I, [2026-05-21T01:32:51.932509 #138756] INFO -- : [REQUEST_ID] Started POST "/licenses" at 2026-05-21 01:32:51 -0700
I, [2026-05-21T01:32:51.933264 #138756] INFO -- : [REQUEST_ID] Processing by LicensesController#create as HTML
I, [2026-05-21T01:32:51.933364 #138756] INFO -- : [REQUEST_ID] Parameters: {"utf8"=>"✓", "authenticity_token"=>"[REDACTED]", "license"=>{"appliance_id"=>"[REDACTED-UUID]", "first_name"=>"[REDACTED]", "last_name"=>"[REDACTED]", "organization"=>"[REDACTED]", "license_purpose_id"=>"2", "project_info"=>"[REDACTED]", "reason"=>"Continuing operations"}, "update"=>"Create License"}
I, [2026-05-21T01:32:52.893302 #138756] INFO -- : [REQUEST_ID] Completed 500 Internal Server Error in 960ms (ActiveRecord: 0.0ms)
F, [2026-05-21T01:32:52.894257 #138756] FATAL -- : [REQUEST_ID]
F, [2026-05-21T01:32:52.894357 #138756] FATAL -- : [REQUEST_ID] NoMethodError (undefined method `first' for nil:NilClass):
F, [2026-05-21T01:32:52.894424 #138756] FATAL -- : [REQUEST_ID]
F, [2026-05-21T01:32:52.894496 #138756] FATAL -- : [REQUEST_ID] app/helpers/application_helper.rb:11:in `find_user_by_bp_username'
[REQUEST_ID] app/controllers/licenses_controller.rb:257:in `validate'
[REQUEST_ID] app/controllers/licenses_controller.rb:196:in `save_license_from_params'
[REQUEST_ID] app/controllers/licenses_controller.rb:88:in `create'
A user reported they can't renew their license:
Sanitized stack trace from the production log file: