Production environment

[zeftcool]

Sandbox environment just only can run the example but cannot using to chat.
I contact blackberryspark@blackberry.com about Production environment but never get a reply.

[JeffinWithYa]

Hi @zeftcool,

Which sample are you running? For getting started with RichChat, you can refer to the quick getting started video here: https://www.youtube.com/watch?v=LAbxok2EQtI

Additionally, please contact sparkdevsupport@blackberry.com for any technical questions you may have about the BlackBerry Spark Communications Platform.

[zeftcool]

im running rich chat and bot.
all config is right.
only i'm using sandbox environment because i dont have the production environment.
all is running fine and i'm receive a PIN.
but if i invite or add that PIN,there are no respon.

[JeffinWithYa]

Hi @zeftcool,

The BB Spark Communications Service does not use PINs from the BBM application, nor does it plug into any other application but your own. It is meant to be used as a tool to embed secure communications into your own application. Hope that clears things up!

In your own app, you can add other users to a chat using their regID once they have signed into your application. You can even lookup a user's regID by their display name to easily invite them to a chat. Please refer to our RichChat sample to see how this can be done.