Getting `App upload failed!!! Reason : Internal server error` often

[msrutek-paylocity]

For the past week or two, we've been getting

App upload failed!!! Reason : Internal server error

error very often.

Our builds are scheduled to run at ~6 AM UTC. Is there some kind of a maintenance going on at that time?

Curious thing is, we weren't having any problems 1 or 2 weeks back 🤔

[m-manoj-kumar]

This error is expected to occur in rare cases over a sustained period of time.

To now more about it, click here**

[msrutek-paylocity]

Thanks for the docs link! We're definitely hitting it way more often than in "rare cases".

[bhumikababbar]

Please create a ticket on BrowserStack Support with the error stack trace, app details and username with which you are trying to upload the app.
You can use this link to create the ticket - https://www.browserstack.com/contact

[iBotPeaches]

I've submitted many tickets about this and it goes no where. I'm asked for so much information and just told to retry. I don't want to retry our pipeline so many times for these random one-off non-descriptive errors.

Issues:

• 1048704
• 1077434

Just to add this 2c that it still occurs and is still incredibly annoying.

[msrutek-paylocity]

We resorted to using the retry mechanism, as this was failing pretty much consistently for us 🤷

[browserstack-support]

Hi Connor, Greetings of the day! Apologies for the inconvenience caused. We understand that you are facing an issue with the Fastlane plugin at BrowserStack 'App Live'. Upon checking the details of the previous details Ticket: 1077434 see that we have shared the analysis from our engineering team. Could you please confirm, if you got a chance to check this with your network team? Best Regards, Yash D |   4:30 PM - 1:30 AM GMT BrowserStack Support BrowserStack Docs BrowserStack FAQs Transform your testing process with: Real Device Cloud, Company-wide Licences, & Accessibility Testing On Mon, 6 May at 6:23 PM , browserstack/browserstack-fastlane-plugin ***@***.***> wrote: I've submitted many tickets about this and it goes no where. I'm asked for so much information and just told to retry. I don't want to retry our pipeline so many times for these random one-off non-descriptive errors. Issues: 1048704 1077434 Just to add this 2c that it still occurs and is still incredibly annoying. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[iBotPeaches]

Thanks @browserstack-support - that ticket didn't really go anywhere because we had disagreements on what could be easily solved in the plugin and what we'd have to enable to capture detailed network logs on ephemeral random runners.

I or you mentioned your code is a tad bit difficult to diagnose issues as it captures/treats all these errors the same - https://github.com/browserstack/browserstack-fastlane-plugin/blob/master/lib/fastlane/plugin/browserstack/helper/browserstack_helper.rb#L60-L62. We can't determine easily a server error vs client or even intentional timeout at script level.

For all I know its a 30sec timeout configured at the RestClient layer and bubbling up as a "Internal server error". Just not enough details for us to help at the moment, but since it happened 4x times on May 1st - I know its not going away.

Ultimately I commented because we never had this error ever for a solid year and now we have it weekly.

[yammesicka]

Any updates on this?
I'm using it in our CI/CD setup (Fastlane + GitHub Actions), but this error is causing my pipeline to fail.

[browserstack-support]

Hi Connor, I hope you're doing well!  ​ Our engineering team investigated this and found the need to restructure the error logging system to make it more robust and granular to explain the errors more meaningfully. ​ We will not be able to accumulate/prioritize this change soon and hence can't share any ETA for the fix. That said, we understand your concern here and have taken note of the feedback and will plan to work on this. Best Regards, Yash D |   4:30 PM - 1:30 AM GMT BrowserStack Support BrowserStack Docs BrowserStack FAQs Transform your testing process with: Real Device Cloud, Company-wide Licences, & Accessibility Testing On Mon, 6 May at 8:26 PM , Samrat Jinagouda ***@***.***> wrote: Hi Connor, Thank you for getting back to us.  ​ We have raised this issue with our engineering team.  ​ We shall get back to you once we have an update on this. ​ In the meantime, your patience is highly appreciated.  Regards, Samrat J | 9:30 AM - 6:30 PM GMT BrowserStack Support BrowserStack Docs  BrowserStack FAQs Transform your testing process with: Company-wide Licences, Accessibility Testing, & Test Management On Mon, 6 May at 7:09 PM , Yash Deshmukh ***@***.***> wrote: Hi Connor, Greetings of the day! Apologies for the inconvenience caused. We understand that you are facing an issue with the Fastlane plugin at BrowserStack 'App Live'. Upon checking the details of the previous details Ticket: 1077434 see that we have shared the analysis from our engineering team. Could you please confirm, if you got a chance to check this with your network team? Best Regards, Yash D |   4:30 PM - 1:30 AM GMT BrowserStack Support BrowserStack Docs BrowserStack FAQs Transform your testing process with: Real Device Cloud, Company-wide Licences, & Accessibility Testing On Mon, 6 May at 7:06 PM , Yash Deshmukh ***@***.***> wrote: Hi Connor, Greetings of the day! Apologies for the inconvenience caused. We understand that you are facing an issue with the Fastlane plugin at BrowserStack 'App Live'. Upon checking the details of the previous details Ticket: 1077434 see that we have shared the analysis from our engineering team. Could you please confirm, if you got a chance to check this with your network team? Best Regards, Yash D |   4:30 PM - 1:30 AM GMT BrowserStack Support BrowserStack Docs BrowserStack FAQs Transform your testing process with: Real Device Cloud, Company-wide Licences, & Accessibility Testing On Mon, 6 May at 6:23 PM , browserstack/browserstack-fastlane-plugin ***@***.***> wrote: I've submitted many tickets about this and it goes no where. I'm asked for so much information and just told to retry. I don't want to retry our pipeline so many times for these random one-off non-descriptive errors. Issues: 1048704 1077434 Just to add this 2c that it still occurs and is still incredibly annoying. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>

[iBotPeaches]

thanks. I'll watch this thread/repo for changes and update our pipeline when a new version is cut.