Learners can mark a ticket as "resolved" without having seen a coach; expected: Learners can only "cancel"

[breyana]

Steps to Reproduce:

1. As a Learner
2. Request a Coaching session

Result:
Both Resolve and Cancel button appear

Expected Result:
Only a Cancel button appears; Resolve button only surfaces after a Coach has claimed the request

Note:

• The current implementation might be effecting metrics
• Use Case: Learner creates a Coach Que request. Learner realizes there is information missing or realizes they would rather not request a coach at this time. Learner clicks the large green "Resolve" button to return to the landing page.