc listed in the [Execution Order](#execution-order) table. +```typescript +const accept = task.uiControls.main.accept; +const consultEnd = task.uiControls.consult.endConsult; +const controls = currentTask?.uiControls ?? getDefaultUIControls(); +``` --- @@ -155,7 +220,7 @@ Widgets no longer compute control visibility — `task.uiControls` is the single | Old | New | Notes | |-----|-----|-------| -| `task.consultTransfer()` | `task.transfer()` | `consultTransfer` is no longer a separate public method; a single `.transfer()` is used for all transfer types | +| `task.consultTransfer()` | `task.transfer()` | Single `.transfer()` for consult transfer | --- @@ -163,66 +228,46 @@ Widgets no longer compute control visibility — `task.uiControls` is the single > **Repo:** [webex/webex-js-sdk (task-refactor)](https://github.com/webex/webex-js-sdk/tree/task-refactor) - - | File | Purpose | |------|---------| -| `uiControlsComputer.ts` | Computes `TaskUIControls` from `TaskState` + `TaskContext` — the single source of truth | -| `Task.ts` | Task service exposing `task.uiControls` getter and `task:ui-controls-updated` event | -| `constants.ts` | `TaskState` and `TaskEvent` enums | +| `state-machine/uiControlsComputer.ts` | Computes `TaskUIControls` from `TaskState` + `TaskContext` | +| `state-machine/TaskStateMachine.ts` | State transitions (including OUTBOUND_FAILED, wrapup guards) | +| `TaskManager.ts` | Maps CC backend events to state machine events | +| `voice/Voice.ts` | Voice task methods; `emitTaskOutdialFailed` emits reason string | +| `Task.ts` | `task.uiControls` getter; emits `TASK_UI_CONTROLS_UPDATED` | --- ## Migration Fix Log -### 2026-03-30 - Dial Number Transfer Wrapup Visibility (Complete Fix) +### 2026-05 — Outdial Flow ([SDK PR #4987](https://github.com/webex/webex-js-sdk/pull/4987)) -**Issue**: After dial number consult transfers, wrapup button not appearing. Tests in SET_6 failing with `findFirstVisibleWrapupIndex` returning -1 (timeout after 15 seconds). +**Issues:** React crash on outdial failure, missing wrapup after failure, double popup (Outdial Failed + Task Rejected), incorrect accept/decline for outdial, race when `AGENT_OUTBOUND_FAILED` arrives in IDLE. -**Root Cause (Deeper Analysis)**: -1. Initial hypothesis: `shouldWrapUpOrIsInitiator` guard relied on backend `wrapUpRequired` flag which wasn't set for dial number transfers. -2. **Actual root cause**: Backend sends `AgentConsultEnded` **before** `AgentConsultTransferred` for dial number transfers. -3. Event ordering issue: CONSULT_END (clears `consultInitiator`) → TRANSFER_SUCCESS (checks `consultInitiator`, now false) → transitions to CONNECTED instead of WRAPPING_UP. +**SDK fixes:** +- `TaskManager.ts`: Pass `taskData: payload` on `OUTBOUND_FAILED` for `shouldWrapUp` guard +- `Voice.ts`: `emitTaskOutdialFailed` emits failure `reason` string (not Task object) +- `TaskStateMachine.ts`: `OUTBOUND_FAILED` handler in IDLE; OFFERED uses `shouldWrapUp` → WRAPPING_UP or TERMINATED; `emitTaskEnd` instead of `emitTaskReject` to avoid duplicate rejection popup +- `uiControlsComputer.ts`: Outdial accept disabled (`isWebrtc && !isOutdial`); decline `VISIBLE_DISABLED` for WebRTC outdial -**Fix Location**: SDK `/packages/@webex/contact-center/src/services/task/state-machine/` +**Widgets fixes:** +- `helper.ts`: `TASK_OUTDIAL_FAILED` on `taskRejectCallback` (dismiss incoming notification); outdial failure via `store.handleOutdialFailed` +- IncomingTask / TaskList: `isBrowser` for outdial "Ringing..." vs "Accept" label; read `uiControls.main.accept/decline` +- CallControlCAD: Outdial header uses `dnis`; phone label keeps `ani` (PROD parity) -**Changes Made**: -1. **TaskStateMachine.ts** - Updated TRANSFER_SUCCESS guards (lines 256-267, 336-347, 489-505): - - Changed to directly check `consultInitiator` instead of using `guards.shouldWrapUpOrIsInitiator` - - Ensures consult initiators always wrap up regardless of backend flags +**Planned follow-up:** If SDK reverts to `emitTaskReject` on outdial failure, add widgets-side dedup to suppress duplicate rejection popup when `TASK_OUTDIAL_FAILED` already handled. -2. **Added `transferRequested` flag** to track transfer initiation: - - **types.ts**: Added `transferRequested: boolean` to TaskContext - - **constants.ts**: Added `TRANSFER` event - - **actions.ts**: - - Initialize `transferRequested: false` in `createInitialContext` - - Added `setTransferRequested` and `clearTransferRequested` actions - - Added `clearConsultStatePreservingTransfer` action that preserves `consultInitiator` if `transferRequested` is true - - **TaskStateMachine.ts**: - - CONNECTED, HELD, CONSULTING states: Added TRANSFER event handler that sets `transferRequested` flag - - CONSULT_END in CONSULTING state: Changed to use `clearConsultStatePreservingTransfer` instead of `clearConsultState` - - TRANSFER_SUCCESS in all states (CONNECTED, HELD, CONSULTING): Added `clearTransferRequested` to ALL branches (wrapup and fallback) - - TRANSFER_FAILED in all states: Added `clearTransferRequested` action - - **Voice.ts**: `transfer()` method now dispatches TRANSFER event before API call +--- -**Why**: For dial number transfers, backend event ordering can vary - CONSULT_END may arrive before TRANSFER_SUCCESS. The `transferRequested` flag tracks that a transfer is in progress, preventing CONSULT_END from clearing `consultInitiator` prematurely. This ensures TRANSFER_SUCCESS can properly check `consultInitiator` for wrapup transition. +### 2026-03-30 — Dial Number Transfer Wrapup Visibility -**Impact on Widgets**: No widget changes needed. Pure SDK state machine fix. Widgets already consume `task.uiControls.wrapup.isVisible`. +**Issue:** After dial number consult transfers, wrapup button not appearing (SET_6 E2E failures). -**Tests Fixed**: SET_6 Tests 1, 2, 4, 9 (all dial number transfer wrapup visibility failures) +**Root cause:** Backend sends `AgentConsultEnded` before `AgentConsultTransferred`; CONSULT_END cleared `consultInitiator` before TRANSFER_SUCCESS evaluated wrapup. -**Fix Iterations**: -- Iteration 1-3: Implemented transferRequested flag and preservation logic, but only added clearTransferRequested to CONSULTING state -- Iteration 4 (2026-03-31): Discovered CONNECTED and HELD states' TRANSFER_SUCCESS handlers were missing clearTransferRequested. This was critical because when CONSULT_END arrives during transfer, state transitions CONSULTING → HELD, and TRANSFER_SUCCESS is then handled in HELD state. Without cleanup in HELD state, the flag would leak. Fixed by adding clearTransferRequested to ALL TRANSFER_SUCCESS branches in ALL states -- **CRITICAL DISCOVERY (2026-03-31)**: SDK was on WRONG BRANCH (`ADD_MISSING_EVENT_EMITTER_TYPES` instead of `task-refactor`). This meant: - - stateMachineService was not initialized - - All previous fix iterations were applied to wrong branch - - Widgets were NOT using state machine at all - - All test failures were due to missing state machine, not implementation bugs - - **Resolution**: Switched SDK to `task-refactor` branch and re-applied all fixes. Tests must be re-run to validate fixes work on correct branch. +**Fix:** SDK `transferRequested` flag + `clearConsultStatePreservingTransfer` in state machine. Widgets consume `task.uiControls.main.wrapup.isVisible` — no widget code change. --- _Created: 2026-03-09_ -_Updated: 2026-03-24 (added dead code removal and task-object source of truth sections; aligned with PR #648 decisions)_ -_Updated: 2026-03-30 (added dial number transfer wrapup fix log)_ +_Updated: 2026-05-20 (migration complete reference; per-leg TaskUIControls; SDK→store→widgets flow; outdial fix log; popup model)_ diff --git a/packages/contact-center/ai-docs/migration/store-event-wiring-migration.md b/packages/contact-center/ai-docs/migration/store-event-wiring-migration.md index 08ac77fb1..1166f7fa4 100644 --- a/packages/contact-center/ai-docs/migration/store-event-wiring-migration.md +++ b/packages/contact-center/ai-docs/migration/store-event-wiring-migration.md @@ -2,13 +2,45 @@ ## Summary -The store's `storeEventsWrapper.ts` currently registers 27 individual task event handlers via `registerTaskEventListeners()` that manually call `refreshTaskList()` and update observables. A companion method `handleTaskRemove()` unregisters them. With the SDK task-refactor, the SDK handles state transitions internally via a state machine. The core migration is: +**Status: Done.** The store's [`storeEventsWrapper.ts`](../../store/src/storeEventsWrapper.ts) registers per-task SDK event handlers via `registerTaskEventListeners()`. The SDK state machine owns transitions and `task.uiControls`; the store mirrors task inventory through `refreshTaskList()` and fires optional host callbacks. -1. **Switch event names** — use SDK `TASK_EVENTS` enum (delete local copy) -2. **Keep `refreshTaskList()`** — the store does not observe `task.data` directly; `refreshTaskList()` is needed so the store re-syncs observables and the UI re-renders -3. **Add `TASK_UI_CONTROLS_UPDATED`** subscription to trigger widget re-renders -4. **Replace `isDeclineButtonEnabled`** store property with `task.uiControls.decline.isEnabled` -5. **Fix `TASK_CONSULT_END` wiring** — wire the existing (dead) `handleConsultEnd` method +Core behaviors implemented: + +1. **SDK `TASK_EVENTS` enum** — imported via `@webex/cc-store` (local enum removed) +2. **`refreshTaskList()`** — kept in handlers; re-syncs MobX `taskList` / `currentTask` +3. **`TASK_UI_CONTROLS_UPDATED`** — `handleUIControlsUpdated` → `refreshTaskList()` +4. **`handleConsultEnd`** — wired to `TASK_CONSULT_END` (no longer dead code) +5. **`TASK_SWITCH_CALL`** — `handleSwitchCall` → `refreshTaskList()` +6. **Legacy bridge:** `handleAutoAnswer` still sets `isDeclineButtonEnabled`; widgets also read `task.uiControls.main.decline.isEnabled` + +--- + +## Current Implementation + +Entry point: `registerTaskEventListeners(task)` in `storeEventsWrapper.ts`. Cleanup: `handleTaskRemove(taskToRemove)`. + +### Lifecycle and host callbacks + +| Event | Handler | Behavior | +|-------|---------|----------| +| `TASK_END` | `handleTaskEnd` | `setIsDeclineButtonEnabled(false)` + `refreshTaskList()` | +| `TASK_ASSIGNED` | `handleTaskAssigned` | Set ENGAGED state, `setCurrentTask`, `onTaskAssigned` | +| `TASK_REJECT` | `handleTaskReject` | `onTaskRejected(task, reason)` + `refreshTaskList()` | +| `TASK_OUTDIAL_FAILED` | `handleOutdialFailed` | `onOutdialFailed(reason)` only — **no** `refreshTaskList()` in handler | +| `TASK_UI_CONTROLS_UPDATED` | `handleUIControlsUpdated` | `refreshTaskList()` | + +### Outdial event flow + +| SDK event | Store handler | Host / widget effect | +|-----------|---------------|----------------------| +| `TASK_OUTDIAL_FAILED` | `handleOutdialFailed` | Host failure modal via `setOutdialFailed(reason)` | +| `TASK_OUTDIAL_FAILED` | (widget) `taskRejectCallback` | IncomingTask dismiss via `setTaskCallback` in `useIncomingTask` | +| `TASK_REJECT` | `handleTaskReject` | Host "Task Rejected" popup via `setTaskRejected` | +| `TASK_END` | `handleTaskEnd` | Cleanup + refresh — **no** rejection popup | + +**Double-popup context:** SDK uses `emitTaskEnd` (not `emitTaskReject`) on `OUTBOUND_FAILED` so only `TASK_OUTDIAL_FAILED` shows the failure modal. A planned widgets-side dedup exists if SDK reverts to `emitTaskReject`. + +CC-level handlers (after agent login): `TASK_INCOMING` → `handleIncomingTask`, `TASK_HYDRATE`, `TASK_MERGED`. --- @@ -417,10 +449,10 @@ handleAutoAnswer = () => { }; ``` -#### After +#### Current (legacy bridge retained) ```typescript handleAutoAnswer = () => { - // setIsDeclineButtonEnabled removed — use task.uiControls.decline.isEnabled instead. + this.setIsDeclineButtonEnabled(true); // Legacy bridge — widgets also use uiControls.main.decline.isEnabled this.refreshTaskList(); }; ``` @@ -429,18 +461,26 @@ handleAutoAnswer = () => { ## Validation Criteria -- [ ] All event names switched to SDK `TASK_EVENTS` enum (`TASK_WRAPPEDUP`, `TASK_CONSULT_CREATED`, `TASK_OFFER_CONTACT`, `TASK_RECORDING_PAUSED`, `TASK_RECORDING_RESUMED`) -- [ ] Local `TASK_EVENTS` enum deleted from `store.types.ts`; imported from `@webex/contact-center` -- [ ] `refreshTaskList()` still called in all existing handlers (no removal in this migration) -- [ ] `TASK_UI_CONTROLS_UPDATED` handler added; triggers widget re-renders -- [ ] `handleConsultEnd` is properly wired to `TASK_CONSULT_END` and resets consult state -- [ ] `handleAutoAnswer` no longer calls `setIsDeclineButtonEnabled` — widget layer uses `task.uiControls.decline.isEnabled` -- [ ] `handleConsultAccepted` still registers `TASK_MEDIA` listener on consult task (browser) -- [ ] Task list stays in sync on all lifecycle events (incoming, assigned, end, reject, wrapup) -- [ ] No regression in consult/conference/hold flows -- [ ] `handleTaskRemove` unregisters all listeners correctly (no listener leaks) -- [ ] Task-layer consumers (`task/src/helper.ts`) updated to use SDK event names +| Criterion | Status | +|-----------|--------| +| SDK `TASK_EVENTS` enum used (`TASK_WRAPPEDUP`, `TASK_CONSULT_CREATED`, etc.) | **Done** | +| Local `TASK_EVENTS` removed; imported from SDK via `@webex/cc-store` | **Done** | +| `refreshTaskList()` retained in handlers | **Done** | +| `TASK_UI_CONTROLS_UPDATED` → `handleUIControlsUpdated` | **Done** | +| `handleConsultEnd` wired to `TASK_CONSULT_END` | **Done** | +| `handleAutoAnswer` uses only `uiControls.decline.isEnabled` | **Legacy** — store flag still set; widgets OR with SDK control | +| `handleConsultAccepted` registers `TASK_MEDIA` (browser) | **Done** | +| Task list sync on lifecycle events | **Done** | +| Consult/conference/hold flows | **Done** | +| `handleTaskRemove` listener cleanup | **Open** — `TASK_CONFERENCE_TRANSFERRED` `.off()` uses wrong handler ref (listener leak) | +| Task-layer SDK event names in `helper.ts` | **Done** | + +--- + +## Known Issues (Open) + +- **`handleTaskRemove` listener mismatch:** `registerTaskEventListeners` wires `TASK_CONFERENCE_TRANSFERRED → refreshTaskList`, but `handleTaskRemove` calls `.off(TASK_CONFERENCE_TRANSFERRED, handleConferenceEnded)` — listener never removed. --- -_Parent: [migration-overview.md](./migration-overview.md) — overview doc is added in PR 1/4; link resolves once that PR is merged._ +_Parent: [migration-overview.md](./migration-overview.md)_ diff --git a/packages/contact-center/ai-docs/migration/store-task-utils-migration.md b/packages/contact-center/ai-docs/migration/store-task-utils-migration.md index 89a145598..271064ea7 100644 --- a/packages/contact-center/ai-docs/migration/store-task-utils-migration.md +++ b/packages/contact-center/ai-docs/migration/store-task-utils-migration.md @@ -2,179 +2,85 @@ ## Summary -The store's `task-utils.ts` contains 16 exported utility functions. With the SDK task-refactor, `task.uiControls` is the single source of truth for UI control states, and `task.data` provides state flags directly (hold state, conference status, consult status). Most store utils become **dead code** because their only consumer — `getControlsVisibility()` — is being deleted. - -**What gets removed:** 10 functions (the `getControlsVisibility` → `getConsultStatus` → `getTaskStatus` → `getConsultMPCState` chain, plus helper functions consumed only within that chain). Delete them along with their associated constants and types. - -**What stays:** 6 functions that serve widget-layer concerns unrelated to control visibility (task routing, participant display, media resource lookup, hold timestamp for timers). - -**Barrel export:** `store/src/index.ts` has `export * from './task-utils'`. Before removing, confirm with downstream consumers (Epic) that these utils are unused externally. Exported does not mean used. - ---- - -## Files to Modify - -| File | Action | -|------|--------| -| `store/src/task-utils.ts` | Remove 10 dead-code functions, keep 6 | -| `store/src/store.types.ts` | Delete `ConsultStatus` enum | -| `store/src/constants.ts` | Delete 12 task/interaction/consult state constants (all consumers are being removed). Keep 7 participant/media constants. | -| `task/src/Utils/task-util.ts` | Delete `getControlsVisibility` + all 22 `get*ButtonVisibility` functions; keep `findHoldTimestamp(interaction, mType)` | -| `store/tests/task-utils.ts` | Remove tests for 10 deleted functions | -| `task/tests/utils/task-util.ts` | Remove tests for deleted visibility functions | -| All consumers of removed functions | Update imports | +**Status: Done.** The store's [`task-utils.ts`](../../store/src/task-utils.ts) was trimmed to widget-layer helpers that are **not** replaced by `task.uiControls`. The `getControlsVisibility()` dependency chain (`getConsultStatus`, `getTaskStatus`, `findHoldStatus`, etc.) has been **removed**. --- -## Dead Code — Functions to Remove (10 functions) - -These functions form a dependency chain rooted at `getControlsVisibility()`. Once `getControlsVisibility()` is deleted (replaced by `task.uiControls`), the entire chain is unused and should be deleted. - -### Primary chain (consumed only by `getControlsVisibility`) - -| # | Function | Why dead | -|---|----------|----------| -| 1 | `getConsultStatus(task, agentId)` | Only consumer is `getControlsVisibility` | -| 2 | `getIsConferenceInProgress(task)` | Only consumer is `getControlsVisibility` (tests only — production code uses `task?.data?.isConferenceInProgress` directly) | -| 3 | `getConferenceParticipantsCount(task)` | Only consumer is `getControlsVisibility` | -| 4 | `getIsCustomerInCall(task)` | Only consumer is `getControlsVisibility` | -| 5 | `getIsConsultInProgress(task)` | Only consumer is `getControlsVisibility` | - -### Secondary chain (consumed only by functions above) - -| # | Function | Why dead | -|---|----------|----------| -| 6 | `getTaskStatus(task, agentId)` | Only consumer is `getConsultStatus()` — no external consumer | -| 7 | `getConsultMPCState(task, agentId)` | Only consumer is `getTaskStatus()` | -| 8 | `isSecondaryEpDnAgent(task)` | Only consumers are `getTaskStatus()` and `getConsultStatus()` | -| 9 | `isSecondaryAgent(task)` | Only consumer is internal `task-utils.ts` logic | +## Removed Functions (Historical) -### Hold status (replaced by SDK) +These were deleted because their only consumer was `getControlsVisibility()` (also removed from `task-util.ts`): -| # | Function | Why removed | -|---|----------|-------------| -| 10 | `findHoldStatus(task, mType, agentId)` | SDK state machine tracks hold state internally. Widgets get hold state from the task object. Do NOT derive from `controls.hold.isEnabled` (that is an action flag — disabled during conference/consulting even when call is held). | +| Function | SDK replacement | +|----------|-----------------| +| `getConsultStatus`, `getTaskStatus`, `getConsultMPCState` | `task.data.consultStatus` for display; controls from `task.uiControls` | +| `getIsConferenceInProgress`, `getIsConsultInProgress`, `getIsCustomerInCall`, `getConferenceParticipantsCount` | SDK computes via `uiControlsComputer` | +| `findHoldStatus` | `isInteractionOnHold(task)` + CallControl hook hold logic | -### SDK replacements for removed functions - -| Old function | SDK replacement | -|---|---| -| `getConsultStatus` / `getTaskStatus` (for display) | `task.data.consultStatus` (e.g. `consultInitiated`, `consultAccepted`) | -| `getIsConferenceInProgress` | `task.data.isConferenceInProgress` | -| `getIsConsultInProgress` / `getIsCustomerInCall` / `getConferenceParticipantsCount` | SDK computes internally via `task.uiControls` | -| `findHoldStatus` | Task object (SDK tracks hold state in `TaskContext`) | +Associated constants (`ConsultStatus` enum, interaction/consult state constants used only by removed functions) were deleted per original migration plan. --- -## Functions to Keep (6 functions) +## Functions That Remain -| # | Function | Why kept | -|---|----------|----------| -| 1 | `isIncomingTask(task, agentId)` | Store task routing — not related to control visibility | -| 2 | `getConferenceParticipants(task, agentId)` | CallControl UI participant list display. Uses `EXCLUDED_PARTICIPANT_TYPES`. | -| 3 | `isInteractionOnHold(task)` | Timer logic | -| 4 | `findMediaResourceId(task, mType)` | Switch-call actions need media resource IDs. Uses `RELATIONSHIP_TYPE_CONSULT`, `MEDIA_TYPE_CONSULT`. | -| 5 | `findHoldTimestamp(task, mType)` | Hold timer needs timestamp | -| 6 | `setmTypeForEPDN(task, mType)` | Media type for EP-DN agents, used by CallControl hook | +| Function | Purpose | +|----------|---------| +| `isIncomingTask(task, agentId)` | Store routing — incoming tasks not set as `currentTask` | +| `getConferenceParticipants(task, agentId)` | CallControl participant list UI | +| `isInteractionOnHold(task)` | Hold indicator — checks main-call media only | +| `findMediaResourceId(task, mType)` | Switch-call / hold actions need media resource IDs | +| `findHoldTimestamp(task, mType)` | Hold timer timestamp | +| `setmTypeForEPDN(task, mType)` | EP-DN agent media type for CallControl hook | +| `isSecondaryAgent(task)` | EP-DN / consult secondary agent detection | +| `isSecondaryEpDnAgent(task)` | Telephony secondary EP-DN check | -### `findHoldTimestamp` Dual Signatures +### `findHoldTimestamp` dual signatures -Two different `findHoldTimestamp` functions exist: -- **`store/src/task-utils.ts`:** `findHoldTimestamp(task: ITask, mType: string)` — takes full task object -- **`task/src/Utils/task-util.ts`:** `findHoldTimestamp(interaction: Interaction, mType: string)` — takes interaction only +- **`store/task-utils.ts`:** `findHoldTimestamp(task, mType)` — used by timer utils via `@webex/cc-store` +- **`task/Utils/task-util.ts`:** `findHoldTimestamp(interaction, mType)` — used by `useHoldTimer.ts` -`timer-utils.ts` imports from `@webex/cc-store` (task version). `useHoldTimer.ts` imports from `task-util` (interaction version). Both are kept. Do not confuse them during migration. +Do not confuse the two signatures. --- -## Constants and Types to Delete - -Since the functions that depend on these constants are all being deleted, there is **no ordering constraint** — delete constants and functions together. - -| Delete | File | Reason | -|--------|------|--------| -| Local `TASK_EVENTS` enum | `store/src/store.types.ts` | SDK exports this (see [store-event-wiring-migration.md](./store-event-wiring-migration.md)) | -| `ConsultStatus` enum | `store/src/store.types.ts` | All consumers (`getConsultStatus`, `getControlsVisibility`) are being deleted | -| `TASK_STATE_CONSULT` | `store/src/constants.ts` | Consumers (`getConsultMPCState`, `findHoldStatus`) are being deleted | -| `TASK_STATE_CONSULTING` | `store/src/constants.ts` | Consumer (`getConsultMPCState`) is being deleted | -| `TASK_STATE_CONSULT_COMPLETED` | `store/src/constants.ts` | Consumer (`getConsultMPCState`) is being deleted | -| `INTERACTION_STATE_WRAPUP` | `store/src/constants.ts` | Consumer (`getTaskStatus`) is being deleted | -| `INTERACTION_STATE_POST_CALL` | `store/src/constants.ts` | Consumer (`getTaskStatus`) is being deleted | -| `INTERACTION_STATE_CONNECTED` | `store/src/constants.ts` | Consumer (`getTaskStatus`) is being deleted | -| `INTERACTION_STATE_CONFERENCE` | `store/src/constants.ts` | Consumer (`getTaskStatus`) is being deleted | -| `CONSULT_STATE_INITIATED` | `store/src/constants.ts` | Consumer (`getConsultMPCState`) is being deleted | -| `CONSULT_STATE_COMPLETED` | `store/src/constants.ts` | Consumer (`getConsultMPCState`) is being deleted | -| `CONSULT_STATE_CONFERENCING` | `store/src/constants.ts` | Consumer (`getConsultMPCState`) is being deleted | - -**Consult string alias:** `TASK_STATE_CONSULT`, `RELATIONSHIP_TYPE_CONSULT`, and `MEDIA_TYPE_CONSULT` all resolve to `'consult'`. After deletion, only `RELATIONSHIP_TYPE_CONSULT` and `MEDIA_TYPE_CONSULT` remain (used by `findMediaResourceId`). - -## Constants to Keep - -Used by retained functions — do not delete. - -| Keep | File | Used by | -|------|------|---------| -| `RELATIONSHIP_TYPE_CONSULT` | `store/src/constants.ts` | `findMediaResourceId` | -| `MEDIA_TYPE_CONSULT` | `store/src/constants.ts` | `findMediaResourceId` | -| `AGENT` | `store/src/constants.ts` | `getConferenceParticipants` | -| `CUSTOMER` | `store/src/constants.ts` | `EXCLUDED_PARTICIPANT_TYPES` | -| `SUPERVISOR` | `store/src/constants.ts` | `EXCLUDED_PARTICIPANT_TYPES` | -| `VVA` | `store/src/constants.ts` | `EXCLUDED_PARTICIPANT_TYPES` | -| `EXCLUDED_PARTICIPANT_TYPES` | `store/src/constants.ts` | `getConferenceParticipants` | +## Hold State Guidance ---- +**Do NOT** use `controls.main.hold.isEnabled` as the hold-state indicator — it is an action flag (disabled during conference/consult even when call is held). -## `getControlsVisibility` Deletion Scope +**Use instead:** +- `isInteractionOnHold(currentTask)` for main-leg hold chip +- CallControl hook logic for consult (`activeLeg`, `controls.consult.endConsult.isVisible`) and conference (`conferenceHoldParticipant`, explicit hold/unhold event types) -> **Note:** `getControlsVisibility` lives in `task/src/Utils/task-util.ts` (hook layer, not store). It appears here because it is the primary consumer of the store functions being removed. Full hook-layer migration is covered in [call-control-hook-migration.md](./call-control-hook-migration.md). +--- -### What gets deleted from `task-util.ts` +## `getControlsVisibility` Deletion -`getControlsVisibility` + all 22 `get*ButtonVisibility` functions: -`getAcceptButtonVisibility`, `getDeclineButtonVisibility`, `getEndButtonVisibility`, `getMuteUnmuteButtonVisibility`, `getHoldResumeButtonVisibility`, `getPauseResumeRecordingButtonVisibility`, `getRecordingIndicatorVisibility`, `getTransferButtonVisibility`, `getConferenceButtonVisibility`, `getExitConferenceButtonVisibility`, `getMergeConferenceButtonVisibility`, `getConsultButtonVisibility`, `getEndConsultButtonVisibility`, `getConsultTransferButtonVisibility`, `getMergeConferenceConsultButtonVisibility`, `getConsultTransferConsultButtonVisibility`, `getMuteUnmuteConsultButtonVisibility`, `getSwitchToMainCallButtonVisibility`, `getSwitchToConsultButtonVisibility`, `getWrapupButtonVisibility` +Removed from `task/src/Utils/task-util.ts` along with all 22 `get*ButtonVisibility` helpers. -### What replaces it +**Replacement:** ```typescript -import { getDefaultUIControls } from '@webex/contact-center'; +import { getDefaultUIControls } from '@webex/cc-store'; const controls = currentTask?.uiControls ?? getDefaultUIControls(); +// Access per-leg: controls.main.hold, controls.consult.endConsult, controls.activeLeg ``` -`getDefaultUIControls()` is exported by the SDK from `uiControlsComputer.ts` — it returns a `TaskUIControls` object with all 17 controls set to `{ isVisible: false, isEnabled: false }`. Used as a safe fallback when `currentTask` is null. - -### Feature-flag gating — handled by SDK - -The old `getControlsVisibility` applied integrator-provided widget props (`featureFlags`, `conferenceEnabled`, `deviceType`) to gate controls. The SDK now handles this internally via `UIControlConfig` (derived from agent profile and `callProcessingDetails`): - -| Old widget prop | SDK equivalent | -|-----------------|---------------| -| `featureFlags.isEndCallEnabled` | `config.isEndTaskEnabled` | -| `featureFlags.isEndConsultEnabled` | `config.isEndConsultEnabled` | -| `featureFlags.webRtcEnabled` (recording gate) | `config.isRecordingEnabled` | -| ~~`conferenceEnabled`~~ | **RESTORED** — This is an application-level config (not a feature flag). Applied at button builder level to gate conference button visibility. See call-control-hook-migration.md and component-layer-migration.md fix logs | - -Since `task.uiControls` already reflects these gates, the widget layer can **remove** the `featureFlags` and `deviceType` props. **`conferenceEnabled` is RETAINED** — it is an application-level configuration passed from the consumer app that controls conference UI availability independently of SDK state. - -```typescript -const controls = currentTask?.uiControls ?? getDefaultUIControls(); -``` +Feature-flag gating (`isEndTaskEnabled`, `isEndConsultEnabled`, `isRecordingEnabled`) is applied inside SDK `uiControlsComputer` via `UIControlConfig`. **`conferenceEnabled`** remains an application-level prop at the widget/component layer. --- ## Validation Criteria -- [ ] 10 dead-code functions deleted with no remaining consumers (compile check) -- [ ] 6 kept functions still work correctly -- [ ] `ConsultStatus` enum removed -- [ ] 12 state constants deleted; 7 participant/media constants kept -- [ ] `getControlsVisibility` + 22 visibility functions deleted from `task-util.ts` -- [ ] `findHoldTimestamp` dual-signature (task vs interaction) not confused -- [ ] Widget props `featureFlags`, `deviceType` removed (SDK handles via `UIControlConfig`); `conferenceEnabled` **retained** (application-level config) -- [ ] No regression in conference participant display, hold timers, or switch-call actions -- [ ] Downstream (Epic) confirmed unused before removing barrel exports +| Criterion | Status | +|-----------|--------| +| Dead-code chain removed | **Done** | +| Kept functions still used | **Done** | +| `ConsultStatus` enum and unused constants removed | **Done** | +| `getControlsVisibility` + 22 helpers removed from task-util | **Done** | +| Hold state not derived from `controls.hold.isEnabled` | **Done** | +| `findHoldTimestamp` dual-signature preserved | **Done** | --- _Parent: [migration-overview.md](./migration-overview.md)_ -_Updated: 2026-03-24 (aligned with PR #648 decisions — dead code removal, SDK source of truth, feature-flag gating moved to SDK per bhabalan review)_ +_Updated: 2026-05-20_ diff --git a/packages/contact-center/ai-docs/migration/task-list-migration.md b/packages/contact-center/ai-docs/migration/task-list-migration.md index 8ff230831..8c00876cd 100644 --- a/packages/contact-center/ai-docs/migration/task-list-migration.md +++ b/packages/contact-center/ai-docs/migration/task-list-migration.md @@ -2,158 +2,84 @@ ## Summary -The TaskList widget displays all active tasks and allows accept/decline/select. Changes are minimal since task list management (add/remove tasks) stays in the store, and SDK methods are unchanged. The main change is using `task.uiControls` (from the task object) for per-task accept/decline visibility instead of `deviceType`/`isBrowser`. +**Status: Done.** TaskList displays accept/decline per task using `task.uiControls.main.accept` and `task.uiControls.main.decline`. Task list membership stays store-managed via `refreshTaskList()`. --- -## Old Approach +## Current Implementation -### Entry Point -**File:** `packages/contact-center/task/src/helper.ts` -**Hook:** `useTaskList(props: UseTaskListProps)` +### Entry points -### How It Works (Old) -1. Store maintains `taskList: Record` observable -2. Store maintains `currentTask: ITask | null` observable -3. Hook provides `acceptTask(task)`, `declineTask(task)`, `onTaskSelect(task)` actions -4. Accept/decline visibility gated by `deviceType` / `isBrowser` -5. Task display data extracted by `cc-components/task/Task/task.utils.ts` +| Layer | File | +|-------|------| +| Hook | `task/src/helper.ts` — `useTaskList` | +| Widget wrapper | `task/src/TaskList/index.tsx` | +| Component | `cc-components/.../TaskList/task-list.tsx` | +| Utils | `cc-components/.../TaskList/task-list.utils.ts` | ---- - -## New Approach +### Per-task controls -### What Changes -1. **Accept/decline visibility** — replace `deviceType`/`isBrowser` gating with per-task `task.uiControls.accept` / `task.uiControls.decline` -2. **Task list management** (add/remove) stays the same — store-managed -3. **SDK methods unchanged**: `task.accept()`, `task.decline()` -4. **Store callbacks unchanged**: `setTaskAssigned`, `setTaskRejected`, `setTaskSelected` +```typescript +// task-list.utils.ts — extractTaskListItemData +const accept = acceptControl ?? task.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; +const sdkDecline = declineControl ?? task.uiControls?.main?.decline ?? {isVisible: false, isEnabled: false}; +const decline = { + ...sdkDecline, + isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled, +}; +``` -> **Note:** Widgets do not know about the SDK's internal state machine. All state information comes from the task object properties. +`TaskList/index.tsx` passes `store.deviceType === 'BROWSER'` as `isBrowser` for outdial label text (same rules as IncomingTask). -### Minimal Changes Required -- Accept/decline button visibility per task: use `task.uiControls?.accept` and `task.uiControls?.decline` (each has `isVisible`, `isEnabled`) -- Remove `deviceType` / `isBrowser` from hook props and component -- Task selection logic unchanged -- Optional: if the list must react to control updates without task replacement, subscribe to `'task:ui-controls-updated'` per task (event name; enum `TASK_UI_CONTROLS_UPDATED` may not exist in store yet — use literal) +### Re-render path -### Dead Code Removal +List rows update when store calls `refreshTaskList()` — including on `TASK_UI_CONTROLS_UPDATED`. No per-task `uiControls` subscription is required in TaskList today. -`getTaskStatus()` and `getConsultStatus()` (in `store/src/task-utils.ts`) are **only** used inside `getControlsVisibility()` (call chain: `getControlsVisibility() → getConsultStatus() → getTaskStatus() → getConsultMPCState()`). Since `getControlsVisibility()` is being removed entirely (replaced by `task.uiControls`), the entire chain becomes dead code and should be deleted. +### Store callbacks (unchanged) -If widgets ever need consult status for **display purposes** (e.g., a status label like "Consulting" or "Consult requested"), the SDK provides `task.data.consultStatus` with the same values (`CONSULT_INITIATED`, `CONSULT_ACCEPTED`, `BEING_CONSULTED`, `BEING_CONSULTED_ACCEPTED`, `CONNECTED`, `CONFERENCE`, `CONSULT_COMPLETED`). +- `setTaskAssigned` → host `onTaskAccepted` +- `setTaskRejected` → host `onTaskDeclined` +- `setTaskSelected` → `setCurrentTask(task, isClicked)` --- ## Old → New Mapping -| Aspect | Old | New | -|--------|-----|-----| -| Task list source | `store.taskList` observable | `store.taskList` observable (unchanged) | -| Current task | `store.currentTask` observable | `store.currentTask` observable (unchanged) | -| Accept/decline visibility | `isBrowser` (from `deviceType`) | `task.uiControls.accept` / `task.uiControls.decline` (per-task, from SDK) | -| Accept action | `task.accept()` | `task.accept()` (unchanged) | -| Decline action | `task.decline()` | `task.decline()` (unchanged) | -| Select action | `store.setCurrentTask(task, isClicked)` | Unchanged | -| Consult status (display) | `getConsultStatus(task, agentId)` via `getControlsVisibility()` | Dead code — remove. If needed for display, use `task.data.consultStatus` (SDK provides) | +| Aspect | Old | New (current) | +|--------|-----|---------------| +| Task list source | `store.taskList` | Unchanged | +| Accept/decline visibility | `isBrowser` from `deviceType` | `task.uiControls.main.accept/decline` | +| Decline enabled | Device type only | SDK control OR `isDeclineButtonEnabled` | +| Accept label (outdial) | N/A | `isBrowser` + outdial rules in utils | +| Select action | `store.setCurrentTask` | Unchanged | --- -## Before/After: Per-Task Accept/Decline in TaskList - -### Before (TaskList component renders accept/decline per task) -```tsx -// task-list.tsx — old approach -const TaskListComponent = ({ taskList, isBrowser, onAccept, onDecline, onSelect }) => { - return taskList.map((task) => { - // Accept/decline visibility computed per-task from device type - const showAccept = isBrowser; // simplified - return ( - onSelect(task)}> - {showAccept && } - {showAccept && } - - ); - }); -}; -``` - -### After (use per-task `uiControls`) -```tsx -// task-list.tsx — new approach -const TaskListComponent = ({ taskList, onAccept, onDecline, onSelect }) => { - return taskList.map((task) => { - // SDK provides per-task control visibility - const acceptControl = task.uiControls?.accept ?? {isVisible: false, isEnabled: false}; - const declineControl = task.uiControls?.decline ?? {isVisible: false, isEnabled: false}; - return ( - onSelect(task)}> - {acceptControl.isVisible && ( - - )} - {declineControl.isVisible && ( - - )} - - ); - }); -}; -``` - -### Before/After: `useTaskList` Hook +## Outdial label rules (mirrors IncomingTask) -#### Before -```typescript -// helper.ts — useTaskList (abbreviated) -export const useTaskList = (props: UseTaskListProps) => { - const {deviceType, onTaskAccepted, onTaskDeclined, onTaskSelected, logger, taskList} = props; - const isBrowser = deviceType === 'BROWSER'; // Used for accept/decline visibility - - // ... store callbacks and actions unchanged ... - - return {taskList, acceptTask, declineTask, onTaskSelect, isBrowser}; - // ^^^^^^^^^ passed to component -}; -``` +In `extractTaskListItemData`: -#### After ```typescript -// helper.ts — useTaskList (migrated) -export const useTaskList = (props: UseTaskListProps) => { - const {onTaskAccepted, onTaskDeclined, onTaskSelected, logger, taskList} = props; - // REMOVED: deviceType, isBrowser — no longer needed, SDK handles per-task visibility - - // ... store callbacks and actions unchanged ... - - return {taskList, acceptTask, declineTask, onTaskSelect}; - // REMOVED: isBrowser — each task.uiControls.accept/decline provides visibility -}; +const isOutdial = task?.data?.interaction?.outboundType === 'OUTDIAL'; +const showRinging = isTelephony && !accept.isEnabled && !(isBrowser && isOutdial); +const acceptText = accept.isVisible ? (showRinging ? 'Ringing...' : 'Accept') : undefined; ``` ---- - -## Files to Modify - -| File | Action | -|------|--------| -| `task/src/helper.ts` (`useTaskList`) | Remove `isBrowser`, use per-task `uiControls` for accept/decline | -| `task/src/TaskList/index.tsx` | Remove `isBrowser` prop pass-through | -| `cc-components/.../TaskList/task-list.tsx` | Use `task.uiControls.accept/decline` per task | -| `cc-components/.../TaskList/task-list.utils.ts` | Update `extractTaskListItemData()` to use `task.uiControls.accept/decline`; remove `isBrowser`-based gating | -| `cc-components/.../Task/task.utils.ts` | Update task data extraction if needed | -| `store/src/task-utils.ts` | **Remove** `getTaskStatus`, `getConsultStatus`, `getConsultMPCState` — dead code once `getControlsVisibility()` is removed. Retain `findHoldTimestamp`, `isIncomingTask`, and other utils still used elsewhere | +Phone number for outdial rows uses `dnis` over `ani` (same as IncomingTask). --- ## Validation Criteria -- [ ] Task list displays all active tasks -- [ ] Task selection works (sets `currentTask`) -- [ ] Accept/decline per task works -- [ ] Task status displays correctly (connected, held, wrapup, etc.) -- [ ] Tasks removed from list on end/reject -- [ ] New incoming tasks appear in list +| Criterion | Status | +|-----------|--------| +| Per-task `uiControls.main.accept/decline` | **Done** | +| `isBrowser` for outdial text only | **Done** | +| `isDeclineButtonEnabled` bridge | **Done** | +| List sync via `refreshTaskList` + `TASK_UI_CONTROLS_UPDATED` | **Done** | +| `deviceType` removed as visibility gate | **Done** | --- -_Part of the task refactor migration doc set (overview in PR 1/4)._ +_Parent: [migration-overview.md](./migration-overview.md)_ +_Updated: 2026-05-20_ From 102a9d82f89dc2b1f5f5056ea362ce4867348f91 Mon Sep 17 00:00:00 2001 From: Shreyas Sharma Date: Mon, 25 May 2026 12:16:26 +0530 Subject: [PATCH 23/26] fix(call-control): fix mpc after conflicts --- .../call-control-custom.utils.ts | 3 +- .../task/CallControl/call-control.utils.ts | 20 +++--- .../call-control-custom.util.tsx | 34 +++++++++ .../task/CallControl/call-control.utils.tsx | 69 +++++++++++++++++++ 4 files changed, 117 insertions(+), 9 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts index 3e80408a9..1bc2f21f9 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/CallControl/CallControlCustom/call-control-custom.utils.ts @@ -61,7 +61,8 @@ export const createConsultButtons = ( tooltip: isTransferConferenceVisible ? 'Transfer Conference' : 'Transfer', onClick: consultTransfer, className: 'call-control-button', - disabled: !((consultTransferCtrl?.isEnabled ?? false) || isTransferConferenceEnabled), + // Keep consult actions disabled while main leg is active. + disabled: !isConsultLegActive || !((consultTransferCtrl?.isEnabled ?? false) || isTransferConferenceEnabled), isVisible: (consultTransferCtrl?.isVisible ?? false) || isTransferConferenceVisible, }, { diff --git a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts index d921ed6db..2edf7951a 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/CallControl/call-control.utils.ts @@ -205,6 +205,12 @@ export const buildCallControlButtons = ( ): CallControlButton[] => { try { const mainCtrl = controls?.main; + const isTransferConferenceVisible = mainCtrl?.transferConference?.isVisible ?? false; + const isTransferConferenceEnabled = mainCtrl?.transferConference?.isEnabled ?? false; + const isTransferVisible = mainCtrl?.transfer?.isVisible ?? false; + const isTransferEnabled = mainCtrl?.transfer?.isEnabled ?? false; + const isConsulting = (controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible) ?? false; + const shouldPrioritizeTransferConference = isTransferConferenceVisible; return [ { id: 'mute', @@ -250,14 +256,11 @@ export const buildCallControlButtons = ( { id: 'transferConsult', icon: 'next-bold', - tooltip: 'Transfer', + tooltip: shouldPrioritizeTransferConference ? 'Transfer Conference' : 'Transfer', onClick: onTransferConsult || (() => {}), className: 'call-control-button', - disabled: !(mainCtrl?.transfer?.isEnabled ?? false), - isVisible: - (mainCtrl?.transfer?.isVisible ?? false) && - ((controls?.consult?.endConsult?.isVisible || controls?.main?.endConsult?.isVisible) ?? false) && - !!onTransferConsult, + disabled: shouldPrioritizeTransferConference ? !isTransferConferenceEnabled : !isTransferEnabled, + isVisible: (isTransferVisible || shouldPrioritizeTransferConference) && isConsulting && !!onTransferConsult, }, { id: 'conference', @@ -273,9 +276,10 @@ export const buildCallControlButtons = ( icon: 'next-bold', tooltip: `${TRANSFER} ${currentMediaType.labelName}`, className: 'call-control-button', - disabled: !(mainCtrl?.transfer?.isEnabled ?? false), + disabled: !isTransferEnabled, menuType: 'Transfer', - isVisible: mainCtrl?.transfer?.isVisible ?? false, + // When conference-transfer is available, prefer it over blind transfer. + isVisible: isTransferVisible && !shouldPrioritizeTransferConference, dataTestId: 'call-control:transfer', }, { diff --git a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx index e7990d5fd..865539778 100644 --- a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx +++ b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/call-control-custom.util.tsx @@ -242,6 +242,40 @@ describe('Call Control Custom Utils', () => { expect(muteButton?.isVisible).toBe(true); expect(muteButton?.disabled).toBe(true); }); + + it('should disable transfer conference when active leg is main', () => { + const nestedControls = { + activeLeg: 'main', + main: { + endConsult: {isVisible: true, isEnabled: true}, + transferConference: {isVisible: true, isEnabled: true}, + }, + consult: { + mute: {isVisible: true, isEnabled: true}, + switch: {isVisible: true, isEnabled: true}, + transfer: {isVisible: false, isEnabled: false}, + transferConference: {isVisible: false, isEnabled: false}, + mergeToConference: {isVisible: true, isEnabled: false}, + endConsult: {isVisible: true, isEnabled: true}, + }, + }; + + const buttons = createConsultButtons( + false, + nestedControls as never, + jest.fn(), + jest.fn(), + jest.fn(), + jest.fn(), + jest.fn(), + loggerMock + ); + + const transferButton = buttons.find((b) => b.key === 'transfer'); + expect(transferButton?.isVisible).toBe(true); + expect(transferButton?.tooltip).toBe('Transfer Conference'); + expect(transferButton?.disabled).toBe(true); + }); }); describe('getVisibleButtons', () => { diff --git a/packages/contact-center/cc-components/tests/components/task/CallControl/call-control.utils.tsx b/packages/contact-center/cc-components/tests/components/task/CallControl/call-control.utils.tsx index a579e7b96..072be1b65 100644 --- a/packages/contact-center/cc-components/tests/components/task/CallControl/call-control.utils.tsx +++ b/packages/contact-center/cc-components/tests/components/task/CallControl/call-control.utils.tsx @@ -711,6 +711,75 @@ describe('CallControl Utils', () => { expect(muteButton?.isVisible).toBe(true); expect(muteButton?.disabled).toBe(true); }); + + it('should prioritize transferConference over transfer on main leg', () => { + const nestedControls = { + activeLeg: 'main', + main: { + accept: {isVisible: false, isEnabled: false}, + decline: {isVisible: false, isEnabled: false}, + hold: {isVisible: false, isEnabled: false}, + mute: {isVisible: false, isEnabled: false}, + end: {isVisible: true, isEnabled: true}, + transfer: {isVisible: true, isEnabled: true}, + consult: {isVisible: false, isEnabled: false}, + consultTransfer: {isVisible: false, isEnabled: false}, + endConsult: {isVisible: false, isEnabled: false}, + recording: {isVisible: false, isEnabled: false}, + conference: {isVisible: true, isEnabled: true}, + wrapup: {isVisible: false, isEnabled: false}, + exitConference: {isVisible: false, isEnabled: false}, + transferConference: {isVisible: true, isEnabled: true}, + mergeToConference: {isVisible: false, isEnabled: false}, + switch: {isVisible: false, isEnabled: false}, + }, + consult: { + accept: {isVisible: false, isEnabled: false}, + decline: {isVisible: false, isEnabled: false}, + hold: {isVisible: false, isEnabled: false}, + mute: {isVisible: false, isEnabled: false}, + end: {isVisible: false, isEnabled: false}, + transfer: {isVisible: false, isEnabled: false}, + consult: {isVisible: true, isEnabled: false}, + consultTransfer: {isVisible: false, isEnabled: false}, + endConsult: {isVisible: true, isEnabled: true}, + recording: {isVisible: false, isEnabled: false}, + conference: {isVisible: true, isEnabled: false}, + wrapup: {isVisible: false, isEnabled: false}, + exitConference: {isVisible: false, isEnabled: false}, + transferConference: {isVisible: false, isEnabled: false}, + mergeToConference: {isVisible: true, isEnabled: false}, + switch: {isVisible: false, isEnabled: false}, + }, + }; + + const onTransferConsult = jest.fn(); + const buttons = buildCallControlButtons( + false, + false, + false, + mockMediaTypeInfo, + nestedControls as never, + false, + mockFunctions.handleMuteToggleFunc, + mockFunctions.handleToggleHoldFunc, + mockFunctions.toggleRecording, + mockFunctions.endCall, + mockFunctions.exitConference, + mockFunctions.switchToConsult, + onTransferConsult, + jest.fn() + ); + + const transferConsultButton = buttons.find((b) => b.id === 'transferConsult'); + const transferMenuButton = buttons.find((b) => b.id === 'transfer'); + + expect(transferConsultButton?.isVisible).toBe(true); + expect(transferConsultButton?.tooltip).toBe('Transfer Conference'); + expect(transferConsultButton?.disabled).toBe(false); + + expect(transferMenuButton?.isVisible).toBe(false); + }); }); describe('filterButtonsForConsultation', () => { From 966be45ef04b27d5b981526631d0cd736b69a323 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Tue, 26 May 2026 14:09:50 +0530 Subject: [PATCH 24/26] fix(task-refactor): fix preittier and lint issues --- .../task/CallControlCAD/call-control-cad.tsx | 1 - .../task/IncomingTask/incoming-task.tsx | 12 +++++++-- .../task/IncomingTask/incoming-task.utils.tsx | 3 ++- .../src/components/task/Task/task.utils.ts | 7 +++++- .../components/task/TaskList/task-list.tsx | 13 ++++++++-- .../contact-center/store/src/task-utils.ts | 2 +- .../task/src/Utils/timer-utils.ts | 7 ++---- .../task/src/Utils/useHoldTimer.ts | 25 ++++++++----------- 8 files changed, 42 insertions(+), 28 deletions(-) diff --git a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx index 6edd331d3..037638787 100644 --- a/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx +++ b/packages/contact-center/cc-components/src/components/task/CallControlCAD/call-control-cad.tsx @@ -72,7 +72,6 @@ const CallControlCADComponent: React.FC = (props) => currentTask?.data?.interaction?.callAssociatedDetails?.dnis || currentTask?.data?.interaction?.callProcessingDetails?.dnis; const displayNumber = isOutdial ? dnis || ani : ani; - const dn = currentTask?.data?.interaction?.callAssociatedDetails?.dn; // eslint-disable-next-line @typescript-eslint/no-explicit-any const callAssociatedData = (currentTask?.data?.interaction as any)?.callAssociatedData as diff --git a/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.tsx b/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.tsx index c3c4e94cc..8ea8f33dc 100644 --- a/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.tsx +++ b/packages/contact-center/cc-components/src/components/task/IncomingTask/incoming-task.tsx @@ -5,13 +5,21 @@ import {withMetrics} from '@webex/cc-ui-logging'; import {extractIncomingTaskData} from './incoming-task.utils'; const IncomingTaskComponent: React.FunctionComponent = (props) => { - const {incomingTask, accept, reject, logger, acceptControl, declineControl, isDeclineButtonEnabled, isBrowser} = props; + const {incomingTask, accept, reject, logger, acceptControl, declineControl, isDeclineButtonEnabled, isBrowser} = + props; if (!incomingTask) { return <>; // hidden component } // Extract all task data using the utility function - const taskData = extractIncomingTaskData(incomingTask, logger, acceptControl, declineControl, isDeclineButtonEnabled, isBrowser); + const taskData = extractIncomingTaskData( + incomingTask, + logger, + acceptControl, + declineControl, + isDeclineButtonEnabled, + isBrowser + ); return ( { try { const accept = acceptControl ?? incomingTask?.uiControls?.main?.accept ?? {isVisible: false, isEnabled: false}; - const sdkDecline = declineControl ?? incomingTask?.uiControls?.main?.decline ?? {isVisible: false, isEnabled: false}; + const sdkDecline = declineControl ?? + incomingTask?.uiControls?.main?.decline ?? {isVisible: false, isEnabled: false}; const decline = { ...sdkDecline, isEnabled: sdkDecline.isEnabled || !!isDeclineButtonEnabled, diff --git a/packages/contact-center/cc-components/src/components/task/Task/task.utils.ts b/packages/contact-center/cc-components/src/components/task/Task/task.utils.ts index 6bec610c5..e37e875ab 100644 --- a/packages/contact-center/cc-components/src/components/task/Task/task.utils.ts +++ b/packages/contact-center/cc-components/src/components/task/Task/task.utils.ts @@ -1,4 +1,9 @@ -import type {MEDIA_CHANNEL as MediaChannelType, TaskComponentData, CADVariable, CallAssociatedDataMap} from '../task.types'; +import type { + MEDIA_CHANNEL as MediaChannelType, + TaskComponentData, + CADVariable, + CallAssociatedDataMap, +} from '../task.types'; import {getMediaTypeInfo} from '../../../utils'; /** System CAD variable keys that are already displayed elsewhere in the UI. */ diff --git a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx index d99b2898d..4e2556616 100644 --- a/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx +++ b/packages/contact-center/cc-components/src/components/task/TaskList/task-list.tsx @@ -12,8 +12,17 @@ import './styles.scss'; import {withMetrics} from '@webex/cc-ui-logging'; const TaskListComponent: React.FunctionComponent = (props) => { - const {currentTask, taskList, acceptTask, declineTask, onTaskSelect, logger, agentId, isDeclineButtonEnabled, isBrowser} = - props; + const { + currentTask, + taskList, + acceptTask, + declineTask, + onTaskSelect, + logger, + agentId, + isDeclineButtonEnabled, + isBrowser, + } = props; // Early return for empty task list if (isTaskListEmpty(taskList)) { diff --git a/packages/contact-center/store/src/task-utils.ts b/packages/contact-center/store/src/task-utils.ts index 6f982f8fa..1b5144e24 100644 --- a/packages/contact-center/store/src/task-utils.ts +++ b/packages/contact-center/store/src/task-utils.ts @@ -1,4 +1,4 @@ -import {EXCLUDED_PARTICIPANT_TYPES, MEDIA_TYPE_CONSULT, RELATIONSHIP_TYPE_CONSULT} from './constants'; +import {EXCLUDED_PARTICIPANT_TYPES, RELATIONSHIP_TYPE_CONSULT} from './constants'; import {ITask, MEDIA_TYPE_TELEPHONY_LOWER, Participant} from './store.types'; /** diff --git a/packages/contact-center/task/src/Utils/timer-utils.ts b/packages/contact-center/task/src/Utils/timer-utils.ts index 73699816a..53c14b212 100644 --- a/packages/contact-center/task/src/Utils/timer-utils.ts +++ b/packages/contact-center/task/src/Utils/timer-utils.ts @@ -136,9 +136,7 @@ export function calculateConsultTimerData( // Consulted agent (Agent 2): their call is mType "mainCall" not "consult". // When the initiator switches away, Agent 2's mainCall is put on hold. if (!consultMedia && interaction?.media) { - const mainMedia = Object.values(interaction.media).find( - (m: any) => m?.mType === 'mainCall' - ) as any; + const mainMedia = Object.values(interaction.media).find((m) => (m as {mType: string}).mType === 'mainCall'); if (mainMedia) { consultMedia = mainMedia; } @@ -157,8 +155,7 @@ export function calculateConsultTimerData( // Distinguish "Consult Requested" from "Consulting" using participant data. const isConsultInitiated = - participant?.consultState === 'consultInitiated' || - currentTask.data?.consultStatus === 'consultInitiated'; + participant?.consultState === 'consultInitiated' || currentTask.data?.consultStatus === 'consultInitiated'; const label = isConsultInitiated ? TIMER_LABEL_CONSULT_REQUESTED : TIMER_LABEL_CONSULTING; return { diff --git a/packages/contact-center/task/src/Utils/useHoldTimer.ts b/packages/contact-center/task/src/Utils/useHoldTimer.ts index 8573fa2bf..cc186f762 100644 --- a/packages/contact-center/task/src/Utils/useHoldTimer.ts +++ b/packages/contact-center/task/src/Utils/useHoldTimer.ts @@ -43,26 +43,21 @@ export const useHoldTimer = (currentTask: ITask | null, controls?: TaskUIControl const customerPresent = Boolean( currentTask?.data?.interaction?.participants && - Object.values(currentTask.data.interaction.participants).some( - (p: any) => p?.pType === 'Customer' && !p?.hasLeft - ) + Object.values(currentTask.data.interaction.participants).some((p) => p?.pType === 'Customer' && !p?.hasLeft) ); // During consulting, activeLeg='consult' means the main call is on hold. // Outside consulting, fall back to the actual media hold state. // When customer has left, never show the hold timer (follows Agent Desktop behavior). - const mainCallOnHold = isConsulting && customerPresent - ? controls?.activeLeg === 'consult' - : currentTask - ? isInteractionOnHold(currentTask) - : false; - - const rawTs = currentTask?.data?.interaction - ? findHoldTimestamp(currentTask.data.interaction, 'mainCall') - : null; - const holdTimestampMs: number | null = rawTs - ? (rawTs < 10000000000 ? rawTs * 1000 : rawTs) - : null; + const mainCallOnHold = + isConsulting && customerPresent + ? controls?.activeLeg === 'consult' + : currentTask + ? isInteractionOnHold(currentTask) + : false; + + const rawTs = currentTask?.data?.interaction ? findHoldTimestamp(currentTask.data.interaction, 'mainCall') : null; + const holdTimestampMs: number | null = rawTs ? (rawTs < 10000000000 ? rawTs * 1000 : rawTs) : null; // --- Effect: only re-runs when the boolean or timestamp actually change --- From 47afe2db4ef8253e2bc3da76f49f618b04eb0bb0 Mon Sep 17 00:00:00 2001 From: Akula Uday Date: Tue, 26 May 2026 17:14:17 +0530 Subject: [PATCH 25/26] fix(task-refactor): fix unit tests --- .../call-control-consult.snapshot.tsx.snap | 330 ++-- .../call-control-consult.snapshot.tsx | 128 +- .../call-control-consult.tsx | 71 +- .../call-control-custom.util.tsx | 124 +- .../call-control.snapshot.tsx.snap | 1052 +++++-------- .../CallControl/call-control.snapshot.tsx | 85 +- .../task/CallControl/call-control.tsx | 73 +- .../task/CallControl/call-control.utils.tsx | 71 +- .../call-control-cad.snapshot.tsx.snap | 1014 +++++-------- .../call-control-cad.snapshot.tsx | 105 +- .../task/CallControlCAD/call-control-cad.tsx | 90 +- .../task/IncomingTask/incoming-task.tsx | 36 +- .../task/IncomingTask/incoming-task.utils.tsx | 37 +- .../task/TaskList/task-list.utils.tsx | 34 +- .../cc-components/tsconfig.test.json | 3 +- packages/contact-center/store/jest.config.js | 4 + .../store/tests/setupContactCenterMock.js | 23 + .../store/tests/storeEventsWrapper.ts | 36 +- .../contact-center/store/tests/task-utils.ts | 554 +------ packages/contact-center/store/tests/util.ts | 1 - .../contact-center/store/tsconfig.test.json | 2 +- packages/contact-center/task/jest.config.js | 4 + .../task/tests/CallControl/index.tsx | 43 +- .../task/tests/CallControlCAD/index.tsx | 141 +- .../task/tests/IncomingTask/index.tsx | 6 +- .../task/tests/TaskList/index.tsx | 1 - packages/contact-center/task/tests/helper.ts | 903 +++-------- .../task/tests/setupContactCenterMock.js | 23 + .../task/tests/utils/task-util.ts | 1350 +---------------- .../task/tests/utils/timer-utils.test.ts | 97 +- .../task/tests/utils/useHoldTimer.test.ts | 88 +- .../contact-center/task/tsconfig.test.json | 3 +- .../contact-center/test-fixtures/src/index.ts | 1 + .../src/taskUIControlsFixtures.ts | 50 + .../user-state/tsconfig.test.json | 3 +- 35 files changed, 1753 insertions(+), 4833 deletions(-) create mode 100644 packages/contact-center/store/tests/setupContactCenterMock.js create mode 100644 packages/contact-center/task/tests/setupContactCenterMock.js create mode 100644 packages/contact-center/test-fixtures/src/taskUIControlsFixtures.ts diff --git a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/__snapshots__/call-control-consult.snapshot.tsx.snap b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/__snapshots__/call-control-consult.snapshot.tsx.snap index 7de54104d..5857d5d22 100644 --- a/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/__snapshots__/call-control-consult.snapshot.tsx.snap +++ b/packages/contact-center/cc-components/tests/components/task/CallControl/CallControlCustom/__snapshots__/call-control-consult.snapshot.tsx.snap @@ -39,7 +39,7 @@ exports[`CallControlConsultComponent Snapshots Interactions should call mockEndC class="consult-buttons consult-buttons-container" > -
    -

    - Mute -

    -
    -

    Switch to Call

    -
    -

    - Mute -

    -
    - -
    -

    - Mute -

    -
    -

    Switch to Call

    +
    +

    + Hold the call +

    +
    + +
    +

    + Consult with another agent +

    +
    +

    - Hold the call + Resume the call

    - Hold the call -

    -
    - -
    -

    - Consult with another agent -

    -
    - -
    -

    - Transfer Call -

    -
    - -
    -

    - Resume Recording -

    -
    - -
    -

    - End Call + End Call

    `; -exports[`CallControlComponent Snapshots Rendering - Tests for UI elements and visual states of CallControl component should render with limited control visibility 1`] = ` -
    -
    -
    -`; - exports[`CallControlComponent Snapshots Rendering - Tests for UI elements and visual states of CallControl component should render with muted state 1`] = `

    - Unmute -

    -
    - -
    -

    - Hold the call -

    -
    - -
    -

    - Consult with another agent -

    -
    - -
    -

    - Transfer Call -

    -
    - -
    -

    - Resume Recording -

    -
    - -
    -

    - End Call -

    -
    -
    - -`; - -exports[`CallControlComponent Snapshots Rendering - Tests for UI elements and visual states of CallControl component should render with recording state 1`] = ` -
    -
    - -
    -

    - Mute -

    -
    - -
    -

    - Hold the call -

    -
    - -
    -

    - Consult with another agent -

    -
    - -
    -

    - Transfer Call -

    -
    - -
    -

    - Pause Recording -

    -
    - -
    -

    - End Call -

    -
    -
    -
    -`; - -exports[`CallControlComponent Snapshots Rendering - Tests for UI elements and visual states of CallControl component should render with wrapup mode 1`] = ` -
    -
    - -
    -

    - Mute + Unmute

    - Unmute + Mute

    - Mute + Unmute

    - Hold the call + Resume the call

    - Resume Recording + Pause Recording

    -

    - End Voice + Transfer

    -
    -
    -
    - - - Queue: - - - - Support Team - - - - - Phone Number: - - - - No Phone Number - - -
    - -
    -
    -
    - -
    - - Consult Agent - - - Consulting -  •  - - 00:00 - - -
    -
    -
    +
    + +
    - No Phone Number + 555-123-4567
    @@ -447,7 +474,7 @@ exports[`CallControlCADComponent Snapshots should handle edge cases and control class="button-group" > -

    - End Voice + Transfer

    - - -
    - - - Queue: - - - - Support Team - - - - - Phone Number: - - - - No Phone Number - - -
    - -
    -
    -
    - -
    - - Consult Agent - - - Consulting -  •  - - 00:00 - - -
    -
    -
    -
    - -
    - No Phone Number + 555-123-4567
    @@ -2259,40 +2157,101 @@ exports[`CallControlCADComponent Snapshots should render consultation and wrapup class="md-text-wrapper call-timer" data-testid="cc-cad:call-timer" > - Voice - - - - 00:00 - - - -
    + Voice + - + + 00:00 + + +
    +
    +
    + + +
    + +
    +