diff --git a/GUI/.env.development b/GUI/.env.development
index a27157cb..ef8da7d1 100644
--- a/GUI/.env.development
+++ b/GUI/.env.development
@@ -28,4 +28,4 @@ REACT_APP_SHOW_TEST_CONVERSATIONS=true
 REACT_APP_SHOW_TEST_MESSAGE=false
 REACT_APP_VALIDATIONS_ENABLED=FALSE
 REACT_APP_CURRENT_VERSION=Version 1.0.0
-REACT_APP_MENU_JSON=[{"id":"conversations","label":{"et":"Vestlused","en":"Conversations"},"path":"/chat","children":[{"label":{"et":"Vastamata","en":"Unanswered"},"path":"/unanswered"},{"label":{"et":"Aktiivsed","en":"Active"},"path":"/active"},{"label":{"et":"Ootel","en":"Pending"},"path":"/pending"},{"label":{"et":"Ajalugu","en":"History"},"path":"/history"}]},{"id":"training","label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Teemad","en":"Themes"},"path":"/training/intents"},{"label":{"et":"Avalikud teemad","en":"Public themes"},"path":"/training/common-intents"},{"label":{"et":"Teemade järeltreenimine","en":"Post training themes"},"path":"/training/intents-followup-training"},{"label":{"et":"Vastused","en":"Answers"},"path":"/training/responses"},{"label":{"et":"Reeglid","en":"Rules"},"path":"/training/rules"},{"label":{"et":"Konfiguratsioon","en":"Configuration"},"path":"/training/configuration"},{"label":{"et":"Vormid","en":"Forms"},"path":"/training/forms"},{"label":{"et":"Mälukohad","en":"Slots"},"path":"/training/slots"}]},{"label":{"et":"Ajaloolised vestlused","en":"Historical conversations"},"path":"/history","children":[{"label":{"et":"Ajalugu","en":"History"},"path":"/history/history"},{"label":{"et":"Pöördumised","en":"Appeals"},"path":"/history/appeal"}]},{"label":{"et":"Mudelipank ja analüütika","en":"Modelbank and analytics"},"path":"/analytics","children":[{"label":{"et":"Teemade ülevaade","en":"Overview of topics"},"path":"/analytics/overview"},{"label":{"et":"Mudelite võrdlus","en":"Comparison of models"},"path":"/analytics/models"},{"label":{"et":"Testlood","en":"testTracks"},"path":"/analytics/testcases"}]},{"label":{"et":"Treeni uus mudel","en":"Train new model"},"path":"/train-new-model"}]},{"id":"analytics","label":{"et":"Analüütika","en":"Analytics"},"path":"/analytics","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Vestlused","en":"Chats"},"path":"/chats"},{"label":{"et":"Tagasiside","en":"Feedback"},"path":"/feedback"},{"label":{"et":"Nõustajad","en":"Advisors"},"path":"/advisors"},{"label":{"et":"Avaandmed","en":"Reports"},"path":"/reports"}]},{"id":"services","label":{"et":"Teenused","en":"Services"},"path":"/services","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Uus teenus","en":"New Service"},"path":"/newService"},{"label":{"et":"Probleemsed teenused","en":"Faulty Services"},"path":"/faultyServices"}]},{"id":"settings","label":{"et":"Haldus","en":"Administration"},"path":"/settings","children":[{"label":{"et":"Kasutajad","en":"Users"},"path":"/users"},{"label":{"et":"Vestlusbot","en":"Chatbot"},"path":"/chatbot","children":[{"label":{"et":"Seaded","en":"Settings"},"path":"/chatbot/settings"},{"label":{"et":"Tervitussõnum","en":"Welcome message"},"path":"/chatbot/welcome-message"},{"label":{"et":"Välimus ja käitumine","en":"Appearance and behavior"},"path":"/chatbot/appearance"},{"label":{"et":"Erakorralised teated","en":"Emergency notices"},"path":"/chatbot/emergency-notices"}]},{"label":{"et":"Vestluste analüüs","en":"Chat analysis"},"path":"/chat-analysis"},{"label":{"et":"Asutuse tööaeg","en":"Office opening hours"},"path":"/working-time"},{"label":{"et":"Sessiooni pikkus","en":"Session length"},"path":"/session-length"},{"hidden": false,"label":{"et":"Multidomeenid","en":"Multi-Domains"},"path":"/multi-domains"},{"label":{"et":"Anonümiseerija","en":"Anonymizer"},"path":"/anonymizer"}]},{"id":"monitoring","label":{"et":"Seire","en":"Monitoring"},"path":"/monitoring","children":[{"label":{"et":"Aktiivaeg","en":"Working hours"},"path":"/uptime"}]}]
+REACT_APP_MENU_JSON=[{"id":"conversations","label":{"et":"Vestlused","en":"Conversations"},"path":"/chat","children":[{"label":{"et":"Vastamata","en":"Unanswered"},"path":"/unanswered"},{"label":{"et":"Aktiivsed","en":"Active"},"path":"/active"},{"label":{"et":"Ootel","en":"Pending"},"path":"/pending"},{"label":{"et":"Ajalugu","en":"History"},"path":"/history"}]},{"id":"training","label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Teemad","en":"Themes"},"path":"/training/intents"},{"label":{"et":"Avalikud teemad","en":"Public themes"},"path":"/training/common-intents"},{"label":{"et":"Teemade järeltreenimine","en":"Post training themes"},"path":"/training/intents-followup-training"},{"label":{"et":"Vastused","en":"Answers"},"path":"/training/responses"},{"label":{"et":"Reeglid","en":"Rules"},"path":"/training/rules"},{"label":{"et":"Konfiguratsioon","en":"Configuration"},"path":"/training/configuration"},{"label":{"et":"Vormid","en":"Forms"},"path":"/training/forms"},{"label":{"et":"Mälukohad","en":"Slots"},"path":"/training/slots"}]},{"label":{"et":"Ajaloolised vestlused","en":"Historical conversations"},"path":"/history","children":[{"label":{"et":"Ajalugu","en":"History"},"path":"/history/history"},{"label":{"et":"Pöördumised","en":"Appeals"},"path":"/history/appeal"}]},{"label":{"et":"Mudelipank ja analüütika","en":"Modelbank and analytics"},"path":"/analytics","children":[{"label":{"et":"Teemade ülevaade","en":"Overview of topics"},"path":"/analytics/overview"},{"label":{"et":"Mudelite võrdlus","en":"Comparison of models"},"path":"/analytics/models"},{"label":{"et":"Testlood","en":"testTracks"},"path":"/analytics/testcases"}]},{"label":{"et":"Treeni uus mudel","en":"Train new model"},"path":"/train-new-model"}]},{"id":"analytics","label":{"et":"Analüütika","en":"Analytics"},"path":"/analytics","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Vestlused","en":"Chats"},"path":"/chats"},{"label":{"et":"Tagasiside","en":"Feedback"},"path":"/feedback"},{"label":{"et":"Avaandmed","en":"Reports"},"path":"/reports"}]},{"id":"services","label":{"et":"Teenused","en":"Services"},"path":"/services","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Uus teenus","en":"New Service"},"path":"/newService"},{"label":{"et":"Probleemsed teenused","en":"Faulty Services"},"path":"/faultyServices"}]},{"id":"settings","label":{"et":"Haldus","en":"Administration"},"path":"/settings","children":[{"label":{"et":"Kasutajad","en":"Users"},"path":"/users"},{"label":{"et":"Vestlusbot","en":"Chatbot"},"path":"/chatbot","children":[{"label":{"et":"Seaded","en":"Settings"},"path":"/chatbot/settings"},{"label":{"et":"Tervitussõnum","en":"Welcome message"},"path":"/chatbot/welcome-message"},{"label":{"et":"Välimus ja käitumine","en":"Appearance and behavior"},"path":"/chatbot/appearance"},{"label":{"et":"Erakorralised teated","en":"Emergency notices"},"path":"/chatbot/emergency-notices"}]},{"label":{"et":"Vestluste analüüs","en":"Chat analysis"},"path":"/chat-analysis"},{"label":{"et":"Asutuse tööaeg","en":"Office opening hours"},"path":"/working-time"},{"label":{"et":"Sessiooni pikkus","en":"Session length"},"path":"/session-length"},{"hidden": false,"label":{"et":"Multidomeenid","en":"Multi-Domains"},"path":"/multi-domains"},{"label":{"et":"Anonümiseerija","en":"Anonymizer"},"path":"/anonymizer"}]},{"id":"monitoring","label":{"et":"Seire","en":"Monitoring"},"path":"/monitoring","children":[{"label":{"et":"Aktiivaeg","en":"Working hours"},"path":"/uptime"}]}]
diff --git a/GUI/package.json b/GUI/package.json
index 8501ed71..fc9ade53 100644
--- a/GUI/package.json
+++ b/GUI/package.json
@@ -5,7 +5,7 @@
   "type": "module",
   "dependencies": {
     "@buerokratt-ria/header": "^0.1.52",
-    "@buerokratt-ria/menu": "^0.2.12",
+    "@buerokratt-ria/menu": "^0.2.13",
     "@buerokratt-ria/styles": "^0.0.1",
     "@buerokratt-ria/common-gui-components": "^0.0.59",
     "@fontsource/roboto": "^4.5.8",
diff --git a/GUI/src/RootComponent.tsx b/GUI/src/RootComponent.tsx
index 67ec218e..4bb90699 100644
--- a/GUI/src/RootComponent.tsx
+++ b/GUI/src/RootComponent.tsx
@@ -1,7 +1,6 @@
 import React from 'react'
 import {Navigate, Route, Routes} from 'react-router-dom'
 import { Layout } from './components'
-import AdvisorsPage from './pages/AdvisorsPage'
 import ChatsPage from './pages/ChatsPage'
 import FeedbackPage from './pages/FeedbackPage'
 import NotFoundPage from './pages/NotFoundPage'
@@ -19,7 +18,6 @@ const RootComponent: React.FC = () => {
         <Route path={ROUTES.CHATS_ROUTE} element={<ChatsPage />} />
         {/* <Route path={ROUTES.BUROKRATT_ROUTE} element={<BurokrattPage />} /> To be Added in release 2.1 or later */}
         <Route path={ROUTES.FEEDBACK_ROUTE} element={<FeedbackPage />} />
-        <Route path={ROUTES.ADVISORS_ROUTE} element={<AdvisorsPage />} />
         <Route path={ROUTES.REPORTS_ROUTE} element={<ReportsPage />} />
         <Route path="*" element={<NotFoundPage />} />
       </Route>
diff --git a/GUI/src/components/SideMenu/index.tsx b/GUI/src/components/SideMenu/index.tsx
index 13884f31..75bdbe9e 100644
--- a/GUI/src/components/SideMenu/index.tsx
+++ b/GUI/src/components/SideMenu/index.tsx
@@ -9,7 +9,6 @@ const menuItems = [
     { to: ROUTES.CHATS_ROUTE, titleKey: 'menu.chats' },
     { to: ROUTES.BUROKRATT_ROUTE, titleKey: 'menu.burokratt' },
     { to: ROUTES.FEEDBACK_ROUTE, titleKey: 'menu.feedback' },
-    { to: ROUTES.ADVISORS_ROUTE, titleKey: 'menu.advisors' },
     { to: ROUTES.REPORTS_ROUTE, titleKey: 'menu.reports' },
 ]
 
diff --git a/GUI/src/i18n/en/common.json b/GUI/src/i18n/en/common.json
index e02413ed..272714f4 100644
--- a/GUI/src/i18n/en/common.json
+++ b/GUI/src/i18n/en/common.json
@@ -191,6 +191,16 @@
     "allCsvAway": "All CSAs away with red status",
     "medianWaitingTime": "Median (min)",
     "averageWaitingTime": "Arithmetic (min)",
+    "chat_forwards": "Forwarding",
+    "forwards": {
+      "from_csa": "Number of conversations directed from the advisor",
+      "to_csa": "Counselor directed conversations",
+      "to_other": "Out-of-facility forwards"
+    },
+    "avg_pick_time": "Average response speed in the institution",
+    "avg_present_csa": "Average presence of counselors",
+    "num_chats_csa": "Number of conversations by adviser",
+    "avg_chat_time_csa": "Conversation time by advisor",
     "theme_overview": "Theme overview",
     "follow_up_action_overview": "Follow-up Action overview",
     "quality_overview": "Quality overview",
diff --git a/GUI/src/i18n/et/common.json b/GUI/src/i18n/et/common.json
index e49b78bc..9272f45f 100644
--- a/GUI/src/i18n/et/common.json
+++ b/GUI/src/i18n/et/common.json
@@ -191,6 +191,16 @@
     "allCsvAway": "Kõik nõustajad ära / hõivatud",
     "medianWaitingTime": "Mediaan (min)",
     "averageWaitingTime": "Aritmeetiline keskmine (min)",
+    "chat_forwards": "Suunamised",
+    "forwards": {
+      "from_csa": "Nõustajalt suunatud vestluste arv",
+      "to_csa": "Nõustajale suunatud vestluste arv",
+      "to_other": "Suunamised asutusest välja"
+    },
+    "avg_pick_time": "Keskmine vastamise kiirus asutuses",
+    "avg_present_csa": "Keskmine nõustajate kohalolu",
+    "num_chats_csa": "Vestluste arv nõustaja lõikes",
+    "avg_chat_time_csa": "Vestluste aeg (min) nõustaja lõikes",
     "theme_overview": "Valdkonna ülevaade",
     "follow_up_action_overview": "Järeltegevuste staatuste ülevaade",
     "quality_overview": "Kvaliteedi ülevaade",
diff --git a/GUI/src/pages/AdvisorsPage.tsx b/GUI/src/pages/AdvisorsPage.tsx
deleted file mode 100644
index 242d072a..00000000
--- a/GUI/src/pages/AdvisorsPage.tsx
+++ /dev/null
@@ -1,388 +0,0 @@
-import React, { useEffect, useRef, useState } from 'react';
-import { useTranslation } from 'react-i18next';
-import OptionsPanel, { Option } from '../components/MetricAndPeriodOptions';
-import MetricsCharts from '../components/MetricsCharts';
-import { MetricOptionsState } from '../components/MetricAndPeriodOptions/types';
-import {
-  chartDataKey,
-  getAdvisorChartData,
-  getAdvisorsList,
-  translateChartKeys,
-} from '../util/charts-utils';
-import { debounceTime, distinctUntilChanged, switchMap } from 'rxjs/operators';
-import {BehaviorSubject} from 'rxjs';
-import {
-  getAvgCsaPresent,
-  getAvgPickTime,
-  getChatForwards,
-  getCsaAvgChatTime,
-  getCsaChatsTotal,
-} from '../resources/api-constants';
-import { Methods, request } from '../util/axios-client';
-import withAuthorization, { ROLES } from '../hoc/with-authorization';
-import { ChartData } from 'types/chart';
-import { usePeriodStatisticsContext } from 'hooks/usePeriodStatisticsContext';
-import useStore from "../store/user/store";
-import {getDomainsArray} from "../util/multiDomain-utils";
-import {getShowTestData} from "../util/testChat-utils";
-import { endOfDay, formatISO, startOfDay } from 'date-fns';
-
-const AdvisorsPage: React.FC = () => {
-  const { t } = useTranslation();
-  const [chartData, setChartData] = useState<ChartData>({
-    chartData: [],
-    colors: [],
-  });
-  const [currentMetric, setCurrentMetric] = useState('');
-  const [currentConfigs, setCurrentConfigs] = useState<MetricOptionsState>();
-  const [unit, setUnit] = useState('');
-  const advisors = useRef<any[]>([]);
-  const [advisorsList, setAdvisorsList] = useState<any[]>([]);
-  const [showSelectAll, setShowSelectAll] = useState<boolean>(false);
-  const [advisorsMetrics, setAdvisorsMetrics] = useState<Option[]>([
-    {
-      id: 'chat_forwards',
-      labelKey: 'advisors.chat_forwards',
-      subOptions: [
-        { id: 'receivedChats', labelKey: 'advisors.forwards.from_csa', color: '#FFB511' },
-        { id: 'forwardedChats', labelKey: 'advisors.forwards.to_csa', color: '#ED7D31' },
-        { id: 'forwardedExternally', labelKey: 'advisors.forwards.to_other', color: '#8BB4D5' },
-      ],
-      unit: t('units.chats') ?? 'chats',
-    },
-    {
-      id: 'avg_pick_time',
-      labelKey: 'advisors.avg_pick_time',
-      unit: t('units.minutes') ?? 'minutes',
-    },
-    {
-      id: 'avg_present_csa',
-      labelKey: 'advisors.avg_present_csa',
-      unit: t('units.counselors') ?? 'counselors',
-    },
-    {
-      id: 'num_chats_csa',
-      labelKey: 'advisors.num_chats_csa',
-      unit: t('units.chats') ?? 'chats',
-    },
-    {
-      id: 'avg_chat_time_csa',
-      labelKey: 'advisors.avg_chat_time_csa',
-      unit: t('units.minutes') ?? 'minutes',
-    },
-  ]);
-  const { setPeriodStatistics } = usePeriodStatisticsContext();
-  const [updateKey, setUpdateKey] = useState<number>(0)
-  const multiDomainEnabled = import.meta.env.REACT_APP_ENABLE_MULTI_DOMAIN?.toLowerCase() === 'true';
-
-
-  useEffect(() => {
-    if (!multiDomainEnabled) return;
-
-    const unsubscribe = useStore.subscribe((state, prevState) => {
-      if (
-          JSON.stringify(state.userDomains) !==
-          JSON.stringify(prevState.userDomains)
-      ) {
-        setUpdateKey((v) => v + 1);
-      }
-    });
-
-    return () => unsubscribe();
-  }, [multiDomainEnabled, useStore]);
-
-  useEffect(() => {
-    setAdvisorsList(advisors.current);
-  }, [advisorsList]);
-
-  useEffect(() => {
-    setPeriodStatistics(chartData, unit);
-  }, [chartData, unit]);
-
-  useEffect(() => {
-    if (currentConfigs) {
-      configsSubject.next(currentConfigs);
-    }
-  }, [currentConfigs]);
-
-  const [configsSubject] = useState(
-      () => new BehaviorSubject<any>(null)
-  );
-
-  useEffect(() => {
-    const subscription = configsSubject
-      .pipe(
-        distinctUntilChanged(),
-        debounceTime(300),
-        switchMap((config: any) => {
-          switch (config.metric) {
-            case 'chat_forwards':
-              return fetchChatsForwards(config);
-            case 'avg_pick_time':
-              return fetchAverageChatPickUpTime(config);
-            case 'avg_present_csa':
-              return fetchAveragePresentCsas(config);
-            case 'num_chats_csa':
-              return fetchTotalCsaChats(config);
-            case 'avg_chat_time_csa':
-              return fetchAverageCsaChatTime(config);
-            default:
-              return fetchChatsForwards(config);
-          }
-        })
-      )
-      .subscribe((chartData: any) => setChartData(chartData));
-
-    return () => {
-      subscription.unsubscribe();
-    };
-  }, [updateKey]);
-
-  const fetchChatsForwards = async (config: any) => {
-    let chartData = {};
-    setShowSelectAll(false);
-    try {
-      const result: any = await request({
-        url: getChatForwards(),
-        method: Methods.post,
-        withCredentials: true,
-        data: {
-          metric: config?.groupByPeriod ?? 'day',
-          start_date: config?.start,
-          end_date: config?.end,
-          urls: getDomainsArray(),
-          showTest: getShowTestData()
-        },
-      });
-
-      const res = result.response.map((entry: any) => ({
-        ...translateChartKeys(entry, chartDataKey),
-        [chartDataKey]: new Date(entry[chartDataKey]).getTime(),
-      }));
-
-      const requiredKeys = [chartDataKey, ...config.options];
-
-      const response = res.map((item: any) => {
-        const returnValue: any = {};
-        requiredKeys.forEach((key: string) => {
-          if (key !== chartDataKey) {
-            const chartKey = t(`chart.${key}`);
-            returnValue[chartKey] = item[chartKey];
-          } else {
-            returnValue[key] = item[key];
-          }
-        });
-
-        return returnValue;
-      });
-
-      chartData = {
-        chartData: response,
-        colors: advisorsMetrics[0].subOptions!.map(({ id, color }) => {
-          return {
-            id: t(`chart.${id}`),
-            color,
-          };
-        }),
-      };
-    } catch (_) {
-      console.error(_)
-    }
-    return chartData;
-  };
-
-  const fetchAverageChatPickUpTime = async (config: any) => {
-    setShowSelectAll(false);
-    let chartData = {};
-    try {
-      const result: any = await request({
-        url: getAvgPickTime(),
-        method: Methods.post,
-        withCredentials: true,
-        data: {
-          metric: config?.groupByPeriod ?? 'day',
-          start_date: config?.start,
-          end_date: config?.end,
-          urls: getDomainsArray(),
-          showTest: getShowTestData()
-        },
-      });
-
-      const response = result.response.map((entry: any) => ({
-        ...translateChartKeys(entry, chartDataKey),
-        [chartDataKey]: new Date(entry[chartDataKey]).getTime(),
-      }));
-
-      chartData = {
-        chartData: response,
-        colors: [{ id: 'Average (Min)', color: '#FFB511' }],
-        minPointSize: 3,
-      };
-    } catch (_) {
-      console.error(_)
-    }
-    return chartData;
-  };
-
-  const fetchAveragePresentCsas = async (config: any) => {
-    setShowSelectAll(false);
-    let chartData = {};
-    try {
-      const result: any = await request({
-        url: getAvgCsaPresent(),
-        method: Methods.post,
-        withCredentials: true,
-        data: {
-          metric: config?.groupByPeriod ?? 'day',
-          start_date: config?.start,
-          end_date: config?.end,
-        },
-      });
-
-      const response = result.response.map((entry: any) => ({
-        ...translateChartKeys(entry, chartDataKey),
-        [chartDataKey]: new Date(entry[chartDataKey]).getTime(),
-      }));
-
-      chartData = {
-        chartData: response,
-        colors: [{ id: 'Average', color: '#FFB511' }],
-        minPointSize: 3,
-      };
-    } catch (_) {
-      console.error(_)
-    }
-    return chartData;
-  };
-
-  const fetchTotalCsaChats = async (config: any) => {
-    setShowSelectAll(true);
-    let chartData = {};
-    try {
-      const excluded_csas = advisors.current.map((e) => e.id).filter((e) => !config?.options.includes(e));
-      const result: any = await request({
-        url: getCsaChatsTotal(),
-        method: Methods.post,
-        withCredentials: true,
-        data: {
-          metric: config?.groupByPeriod ?? 'day',
-          start_date: config?.start,
-          end_date: config?.end,
-          excluded_csas: (excluded_csas.length ?? 0) > 0 ? excluded_csas : [''],
-          urls: getDomainsArray(),
-          showTest: getShowTestData()
-        },
-      });
-
-      const res = result.response;
-
-      const advisorsList = getAdvisorsList(res);
-
-      const updatedMetrics = [...advisorsMetrics];
-      updatedMetrics[3].subOptions = advisorsList;
-      advisors.current = advisorsList;
-      setAdvisorsMetrics(updatedMetrics);
-      setAdvisorsList(advisors.current);
-
-      chartData = {
-        chartData: getAdvisorChartData(res, advisorsList,'chart.count'),
-        colors: advisorsMetrics[3].subOptions!.map(({ labelKey, color }) => {
-          return {
-            id: labelKey,
-            color,
-          };
-        }),
-      };
-    } catch (_) {
-      console.error(_)
-    }
-    return chartData;
-  };
-
-  const fetchAverageCsaChatTime = async (config: any) => {
-    setShowSelectAll(true);
-    let chartData = {};
-    try {
-      const excluded_csas = advisors.current.map((e) => e.id).filter((e) => !config?.options.includes(e));
-      const result: any = await request({
-        url: getCsaAvgChatTime(),
-        method: Methods.post,
-        withCredentials: true,
-        data: {
-          metric: config?.groupByPeriod ?? 'day',
-          start_date: config?.start,
-          end_date: config?.end,
-          excluded_csas: (excluded_csas.length ?? 0) > 0 ? excluded_csas : [''],
-          urls: getDomainsArray(),
-          showTest: getShowTestData()
-        },
-      });
-
-      const res = result.response;
-
-      const advisorsList = getAdvisorsList(res);
-
-      const updatedMetrics = [...advisorsMetrics];
-      updatedMetrics[4].subOptions = advisorsList;
-      advisors.current = advisorsList;
-      setAdvisorsMetrics(updatedMetrics);
-      setAdvisorsList(advisors.current);
-
-      chartData = {
-        chartData: getAdvisorChartData(res, advisorsList, 'chart.count'),
-        colors: advisorsMetrics[4].subOptions!.map(({ labelKey, color }) => {
-          return {
-            id: labelKey,
-            color,
-          };
-        }),
-        minPointSize: 3,
-      };
-    } catch (_) {
-      console.error(_)
-    }
-    return chartData;
-  };
-
-  const configsAreEqual = (a: MetricOptionsState, b: MetricOptionsState | undefined) => {
-    const { options: _, ...restA } = a ?? {};
-    const { options: __, ...restB } = b ?? {};
-    return JSON.stringify(restA) === JSON.stringify(restB);
-  };
-
-  return (
-    <>
-      <h1>{t('menu.advisors')}</h1>
-      <OptionsPanel
-        metricOptions={advisorsMetrics}
-        enableSelectAll={showSelectAll}
-        dateFormat="yyyy-MM-dd"
-        onChange={(config) => {
-          if (!configsAreEqual(config, currentConfigs)) {
-            setCurrentConfigs(config);
-            configsSubject.next(config);
-            if (currentMetric != `advisors.${config.metric}`) {
-              advisors.current = [];
-            }
-            setCurrentMetric(`advisors.${config.metric}`);
-            setAdvisorsList([]);
-
-            const selectedOption = advisorsMetrics.find((x) => x.id === config.metric);
-            if (!selectedOption) return;
-            setUnit(selectedOption?.unit ?? 'chats');
-          }
-        }}
-      />
-      <MetricsCharts
-        title={currentMetric}
-        data={chartData}
-        startDate={currentConfigs?.start ?? formatISO(startOfDay(new Date()))}
-        endDate={currentConfigs?.end ?? formatISO(endOfDay(new Date()))}
-        groupByPeriod={currentConfigs?.groupByPeriod ?? 'day'}
-        unit={unit}
-      />
-    </>
-  );
-};
-
-export default withAuthorization(AdvisorsPage, [ROLES.ROLE_ADMINISTRATOR, ROLES.ROLE_ANALYST]);
diff --git a/GUI/src/pages/ChatsPage/index.tsx b/GUI/src/pages/ChatsPage/index.tsx
index be9b1202..addd5f4d 100644
--- a/GUI/src/pages/ChatsPage/index.tsx
+++ b/GUI/src/pages/ChatsPage/index.tsx
@@ -1,298 +1,547 @@
-import React, {useEffect, useRef, useState} from 'react';
-import {useTranslation} from 'react-i18next';
-import {type ObservableInput, Subject} from 'rxjs';
-import {debounceTime, distinctUntilChanged, switchMap} from 'rxjs/operators';
-import OptionsPanel, {Option} from '../../components/MetricAndPeriodOptions';
-import {MetricOptionsState} from '../../components/MetricAndPeriodOptions/types';
+import React, { useEffect, useRef, useState } from 'react';
+import { useTranslation } from 'react-i18next';
+import { type ObservableInput, Subject } from 'rxjs';
+import { debounceTime, distinctUntilChanged, switchMap } from 'rxjs/operators';
+import OptionsPanel, { Option } from '../../components/MetricAndPeriodOptions';
+import { MetricOptionsState } from '../../components/MetricAndPeriodOptions/types';
 import MetricsCharts from '../../components/MetricsCharts';
-import {chartDateFormat} from '../../util/charts-utils';
-import {randomColor} from '../../util/generateRandomColor';
-import {fetchData} from './data';
-import {chatOptions} from './options';
-import withAuthorization, {ROLES} from '../../hoc/with-authorization';
-import {ChartData} from 'types/chart';
-import {usePeriodStatisticsContext} from 'hooks/usePeriodStatisticsContext';
+import {
+  chartDataKey,
+  chartDateFormat,
+  getAdvisorChartData,
+  getAdvisorsList,
+  translateChartKeys,
+} from '../../util/charts-utils';
+import { randomColor } from '../../util/generateRandomColor';
+import { fetchData } from './data';
+import { chatOptions } from './options';
+import withAuthorization, { ROLES } from '../../hoc/with-authorization';
+import { ChartData } from 'types/chart';
+import { usePeriodStatisticsContext } from 'hooks/usePeriodStatisticsContext';
 import useStore from '../../store/user/store';
-import {endOfDay, formatISO, startOfDay} from 'date-fns';
-import {getFollowUpActionOverview, getQualityOverview, getThemeOverview} from '../../resources/api-constants';
-import {chartDataKey} from '../../util/charts-utils';
-import {Methods, request} from '../../util/axios-client';
-import {getDomainsArray} from '../../util/multiDomain-utils';
-import {getShowTestData} from '../../util/testChat-utils';
+import { endOfDay, formatISO, startOfDay } from 'date-fns';
+import {
+  getAvgCsaPresent,
+  getAvgPickTime,
+  getChatForwards,
+  getCsaAvgChatTime,
+  getCsaChatsTotal,
+  getThemeOverview,
+  getFollowUpActionOverview,
+  getQualityOverview,
+} from '../../resources/api-constants';
+import { Methods, request } from '../../util/axios-client';
+import { getDomainsArray } from '../../util/multiDomain-utils';
+import { getShowTestData } from '../../util/testChat-utils';
+
+const CSA_METRIC_IDS = new Set(['num_chats_csa', 'avg_chat_time_csa']);
 
 type QualityMetricOption = {
-    readonly id: string;
-    readonly labelKey: string;
-    readonly color: string;
-    readonly isSelected: boolean;
+  readonly id: string;
+  readonly labelKey: string;
+  readonly color: string;
+  readonly isSelected: boolean;
 };
 
 const ChatsPage: React.FC = () => {
-    const {t} = useTranslation();
-    const [tableTitleKey, setTableTitleKey] = useState(chatOptions[0].labelKey);
-    const [unit, setUnit] = useState(chatOptions[0].unit);
-    const [configs, setConfigs] = useState<MetricOptionsState>();
-    const [chartData, setChartData] = useState<ChartData>({
-        chartData: [],
-        colors: [],
+  const { t } = useTranslation();
+  const [tableTitleKey, setTableTitleKey] = useState(chatOptions[0].labelKey);
+  const [unit, setUnit] = useState(chatOptions[0].unit);
+  const [configs, setConfigs] = useState<MetricOptionsState>();
+  const [chartData, setChartData] = useState<ChartData>({
+    chartData: [],
+    colors: [],
+  });
+  const { setPeriodStatistics } = usePeriodStatisticsContext();
+  const [updateKey, setUpdateKey] = useState<number>(0);
+  const userDomains = useStore.getState().userDomains;
+  const multiDomainEnabled = import.meta.env.REACT_APP_ENABLE_MULTI_DOMAIN?.toLowerCase() === 'true';
+
+  const advisors = useRef<any[]>([]);
+
+  const themes = useRef<QualityMetricOption[]>([]);
+  const followUpStatuses = useRef<QualityMetricOption[]>([]);
+  const [showSelectAll, setShowSelectAll] = useState<boolean>(false);
+  const [allMetrics, setAllMetrics] = useState<Option[]>([...chatOptions]);
+
+  if (multiDomainEnabled) {
+    useStore.subscribe((state, prevState) => {
+      if (JSON.stringify(state.userDomains) !== JSON.stringify(prevState.userDomains)) {
+        setUpdateKey((prevState) => prevState + 1);
+      }
     });
-    const {setPeriodStatistics} = usePeriodStatisticsContext();
-    const [updateKey, setUpdateKey] = useState<number>(0);
-    const userDomains = useStore.getState().userDomains;
-    const multiDomainEnabled = import.meta.env.REACT_APP_ENABLE_MULTI_DOMAIN?.toLowerCase() === 'true';
+  }
 
-    const themes = useRef<QualityMetricOption[]>([]);
-    const followUpStatuses = useRef<QualityMetricOption[]>([]);
-    const [showSelectAll, setShowSelectAll] = useState<boolean>(false);
-    const [allMetrics, setAllMetrics] = useState<Option[]>([...chatOptions]);
+  useEffect(() => {
+    setPeriodStatistics(chartData, unit);
+  }, [chartData, unit, updateKey]);
 
-    if (multiDomainEnabled) {
-        useStore.subscribe((state, prevState) => {
-            if (JSON.stringify(state.userDomains) !== JSON.stringify(prevState.userDomains)) {
-                setUpdateKey(prevState => prevState + 1);
-            }
-        });
-    }
+  useEffect(() => {
+    setConfigs((prev) => ({
+      ...prev!,
+      updateKey: updateKey,
+    }));
+  }, [updateKey]);
 
-    useEffect(() => {
-        setPeriodStatistics(chartData, unit);
-    }, [chartData, unit, updateKey]);
+  useEffect(() => {
+    if (configs) {
+      configsSubject.next(configs);
+    }
+  }, [configs]);
 
-    useEffect(() => {
-        setConfigs(prev => ({
-            ...prev!,
-            updateKey: updateKey,
-        }));
-    }, [updateKey]);
+  const [configsSubject] = useState(() => new Subject<MetricOptionsState>());
 
-    useEffect(() => {
-        if (configs) {
-            configsSubject.next(configs);
-        }
-    }, [configs]);
+  const fetchHandlerRef = useRef<(config: MetricOptionsState) => ObservableInput<ChartData>>(() => []);
 
-    const [configsSubject] = useState(() => new Subject<MetricOptionsState>());
+  const fetchChatsForwards = async (config: any) => {
+    setShowSelectAll(false);
+    let result: ChartData = { chartData: [], colors: [] };
+    try {
+      const response: any = await request({
+        url: getChatForwards(),
+        method: Methods.post,
+        withCredentials: true,
+        data: {
+          metric: config?.groupByPeriod ?? 'day',
+          start_date: config?.start,
+          end_date: config?.end,
+          urls: getDomainsArray(),
+          showTest: getShowTestData(),
+        },
+      });
+      const res = response.response.map((entry: any) => ({
+        ...translateChartKeys(entry, chartDataKey),
+        [chartDataKey]: new Date(entry[chartDataKey]).getTime(),
+      }));
+      const requiredKeys = [chartDataKey, ...config.options];
+      const mapped = res.map((item: any) => {
+        const returnValue: any = {};
+        requiredKeys.forEach((key: string) => {
+          if (key === chartDataKey) {
+            returnValue[key] = item[key];
+          } else {
+            const chartKey = t(`chart.${key}`);
+            returnValue[chartKey] = item[chartKey];
+          }
+        });
+        return returnValue;
+      });
+      result = {
+        chartData: mapped,
+        colors: chatOptions[4].subOptions!.map(({ id, color }) => ({
+          id: t(`chart.${id}`),
+          color,
+        })),
+      };
+    } catch (e) {
+      console.error(e);
+    }
+    return result;
+  };
 
-    const fetchHandlerRef = useRef<(config: MetricOptionsState) => ObservableInput<ChartData>>(() => []);
+  const fetchAverageChatPickUpTime = async (config: any) => {
+    setShowSelectAll(false);
+    let result: ChartData = { chartData: [], colors: [] };
+    try {
+      const response: any = await request({
+        url: getAvgPickTime(),
+        method: Methods.post,
+        withCredentials: true,
+        data: {
+          metric: config?.groupByPeriod ?? 'day',
+          start_date: config?.start,
+          end_date: config?.end,
+          urls: getDomainsArray(),
+          showTest: getShowTestData(),
+        },
+      });
+      const mapped = response.response.map((entry: any) => ({
+        ...translateChartKeys(entry, chartDataKey),
+        [chartDataKey]: new Date(entry[chartDataKey]).getTime(),
+      }));
+      result = {
+        chartData: mapped,
+        colors: [{ id: 'Average (Min)', color: '#FFB511' }],
+        minPointSize: 3,
+      };
+    } catch (e) {
+      console.error(e);
+    }
+    return result;
+  };
 
-    const fetchThemeOverview = async (config: MetricOptionsState): Promise<ChartData> => {
-        setShowSelectAll(true);
-        let result: ChartData = {chartData: [], colors: []};
-        try {
-            const excluded_themes = themes.current.map((th) => th.id).filter((id) => !config.options.includes(id));
-            const response = await request<
-                Readonly<{ start_date: string; end_date: string; excluded_themes: string[]; urls: (string | null)[]; showTest: boolean }>,
-                { response: { theme: string; count: number }[] }
-            >({
-                url: getThemeOverview(),
-                method: Methods.post,
-                withCredentials: true,
-                data: {
-                    start_date: config.start,
-                    end_date: config.end,
-                    excluded_themes: excluded_themes.length > 0 ? excluded_themes : [''],
-                    urls: getDomainsArray(),
-                    showTest: getShowTestData(),
-                },
-            });
-            const res = response.response;
-            const fetchedThemes: QualityMetricOption[] = res.map((item) => ({
-                id: item.theme,
-                labelKey: item.theme,
-                color: themes.current.find((th) => th.id === item.theme)?.color ?? randomColor(),
-                isSelected: true,
-            }));
-            if (themes.current.length === 0) {
-                themes.current = fetchedThemes;
-            }
-            const updatedMetrics = [...allMetrics];
-            updatedMetrics[4].subOptions = themes.current;
-            setAllMetrics(updatedMetrics);
-            const themeData: Record<string, number> = {};
-            res.forEach((item) => {
-                themeData[item.theme] = item.count;
-            });
-            result = {
-                chartData: [themeData],
-                colors: themes.current.map(({id, color}) => ({id, color})),
-            };
-        } catch (e) {
-            console.error(e);
-        }
-        return result;
-    };
+  const fetchAveragePresentCsas = async (config: any) => {
+    setShowSelectAll(false);
+    let result: ChartData = { chartData: [], colors: [] };
+    try {
+      const response: any = await request({
+        url: getAvgCsaPresent(),
+        method: Methods.post,
+        withCredentials: true,
+        data: {
+          metric: config?.groupByPeriod ?? 'day',
+          start_date: config?.start,
+          end_date: config?.end,
+        },
+      });
+      const mapped = response.response.map((entry: any) => ({
+        ...translateChartKeys(entry, chartDataKey),
+        [chartDataKey]: new Date(entry[chartDataKey]).getTime(),
+      }));
+      result = {
+        chartData: mapped,
+        colors: [{ id: 'Average', color: '#FFB511' }],
+        minPointSize: 3,
+      };
+    } catch (e) {
+      console.error(e);
+    }
+    return result;
+  };
 
-    const fetchQualityOverview = async (config: MetricOptionsState): Promise<ChartData> => {
-        setShowSelectAll(true);
-        let result: ChartData = {chartData: [], colors: []};
-        try {
-            const response = await request<
-                Readonly<{ start_date: string; end_date: string; period: string; urls: (string | null)[]; showTest: boolean }>,
-                { response: [
-                    { time: string; total: number; themes: number; responseQuality: number; followUp: number }[],
-                    { totalChats: string; chatsWithThemes: string; totalBuerokrattChats: string; buerokrattChatsWithQuality: string; chatsWithFollowUp: string }[]
-                ] }
-            >({
-                url: getQualityOverview(),
-                method: Methods.post,
-                withCredentials: true,
-                data: {
-                    start_date: config.start,
-                    end_date: config.end,
-                    period: config.groupByPeriod || 'day',
-                    urls: getDomainsArray(),
-                    showTest: getShowTestData(),
-                },
-            });
-            const chartRows = response.response[0] ?? [];
-            const summary = response.response[1]?.[0];
-            const activeOptions: string[] = config.options ?? [];
+  const fetchTotalCsaChats = async (config: any) => {
+    setShowSelectAll(true);
+    let result: ChartData = { chartData: [], colors: [] };
+    try {
+      const excluded_csas = advisors.current.map((e) => e.id).filter((e) => !config?.options.includes(e));
+      const response: any = await request({
+        url: getCsaChatsTotal(),
+        method: Methods.post,
+        withCredentials: true,
+        data: {
+          metric: config?.groupByPeriod ?? 'day',
+          start_date: config?.start,
+          end_date: config?.end,
+          excluded_csas: excluded_csas.length > 0 ? excluded_csas : [''],
+          urls: getDomainsArray(),
+          showTest: getShowTestData(),
+        },
+      });
+      const res = response.response;
+      if (advisors.current.length === 0) {
+        const fetchedAdvisors = getAdvisorsList(res);
+        advisors.current = fetchedAdvisors;
+        const updatedMetrics = [...allMetrics];
+        updatedMetrics[7].subOptions = fetchedAdvisors;
+        setAllMetrics(updatedMetrics);
+      }
+      const responseAdvisors = getAdvisorsList(res).map((a) => ({
+        ...a,
+        color: advisors.current.find((s) => s.id === a.id)?.color ?? a.color,
+      }));
+      result = {
+        chartData: getAdvisorChartData(res, responseAdvisors, 'chart.count'),
+        colors: responseAdvisors.map(({ labelKey, color }) => ({ id: labelKey, color })),
+      };
+    } catch (e) {
+      console.error(e);
+    }
+    return result;
+  };
 
-            const chartData = chartRows.map((row) => {
-                const obj: Record<string, number | string> = {
-                    [chartDataKey]: new Date(row.time).getTime(),
-                    [t('chats.totalCount')]: row.total,
-                };
-                if (activeOptions.includes('themes')) obj[t('chats.themes')] = row.themes;
-                if (activeOptions.includes('response_quality')) obj[t('chats.responseQuality')] = row.responseQuality;
-                if (activeOptions.includes('follow_up')) obj[t('chats.followUp')] = row.followUp;
-                return obj;
-            });
+  const fetchAverageCsaChatTime = async (config: any) => {
+    setShowSelectAll(true);
+    let result: ChartData = { chartData: [], colors: [] };
+    try {
+      const excluded_csas = advisors.current.map((e) => e.id).filter((e) => !config?.options.includes(e));
+      const response: any = await request({
+        url: getCsaAvgChatTime(),
+        method: Methods.post,
+        withCredentials: true,
+        data: {
+          metric: config?.groupByPeriod ?? 'day',
+          start_date: config?.start,
+          end_date: config?.end,
+          excluded_csas: excluded_csas.length > 0 ? excluded_csas : [''],
+          urls: getDomainsArray(),
+          showTest: getShowTestData(),
+        },
+      });
+      const res = response.response;
+      if (advisors.current.length === 0) {
+        const fetchedAdvisors = getAdvisorsList(res);
+        advisors.current = fetchedAdvisors;
+        const updatedMetrics = [...allMetrics];
+        updatedMetrics[8].subOptions = fetchedAdvisors;
+        setAllMetrics(updatedMetrics);
+      }
+      const responseAdvisors = getAdvisorsList(res).map((a) => ({
+        ...a,
+        color: advisors.current.find((s) => s.id === a.id)?.color ?? a.color,
+      }));
+      result = {
+        chartData: getAdvisorChartData(res, responseAdvisors, 'chart.count'),
+        colors: responseAdvisors.map(({ labelKey, color }) => ({ id: labelKey, color })),
+        minPointSize: 3,
+      };
+    } catch (e) {
+      console.error(e);
+    }
+    return result;
+  };
 
-            const colors: {id: string; color: string}[] = [{id: t('chats.totalCount'), color: '#008000'}];
-            if (activeOptions.includes('themes')) colors.push({id: t('chats.themes'), color: '#fdbf47'});
-            if (activeOptions.includes('response_quality')) colors.push({id: t('chats.responseQuality'), color: '#ed7d32'});
-            if (activeOptions.includes('follow_up')) colors.push({id: t('chats.followUp'), color: '#8ab4d5'});
+  const fetchThemeOverview = async (config: MetricOptionsState): Promise<ChartData> => {
+    setShowSelectAll(true);
+    let result: ChartData = { chartData: [], colors: [] };
+    try {
+      const excluded_themes = themes.current.map((th) => th.id).filter((id) => !config.options.includes(id));
+      const response = await request<
+        Readonly<{
+          start_date: string;
+          end_date: string;
+          excluded_themes: string[];
+          urls: (string | null)[];
+          showTest: boolean;
+        }>,
+        { response: { theme: string; count: number }[] }
+      >({
+        url: getThemeOverview(),
+        method: Methods.post,
+        withCredentials: true,
+        data: {
+          start_date: config.start,
+          end_date: config.end,
+          excluded_themes: excluded_themes.length > 0 ? excluded_themes : [''],
+          urls: getDomainsArray(),
+          showTest: getShowTestData(),
+        },
+      });
+      const res = response.response;
+      const fetchedThemes: QualityMetricOption[] = res.map((item) => ({
+        id: item.theme,
+        labelKey: item.theme,
+        color: themes.current.find((th) => th.id === item.theme)?.color ?? randomColor(),
+        isSelected: true,
+      }));
+      if (themes.current.length === 0) {
+        themes.current = fetchedThemes;
+      }
+      const updatedMetrics = [...allMetrics];
+      updatedMetrics[9].subOptions = themes.current;
+      setAllMetrics(updatedMetrics);
+      const themeData: Record<string, number> = {};
+      res.forEach((item) => {
+        themeData[item.theme] = item.count;
+      });
+      result = {
+        chartData: [themeData],
+        colors: themes.current.map(({ id, color }) => ({ id, color })),
+      };
+    } catch (e) {
+      console.error(e);
+    }
+    return result;
+  };
 
-            result = {
-                chartData,
-                colors,
-                qualityData: summary
-                    ? {
-                          totalChats: parseInt(summary.totalChats) || 0,
-                          chatsWithThemes: parseInt(summary.chatsWithThemes) || 0,
-                          totalBuerokrattChats: parseInt(summary.totalBuerokrattChats) || 0,
-                          buerokrattChatsWithQuality: parseInt(summary.buerokrattChatsWithQuality) || 0,
-                          chatsWithFollowUp: parseInt(summary.chatsWithFollowUp) || 0,
-                      }
-                    : undefined,
-            };
-        } catch (e) {
-            console.error(e);
+  const fetchQualityOverview = async (config: MetricOptionsState): Promise<ChartData> => {
+    setShowSelectAll(true);
+    let result: ChartData = { chartData: [], colors: [] };
+    try {
+      const response = await request<
+        Readonly<{ start_date: string; end_date: string; period: string; urls: (string | null)[]; showTest: boolean }>,
+        {
+          response: [
+            { time: string; total: number; themes: number; responseQuality: number; followUp: number }[],
+            {
+              totalChats: string;
+              chatsWithThemes: string;
+              totalBuerokrattChats: string;
+              buerokrattChatsWithQuality: string;
+              chatsWithFollowUp: string;
+            }[],
+          ];
         }
-        return result;
-    };
+      >({
+        url: getQualityOverview(),
+        method: Methods.post,
+        withCredentials: true,
+        data: {
+          start_date: config.start,
+          end_date: config.end,
+          period: config.groupByPeriod || 'day',
+          urls: getDomainsArray(),
+          showTest: getShowTestData(),
+        },
+      });
+      const chartRows = response.response[0] ?? [];
+      const summary = response.response[1]?.[0];
+      const activeOptions: string[] = config.options ?? [];
+
+      const chartData = chartRows.map((row) => {
+        const obj: Record<string, number | string> = {
+          [chartDataKey]: new Date(row.time).getTime(),
+          [t('chats.totalCount')]: row.total,
+        };
+        if (activeOptions.includes('themes')) obj[t('chats.themes')] = row.themes;
+        if (activeOptions.includes('response_quality')) obj[t('chats.responseQuality')] = row.responseQuality;
+        if (activeOptions.includes('follow_up')) obj[t('chats.followUp')] = row.followUp;
+        return obj;
+      });
+
+      const colors: { id: string; color: string }[] = [{ id: t('chats.totalCount'), color: '#008000' }];
+      if (activeOptions.includes('themes')) colors.push({ id: t('chats.themes'), color: '#fdbf47' });
+      if (activeOptions.includes('response_quality')) colors.push({ id: t('chats.responseQuality'), color: '#ed7d32' });
+      if (activeOptions.includes('follow_up')) colors.push({ id: t('chats.followUp'), color: '#8ab4d5' });
 
-    const fetchFollowUpActionOverview = async (config: MetricOptionsState): Promise<ChartData> => {
-        setShowSelectAll(true);
-        let result: ChartData = {chartData: [], colors: []};
-        try {
-            const excluded_actions = followUpStatuses.current.map((s) => s.id).filter((id) => !config.options.includes(id));
-            const response = await request<
-                Readonly<{ start_date: string; end_date: string; excluded_actions: string[]; urls: (string | null)[]; showTest: boolean }>,
-                { response: { followUpAction: string; count: number }[] }
-            >({
-                url: getFollowUpActionOverview(),
-                method: Methods.post,
-                withCredentials: true,
-                data: {
-                    start_date: config.start,
-                    end_date: config.end,
-                    excluded_actions: excluded_actions.length > 0 ? excluded_actions : [''],
-                    urls: getDomainsArray(),
-                    showTest: getShowTestData(),
-                },
-            });
-            const res = response.response;
-            const fetchedStatuses = res.map((item) => ({
-                id: item.followUpAction,
-                labelKey: item.followUpAction,
-                color: followUpStatuses.current.find((s) => s.id === item.followUpAction)?.color ?? randomColor(),
-                isSelected: true,
-            }));
-            if (followUpStatuses.current.length === 0) {
-                followUpStatuses.current = fetchedStatuses;
+      result = {
+        chartData,
+        colors,
+        qualityData: summary
+          ? {
+              totalChats: parseInt(summary.totalChats) || 0,
+              chatsWithThemes: parseInt(summary.chatsWithThemes) || 0,
+              totalBuerokrattChats: parseInt(summary.totalBuerokrattChats) || 0,
+              buerokrattChatsWithQuality: parseInt(summary.buerokrattChatsWithQuality) || 0,
+              chatsWithFollowUp: parseInt(summary.chatsWithFollowUp) || 0,
             }
-            const updatedMetrics = [...allMetrics];
-            updatedMetrics[5].subOptions = followUpStatuses.current;
-            setAllMetrics(updatedMetrics);
-            const actionData: Record<string, number> = {};
-            res.forEach((item) => {
-                actionData[item.followUpAction] = item.count;
-            });
-            result = {
-                chartData: [actionData],
-                colors: followUpStatuses.current.map(({id, color}) => ({id, color})),
-            };
-        } catch (e) {
-            console.error(e);
-        }
-        return result;
-    };
+          : undefined,
+      };
+    } catch (e) {
+      console.error(e);
+    }
+    return result;
+  };
 
-    fetchHandlerRef.current = (config: MetricOptionsState) => {
-        if (config.metric === 'theme_overview') {
-            return fetchThemeOverview(config);
-        }
-        if (config.metric === 'follow_up_action_overview') {
-            return fetchFollowUpActionOverview(config);
-        }
-        if (config.metric === 'quality_overview') {
-            return fetchQualityOverview(config);
-        }
+  const fetchFollowUpActionOverview = async (config: MetricOptionsState): Promise<ChartData> => {
+    setShowSelectAll(true);
+    let result: ChartData = { chartData: [], colors: [] };
+    try {
+      const excluded_actions = followUpStatuses.current.map((s) => s.id).filter((id) => !config.options.includes(id));
+      const response = await request<
+        Readonly<{
+          start_date: string;
+          end_date: string;
+          excluded_actions: string[];
+          urls: (string | null)[];
+          showTest: boolean;
+        }>,
+        { response: { followUpAction: string; count: number }[] }
+      >({
+        url: getFollowUpActionOverview(),
+        method: Methods.post,
+        withCredentials: true,
+        data: {
+          start_date: config.start,
+          end_date: config.end,
+          excluded_actions: excluded_actions.length > 0 ? excluded_actions : [''],
+          urls: getDomainsArray(),
+          showTest: getShowTestData(),
+        },
+      });
+      const res = response.response;
+      const fetchedStatuses = res.map((item) => ({
+        id: item.followUpAction,
+        labelKey: item.followUpAction,
+        color: followUpStatuses.current.find((s) => s.id === item.followUpAction)?.color ?? randomColor(),
+        isSelected: true,
+      }));
+      if (followUpStatuses.current.length === 0) {
+        followUpStatuses.current = fetchedStatuses;
+      }
+      const updatedMetrics = [...allMetrics];
+      updatedMetrics[10].subOptions = followUpStatuses.current;
+      setAllMetrics(updatedMetrics);
+      const actionData: Record<string, number> = {};
+      res.forEach((item) => {
+        actionData[item.followUpAction] = item.count;
+      });
+      result = {
+        chartData: [actionData],
+        colors: followUpStatuses.current.map(({ id, color }) => ({ id, color })),
+      };
+    } catch (e) {
+      console.error(e);
+    }
+    return result;
+  };
+
+  fetchHandlerRef.current = (config: MetricOptionsState) => {
+    switch (config.metric) {
+      case 'chat_forwards':
+        return fetchChatsForwards(config);
+      case 'avg_pick_time':
+        return fetchAverageChatPickUpTime(config);
+      case 'avg_present_csa':
+        return fetchAveragePresentCsas(config);
+      case 'num_chats_csa':
+        return fetchTotalCsaChats(config);
+      case 'avg_chat_time_csa':
+        return fetchAverageCsaChatTime(config);
+      case 'theme_overview':
+        return fetchThemeOverview(config);
+      case 'follow_up_action_overview':
+        return fetchFollowUpActionOverview(config);
+      case 'quality_overview':
+        return fetchQualityOverview(config);
+      default:
         return fetchData(config);
-    };
+    }
+  };
 
-    useEffect(() => {
-        const subscription = configsSubject
-            .pipe(distinctUntilChanged(), debounceTime(500), switchMap((config) => fetchHandlerRef.current(config)))
-            .subscribe((data: ChartData) => data && setChartData(data));
-        return () => {
-            subscription.unsubscribe();
-        };
-    }, []);
+  useEffect(() => {
+    const subscription = configsSubject
+      .pipe(
+        distinctUntilChanged(),
+        debounceTime(500),
+        switchMap((config) => fetchHandlerRef.current(config))
+      )
+      .subscribe((data: ChartData) => data && setChartData(data));
+    return () => {
+      subscription.unsubscribe();
+    };
+  }, []);
 
-    return (
-        <>
-            <h1>{t('menu.chats')}</h1>
-            <OptionsPanel
-                metricOptions={allMetrics}
-                enableSelectAll={showSelectAll}
-                dateFormat={chartDateFormat}
-                onChange={(config) => {
-                    config.urls = userDomains ?? [];
-                    if (config.metric !== 'theme_overview' && config.metric !== 'follow_up_action_overview' && config.metric !== 'quality_overview') {
-                        themes.current = [];
-                        followUpStatuses.current = [];
-                        setShowSelectAll(false);
-                    } else if (config.metric === 'theme_overview') {
-                        followUpStatuses.current = [];
-                    } else if (config.metric === 'follow_up_action_overview') {
-                        themes.current = [];
-                    } else if (config.metric === 'quality_overview') {
-                        themes.current = [];
-                        followUpStatuses.current = [];
-                        setShowSelectAll(true);
-                    }
-                    setConfigs(config);
-                    configsSubject.next(config);
-                    const selectedOption = allMetrics.find((x) => x.id === config.metric);
-                    if (!selectedOption) return;
-                    setTableTitleKey(selectedOption.labelKey);
-                    setUnit(selectedOption.unit);
-                }}
-            />
-            <MetricsCharts
-                title={tableTitleKey}
-                data={chartData}
-                startDate={configs?.start ?? formatISO(startOfDay(new Date()))}
-                endDate={configs?.end ?? formatISO(endOfDay(new Date()))}
-                unit={unit}
-                groupByPeriod={configs?.groupByPeriod ?? 'day'}
-                defaultChartType={allMetrics.find((x) => x.id === configs?.metric)?.defaultChartType}
-            />
-        </>
-    );
+  return (
+    <>
+      <h1>{t('menu.chats')}</h1>
+      <OptionsPanel
+        metricOptions={allMetrics}
+        enableSelectAll={showSelectAll}
+        dateFormat={chartDateFormat}
+        onChange={(config) => {
+          config.urls = userDomains ?? [];
+          if (!CSA_METRIC_IDS.has(config.metric)) {
+            advisors.current = [];
+            setShowSelectAll(false);
+          }
+          if (
+            config.metric !== 'theme_overview' &&
+            config.metric !== 'follow_up_action_overview' &&
+            config.metric !== 'quality_overview'
+          ) {
+            themes.current = [];
+            followUpStatuses.current = [];
+            if (!CSA_METRIC_IDS.has(config.metric)) {
+              setShowSelectAll(false);
+            }
+          } else if (config.metric === 'theme_overview') {
+            followUpStatuses.current = [];
+          } else if (config.metric === 'follow_up_action_overview') {
+            themes.current = [];
+          } else if (config.metric === 'quality_overview') {
+            themes.current = [];
+            followUpStatuses.current = [];
+            setShowSelectAll(true);
+          }
+          setConfigs(config);
+          configsSubject.next(config);
+          const selectedOption = allMetrics.find((x) => x.id === config.metric);
+          if (!selectedOption) return;
+          setTableTitleKey(selectedOption.labelKey);
+          setUnit(selectedOption.unit);
+        }}
+      />
+      <MetricsCharts
+        title={tableTitleKey}
+        data={chartData}
+        startDate={configs?.start ?? formatISO(startOfDay(new Date()))}
+        endDate={configs?.end ?? formatISO(endOfDay(new Date()))}
+        unit={unit}
+        groupByPeriod={configs?.groupByPeriod ?? 'day'}
+        defaultChartType={allMetrics.find((x) => x.id === configs?.metric)?.defaultChartType}
+      />
+    </>
+  );
 };
 
 export default withAuthorization(ChatsPage, [ROLES.ROLE_ADMINISTRATOR, ROLES.ROLE_ANALYST]);
diff --git a/GUI/src/pages/ChatsPage/options.tsx b/GUI/src/pages/ChatsPage/options.tsx
index 2a5e690c..4cee67fb 100644
--- a/GUI/src/pages/ChatsPage/options.tsx
+++ b/GUI/src/pages/ChatsPage/options.tsx
@@ -37,6 +37,36 @@ export const chatOptions: Option[] = [
     ],
     unit: t('units.minutes') ?? 'minutes',
   },
+  {
+    id: 'chat_forwards',
+    labelKey: 'chats.chat_forwards',
+    subOptions: [
+      { id: 'receivedChats', labelKey: 'chats.forwards.from_csa', color: '#FFB511' },
+      { id: 'forwardedChats', labelKey: 'chats.forwards.to_csa', color: '#ED7D31' },
+      { id: 'forwardedExternally', labelKey: 'chats.forwards.to_other', color: '#8BB4D5' },
+    ],
+    unit: t('units.chats') ?? 'chats',
+  },
+  {
+    id: 'avg_pick_time',
+    labelKey: 'chats.avg_pick_time',
+    unit: t('units.minutes') ?? 'minutes',
+  },
+  {
+    id: 'avg_present_csa',
+    labelKey: 'chats.avg_present_csa',
+    unit: t('units.counselors') ?? 'counselors',
+  },
+  {
+    id: 'num_chats_csa',
+    labelKey: 'chats.num_chats_csa',
+    unit: t('units.chats') ?? 'chats',
+  },
+  {
+    id: 'avg_chat_time_csa',
+    labelKey: 'chats.avg_chat_time_csa',
+    unit: t('units.minutes') ?? 'minutes',
+  },
   {
     id: 'theme_overview',
     labelKey: 'chats.theme_overview',
diff --git a/GUI/src/resources/routes-constants.ts b/GUI/src/resources/routes-constants.ts
index 6c59b1ef..55d72530 100644
--- a/GUI/src/resources/routes-constants.ts
+++ b/GUI/src/resources/routes-constants.ts
@@ -3,6 +3,5 @@ export const ROUTES = {
     CHATS_ROUTE: '/chats',
     BUROKRATT_ROUTE:'/burokratt',
     FEEDBACK_ROUTE:'/feedback',
-    ADVISORS_ROUTE:'/advisors',
     REPORTS_ROUTE:'/reports',
 }
diff --git a/GUI/src/types/chart.ts b/GUI/src/types/chart.ts
index b0522436..adc59e98 100644
--- a/GUI/src/types/chart.ts
+++ b/GUI/src/types/chart.ts
@@ -17,7 +17,7 @@ export type QualityData = {
 
 export type ChartData = {
   chartData: Record<string, number | string>[];
-  colors: { id: string; color: string }[];
+  colors: { id: string; color: string | undefined }[];
   minPointSize?: MinPointSize;
   periodNps?: number;
   periodNpsByCsa?: Record<string, number>;
diff --git a/GUI/src/util/api-response-handler.tsx b/GUI/src/util/api-response-handler.tsx
index 36662106..06c65688 100644
--- a/GUI/src/util/api-response-handler.tsx
+++ b/GUI/src/util/api-response-handler.tsx
@@ -68,8 +68,7 @@ export const fetchChartData = async (url: string, config: any, resultId: string,
 
     const minPointSize =
       config.metric === 'avgConversationTime' ||
-      config.metric === 'avgWaitingTime' ||
-      config.metric === 'avgNumOfMessages'
+      config.metric === 'avgWaitingTime'
         ? 3
         : 0;
 
diff --git a/README.md b/README.md
index 4cf331ee..3fed4fa2 100644
--- a/README.md
+++ b/README.md
@@ -83,12 +83,12 @@ curl -X POST -H "Content-Type: application/json" -d '{
 For production deploying on kubernetes use this the variable [`REACT_APP_MENU_JSON`](https://github.com/buerokratt/NoOps/blob/dev/Kubernetes/Modules/Analytics-Module/templates/deployment-byk-analytics-gui.yaml) with the value:
 
 ```
-"[{\"id\":\"conversations\",\"label\":{\"et\":\"Vestlused\",\"en\":\"Conversations\"},\"path\":\"/chat\",\"children\":[{\"label\":{\"et\":\"Vastamata\",\"en\":\"Unanswered\"},\"path\":\"/unanswered\"},{\"label\":{\"et\":\"Aktiivsed\",\"en\":\"Active\"},\"path\":\"/active\"},{\"label\":{\"et\":\"Ootel\",\"en\":\"Pending\"},\"path\":\"/pending\"},{\"label\":{\"et\":\"Ajalugu\",\"en\":\"History\"},\"path\":\"/history\"}]},{\"id\":\"training\",\"label\":{\"et\":\"Treening\",\"en\":\"Training\"},\"path\":\"/training\",\"children\":[{\"label\":{\"et\":\"Treening\",\"en\":\"Training\"},\"path\":\"/training\",\"children\":[{\"label\":{\"et\":\"Teemad\",\"en\":\"Themes\"},\"path\":\"/training/intents\"},{\"hidden\":true,\"label\":{\"et\":\"Avalikud teemad\",\"en\":\"Public themes\"},\"path\":\"/training/common-intents\"},{\"label\":{\"et\":\"Teemade järeltreenimine\",\"en\":\"Post training themes\"},\"path\":\"/training/intents-followup-training\"},{\"label\":{\"et\":\"Vastused\",\"en\":\"Answers\"},\"path\":\"/training/responses\"},{\"label\":{\"et\":\"Reeglid\",\"en\":\"Rules\"},\"path\":\"/training/rules\"},{\"hidden\":true,\"label\":{\"et\":\"Konfiguratsioon\",\"en\":\"Configuration\"},\"path\":\"/training/configuration\"},{\"label\":{\"et\":\"Vormid\",\"en\":\"Forms\"},\"path\":\"/training/forms\"},{\"label\":{\"et\":\"Mälukohad\",\"en\":\"Slots\"},\"path\":\"/training/slots\"},{\"hidden\":true,\"label\":{\"et\":\"Automatic Teenused\",\"en\":\"Automatic Services\"},\"path\":\"/auto-services\"}]},{\"label\":{\"et\":\"Ajaloolised vestlused\",\"en\":\"Historical conversations\"},\"path\":\"/history\",\"children\":[{\"label\":{\"et\":\"Ajalugu\",\"en\":\"History\"},\"path\":\"/history/history\"},{\"hidden\":true,\"label\":{\"et\":\"Pöördumised\",\"en\":\"Appeals\"},\"path\":\"/history/appeal\"}]},{\"label\":{\"et\":\"Mudelipank ja analüütika\",\"en\":\"Modelbank and analytics\"},\"path\":\"/analytics\",\"children\":[{\"label\":{\"et\":\"Teemade ülevaade\",\"en\":\"Overview of topics\"},\"path\":\"/analytics/overview\"},{\"label\":{\"et\":\"Mudelite võrdlus\",\"en\":\"Comparison of models\"},\"path\":\"/analytics/models\"},{\"hidden\":true,\"label\":{\"et\":\"Testlood\",\"en\":\"testTracks\"},\"path\":\"/analytics/testcases\"}]},{\"label\":{\"et\":\"Treeni uus mudel\",\"en\":\"Train new model\"},\"path\":\"/train-new-model\"}]},{\"id\":\"analytics\",\"label\":{\"et\":\"Analüütika\",\"en\":\"Analytics\"},\"path\":\"/analytics\",\"children\":[{\"label\":{\"et\":\"Ülevaade\",\"en\":\"Overview\"},\"path\":\"/overview\"},{\"label\":{\"et\":\"Vestlused\",\"en\":\"Chats\"},\"path\":\"/chats\"},{\"label\":{\"et\":\"Tagasiside\",\"en\":\"Feedback\"},\"path\":\"/feedback\"},{\"label\":{\"et\":\"Nõustajad\",\"en\":\"Advisors\"},\"path\":\"/advisors\"},{\"label\":{\"et\":\"Avaandmed\",\"en\":\"Reports\"},\"path\":\"/reports\"}]},{\"id\":\"services\",\"hidden\":true,\"label\":{\"et\":\"Teenused\",\"en\":\"Services\"},\"path\":\"/services\",\"children\":[{\"label\":{\"et\":\"Ülevaade\",\"en\":\"Overview\"},\"path\":\"/overview\"},{\"label\":{\"et\":\"Uus teenus\",\"en\":\"New Service\"},\"path\":\"/newService\"},{\"label\":{\"et\":\"Automatic Teenused\",\"en\":\"Automatic Services\"},\"path\":\"/auto-services\"},{\"label\":{\"et\":\"Probleemsed teenused\",\"en\":\"Faulty Services\"},\"path\":\"/faultyServices\"}]},{\"id\":\"settings\",\"label\":{\"et\":\"Haldus\",\"en\":\"Administration\"},\"path\":\"/settings\",\"children\":[{\"label\":{\"et\":\"Kasutajad\",\"en\":\"Users\"},\"path\":\"/users\"},{\"label\":{\"et\":\"Vestlusbot\",\"en\":\"Chatbot\"},\"path\":\"/chatbot\",\"children\":[{\"label\":{\"et\":\"Seaded\",\"en\":\"Settings\"},\"path\":\"/chatbot/settings\"},{\"label\":{\"et\":\"Tervitussõnum\",\"en\":\"Welcome message\"},\"path\":\"/chatbot/welcome-message\"},{\"label\":{\"et\":\"Välimus ja käitumine\",\"en\":\"Appearance and behavior\"},\"path\":\"/chatbot/appearance\"},{\"label\":{\"et\":\"Erakorralised teated\",\"en\":\"Emergency notices\"},\"path\":\"/chatbot/emergency-notices\"}]},{\"label\":{\"et\":\"Asutuse tööaeg\",\"en\":\"Office opening hours\"},\"path\":\"/working-time\"},{\"label\":{\"et\":\"Sessiooni pikkus\",\"en\":\"Session length\"},\"path\":\"/session-length\"}]},{\"id\":\"monitoring\",\"hidden\":true,\"label\":{\"et\":\"Seire\",\"en\":\"Monitoring\"},\"path\":\"/monitoring\",\"children\":[{\"label\":{\"et\":\"Aktiivaeg\",\"en\":\"Working hours\"},\"path\":\"/uptime\"}]}]"
+"[{\"id\":\"conversations\",\"label\":{\"et\":\"Vestlused\",\"en\":\"Conversations\"},\"path\":\"/chat\",\"children\":[{\"label\":{\"et\":\"Vastamata\",\"en\":\"Unanswered\"},\"path\":\"/unanswered\"},{\"label\":{\"et\":\"Aktiivsed\",\"en\":\"Active\"},\"path\":\"/active\"},{\"label\":{\"et\":\"Ootel\",\"en\":\"Pending\"},\"path\":\"/pending\"},{\"label\":{\"et\":\"Ajalugu\",\"en\":\"History\"},\"path\":\"/history\"}]},{\"id\":\"training\",\"label\":{\"et\":\"Treening\",\"en\":\"Training\"},\"path\":\"/training\",\"children\":[{\"label\":{\"et\":\"Treening\",\"en\":\"Training\"},\"path\":\"/training\",\"children\":[{\"label\":{\"et\":\"Teemad\",\"en\":\"Themes\"},\"path\":\"/training/intents\"},{\"hidden\":true,\"label\":{\"et\":\"Avalikud teemad\",\"en\":\"Public themes\"},\"path\":\"/training/common-intents\"},{\"label\":{\"et\":\"Teemade järeltreenimine\",\"en\":\"Post training themes\"},\"path\":\"/training/intents-followup-training\"},{\"label\":{\"et\":\"Vastused\",\"en\":\"Answers\"},\"path\":\"/training/responses\"},{\"label\":{\"et\":\"Reeglid\",\"en\":\"Rules\"},\"path\":\"/training/rules\"},{\"hidden\":true,\"label\":{\"et\":\"Konfiguratsioon\",\"en\":\"Configuration\"},\"path\":\"/training/configuration\"},{\"label\":{\"et\":\"Vormid\",\"en\":\"Forms\"},\"path\":\"/training/forms\"},{\"label\":{\"et\":\"Mälukohad\",\"en\":\"Slots\"},\"path\":\"/training/slots\"},{\"hidden\":true,\"label\":{\"et\":\"Automatic Teenused\",\"en\":\"Automatic Services\"},\"path\":\"/auto-services\"}]},{\"label\":{\"et\":\"Ajaloolised vestlused\",\"en\":\"Historical conversations\"},\"path\":\"/history\",\"children\":[{\"label\":{\"et\":\"Ajalugu\",\"en\":\"History\"},\"path\":\"/history/history\"},{\"hidden\":true,\"label\":{\"et\":\"Pöördumised\",\"en\":\"Appeals\"},\"path\":\"/history/appeal\"}]},{\"label\":{\"et\":\"Mudelipank ja analüütika\",\"en\":\"Modelbank and analytics\"},\"path\":\"/analytics\",\"children\":[{\"label\":{\"et\":\"Teemade ülevaade\",\"en\":\"Overview of topics\"},\"path\":\"/analytics/overview\"},{\"label\":{\"et\":\"Mudelite võrdlus\",\"en\":\"Comparison of models\"},\"path\":\"/analytics/models\"},{\"hidden\":true,\"label\":{\"et\":\"Testlood\",\"en\":\"testTracks\"},\"path\":\"/analytics/testcases\"}]},{\"label\":{\"et\":\"Treeni uus mudel\",\"en\":\"Train new model\"},\"path\":\"/train-new-model\"}]},{\"id\":\"analytics\",\"label\":{\"et\":\"Analüütika\",\"en\":\"Analytics\"},\"path\":\"/analytics\",\"children\":[{\"label\":{\"et\":\"Ülevaade\",\"en\":\"Overview\"},\"path\":\"/overview\"},{\"label\":{\"et\":\"Vestlused\",\"en\":\"Chats\"},\"path\":\"/chats\"},{\"label\":{\"et\":\"Tagasiside\",\"en\":\"Feedback\"},\"path\":\"/feedback\"},{\"label\":{\"et\":\"Avaandmed\",\"en\":\"Reports\"},\"path\":\"/reports\"}]},{\"id\":\"services\",\"hidden\":true,\"label\":{\"et\":\"Teenused\",\"en\":\"Services\"},\"path\":\"/services\",\"children\":[{\"label\":{\"et\":\"Ülevaade\",\"en\":\"Overview\"},\"path\":\"/overview\"},{\"label\":{\"et\":\"Uus teenus\",\"en\":\"New Service\"},\"path\":\"/newService\"},{\"label\":{\"et\":\"Automatic Teenused\",\"en\":\"Automatic Services\"},\"path\":\"/auto-services\"},{\"label\":{\"et\":\"Probleemsed teenused\",\"en\":\"Faulty Services\"},\"path\":\"/faultyServices\"}]},{\"id\":\"settings\",\"label\":{\"et\":\"Haldus\",\"en\":\"Administration\"},\"path\":\"/settings\",\"children\":[{\"label\":{\"et\":\"Kasutajad\",\"en\":\"Users\"},\"path\":\"/users\"},{\"label\":{\"et\":\"Vestlusbot\",\"en\":\"Chatbot\"},\"path\":\"/chatbot\",\"children\":[{\"label\":{\"et\":\"Seaded\",\"en\":\"Settings\"},\"path\":\"/chatbot/settings\"},{\"label\":{\"et\":\"Tervitussõnum\",\"en\":\"Welcome message\"},\"path\":\"/chatbot/welcome-message\"},{\"label\":{\"et\":\"Välimus ja käitumine\",\"en\":\"Appearance and behavior\"},\"path\":\"/chatbot/appearance\"},{\"label\":{\"et\":\"Erakorralised teated\",\"en\":\"Emergency notices\"},\"path\":\"/chatbot/emergency-notices\"}]},{\"label\":{\"et\":\"Asutuse tööaeg\",\"en\":\"Office opening hours\"},\"path\":\"/working-time\"},{\"label\":{\"et\":\"Sessiooni pikkus\",\"en\":\"Session length\"},\"path\":\"/session-length\"}]},{\"id\":\"monitoring\",\"hidden\":true,\"label\":{\"et\":\"Seire\",\"en\":\"Monitoring\"},\"path\":\"/monitoring\",\"children\":[{\"label\":{\"et\":\"Aktiivaeg\",\"en\":\"Working hours\"},\"path\":\"/uptime\"}]}]"
 ```
 
 like this:
 
 ```
             - name: REACT_APP_MENU_JSON
-              value: "[{\"id\":\"conversations\",\"label\":{\"et\":\"Vestlused\",\"en\":\"Conversations\"},\"path\":\"/chat\",\"children\":[{\"label\":{\"et\":\"Vastamata\",\"en\":\"Unanswered\"},\"path\":\"/unanswered\"},{\"label\":{\"et\":\"Aktiivsed\",\"en\":\"Active\"},\"path\":\"/active\"},{\"label\":{\"et\":\"Ootel\",\"en\":\"Pending\"},\"path\":\"/pending\"},{\"label\":{\"et\":\"Ajalugu\",\"en\":\"History\"},\"path\":\"/history\"}]},{\"id\":\"training\",\"label\":{\"et\":\"Treening\",\"en\":\"Training\"},\"path\":\"/training\",\"children\":[{\"label\":{\"et\":\"Treening\",\"en\":\"Training\"},\"path\":\"/training\",\"children\":[{\"label\":{\"et\":\"Teemad\",\"en\":\"Themes\"},\"path\":\"/training/intents\"},{\"hidden\":true,\"label\":{\"et\":\"Avalikud teemad\",\"en\":\"Public themes\"},\"path\":\"/training/common-intents\"},{\"label\":{\"et\":\"Teemade järeltreenimine\",\"en\":\"Post training themes\"},\"path\":\"/training/intents-followup-training\"},{\"label\":{\"et\":\"Vastused\",\"en\":\"Answers\"},\"path\":\"/training/responses\"},{\"label\":{\"et\":\"Reeglid\",\"en\":\"Rules\"},\"path\":\"/training/rules\"},{\"hidden\":true,\"label\":{\"et\":\"Konfiguratsioon\",\"en\":\"Configuration\"},\"path\":\"/training/configuration\"},{\"label\":{\"et\":\"Vormid\",\"en\":\"Forms\"},\"path\":\"/training/forms\"},{\"label\":{\"et\":\"Mälukohad\",\"en\":\"Slots\"},\"path\":\"/training/slots\"},{\"hidden\":true,\"label\":{\"et\":\"Automatic Teenused\",\"en\":\"Automatic Services\"},\"path\":\"/auto-services\"}]},{\"label\":{\"et\":\"Ajaloolised vestlused\",\"en\":\"Historical conversations\"},\"path\":\"/history\",\"children\":[{\"label\":{\"et\":\"Ajalugu\",\"en\":\"History\"},\"path\":\"/history/history\"},{\"hidden\":true,\"label\":{\"et\":\"Pöördumised\",\"en\":\"Appeals\"},\"path\":\"/history/appeal\"}]},{\"label\":{\"et\":\"Mudelipank ja analüütika\",\"en\":\"Modelbank and analytics\"},\"path\":\"/analytics\",\"children\":[{\"label\":{\"et\":\"Teemade ülevaade\",\"en\":\"Overview of topics\"},\"path\":\"/analytics/overview\"},{\"label\":{\"et\":\"Mudelite võrdlus\",\"en\":\"Comparison of models\"},\"path\":\"/analytics/models\"},{\"hidden\":true,\"label\":{\"et\":\"Testlood\",\"en\":\"testTracks\"},\"path\":\"/analytics/testcases\"}]},{\"label\":{\"et\":\"Treeni uus mudel\",\"en\":\"Train new model\"},\"path\":\"/train-new-model\"}]},{\"id\":\"analytics\",\"label\":{\"et\":\"Analüütika\",\"en\":\"Analytics\"},\"path\":\"/analytics\",\"children\":[{\"label\":{\"et\":\"Ülevaade\",\"en\":\"Overview\"},\"path\":\"/overview\"},{\"label\":{\"et\":\"Vestlused\",\"en\":\"Chats\"},\"path\":\"/chats\"},{\"label\":{\"et\":\"Tagasiside\",\"en\":\"Feedback\"},\"path\":\"/feedback\"},{\"label\":{\"et\":\"Nõustajad\",\"en\":\"Advisors\"},\"path\":\"/advisors\"},{\"label\":{\"et\":\"Avaandmed\",\"en\":\"Reports\"},\"path\":\"/reports\"}]},{\"id\":\"services\",\"hidden\":true,\"label\":{\"et\":\"Teenused\",\"en\":\"Services\"},\"path\":\"/services\",\"children\":[{\"label\":{\"et\":\"Ülevaade\",\"en\":\"Overview\"},\"path\":\"/overview\"},{\"label\":{\"et\":\"Uus teenus\",\"en\":\"New Service\"},\"path\":\"/newService\"},{\"label\":{\"et\":\"Automatic Teenused\",\"en\":\"Automatic Services\"},\"path\":\"/auto-services\"},{\"label\":{\"et\":\"Probleemsed teenused\",\"en\":\"Faulty Services\"},\"path\":\"/faultyServices\"}]},{\"id\":\"settings\",\"label\":{\"et\":\"Haldus\",\"en\":\"Administration\"},\"path\":\"/settings\",\"children\":[{\"label\":{\"et\":\"Kasutajad\",\"en\":\"Users\"},\"path\":\"/users\"},{\"label\":{\"et\":\"Vestlusbot\",\"en\":\"Chatbot\"},\"path\":\"/chatbot\",\"children\":[{\"label\":{\"et\":\"Seaded\",\"en\":\"Settings\"},\"path\":\"/chatbot/settings\"},{\"label\":{\"et\":\"Tervitussõnum\",\"en\":\"Welcome message\"},\"path\":\"/chatbot/welcome-message\"},{\"label\":{\"et\":\"Välimus ja käitumine\",\"en\":\"Appearance and behavior\"},\"path\":\"/chatbot/appearance\"},{\"label\":{\"et\":\"Erakorralised teated\",\"en\":\"Emergency notices\"},\"path\":\"/chatbot/emergency-notices\"}]},{\"label\":{\"et\":\"Asutuse tööaeg\",\"en\":\"Office opening hours\"},\"path\":\"/working-time\"},{\"label\":{\"et\":\"Sessiooni pikkus\",\"en\":\"Session length\"},\"path\":\"/session-length\"}]},{\"id\":\"monitoring\",\"hidden\":true,\"label\":{\"et\":\"Seire\",\"en\":\"Monitoring\"},\"path\":\"/monitoring\",\"children\":[{\"label\":{\"et\":\"Aktiivaeg\",\"en\":\"Working hours\"},\"path\":\"/uptime\"}]}]"
+              value: "[{\"id\":\"conversations\",\"label\":{\"et\":\"Vestlused\",\"en\":\"Conversations\"},\"path\":\"/chat\",\"children\":[{\"label\":{\"et\":\"Vastamata\",\"en\":\"Unanswered\"},\"path\":\"/unanswered\"},{\"label\":{\"et\":\"Aktiivsed\",\"en\":\"Active\"},\"path\":\"/active\"},{\"label\":{\"et\":\"Ootel\",\"en\":\"Pending\"},\"path\":\"/pending\"},{\"label\":{\"et\":\"Ajalugu\",\"en\":\"History\"},\"path\":\"/history\"}]},{\"id\":\"training\",\"label\":{\"et\":\"Treening\",\"en\":\"Training\"},\"path\":\"/training\",\"children\":[{\"label\":{\"et\":\"Treening\",\"en\":\"Training\"},\"path\":\"/training\",\"children\":[{\"label\":{\"et\":\"Teemad\",\"en\":\"Themes\"},\"path\":\"/training/intents\"},{\"hidden\":true,\"label\":{\"et\":\"Avalikud teemad\",\"en\":\"Public themes\"},\"path\":\"/training/common-intents\"},{\"label\":{\"et\":\"Teemade järeltreenimine\",\"en\":\"Post training themes\"},\"path\":\"/training/intents-followup-training\"},{\"label\":{\"et\":\"Vastused\",\"en\":\"Answers\"},\"path\":\"/training/responses\"},{\"label\":{\"et\":\"Reeglid\",\"en\":\"Rules\"},\"path\":\"/training/rules\"},{\"hidden\":true,\"label\":{\"et\":\"Konfiguratsioon\",\"en\":\"Configuration\"},\"path\":\"/training/configuration\"},{\"label\":{\"et\":\"Vormid\",\"en\":\"Forms\"},\"path\":\"/training/forms\"},{\"label\":{\"et\":\"Mälukohad\",\"en\":\"Slots\"},\"path\":\"/training/slots\"},{\"hidden\":true,\"label\":{\"et\":\"Automatic Teenused\",\"en\":\"Automatic Services\"},\"path\":\"/auto-services\"}]},{\"label\":{\"et\":\"Ajaloolised vestlused\",\"en\":\"Historical conversations\"},\"path\":\"/history\",\"children\":[{\"label\":{\"et\":\"Ajalugu\",\"en\":\"History\"},\"path\":\"/history/history\"},{\"hidden\":true,\"label\":{\"et\":\"Pöördumised\",\"en\":\"Appeals\"},\"path\":\"/history/appeal\"}]},{\"label\":{\"et\":\"Mudelipank ja analüütika\",\"en\":\"Modelbank and analytics\"},\"path\":\"/analytics\",\"children\":[{\"label\":{\"et\":\"Teemade ülevaade\",\"en\":\"Overview of topics\"},\"path\":\"/analytics/overview\"},{\"label\":{\"et\":\"Mudelite võrdlus\",\"en\":\"Comparison of models\"},\"path\":\"/analytics/models\"},{\"hidden\":true,\"label\":{\"et\":\"Testlood\",\"en\":\"testTracks\"},\"path\":\"/analytics/testcases\"}]},{\"label\":{\"et\":\"Treeni uus mudel\",\"en\":\"Train new model\"},\"path\":\"/train-new-model\"}]},{\"id\":\"analytics\",\"label\":{\"et\":\"Analüütika\",\"en\":\"Analytics\"},\"path\":\"/analytics\",\"children\":[{\"label\":{\"et\":\"Ülevaade\",\"en\":\"Overview\"},\"path\":\"/overview\"},{\"label\":{\"et\":\"Vestlused\",\"en\":\"Chats\"},\"path\":\"/chats\"},{\"label\":{\"et\":\"Tagasiside\",\"en\":\"Feedback\"},\"path\":\"/feedback\"},{\"label\":{\"et\":\"Avaandmed\",\"en\":\"Reports\"},\"path\":\"/reports\"}]},{\"id\":\"services\",\"hidden\":true,\"label\":{\"et\":\"Teenused\",\"en\":\"Services\"},\"path\":\"/services\",\"children\":[{\"label\":{\"et\":\"Ülevaade\",\"en\":\"Overview\"},\"path\":\"/overview\"},{\"label\":{\"et\":\"Uus teenus\",\"en\":\"New Service\"},\"path\":\"/newService\"},{\"label\":{\"et\":\"Automatic Teenused\",\"en\":\"Automatic Services\"},\"path\":\"/auto-services\"},{\"label\":{\"et\":\"Probleemsed teenused\",\"en\":\"Faulty Services\"},\"path\":\"/faultyServices\"}]},{\"id\":\"settings\",\"label\":{\"et\":\"Haldus\",\"en\":\"Administration\"},\"path\":\"/settings\",\"children\":[{\"label\":{\"et\":\"Kasutajad\",\"en\":\"Users\"},\"path\":\"/users\"},{\"label\":{\"et\":\"Vestlusbot\",\"en\":\"Chatbot\"},\"path\":\"/chatbot\",\"children\":[{\"label\":{\"et\":\"Seaded\",\"en\":\"Settings\"},\"path\":\"/chatbot/settings\"},{\"label\":{\"et\":\"Tervitussõnum\",\"en\":\"Welcome message\"},\"path\":\"/chatbot/welcome-message\"},{\"label\":{\"et\":\"Välimus ja käitumine\",\"en\":\"Appearance and behavior\"},\"path\":\"/chatbot/appearance\"},{\"label\":{\"et\":\"Erakorralised teated\",\"en\":\"Emergency notices\"},\"path\":\"/chatbot/emergency-notices\"}]},{\"label\":{\"et\":\"Asutuse tööaeg\",\"en\":\"Office opening hours\"},\"path\":\"/working-time\"},{\"label\":{\"et\":\"Sessiooni pikkus\",\"en\":\"Session length\"},\"path\":\"/session-length\"}]},{\"id\":\"monitoring\",\"hidden\":true,\"label\":{\"et\":\"Seire\",\"en\":\"Monitoring\"},\"path\":\"/monitoring\",\"children\":[{\"label\":{\"et\":\"Aktiivaeg\",\"en\":\"Working hours\"},\"path\":\"/uptime\"}]}]"
 ```
diff --git a/docker-compose.yml b/docker-compose.yml
index 63152f1a..8d18494f 100644
--- a/docker-compose.yml
+++ b/docker-compose.yml
@@ -88,9 +88,9 @@ services:
       - REACT_APP_ENABLE_MULTI_DOMAIN=TRUE
       - REACT_APP_RUUTER_PRIVATE_ENDED_API_URL=http://localhost:8080/analytics
       - REACT_APP_CURRENT_VERSION=Version 1.0.0
-      - REACT_APP_MENU_JSON=[{"id":"conversations","label":{"et":"Vestlused","en":"Conversations"},"path":"/chat","children":[{"label":{"et":"Vastamata","en":"Unanswered"},"path":"/unanswered"},{"label":{"et":"Aktiivsed","en":"Active"},"path":"/active"},{"label":{"et":"Ajalugu","en":"History"},"path":"/history"},{"label":{"et":"Valideerimised","en":"Validations"},"path":"/validations"}]},{"id":"training","label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Teemad","en":"Themes"},"path":"/training/intents"},{"label":{"et":"Avalikud teemad","en":"Public themes"},"path":"/training/common-intents"},{"label":{"et":"Teemade järeltreenimine","en":"Post training themes"},"path":"/training/intents-followup-training"},{"label":{"et":"Vastused","en":"Answers"},"path":"/training/responses"},{"label":{"et":"Reeglid","en":"Rules"},"path":"/training/rules"},{"label":{"et":"Konfiguratsioon","en":"Configuration"},"path":"/training/configuration"},{"label":{"et":"Vormid","en":"Forms"},"path":"/training/forms"},{"label":{"et":"Mälukohad","en":"Slots"},"path":"/training/slots"}]},{"label":{"et":"Ajaloolised vestlused","en":"Historical conversations"},"path":"/history","children":[{"label":{"et":"Ajalugu","en":"History"},"path":"/history/history"},{"label":{"et":"Pöördumised","en":"Appeals"},"path":"/history/appeal"}]},{"label":{"et":"Mudelipank ja analüütika","en":"Modelbank and analytics"},"path":"/analytics","children":[{"label":{"et":"Teemade ülevaade","en":"Overview of topics"},"path":"/analytics/overview"},{"label":{"et":"Mudelite võrdlus","en":"Comparison of models"},"path":"/analytics/models"},{"label":{"et":"Testlood","en":"testTracks"},"path":"/analytics/testcases"}]},{"label":{"et":"Treeni uus mudel","en":"Train new model"},"path":"/train-new-model"}]},{"id":"analytics","label":{"et":"Analüütika","en":"Analytics"},"path":"/analytics","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Vestlused","en":"Chats"},"path":"/chats"},{"label":{"et":"Bürokratt","en":"Burokratt"},"path":"/burokratt", "hidden":true},{"label":{"et":"Tagasiside","en":"Feedback"},"path":"/feedback"},{"label":{"et":"Nõustajad","en":"Advisors"},"path":"/advisors"},{"label":{"et":"Avaandmed","en":"Reports"},"path":"/reports"}]},{"id":"services","label":{"et":"Teenused","en":"Services"},"path":"/services","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Uus teenus","en":"New Service"},"path":"/newService"},{"label":{"et":"Probleemsed teenused","en":"Faulty Services"},"path":"/faultyServices"}]},{"id":"settings","label":{"et":"Haldus","en":"Administration"},"path":"/settings","children":[{"label":{"et":"Kasutajad","en":"Users"},"path":"/users"},{"label":{"et":"Vestlusbot","en":"Chatbot"},"path":"/chatbot","children":[{"label":{"et":"Seaded","en":"Settings"},"path":"/chatbot/settings"},{"label":{"et":"Tervitussõnum","en":"Welcome message"},"path":"/chatbot/welcome-message"},{"label":{"et":"Välimus ja käitumine","en":"Appearance and behavior"},"path":"/chatbot/appearance"},{"label":{"et":"Erakorralised teated","en":"Emergency notices"},"path":"/chatbot/emergency-notices"}]},{"label":{"et":"Vestluste analüüs","en":"Chat analysis"},"path":"/chat-analysis"},{"label":{"et":"Asutuse tööaeg","en":"Office opening hours"},"path":"/working-time"},{"label":{"et":"Sessiooni pikkus","en":"Session length"},"path":"/session-length"},{"label":{"et":"SKMi konfiguratsioon","en":"SKM Configuration"},"path":"/skm-configuration"},{"label":{"et":"Multidomeenid","en":"Multi-Domains"},"path":"/multi-domains"},{"label":{"et":"Anonümiseerija","en":"Anonymizer"},"path":"/anonymizer"}]},{"id":"monitoring","label":{"et":"Seire","en":"Monitoring"},"path":"/monitoring","children":[{"label":{"et":"Aktiivaeg","en":"Working hours"},"path":"/uptime"}]}]
+      - REACT_APP_MENU_JSON=[{"id":"conversations","label":{"et":"Vestlused","en":"Conversations"},"path":"/chat","children":[{"label":{"et":"Vastamata","en":"Unanswered"},"path":"/unanswered"},{"label":{"et":"Aktiivsed","en":"Active"},"path":"/active"},{"label":{"et":"Ajalugu","en":"History"},"path":"/history"},{"label":{"et":"Valideerimised","en":"Validations"},"path":"/validations"}]},{"id":"training","label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Teemad","en":"Themes"},"path":"/training/intents"},{"label":{"et":"Avalikud teemad","en":"Public themes"},"path":"/training/common-intents"},{"label":{"et":"Teemade järeltreenimine","en":"Post training themes"},"path":"/training/intents-followup-training"},{"label":{"et":"Vastused","en":"Answers"},"path":"/training/responses"},{"label":{"et":"Reeglid","en":"Rules"},"path":"/training/rules"},{"label":{"et":"Konfiguratsioon","en":"Configuration"},"path":"/training/configuration"},{"label":{"et":"Vormid","en":"Forms"},"path":"/training/forms"},{"label":{"et":"Mälukohad","en":"Slots"},"path":"/training/slots"}]},{"label":{"et":"Ajaloolised vestlused","en":"Historical conversations"},"path":"/history","children":[{"label":{"et":"Ajalugu","en":"History"},"path":"/history/history"},{"label":{"et":"Pöördumised","en":"Appeals"},"path":"/history/appeal"}]},{"label":{"et":"Mudelipank ja analüütika","en":"Modelbank and analytics"},"path":"/analytics","children":[{"label":{"et":"Teemade ülevaade","en":"Overview of topics"},"path":"/analytics/overview"},{"label":{"et":"Mudelite võrdlus","en":"Comparison of models"},"path":"/analytics/models"},{"label":{"et":"Testlood","en":"testTracks"},"path":"/analytics/testcases"}]},{"label":{"et":"Treeni uus mudel","en":"Train new model"},"path":"/train-new-model"}]},{"id":"analytics","label":{"et":"Analüütika","en":"Analytics"},"path":"/analytics","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Vestlused","en":"Chats"},"path":"/chats"},{"label":{"et":"Bürokratt","en":"Burokratt"},"path":"/burokratt", "hidden":true},{"label":{"et":"Tagasiside","en":"Feedback"},"path":"/feedback"},{"label":{"et":"Avaandmed","en":"Reports"},"path":"/reports"}]},{"id":"services","label":{"et":"Teenused","en":"Services"},"path":"/services","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Uus teenus","en":"New Service"},"path":"/newService"},{"label":{"et":"Probleemsed teenused","en":"Faulty Services"},"path":"/faultyServices"}]},{"id":"settings","label":{"et":"Haldus","en":"Administration"},"path":"/settings","children":[{"label":{"et":"Kasutajad","en":"Users"},"path":"/users"},{"label":{"et":"Vestlusbot","en":"Chatbot"},"path":"/chatbot","children":[{"label":{"et":"Seaded","en":"Settings"},"path":"/chatbot/settings"},{"label":{"et":"Tervitussõnum","en":"Welcome message"},"path":"/chatbot/welcome-message"},{"label":{"et":"Välimus ja käitumine","en":"Appearance and behavior"},"path":"/chatbot/appearance"},{"label":{"et":"Erakorralised teated","en":"Emergency notices"},"path":"/chatbot/emergency-notices"}]},{"label":{"et":"Vestluste analüüs","en":"Chat analysis"},"path":"/chat-analysis"},{"label":{"et":"Asutuse tööaeg","en":"Office opening hours"},"path":"/working-time"},{"label":{"et":"Sessiooni pikkus","en":"Session length"},"path":"/session-length"},{"label":{"et":"SKMi konfiguratsioon","en":"SKM Configuration"},"path":"/skm-configuration"},{"label":{"et":"Multidomeenid","en":"Multi-Domains"},"path":"/multi-domains"},{"label":{"et":"Anonümiseerija","en":"Anonymizer"},"path":"/anonymizer"}]},{"id":"monitoring","label":{"et":"Seire","en":"Monitoring"},"path":"/monitoring","children":[{"label":{"et":"Aktiivaeg","en":"Working hours"},"path":"/uptime"}]}]
       # # for production use this one:
-      # - REACT_APP_MENU_JSON=[{"id":"conversations","label":{"et":"Vestlused","en":"Conversations"},"path":"/chat","children":[{"label":{"et":"Vastamata","en":"Unanswered"},"path":"/unanswered"},{"label":{"et":"Aktiivsed","en":"Active"},"path":"/active"},{"label":{"et":"Ootel","en":"Pending"},"path":"/pending"},{"label":{"et":"Ajalugu","en":"History"},"path":"/history"},{"label":{"et":"Valideerimised","en":"Validations"},"path":"/validations"}]},{"id":"training","label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Teemad","en":"Themes"},"path":"/training/intents"},{"hidden":true,"label":{"et":"Avalikud teemad","en":"Public themes"},"path":"/training/common-intents"},{"label":{"et":"Teemade järeltreenimine","en":"Post training themes"},"path":"/training/intents-followup-training"},{"label":{"et":"Vastused","en":"Answers"},"path":"/training/responses"},{"label":{"et":"Reeglid","en":"Rules"},"path":"/training/rules"},{"hidden":true,"label":{"et":"Konfiguratsioon","en":"Configuration"},"path":"/training/configuration"},{"label":{"et":"Vormid","en":"Forms"},"path":"/training/forms"},{"label":{"et":"Mälukohad","en":"Slots"},"path":"/training/slots"}]},{"label":{"et":"Ajaloolised vestlused","en":"Historical conversations"},"path":"/history","children":[{"label":{"et":"Ajalugu","en":"History"},"path":"/history/history"},{"hidden":true,"label":{"et":"Pöördumised","en":"Appeals"},"path":"/history/appeal"}]},{"label":{"et":"Mudelipank ja analüütika","en":"Modelbank and analytics"},"path":"/analytics","children":[{"label":{"et":"Teemade ülevaade","en":"Overview of topics"},"path":"/analytics/overview"},{"label":{"et":"Mudelite võrdlus","en":"Comparison of models"},"path":"/analytics/models"},{"hidden":true,"label":{"et":"Testlood","en":"testTracks"},"path":"/analytics/testcases"}]},{"label":{"et":"Treeni uus mudel","en":"Train new model"},"path":"/train-new-model"}]},{"id":"analytics","label":{"et":"Analüütika","en":"Analytics"},"path":"/analytics","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Vestlused","en":"Chats"},"path":"/chats"},{"label":{"et":"Tagasiside","en":"Feedback"},"path":"/feedback"},{"label":{"et":"Nõustajad","en":"Advisors"},"path":"/advisors"},{"label":{"et":"Avaandmed","en":"Reports"},"path":"/reports"}]},{"id":"services","hidden":true,"label":{"et":"Teenused","en":"Services"},"path":"/services","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Uus teenus","en":"New Service"},"path":"/newService"},{"label":{"et":"Probleemsed teenused","en":"Faulty Services"},"path":"/faultyServices"}]},{"id":"settings","label":{"et":"Haldus","en":"Administration"},"path":"/settings","children":[{"label":{"et":"Kasutajad","en":"Users"},"path":"/users"},{"label":{"et":"Vestlusbot","en":"Chatbot"},"path":"/chatbot","children":[{"label":{"et":"Seaded","en":"Settings"},"path":"/chatbot/settings"},{"label":{"et":"Tervitussõnum","en":"Welcome message"},"path":"/chatbot/welcome-message"},{"label":{"et":"Välimus ja käitumine","en":"Appearance and behavior"},"path":"/chatbot/appearance"},{"label":{"et":"Erakorralised teated","en":"Emergency notices"},"path":"/chatbot/emergency-notices"},{"label":{"et":"Tagasiside","en":"Feedback"},"path":"/chatbot/feedback"}]},{"label":{"et":"Vestluste analüüs","en":"Chat analysis"},"path":"/chat-analysis"},{"label":{"et":"Asutuse tööaeg","en":"Office opening hours"},"path":"/working-time"},{"label":{"et":"Sessiooni pikkus","en":"Session length"},"path":"/session-length"},{"label":{"et":"SKMi konfiguratsioon","en":"SKM Configuration"},"path":"/skm-configuration"},{"hidden": false,"label":{"et":"Multidomeenid","en":"Multi-Domains"},"path":"/multi-domains"},{"label":{"et":"Anonümiseerija","en":"Anonymizer"},"path":"/anonymizer"}]},{"id":"monitoring","hidden":true,"label":{"et":"Seire","en":"Monitoring"},"path":"/monitoring","children":[{"label":{"et":"Aktiivaeg","en":"Working hours"},"path":"/uptime"}]}]
+      # - REACT_APP_MENU_JSON=[{"id":"conversations","label":{"et":"Vestlused","en":"Conversations"},"path":"/chat","children":[{"label":{"et":"Vastamata","en":"Unanswered"},"path":"/unanswered"},{"label":{"et":"Aktiivsed","en":"Active"},"path":"/active"},{"label":{"et":"Ootel","en":"Pending"},"path":"/pending"},{"label":{"et":"Ajalugu","en":"History"},"path":"/history"},{"label":{"et":"Valideerimised","en":"Validations"},"path":"/validations"}]},{"id":"training","label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Treening","en":"Training"},"path":"/training","children":[{"label":{"et":"Teemad","en":"Themes"},"path":"/training/intents"},{"hidden":true,"label":{"et":"Avalikud teemad","en":"Public themes"},"path":"/training/common-intents"},{"label":{"et":"Teemade järeltreenimine","en":"Post training themes"},"path":"/training/intents-followup-training"},{"label":{"et":"Vastused","en":"Answers"},"path":"/training/responses"},{"label":{"et":"Reeglid","en":"Rules"},"path":"/training/rules"},{"hidden":true,"label":{"et":"Konfiguratsioon","en":"Configuration"},"path":"/training/configuration"},{"label":{"et":"Vormid","en":"Forms"},"path":"/training/forms"},{"label":{"et":"Mälukohad","en":"Slots"},"path":"/training/slots"}]},{"label":{"et":"Ajaloolised vestlused","en":"Historical conversations"},"path":"/history","children":[{"label":{"et":"Ajalugu","en":"History"},"path":"/history/history"},{"hidden":true,"label":{"et":"Pöördumised","en":"Appeals"},"path":"/history/appeal"}]},{"label":{"et":"Mudelipank ja analüütika","en":"Modelbank and analytics"},"path":"/analytics","children":[{"label":{"et":"Teemade ülevaade","en":"Overview of topics"},"path":"/analytics/overview"},{"label":{"et":"Mudelite võrdlus","en":"Comparison of models"},"path":"/analytics/models"},{"hidden":true,"label":{"et":"Testlood","en":"testTracks"},"path":"/analytics/testcases"}]},{"label":{"et":"Treeni uus mudel","en":"Train new model"},"path":"/train-new-model"}]},{"id":"analytics","label":{"et":"Analüütika","en":"Analytics"},"path":"/analytics","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Vestlused","en":"Chats"},"path":"/chats"},{"label":{"et":"Tagasiside","en":"Feedback"},"path":"/feedback"},{"label":{"et":"Avaandmed","en":"Reports"},"path":"/reports"}]},{"id":"services","hidden":true,"label":{"et":"Teenused","en":"Services"},"path":"/services","children":[{"label":{"et":"Ülevaade","en":"Overview"},"path":"/overview"},{"label":{"et":"Uus teenus","en":"New Service"},"path":"/newService"},{"label":{"et":"Probleemsed teenused","en":"Faulty Services"},"path":"/faultyServices"}]},{"id":"settings","label":{"et":"Haldus","en":"Administration"},"path":"/settings","children":[{"label":{"et":"Kasutajad","en":"Users"},"path":"/users"},{"label":{"et":"Vestlusbot","en":"Chatbot"},"path":"/chatbot","children":[{"label":{"et":"Seaded","en":"Settings"},"path":"/chatbot/settings"},{"label":{"et":"Tervitussõnum","en":"Welcome message"},"path":"/chatbot/welcome-message"},{"label":{"et":"Välimus ja käitumine","en":"Appearance and behavior"},"path":"/chatbot/appearance"},{"label":{"et":"Erakorralised teated","en":"Emergency notices"},"path":"/chatbot/emergency-notices"},{"label":{"et":"Tagasiside","en":"Feedback"},"path":"/chatbot/feedback"}]},{"label":{"et":"Vestluste analüüs","en":"Chat analysis"},"path":"/chat-analysis"},{"label":{"et":"Asutuse tööaeg","en":"Office opening hours"},"path":"/working-time"},{"label":{"et":"Sessiooni pikkus","en":"Session length"},"path":"/session-length"},{"label":{"et":"SKMi konfiguratsioon","en":"SKM Configuration"},"path":"/skm-configuration"},{"hidden": false,"label":{"et":"Multidomeenid","en":"Multi-Domains"},"path":"/multi-domains"},{"label":{"et":"Anonümiseerija","en":"Anonymizer"},"path":"/anonymizer"}]},{"id":"monitoring","hidden":true,"label":{"et":"Seire","en":"Monitoring"},"path":"/monitoring","children":[{"label":{"et":"Aktiivaeg","en":"Working hours"},"path":"/uptime"}]}]
     build:
       context: ./GUI
       dockerfile: Dockerfile.dev