diff --git a/src/components/AddWithdraw/AddWithdrawCountriesList.tsx b/src/components/AddWithdraw/AddWithdrawCountriesList.tsx
index 3c35a330c..a63caaf6f 100644
--- a/src/components/AddWithdraw/AddWithdrawCountriesList.tsx
+++ b/src/components/AddWithdraw/AddWithdrawCountriesList.tsx
@@ -182,6 +182,11 @@ const AddWithdrawCountriesList = ({ flow }: AddWithdrawCountriesListProps) => {
             }
             if (gate.kind === 'accept-tos') {
                 guardWithTos()
+            } else if (gate.kind === 'provide-email') {
+                // A rail that flipped to email-blocked between form-open and submit
+                // is self-serve — open the email sheet, NOT the contact-support KYC
+                // modal (mirrors checkBridgeGate; the whole point of provide-email).
+                setShowProvideEmail(true)
             } else {
                 setIsKycModalOpen(true)
             }
diff --git a/src/components/AddWithdraw/__tests__/AddWithdrawCountriesList.test.tsx b/src/components/AddWithdraw/__tests__/AddWithdrawCountriesList.test.tsx
index 0a1737561..f49360439 100644
--- a/src/components/AddWithdraw/__tests__/AddWithdrawCountriesList.test.tsx
+++ b/src/components/AddWithdraw/__tests__/AddWithdrawCountriesList.test.tsx
@@ -160,6 +160,10 @@ jest.mock('@/components/AddWithdraw/DynamicBankAccountForm', () => ({ DynamicBan
 jest.mock('@/components/Global/TokenAndNetworkConfirmationModal', () => ({ __esModule: true, default: () => null }))
 jest.mock('@/components/Kyc/SumsubKycModals', () => ({ SumsubKycModals: () => null }))
 jest.mock('@/components/Kyc/BridgeTosStep', () => ({ BridgeTosStep: () => null }))
+jest.mock('@/components/Kyc/ProvideEmailStep', () => ({
+    __esModule: true,
+    default: (props: any) => (props.visible ? <div data-testid="provide-email-sheet" /> : null),
+}))
 jest.mock('@/components/Kyc/InitiateKycModal', () => ({
     InitiateKycModal: (props: any) => (props.visible ? <div data-testid="initiate-kyc-modal" /> : null),
 }))
@@ -235,6 +239,22 @@ describe('AddWithdrawCountriesList — bank gate', () => {
         expect(mockPush).not.toHaveBeenCalled()
         expect(screen.getByTestId('initiate-kyc-modal')).toBeInTheDocument()
     })
+
+    // provide-email is a self-serve gate (one email unblocks the rail) — it must
+    // open the email sheet, NEVER the contact-support KYC modal. Both the click
+    // gate (checkBridgeGate) and the form-submit gate (handleFormSubmit) must
+    // route it there; a missing branch on the submit path turned self-serve
+    // recovery into a support ticket (2026-07 review finding).
+    it('an email-blocked gate opens the provide-email sheet, not the contact-support KYC modal', () => {
+        setCapabilities('provide-email', [{ status: 'blocked', channel: 'bank', country: 'US' }])
+
+        render(<AddWithdrawCountriesList flow="add" />)
+        fireEvent.click(screen.getByTestId('method-bank'))
+
+        expect(screen.getByTestId('provide-email-sheet')).toBeInTheDocument()
+        expect(screen.queryByTestId('initiate-kyc-modal')).toBeNull()
+        expect(mockPush).not.toHaveBeenCalled()
+    })
 })
 
 /**
diff --git a/src/components/Home/ActivationCTAs.tsx b/src/components/Home/ActivationCTAs.tsx
index 380ff2225..d34f2dd0e 100644
--- a/src/components/Home/ActivationCTAs.tsx
+++ b/src/components/Home/ActivationCTAs.tsx
@@ -107,7 +107,8 @@ export default function ActivationCTAs({ activationStep, onDismissCard }: Activa
             return {
                 hasFixableRejection: !!fixableRail,
                 hasBlockedRejection: !!blocked,
-                primaryRejectionMessage: (fixableRail ?? blocked)?.reason?.userMessage ?? null,
+                // Same precedence the copy/onClick use: email-blocked → fixable → terminal.
+                primaryRejectionMessage: (emailBlocked ?? fixableRail ?? blocked)?.reason?.userMessage ?? null,
                 blockedRail: blocked,
                 isEmailBlocked: !!emailBlocked,
             }
@@ -139,17 +140,11 @@ export default function ActivationCTAs({ activationStep, onDismissCard }: Activa
         if (activationStep === 'verify' && isIdentityProcessing && !isIdentityActionRequired) return null
 
         if (hasProviderRejection) {
-            if (hasFixableRejection) {
-                return {
-                    icon: 'globe-lock',
-                    iconBg: 'bg-primary-1',
-                    title: 'Complete your setup',
-                    description: primaryRejectionMessage || 'We need an updated document before you can add money.',
-                    ctaLabel: 'Upload document',
-                    href: '/profile/identity-verification',
-                }
-            }
-            // blocked on a missing email — self-serve, not a support ticket
+            // Email-blocked (status=blocked) outranks a fixable RFI (status=requires-info)
+            // — the canonical `deriveGate` order, and the order this card's onClick
+            // already follows (isEmailBlocked first). Ranking fixable above email here
+            // made the copy say "Upload document" while the button opened the email
+            // sheet, and hid the document-upload path entirely when both coexisted.
             if (isEmailBlocked) {
                 return {
                     icon: 'globe-lock',
@@ -161,6 +156,16 @@ export default function ActivationCTAs({ activationStep, onDismissCard }: Activa
                     href: '', // handled in onClick
                 }
             }
+            if (hasFixableRejection) {
+                return {
+                    icon: 'globe-lock',
+                    iconBg: 'bg-primary-1',
+                    title: 'Complete your setup',
+                    description: primaryRejectionMessage || 'We need an updated document before you can add money.',
+                    ctaLabel: 'Upload document',
+                    href: '/profile/identity-verification',
+                }
+            }
             // blocked
             return {
                 icon: 'globe-lock',